People Operations Manager – Arsenal FC
Arsenal FC

Description

The People department is based at Arsenal Football Club’s headquarters at Highbury House but holds a presence across all club sites i.e. the stadium, retail operation, community hub, the Club’s training ground in London Colney, and the Academy in Hale End.

The department is the central driving force behind the Club’s culture change, engagement and ED&I initiatives, and is heavily focused on developing and fostering our target culture and behaviours to improve organisational engagement and performance, as well as the delivery of customer-focused generalist human resources.

JOB PURPOSE

To manage the Club’s central People Services team, ensuring the efficient delivery of all day-to-day HR lifecycle processes, with a compliant, equitable and service minded approach that is reflective of Arsenal’s culture.

To act as the People team’s centralised systems resource, identifying efficiencies across all HR-related systems with the ultimate aim of improving our HR operations and achieving a smooth user journey.

KEY RESPONSIBILITIES

• Manage the Club’s central People Services team (People Advisor and Administrators), supporting their growth and development, and ensuring the team always delivers according to quality standards.
• Oversee the efficient delivery of all HR services and lifecycle activities, to include the full employee lifecycle from recruitment through to onboarding and offboarding, maternity/paternity, redundancy, basic benefits administration and payroll instructions, ensuring equity and Arsenal’s culture are at the heart of all activities.
• Ensure the continuous improvement of all day-to-day HR processes and People Services team activities, employing a value-add approach which is service minded and reflective of Arsenal’s culture.
• Hold accountability for the legal compliance of all day-to-day HR processes, including basic employee relations administration such as absence management and disciplinary matters.
• Act as guardian of HR-related suite of employee contracts and policies, ensuring they are regularly reviewed for legal compliance, updates, and cultural fit.
• Act as first point of escalation for the People Services team as required on policy interpretation questions and day-to-day employee guidance, escalating complex matters to People Business Partners.
• Support the People Business Partners on escalated employee relations issues that require supporting administration, such as re-structures and redundancies, supporting and/or managing selected cases through to resolution.
• Ensure GDPR and IR35 compliance within HR processes and activities; manage IR35 status determination process for the Club’s consultants alongside relevant People Business Partner.
• Ensure all systems used by the People team are communicating effectively and are being used to full capacity to increase efficiency and improve user journey (systems currently include selected in-house apps, Procius and First Advantage [DBS], Cascade [HRIS], Reward Gateway [Benefits and engagement], and Team Tailor [ATS]).
• Identify and project-manage basic system improvements, communicating with IT department and system providers as required.
• Through effective use of systems and data, improve the department’s reporting capability and produce regular reports on key HR metrics such as sickness absence, turnover, etc., highlighting headline insights.
• Assist the People team as required during key projects/times of peak activity.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• CIPD qualified or working towards this.

Specific Experience:

• Significant experience managing full HR lifecycle activities within a complex and multi-faceted business environment.
• A track record of identifying efficiencies and implementing improvements.
• An excellent understanding of key employment legislation and its application within all HR processes.
• Experience of line management and achieving own goals through a small team of reports.
• Experience and proficiency using HRIS and other related systems (Cascade highly desirable).
• Intermediate/advanced IT skills (Excel and Powerpoint) and confidence utilising and maximising online tools.

Skills/Personal Attributes:

Skills

• Strong organisation, prioritisation and time management skills. Able to work under pressure and to tight deadlines, particularly during peak periods.
• Proactive approach to identifying solutions and solving problems.
• A strong aptitude for customer service, logical user journeys, and ‘common sense’.
• Technologically savvy and enjoys using technology to identify improved ways of working.
• Excellent written skills and overall levels of accuracy when handling data.
• Able to manipulate HR data accurately and precisely, and analyse it in a meaningful way.

Personal attributes

• Acts with discretion, diplomacy and confidentiality at all times.
• Personable, with a good sense of humour.
• Enjoys working in a team, has empathy and is supportive of others.
• Actively seeks the opportunity to help other team members to manage high volume/workflow peaks.
• Uses own initiative and enjoys a high degree of accountability

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 17/07/2022

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