Client Relationships Manager – The Ocean Race

The Ocean Race

The Ocean Race takes place every three to five years and is the world’s longest professional sporting event and leading offshore sailing competition with professional crews racing around the world.

Sitting at the intersection of top-level sport and sustainability, The Ocean Race is a relevant and authentic storytelling platform – the ocean is our racetrack, and nature drives us. In 2017–18, The Ocean Race helped to spark a global movement for ocean health – and sustainability remains at the heart of everything we do.

The 14th edition of the race will start in Alicante, Spain. The Race travels around the world for 7 months managed and supervised from the race control located in Alicante and with stopovers in 8 different countries, before the finish in Genova, Italy.

Role 

We are recruiting for an enthusiastic, energetic and hardworking Client Relationships Manager to join our friendly and professional Commercial Relationships & Operations department. We are looking for an experienced profile to work with a portfolio of accounts and guide our partners to develop best-in-class, innovative and impactful activation programmes within the Race and our sustainability programme: Racing with Purpose. This is a fantastic opportunity for the right person. 

This role will run from September 2022 to July 2023. It will be a full-time position based in Alicante with international travel during the Race.

Responsibilities

  • Take ownership of a portfolio of accounts, serving as day-to-day contact for all partnership matters and ensuring smooth delivery of their contractual rights and benefits leading up to and during the 14th edition of The Ocean Race
  • Quickly build and maintain client relationships, earning the trust of stakeholders of all levels to develop the account towards renewal
  • Work closely with Communications, Racing with Purpose, Operations and other departments to counsel clients across a range of matters related to their partnership delivery
  • Ensure the financial success of projects, driving efficiencies and monitoring service levels 
  • Maintain momentum both internally and with stakeholders, using project timelines and weekly meetings, monitoring quality and deadline adherence and advising the management of any perceived issues in a timely manner. 
  • Define partnership objectives as well as KPIs and, in coordination with the Research team, develop measurement and reporting processes.
  • Assist partners in developing best-in-class, innovative and impactful activation programmes including conceptualization, planning, content creation, promotional development, media execution and event supervision.
  • Attend stopover events in the role of Client Liaison and as a key member of the core delivery team 
  • Manage the partnership activation budget and closely monitor that costs are aligned within approved budgets.
  • Collaborate in bringing in new revenue for The Ocean Race, mainly by identifying upselling opportunities to existing sponsors, working jointly with the Business Development team. 
  • Provide expertise on the optimization of the partnership benefits as well as identify additional partnership growth opportunities (broadcast, digital, licensing,..).
  • Work closely with the rest of the departments at The Ocean Race, especially with the Race Village Project Manager and the Communications and Marketing team to be aware of potential endorsable projects, stories and other activities to be used as sales assets.
  • Develop comprehensive executive summaries and reports of contractual deliverables of the partnerships for key stakeholders, analysing sponsorship activity and demonstrating ROI, working closely with the Research team to ensure the right data/insights.
  • Provide support to any other departments of The Ocean Race requested from time to time like events, hospitality…

Experience

  • 6+yrs in an commercial account management or project management role within professional sport
  • Extensive experience of commercial partnerships, events and hospitality at global sports events 
  • Good understanding of sports marketing principles and delivery for B2B and B2C brands
  • Previous large scale sporting event experience 
  • Working knowledge of sustainability principles and sustainable event practices
  • Previous The Ocean Race / sailing event experience a plus but not essential
  • Strong IT skills including knowledge and experience using Mac environment, Keynote, Google sheets
  • Experienced with creating reports and presentations

Attributes

The ideal candidate will possess the following:

  • Exceptional communication skills
  • Service-oriented attitude with A focus on excellence
  • A good balance between a strong team player / self-starter with lots of energy and enthusiasm as you will need to work cross-department to deliver a range of projects
  • Highly confident, organised, client focused, proactive, detail oriented, conscientious 
  • Excellent presentation, interpersonal and problem solving skills
  • Ability to work independently under pressure in a fast paced environment, handle multiple projects simultaneously and meet deadlines
  • Good sense of humour
  • Interest in major sports events and / or sailing 
  • Be a team player and comply with the values of The Ocean Race: Trust, Excellence & Care.
  • Proficiency in English, other languages a plus
  • Willing to relocate to Alicante pre-race and to be onsite in all host cities during the race
  • EU national or valid EU resident card;

Games Delivery Manager – IOC

Job Purpose

You will support the IOC Games Delivery Office lead person for Gangwon 2024, Milano Cortina 2026, and Dakar 2026. You work closely across the Games Delivery Unit, the IOC Games Management Team, the organising committees and its delivery partners, supporting Games delivery and opportunities for Games optimisation according to the local context. 

