Product Marketing Manager, Customer Data Platform – International Olympic Committee

As a Product Marketing Manager, Customer Data platform, you will successfully lead and run the SalesForce Data Cloud/CDP implementation project for the IOC, gathering business requirements and use cases to inform solution design, tracking milestones, driving partner delivery, and engaging and updating relevant stakeholders to get to the desired outcomes.

Main responsibilities

Delivery of current MVP implementation phase of SalesForce Data Cloud

  • Working with the key stakeholders and partners, contribute to the successful implementation of the SalesForce Data Cloud at the IOC to planned budget and expected outcomes:
  • Be the Data Cloud Champion at the IOC, working to the highest design standards and leading practices
  • Ensure data is transferred correctly and securely – have knowledge of how to transform any data (if required) from the source system before it reaches the CDP
  • Help manage project resources and workstreams
  • Track, manage and escalate project risks, where required
  • Report to stakeholders
  • Ensure full training and adoption of Data Cloud among end users by go-live
  • Manage gaining relevant stakeholder/leadership sign-offs on any changes

Devise and lead Phase 2 and future implementations to meet business needs

  • Working with the key stakeholders and partners, plan Phase 2 and future iterations of the SalesForce Data Cloud implementation including finalising scope, identifying new data streams, prioritising use cases and system integrations to meet business needs, developing a robust and achievable timing plan, managing full legal compliance, and developing a resourcing plan. Ensure as seamless as possible delivery of iterations.
  • Optimise the IOC’s investment in SalesForce products and services, ensuring maximum use by the team of the enablement resources.
  • Develop a business case and plan with a robust recommendation on in-house and outsourced resourcing, the use of Data Cloud features including AI/models, personalisation.
  • Put in place a suite of success measures and deliver to those desired outcomes.

Our requirements

  • Excellent communication skills
  • English or French fluency, with excellent writing and speaking of the other language.
  • Excellent command of the IOC’s corporate tools and ability to follow the internal user rules (Outlook, Excel, PowerPoint, Smartsheet etc.).
  • Excellent command of project management and team collaboration software (Miro, Slack, Asana etc.)
  • An expert in Cloud Computing.
  • Ideally a SalesForce Data Cloud expert with experience of managing the implementation of Data Cloud, working with marketing, data and tech teams. Extensive training will be available on Data Cloud.
  • A deep technical expert in the design, development and testing of a CDP including technical integrations (eg Mulesoft).
  • A deep technical understanding of SalesForce Marketing Cloud.
  • A deep technical expert on data models, how and where data is stored and used.
  • Strong experience in building data, marketing and technical requirements
  • Understands how a CDP fits into the business landscape and meets marketing’s needs.
  • Ability to consult within the IOC and with partners to get to the best approach and results.
  • Experienced working with legal/compliance teams to ensure their project meets regulatory requirements, proactively seeking compliance of the product’s data collection and Data Cloud execution.
  • Extensive experience of overseeing the delivery of projects.
  • Deep understanding of data and performance-led marketing campaigns, customer segmentation, journey planning and mapping, performance analytics.
  • Leader in change and risk management.

Senior Manager, Ticketing Operations and Solutions – International Olympic Committee

Oversee and support the effective ticketing Operations and delivery of all Games’ Ticketing Programs in close collaboration with the Organising Committee of the Olympic Games (OCOG)

Main responsibilities

Support the ticketing program’s core systems & solutions

  • Support the OCOG to develop the RFP to define the Ticketing System Provider
  • Support the OCOG during the proposal’s evaluation and in the contractual relationship with the Ticketing System Provider
  • Working with the OCOG to customize reports and other mandatory system integrations, such as payment systems and their operational solutions
  • Working to integrate Stakeholders into the consumer journey and/or in the ticketing and hospitality.
  • Lead the integration between Hospitality, Ticketing, Games Experience and other IOC stakeholders systems

Support future OCOG’s to develop their Ticketing Business Plan

  • Support the OCOG’s development and implementation of ticketing policies, procedures, operating plans and required ticketing sales legal documentation to support the ticketing program.
  • Optimize the development of seating bowl design, to define the prices zones, price categorization and aligned accredited areas
  • Guide the development of the sport by sport business plan, to help OCOG’s to define the ticket prices and the sports that will need more attention in the marketing campaigns.
  • Support the OCOG to plan and achieve targets, based on a solid operational, marketing and sales plan.

Support the OCOG in the preparation of the operational/sales phases

  • Optimize the development and management of venue capacities, starting from the gross capacity to define kills, holds, contingency, among others, until the net capacity/net sellable
  • Leading the IOC/OCOG Seating Bowl Working Group and its optimization of all sellable spaces in venues
  • Ensure the effective allocation and seat assignment of tickets for all Games stakeholders and fans
  • Drive the development and lead the IOC’s final approval of all ticket quotas for all market segments
  • Collaborates with OCOG and internal FAs to successfully integrate the ticketing plan including: GAD, OFS, PRS, OBS, SPT, VEM-VNI, TMS and LGL.
  • In collaboration with internal teams, assist the OCOGs to oversee all stakeholders’ effective participation within the program including the full development of guidelines, policies and procedures.
  • Support and participate in the launch of the ticket sales for stakeholder and public sales
  • Ensure that the TKT operations plans are developed and delivered in harmony with Hospitality, Games Experience and other Games planning functional areas.

