The Role

The FA is looking for an Accounts Receivable Supervisor to:

  • Control and maintenance of all areas of the FA Group’s receivables ledgers and credit control/collection
  • Managing the annual Club Wembley season fee billing and collections process
  • Identifying and leading change to improve existing processes and controls where appropriate

The role will report directly into the Senior Financial Operations Manager and will manage a team of 3.

Key Accountabilities

Club Wembley:


  • Plan and lead the annual billing of CW season fees including system input, reconciliations and distribution of invoices
  • Supervise ad hoc billing requirements for the CW membership including concert, option and bid events
  • Lead and supervise the process for offering Payment Plans to CW members including taking payments by monthly Direct Debit
  • Supervise and approve outgoing payments to CW members including seat and box resale and refunds etc.
  • Supervise the process of passing unpaid accounts to external solicitors
  • Supervise settlement and termination process of disputed or unpaid CW contracts
  • Monthly reporting of all outstanding debt and progress of the debt recovery team
  • Liaising with CW members as appropriate
  • Recruit, train and supervise a temporary debt recovery team during July and August to chase unpaid Season Fees

Credit Control:

  • Supervise and support the AR Co-ordinator in the billing and collection of debt for all Group receivables including commercial contracts, sponsorship, broadcasting, event income and ad hoc requirements
  • Supervise the preparation and distribution of monthly reporting and the month end closure process
  • Ensure there is a clear process in place to provide for bad debt
  • Liaising with internal and external legal teams regarding any disputed debt


  • Supervise and development of the Accounts Receivable function comprising Credit Control and Club Wembley Finance
  • Oversight and management of the Debt Recovery (temporary team during July and August)
  • Build and manage the relationships with key stakeholders including: Club Wembley (IMG Sales and Account Management, Marketing, Operations), Legal (internal and external teams), Finance, IT, Commercial Business etc


  • Critically assess processes and lead improvement changes where appropriate


  • Executes additional tasks as required in order to meet FA Group changing priorities. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for



  • Experience in a membership/events environment
  • Customer Service experience, particularly over the phone
  • Accounts receivable experience

Technical Skills

  • Experience of leading and developing a team
  • Building and managing strong relationships both internally and with external organisations
  • Excellent written and oral communication skills
  • Extensive experience of Excel and manipulation of data
  • Proficient skills in Microsoft Office
  • Sound commercial judgement
  • Strong organisational and prioritisation skills



  • Relevant finance qualification such as qualified AAT or equivalent
  • Club Wembley product knowledge


  • Credit control experience
  • Billing experience

Technical Skills

  • Experience of Microsoft Dynamics CRM and Great Plains
  • Experience of using a ticketing system (e.g. Audience View)

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

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