Main responsibilities

Responsibilities to our team

  • Support the lead persons in charge of each of the three Games editions: Gangwon 2024; Milano Cortina 2026; and Dakar 2026 in the preparation and delivery of all IOC Games-related meetings and any other coordination tasks 
  • Manage for the three Games editions, the Games Delivery Office’s central tools, systems, and processes included but not limited to the Olympic and Youth Olympic Games Generic Master Schedule, RADIO tracker (risks, actions, decisions, issues, opportunities), Service Model, Commitments register, Games Plan, Policies and Procedures
  • Responsible for the control, tracking and status reporting of planning documentation for each of the three Games editions
  • Prepare relevant documentation and logistics for the RADIO resolution group meetings
  • Manage the Games Delivery Hub and SharePoint structures, ensuring information can be found effectively and the quality of information is maintained 
  • Prepare reports for the IOC Executive Board Sessions and any other forum as required
  • Support the lead persons in charge of each of the three Games editions in the implementation of the relevant outputs from the Games Optimisation Group by ensuring the deliverables are project managed following the standard tools, systems and processes 
  • Contribute to Games Delivery (GAD) deliverables by supporting the shaping of timelines and process development 
  • Support the administrative tasks and logistical arrangements for the implementation of learning solutions, including readiness activities, throughout the OCOG and YOGOC lifecycle
  • Assist in the development and implementation of readiness activities to prepare the IOC delegation, the relevant OCOG and YOGOC personnel and, where relevant, key stakeholders for Games delivery
  • Assist in defining and monitoring the annual budget for for each of the three Games editions
  • Support any other ad hoc activities required by the Games Delivery team


Responsibilities to our stakeholders

  • Develop strong relationships across the Games Delivery Unit and with the relevant people in the IOC Games Management Team and IPC to support the implementation of a collaboration model that optimises the delivery of the Games
  • Create opportunities to collaborate within the team and with other teams, seeking synergies with others to meet objectives to support integration across all aspects of Games delivery
  • Support stakeholders across the Games Management Team to adopt central tools, systems, and processes
  • Collaborate with the FA leads in the Games Management Team on tracking and reporting to fulfil the requirements for various meetings within the governance structure for the specific Games edition
  • Identify issues and escalate them to the appropriate level if necessary
  • Propose solutions to problems and participate in discussions with senior management in the best interests of the organisation 
  • Regularly explore new ideas, encourage and integrate different perspectives (including cultural specificities) to solve problems or improve outcomes
  • Champion of change for the latest technologies and approaches, supporting stakeholders through awareness, education, and adoption of new ways of working to optimise the way the Games are delivered
  • Facilitate and document the identification of lessons learned, and ensuring the lessons and recommendations are socialised with the relevant stakeholders, including the Games Optimisation Group to inform continuous improvement at future projects and / or Games editions
  • Integrate with the IKL team where required to coordinate input into information and knowledge capture
  • Manage the preparation and onsite attendance of future OCOG and YOGOC delegations during Games time, ensuring regular communication and that people are kept informed with relevant information
  • Assist stakeholders in collecting and using data to improve Games delivery and experience 


Responsibilities to our organisation (IOC)

  • Champion and contribute to the delivery of the Olympic Movements strategic objectives, for example Olympic Agenda 2020+5
  • Champion and contribute to the continuous development of the Games experience, monitoring business trends and keeping abreast of changing situations
  • Support the set up and management of communication and engagement with local communities
  • Demonstrate the Olympic and Paralympic values with stakeholders and colleagues to build and sustain strong relationships internally and externally

Responsibilities to yourself 

  • Develop a growth mindset, making time for your own continued development, understand your own strengths and areas for development, taking responsibility to take action to address gaps
  • Manage your wellbeing to ensure you can sustain high levels of performance and energy
  • Take personal responsibility for own decisions, actions and failures 
  • Adapt quickly and constructively to changing circumstances, new information and ambiguous environments
  • Take the initiative and deal with problems in a proactive way
  • Take ownership and assume responsibility for the quality and timeliness of work