Games Time and Post Olympic Games’ reconciliation

  • Support the OCOG at Games Time, working close to the teams, understanding and sharing with the IOC the relevant issues that could impact the consumer journey.
  • Monitoring and update possible issues, escalating to the Head of Ticketing and Hospitality issues with potential to impact consumers or the IOC.
  • Support the IOC PMO to collect the needed information to be used as a TOK for future OCOG’s.
  • In close collaboration with LGL and FIN, ensure the reconciliation of all relevant information to assess the performance of the new ticketing model and prepare the future

Our requirements

  • University degree
  • Significant and proven experience in leading international Ticketing programmes .
  • Specific experience in Olympic Ticketing or other relevant operations at the Games an advantage.
  • Languages: fluent English. Knowledge of French or other languages an advantage.
  • Proven experience of international and multicultural environments.
  • Excellent command of corporate tools and compliance with the internal usage rules (SharePoint, Skype for Business, Live Link, Outlook, Word, PowerPoint, Excel, etc.).
  • Excellent organisation and planning skills
  • Strong service and results orientation skills
  • Ability to establish a realistic, clear and efficient line of action to reach objectives
  • Ability to produce high-quality results by adopting a pragmatic, efficient approach
  • Ability to find agreement through mutual concessions when faced with diverging interests
  • Ability to examine, understand and summarize complex information, subjects or issues
  • Ability to handle tight deadlines and stressful situations
  • Ability to prioritize and deal with the unexpected
  • Ability to communicate and share information efficiently

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.

Media Intelligence Specialist – International Olympic Committee

As a Media Intelligence Specialist, you will monitor the Olympic Movement in both social and traditional media across geographies and languages. Also, you will provide insights that inform the IOC’s communications and reputation strategy

Main responsibilities

  • Monitor the Olympic Movement in both social and traditional media across regions and languages;
  • Identify and select relevant articles, blogs and social posts covering news on the Olympic Movement;
  • Compile a daily newsletter of relevant news stories and trends to be sent to key stakeholders;
  • Produce analyses, including summaries of key messages, context, tonality, geographical spread, etc.;
  • Alert and brief stakeholders on potential issues and other relevant topics;
  • Deliver news briefings in daily Corporate Communications and Public Affairs Department meetings;
  • Assist the teams dealing with stakeholder engagement and crisis communication situations;
  • Prepare deep-dive reports, combining various sources of information, on specific themes or campaigns;
  • Answer information requests about specific topics in a timely manner;
  • Work with other team members to continuously advance methodologies and develop new data sources.

Our requirements

  • University education or equivalent;
  • Experience in media monitoring and corporate communications;
  • Fluency in English, with excellent command of at least one additional language such as French, German, Spanish, Italian required; additional languages would be an asset;
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).
  • Excellent writing and communication skills with the ability to thrive in a fast-paced, team-oriented environment;
  • Understanding of the main social media platforms and how content is measured on them;
  • Detail-oriented with strong analytical skills;
  • Ability to interpret data to help inform content production, audience development and business decisions;
  • Clear presentation skills, comfortable briefing senior stakeholders and management;
  • Good knowledge of the global media landscape;
  • Speed and accuracy in carrying out tasks;
  • Work experience in an international, multicultural and multilingual environment;
  • Interest in sport and news from around the world.

Head of Games Commercial Integration – IOC

As a Head of Games Commercial Integration, you will lead the Games Commercial Integration Function and lead & manage the integration of TOP Partners rights across the Games operations, in particular through the implementation of supply rights.

Main responsibilities

Lead the Games Commercial Integration function:

  • Establish strategic direction and provide support to the Commercial Managers and the relevant IOC and IOC TMS functions to ensure implementation of the Olympic commercial framework by each OCOG and YOGOC.
  • Manage the Commercial Managers team and establish cross-functional synergies with other IOC TMS and IOC relevant functions.
  • Provide IOC leadership with business intelligence insights to improve the decision making process and ensure maximum TOP Programme value delivery.
  • Contribute to the development of a transparent, active and mutually beneficial partnership between TOP Partners and each OCOG and YOGOC.
  • Contribute to the development and implementation of the TOP Programme and other IOC commercial programmes or activities.
  • Manage and take responsibility for issue resolution.

Ensure the delivery of Business Integration Rights:

  • Determine the most effective model for delivery of supplies of products or services to the OCOG and establish an implementation plan and processes in coordination with the relevant IOC and IOC TMS functions.
  • Ensure that the TOP Partners’ business integration rights, benefits and opportunities are recognized by the IOC, and the OCOG and YOGOC.
  • Ensure efficient and effective management of TOP Partner supply rights, specifically use of TOP Partner goods and services by the IOC, OCOG, YOGOC and NOC,
  • Oversee, consolidate and report the implementation of TOP Partners’ strategic projects, highlighting potential integration risk/priority areas, anticipating Value In Kind usage gaps in collaboration with the relevant IOC and IOC TMS functions.
  • Ensure the finalisation of OCOG supply agreements with TOP Partners in a timely manner to maximise the delivery of supply rights.
  • Organise and oversee business integration workshops and business integration debriefs.
  • Manage and enable the resolution of TOP Supply related issues.