Responsibilities at Games-time

  • At Games-time, play a key role in the Games Delivery Office during the operational phase of Games delivery in close partnership with organising committees, IOC departments and functions as well as external partners when relevant
  • Support the set-up, management and tracking of outcomes from any issue resolution groups, supporting the flow of information between the IOC, organising committees and all other stakeholders

Our requirements

  • Excellent English and French oral and written skills
  • Excellent command of MS Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint)
  • Excellent relationship building skills and proven experience of stakeholder management and collaboration
  • Experience of working in diverse and multicultural environments
  • Very good knowledge of project management methodology and tools
  • Ability to prioritise, manage own time and achieve deliverables on time
  • Excellent planning and organisational skills, ability to develop detailed plans and prioritise work 
  • Excellent communication skills, adjusting to different styles of communicating in a multi-cultural and diverse environment 
  • Very good analytical skills, ability to gather quality information or feedback to support understanding of key issues and their effect
  • Ability to carry out detailed research with analysis from a wide range of sources, making logical and well-reasoned judgements. 

Accounts Retainable Supervisor – FA

The Role

The FA is looking for an Accounts Receivable Supervisor to:

  • Control and maintenance of all areas of the FA Group’s receivables ledgers and credit control/collection
  • Managing the annual Club Wembley season fee billing and collections process
  • Identifying and leading change to improve existing processes and controls where appropriate

The role will report directly into the Senior Financial Operations Manager and will manage a team of 3.

Key Accountabilities

Club Wembley:

Billing:

  • Plan and lead the annual billing of CW season fees including system input, reconciliations and distribution of invoices
  • Supervise ad hoc billing requirements for the CW membership including concert, option and bid events
  • Lead and supervise the process for offering Payment Plans to CW members including taking payments by monthly Direct Debit
  • Supervise and approve outgoing payments to CW members including seat and box resale and refunds etc.
  • Supervise the process of passing unpaid accounts to external solicitors
  • Supervise settlement and termination process of disputed or unpaid CW contracts
  • Monthly reporting of all outstanding debt and progress of the debt recovery team
  • Liaising with CW members as appropriate
  • Recruit, train and supervise a temporary debt recovery team during July and August to chase unpaid Season Fees

Credit Control:

  • Supervise and support the AR Co-ordinator in the billing and collection of debt for all Group receivables including commercial contracts, sponsorship, broadcasting, event income and ad hoc requirements
  • Supervise the preparation and distribution of monthly reporting and the month end closure process
  • Ensure there is a clear process in place to provide for bad debt
  • Liaising with internal and external legal teams regarding any disputed debt

People:

  • Supervise and development of the Accounts Receivable function comprising Credit Control and Club Wembley Finance
  • Oversight and management of the Debt Recovery (temporary team during July and August)
  • Build and manage the relationships with key stakeholders including: Club Wembley (IMG Sales and Account Management, Marketing, Operations), Legal (internal and external teams), Finance, IT, Commercial Business etc

Change:

  • Critically assess processes and lead improvement changes where appropriate

Other:

  • Executes additional tasks as required in order to meet FA Group changing priorities. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for

Essential

Experience

  • Experience in a membership/events environment
  • Customer Service experience, particularly over the phone
  • Accounts receivable experience

Technical Skills

  • Experience of leading and developing a team
  • Building and managing strong relationships both internally and with external organisations
  • Excellent written and oral communication skills
  • Extensive experience of Excel and manipulation of data
  • Proficient skills in Microsoft Office
  • Sound commercial judgement
  • Strong organisational and prioritisation skills

Desirable 

Knowledge

  • Relevant finance qualification such as qualified AAT or equivalent
  • Club Wembley product knowledge

Experience

  • Credit control experience
  • Billing experience

Technical Skills

  • Experience of Microsoft Dynamics CRM and Great Plains
  • Experience of using a ticketing system (e.g. Audience View)

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Production Manager – Williams F1

Overview

The company:

Williams’ core competencies are the design and development of racing cars to compete in the Formula One World Championship. As one of the world’s leading Formula One teams, the company has secured 16 FIA Formula One World Championship titles since its foundation in 1977.

The position:

We are seeking a Composites Production Controller to instigate and control all work to be completed by the Composites Production department. It will report to the Production Control Manager, as part of the Operations Delivery function, but will also work closely with the Programme Management and Manufacturing areas.

The role:

This role will involve routing and raising Works Orders for all Composite components, based on business demand, and managing delivery dates in order to ensure on time delivery to track. The role will also be working with the Car Programme Management team and the Production Schedulers to inform ‘make vs buy’ decisions and scoping & costing of car projects. The ideal candidate will be highly organised, an effective communicator and be comfortable in a fast-paced environment. The candidate also needs to have a good understanding of Composite production processes and knowledge of F1 assemblies.

Core Skills:

The ideal candidate will be highly organised, an effective communicator and be comfortable in a fast-paced environment. The candidate also needs to have a good understanding of Composite production processes and knowledge of F1 assemblies.

What can Williams offer?

The Williams Group is based in Grove, Oxfordshire. As a company we offer a competitive holiday package, staff events/open days, a subsidised restaurant on site and various car schemes. We have an on-site gym (open 24 hours a day) as well as various fitness classes including outdoors bootcamps, pilates and yoga free for all staff and contractors to use. Aside from these benefits we can offer free onsite parking and large open green spaces to unwind during breaks. We are a short 20 minutes from the historical city of Oxford.

How to Apply 

To apply for this role is, please click ‘Apply Now’ to begin the application process 

Application closing date: All applications must be received by 29th July 2022

Partnerships Officer – British Gymnastics

 37 hours per week 

Salary range £19,280 to £25,700 per annum (dependent upon experience) 

39 days annual leave (including Bank Holiday and Company days) + 2 wellbeing days a year + weekly exercise and wellbeing hours 

This is a dual based role working from Lilleshall National Sports Centre, nr Newport, Shropshire and home with weekly attendance at Lilleshall 

We are the UK’s official governing body for gymnastics.  We believe gymnastics has the power to amaze like no other sport and we strive to help every gymnast experience this, amazing themselves and others along the way. By working closely with our members and partners we aim to lead, support and inspire everyone in gymnastics to do amazing things. 

Our Commercial team are looking for a Partnership Officer to support with the day-to-day activities of the team by providing an exceptional service to existing commercial partners and delivery their contracted rights; and to support the sales processes involved to attract new partners. 

The Role 

The main responsibilities of the role are: 

  • Be the first point of contact to all commercial partners ensuring regular contact between parties; building strong relationships that are mutually beneficial 
  • Ensure partners have a positive experience and find solutions to any queries that arise 
  • Create and maintain a partnership database, identifying commercial partners rights/contractual elements and producing weekly status reports 
  • Process invoices, sales orders and expenses through the finance system, in a timely manner 
  • Organising and attending meetings, creating agendas, and taking minutes where required, following up on actions in preparation for future meetings 
  • Plan and deliver each partners bespoke sets of right as per the pre-agreed contract 
  • Work with Marketing and Events to ensure the relevant rights are delivered at events, online and in marketing communications 
  • Create templates, procedures and documentation to support the set up and onboarding process of new partner acquisitions 

Create case studies of partner activities, that can be used in sales conversations, liaising with internal stakeholders to gather information e.g. social media stats, news websites, coverage of events. Analysing data and converting this into engaging content. 

Provide regular updates on partnership performance, identifying any areas for improvement/ concern 

Further details can be found in the Role Profile

The Person 

Applicants will need to demonstrate: 

  • Outstanding interpersonal and customer service skills for working with senior stakeholders both internally and externally; including active listening, building relationships, collaboration, professionalism and confidentiality.
  • Excellent communication skills with an ability to converse with people at all levels within an organisation.  
  •  A strong self starter, to be able to work independently 
  •  Strong organisational skills– able to manage the individual needs of multiple commercial partners and at any one time. Thorough planning is essential to ensure successful commercial   delivery. 
  •  Good understanding of IT packages, Microsoft Office, excel, outlook, PowerPoint, Word and Teams 
  •  Basic data collection and analysis, being able to interpret figures and present/create compelling information 
  •  Discretion and confidentiality when dealing with stakeholders and commercial terms for existing and prospective partners 
  •  Ability to think creatively when suggesting ideas, creating processes and case studies 

How to apply 

We value diversity of views and contributions and have a strong commitment to equality and inclusion. We aspire to have a workforce that is diverse and representative of all sections of society. We are particularly keen to receive applications from women, people with disabilities, people from ethnically diverse communities, people from the LGBTQ+ community because these groups are often under-represented within our workforce. 

As part of our monitoring process we ask for your support in completing our Equality and Diversity Monitoring Form

To apply for this post click ‘Apply Now’ to upload your CV and covering letter. Please include in your covering letter details of how you meet the requirements of the role, as outlined in the Role Profile.

Please note your Covering Letter and CV will need to be uploaded as one document. 

Closing date for applications: Midnight on Sunday 24th July 2022 

Interview date: Wednesday 10th August 2022.  

Interviews will be held at Lilleshall National Sports Centre, Newport, Shropshire, TF10 9AT 

FIND OUT MORE

2021/2022 MEMBERSHIP YEAR

GET STARTED

BRITISH GYMNASTICS FOUNDATION

Find Find

Procurement Category Expert – UEFA

Main goal

The Procurement Category Expert leads the category at strategic and tactical levels and contributes to procurement success by defining and implementing a clear strategy, realising optimisation potential and ensuring an attractive and accurate supplier portfolio within the category. The incumbent is responsible for plan-to-strategy (P2S) and source-to-contract (S2C) processes within the category, performs tenders and acts in UEFA’s best interests.

Key responsibilities

P2S
– Analysing spending and contract information;
– Forecasting and consolidating future demands and the necessary specifications for the category in consultation with internal customers;
– Evaluating suppliers and analysing their performance;
– Analysing TCO for the individual products and services;
– Analysing the supply market and supplier portfolios;
– Identifying and evaluating optimisation levers in consultation with internal customers;
– Defining the category and supplier strategy;
– Defining an action plan in consultation with internal customers and monitoring implementation;

S2C
– Compiling specifications from internal customers and challenging them to identify potential optimisation;
– Evaluating existing and new suppliers proposed by internal customers;
– Screening the market for additional potential suppliers – Carrying out ITEI/RFI and conducting financial health checks on potential new suppliers;
– Defining the sourcing approach, responsibilities and sourcing project team;
– Preparing and aligning a supplier longlist as well as RFQ/ITT documents, and provide the RFQ/ITT to suppliers;
– Clarifying the RFQ/ITT and evaluating commercial and technical/functional offers;
– Preparing and conducting negotiations;
– Selecting suppliers and obtaining approval from procurement management and internal customers;
– Finalising contracts;

P2P
– Helping internal customers with claims management;
– Supporting buyers in supplier evaluations during the P2P process;

Other
– Taking part in budget planning rounds/discussions;
– Taking part in the development of the overall procurement strategy;
– Innovation management and organisational development within the Procurement Unit;
– Risk management (supply/commercial risk identification and countermeasures) within the category; – Supplier management;
– Contract management;

Profile

Experience required:
– 3+ years in strategic procurement – 5+ years in procurement

Education:
– Bachelor’s business administration, procurement/operations management, or similar

Languages:
– English / Proficient
– Fluent in French
– Any other language would be an asset

Additional requirements:
– MS Office / Advanced
– SAP / Advanced
– Experience in indirect category management with at least 3 years of experience procuring IT/digital solutions at company/group level

– Deep understanding of core P2S and S2C procurement processes
– Understanding of core P2P procurement processes
– Understanding of procurement support processes: supplier management, contract management, data management
– Knowledge of state-of-the-art procurement tools and methodology
– In-depth knowledge of the supply markets, products and services within the category
– Knowledge of relevant legal bases and internal guidelines
– Advanced knowledge of negotiation tactics and strategies
– Knowledge of e-procurement solutions (Ivalua, Coupa, SAP Ariba or similar)
– Project management skills, ability to lead procurement projects
– General knowledge of UEFA, in-depth knowledge of internal customers, their needs and requirements
– Basic knowledge of finance, compliance, legal and other relevant subjects

Senior Communications Manager – The Premier League

Application Deadline: 22 July 2022

Department: Communications

Employment Type: Permanent – Full Time

Location: London, UK

Overview

Description

The Premier League’s Communications team is looking for a Senior Communications Manager to support the wide-ranging operations of the Communications Department. The right candidate will be motivated, organised and able to work in a fast-paced environment. The candidate should have a strong background in communications.The role will require the candidate to work with the relevant Premier League departments, Clubs and external stakeholders to help promote the League, responding to media and proactive communications planning.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

Key Responsibilities

  • Delivering timely and accurate responses to the daily news agenda with particular responsibility for football media
  • Acting as one of the main contacts for journalists and media contacts, developing statements, briefings and responses for journalists and the wider media
  • Working with senior colleagues to devise and deliver media handling strategies, ensuring media messaging is consistently aligned with the Premier League’s policy positions
  • Working closely with the Director of News and Corporate Communications and key Premier League departments to identify media opportunities to promote the Premier League
  • Assist and support the Premier League (external and internal) and Clubs on all communications needs – from news handling to preparing statements, briefs, media releases and organising media events
  • Liaising with communications contacts at Commercial Partners to identify opportunities to promote partnerships and the Premier League generally
  • Reputation – to ensure promotion of the Premier League as a force for good. This should include regular proactive communications of the positive work undertaken by the Football Department (fixtures, registrations, player care, football regulatory)
  • Reputation – work closely with the Director of News and Corporate Communications, and Director of Public Relations to influence the news agenda to better promote positive stories and ensure messaging is consistently aligned with Premier League positioning
  • Support the Legal Department to promote the League’s work in the area of digital piracy
  • Work with the Communications team in ensuring internal communications materials are of a high standard and published regularly (Weekly Update, Weekly Information) and that live brief documents are compiled and regularly reviewed for sharing internally

Requirements For The Role

Skills Knowledge and Expertise

  • Extensive experience working in communications
  • Proven track record in delivering world-class media handling and communications campaigns
  • Excellent understanding of football and an appreciation of the Premier League’s structure, policies, issues and context in the industry
  • Excellent writing ability
  • Strong organisational skills
  • Good interpersonal skills and confidence to deal with senior internal and external figures in a professional manner
  • Availability for out of hours work as required, in accordance with our flexi-working guidelines

Nice-to-haves for the role

  • Experience of working within football is preferable

Benefits

Our competitive range of benefits includes:

  • Private medical insurance
  • Permanent health insurance
  • Life insurance
  • Subsidised gym membership
  • Health screenings
  • Mental health support
  • Cycle to work scheme
  • Season ticket loan
  • Pension scheme
  • Discounts with commercial partners
  • Access to match day tickets

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

Events Sales Executive – Crystal Palace Football Club

Job Location : Selhurst Park, SE25 6PU

Contract Type : Full Time, Permanent

Salary/ ROP : £27,000-30,000 + Commission

The CPFC Commercial department are recruiting for an Events Sales Executive to drive delivery of the Events business budget via full utilisation of the Selhurst Park stadium facilities.

Selhurst Park has undergone significant internal refurbishment creating a range of high-spec events spaces, meeting rooms and function areas which allow for a diverse range of events to be hosted at this unique and iconic stadium. Further to this, the Club has secured planning permission for a brand new Main Stand, which when delivered will further significantly expand the opportunities available for the right driven and ambitious Events Sales Executive who joins the team.

You will be responsible for…

  • To take ownership of and ensure full delivery of the annual Events Sales business budget via utilisation of the Selhurst Park stadium facilities.
  • To manage and expand the revenues generated from the current Events portfolio (meeting rooms, networking events, private parties, weddings, wakes, corporate events, filming, pitch hires and beer festival).
  • To identify opportunities for revenue generation and growth through new corporate and consumer events.
  • To identify and grow relationships with national events agencies to assist in growing the events B2B budget line.
  • To work with other departments to drive the launch of a new Stadium Tour product which will deliver revenue across multiple departments.
  • To work closely with the catering team to ensure all events deliver and exceed client expectations.
  • To assist in generating leads for the wider Crystal Palace FC Commercial portfolio (premium matchday hospitality, sponsorship etc).

Main Activities…

  • Promotion of the Selhurst Park Stadium event spaces to existing and new clients
  • Respond to and follow up on all inbound Selhurst Park venue enquiries
  • Cold call to the local and regional business community to drive new revenue
  • Attendance of regular networking events
  • Booking and attending appointments / customer show rounds, with both new and existing clients
  • Client retention through establishment of strong relationships and ensuring that client expectations are delivered on every event
  • Work closely with the marketing team to ensure that the events portfolio is effectively promoted to the correct audience across CPFC digital and print channels.
  • Attendance of in-house client events (where appropriate) to grow client relationships and network
  • To assist in the delivery of the CPFC Premier League matchday operation and effectively utilise the time to network with potential new events clients
  • Maintain required sales pace throughout a busy schedule of football matchdays
  • Hold regular meetings with the catering and services team to ensure that they are equipped with all necessary information to effectively deliver every event
  • Fully oversee and manage budgets for each event, as well as on a monthly and annual basis
  • Contribute ideas for new initiatives to drive new business
  • Build a sales pipeline and manage this to the agreed standard
  • Awareness of market intelligence and competitor activity

You will have…

  • Maturity and confidence
  • A track record of events sales delivery and achievement of growth targets
  • Experience of performing within a commission based sales environment
  • A keen networker with the ability and ambition to hunt out sales prospects
  • Strong communication skills at all levels
  • Experienced customer relationship manager with strong evidence to demonstrate this
  • Excellent interpersonal skills – adept at questioning and listening

You are…

  • Results driven and motivated to achieve targets
  • Resilient and calm under pressure
  • Commercial awareness
  • Strong IT and numerical skills
  • Excellent presentation and reporting skills
  • Excellent administrative, organisational and time management skills
  • Flexible with working hours to cover business needs

What you’ll get in return….

  • Uncapped commission
  • Cycle to work and tech scheme
  • Private Health Insurance Scheme
  • Social activities (day at the races, holiday party, team nights out)
  • High level of responsibility from day one!
  • 20% Club Shop discount

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and young people and expects all staff to share this commitment. As such, the post holder will be subject to an Enhanced Disclosure & Barring Service check prior to starting the role.

People Operations Manager – Arsenal FC

Description

The People department is based at Arsenal Football Club’s headquarters at Highbury House but holds a presence across all club sites i.e. the stadium, retail operation, community hub, the Club’s training ground in London Colney, and the Academy in Hale End.

The department is the central driving force behind the Club’s culture change, engagement and ED&I initiatives, and is heavily focused on developing and fostering our target culture and behaviours to improve organisational engagement and performance, as well as the delivery of customer-focused generalist human resources.

JOB PURPOSE

To manage the Club’s central People Services team, ensuring the efficient delivery of all day-to-day HR lifecycle processes, with a compliant, equitable and service minded approach that is reflective of Arsenal’s culture.

To act as the People team’s centralised systems resource, identifying efficiencies across all HR-related systems with the ultimate aim of improving our HR operations and achieving a smooth user journey.

KEY RESPONSIBILITIES

  • Manage the Club’s central People Services team (People Advisor and Administrators), supporting their growth and development, and ensuring the team always delivers according to quality standards.
  • Oversee the efficient delivery of all HR services and lifecycle activities, to include the full employee lifecycle from recruitment through to onboarding and offboarding, maternity/paternity, redundancy, basic benefits administration and payroll instructions, ensuring equity and Arsenal’s culture are at the heart of all activities.
  • Ensure the continuous improvement of all day-to-day HR processes and People Services team activities, employing a value-add approach which is service minded and reflective of Arsenal’s culture.
  • Hold accountability for the legal compliance of all day-to-day HR processes, including basic employee relations administration such as absence management and disciplinary matters.
  • Act as guardian of HR-related suite of employee contracts and policies, ensuring they are regularly reviewed for legal compliance, updates, and cultural fit.
  • Act as first point of escalation for the People Services team as required on policy interpretation questions and day-to-day employee guidance, escalating complex matters to People Business Partners.
  • Support the People Business Partners on escalated employee relations issues that require supporting administration, such as re-structures and redundancies, supporting and/or managing selected cases through to resolution.
  • Ensure GDPR and IR35 compliance within HR processes and activities; manage IR35 status determination process for the Club’s consultants alongside relevant People Business Partner.
  • Ensure all systems used by the People team are communicating effectively and are being used to full capacity to increase efficiency and improve user journey (systems currently include selected in-house apps, Procius and First Advantage [DBS], Cascade [HRIS], Reward Gateway [Benefits and engagement], and Team Tailor [ATS]).
  • Identify and project-manage basic system improvements, communicating with IT department and system providers as required.
  • Through effective use of systems and data, improve the department’s reporting capability and produce regular reports on key HR metrics such as sickness absence, turnover, etc., highlighting headline insights.
  • Assist the People team as required during key projects/times of peak activity.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • CIPD qualified or working towards this.

Specific Experience:

  • Significant experience managing full HR lifecycle activities within a complex and multi-faceted business environment.
  • A track record of identifying efficiencies and implementing improvements.
  • An excellent understanding of key employment legislation and its application within all HR processes.
  • Experience of line management and achieving own goals through a small team of reports.
  • Experience and proficiency using HRIS and other related systems (Cascade highly desirable).
  • Intermediate/advanced IT skills (Excel and Powerpoint) and confidence utilising and maximising online tools.

Skills/Personal Attributes:

Skills

  • Strong organisation, prioritisation and time management skills. Able to work under pressure and to tight deadlines, particularly during peak periods.
  • Proactive approach to identifying solutions and solving problems.
  • A strong aptitude for customer service, logical user journeys, and ‘common sense’.
  • Technologically savvy and enjoys using technology to identify improved ways of working.
  • Excellent written skills and overall levels of accuracy when handling data.
  • Able to manipulate HR data accurately and precisely, and analyse it in a meaningful way.

Personal attributes

  • Acts with discretion, diplomacy and confidentiality at all times.
  • Personable, with a good sense of humour.
  • Enjoys working in a team, has empathy and is supportive of others.
  • Actively seeks the opportunity to help other team members to manage high volume/workflow peaks.
  • Uses own initiative and enjoys a high degree of accountability

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 17/07/2022

HRIS Coordinator – International Olympic Committee

Department: Human Resources

Location: Lausanne, Switzerland

Contract Type: Fixed-term (until 31.12.2024)

Activity Level: 100%

Entry date: 01.10.2022

Our HR team is growing and we are seeking an HRIS Coordinator to support our team.

The HRIS Coordinator is responsible for the maintenance and support of the Human Resources Information System, SAP HCM, SuccessFactors, including project support, and day to day system activities. The ideal candidate for this role is organized, process driven and has a great attention to detail. He/She must be comfortable in working independently, with the flexibility to change priorities, as the needs of the department change.

Individuals who thrive at the IOC exhibit the following success skills – Agility, Collaboration, Engage & motivate, Communication, Ownership, Result-oriented.

Main responsibilities

Coordinate HRIS support resolving incidents on various HR platforms

  • Deliver first class customer service by investigating, troubleshooting, resolving incidents and requests, and communicate effectively
  • Resolve incidents and ensure maintenance on HRIS platforms as level 1 of support
  • Coordinate incidents resolution with external providers (support level 2 and 3)

Drive actively continuous improvement on HRIS platforms and HR Analytics

  • Support HR team to improve and optimize HR processes
  • Understand business requirements – Act as a Business Analyst
  • Work closely with IT Administrators and other HRIS stakeholders to implement change requests and other improvements
  • Create and update training manuals, process documents and policies

Work closely with the Talent Management team to proactively identify training requirements for individual end users and teams, Bring support to the various projects within the IOC corporate program People Management 2020+5

  • Provide project management and subject matter expertise for HRIS helping to successfully rollout new solutions
  • Provide support and coordination to the projects held by HR

Technical IT and personal competences

  • At least 2 years of professional experience with a combination of SAP ECC (PA/OM/PT), SAP SuccessFactors modules : Recruitment Management, Performance and Goals, Succession and Development, Employee Central (nice to have).
  • Experience with PowerBi and Peopledoc UKG is an asset.
  • Strong problem solving, business analysis skills with expertise acquired in HR Business environment.
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, O365, etc.).
  • Fluent in French and English proficiency.
  • Excellent oral and written communication skills.

Behavior and attitude

  • Respect of Olympic values and for internal rules of conduct and all instructions and procedures in place (information security, Code of Ethics, project management methodology, etc.).
  • Collaboration and transfer of knowledge.
  • Ability to express orally and in writing ideas or facts clearly and credibly with the aim of convincing and influencing all types of interlocutor.
  • Ability to remain focused on the words of his/her interlocutor so as to identify the important information in oral communication.
  • Positive attitude, open minded.
  • A passionate team member.
  • High level of adaptability in a continually evolving situation.
  • Patience, diplomacy and flexibility.
  • Diligence and discretion combined with solid professional ethics.
  • Enthusiasm, reactivity and efficiency.