Our requirements

  • University studies and higher education (MBA) or equivalent professional experience.
  • At least 10 years’ proven experience in a commercial environment preferably in a business or legal setting with project management experience.
  • Mother tongue English or French, with strong command of the other language.
  • Command of Word, Excel, PowerPoint, Microsoft Power BI.
  • Strong negotiation skills.
  • High level of commercial awareness.
  • Ability to interact constructively with all types of interlocutors to achieve set objectives.
  • Analytical and problem-solving capabilities with a can do mentality.
  • Ability to examine, understand and summarise complex information, subjects or issues.
  • Ability to communicate and advise effectively.
  • Can conform to shifting priorities, demands and timelines.
  • High level of adaptability in a constantly evolving situation.
  • Ability to handle heavy workload.
  • Very good understanding of the Olympic Movement and of its stakeholders.
  • Excellent command of the corporate tools and compliance with internal usage rules.

Broadcast Venue Manager – Paris 2024

Olympic Broadcasting Services (OBS) was created by the International Olympic Committee (IOC) in 2001 in order to serve as the Host Broadcasting organisation for all Olympic Games, Olympic Winter Games and Youth Olympic Games. The Host Broadcaster is responsible for delivering the pictures and sounds of the Olympic Games to billions of viewers around the world. For more information visit


The Broadcast Venue Manager (BVM) is overall responsible for the OBS Broadcast Operations at the assigned venue. In charge of the implementation and operation of the Host Broadcast facilities and services in the venue. Responsible for all venue-related functions, serves as primary point of contact with the Paris 2024 Organizing Committee Venue Functional areas representatives. Main contact along with the Production Manager for broadcast related topics with International Federation on site. Supporting and facilitating any possible issues related to Media Rights Holders implementation plans. Managing the Host Broadcast core management team on venue. Strong leadership and communication skills, as well as solid background in broadcasting operations and management make you an ideal candidate. Position locations at various sports venues.

Please note for these positions only candidates that are fluent French/English speakers with current residence in France can be considered.


  • Oversee the installation/removal and asset management of all OBS equipment;
  • Represent OBS at Paris 2024 Organizing Committee meetings;
  • Resolve operational issues and escalate to the Broadcast Operation Centre (BOC) as necessary;
  • Provide problem and conflict resolution in a diplomatic manner;
  • Facilitate internal and external information flow;
  • Assist Media Right Holders within the Olympic venue;
  • Coordinate scheduled and ad hoc tours;
  • Coordinate production crew requirements within the venue;
  • Coordinate day pass access and supplementary devices;
  • Managing broadcast budget on site and the daily Broadcast crew timesheets;
  • Report daily to the Broadcast Operation Centre (BOC);
  • Other duties as assigned


  • 4+ years of experience in sport event Broadcasting preferably in an operational or production role;
  • Ability to manage and organize several tasks within specific deadlines;
  • Excellent problem solving abilities;
  • Excellent command of English and French, verbal and written;
  • Computer proficiency in MS Office;
  • Excellent leadership and communication skills

Workplace & Environment

  • Fast paced work environment;
  • Indoor and/or outdoor sports venues;
  • Outdoor sports venues are subject to varied weather conditions;
  • Full time shift work including evening and weekends;
  • Subject to national/international criminal background checks.
  • These are approximately 1-month long positions that commence either in July or August and end August or September 2024, based on the event schedule.
  • Current residence in France required

Head of Ticketing – Los Angeles 2028

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The LA28 Games will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Olympic and Paralympic experience for athletes, fans, partners, our community and our people.

Values and Behaviors:

  • Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
  • Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
  • Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
  • Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
  • Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
  • Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Head of Ticketing:

The Revenue and Commercial team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments within the Games Planning & Delivery group. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs.

Reporting to the VP, Business Strategy & Analytics, the Senior Director of Ticketing will be responsible for the creation, planning and execution of the ticketing strategy for the Olympic and Paralympic Games. They will oversee the entire ticketing department and be responsible for driving over $1.5B in revenue while ensuring full stadia, high service levels for key clients, and broad public access to tickets. Additionally, this role will liaise between internal departments, external stakeholders, ticketing providers, and others to develop and implement ticketing strategy for the Games.

Key Responsibilities:

Strategic Leadership

  • Hire, train, motivate, and evaluate department staff
  • Directly supervise multiple sub-functions including ticketing operations, key client services, sales and revenue management
  • Develop and adhere to departmental budget with clear steps to implement, monitor, and appropriately measure plan deliverables
  • Develop a clear growth plan for the department from present through Games time

Revenue Generation

  • Develop a business plan for the ticketing function, including strategic vision, pricing, go-to-market strategy, client servicing, etc.
  • Manage the development of a pricing strategy for over 12M tickets across almost 1000 sessions
  • Support the ticketing technology solution including the identification, contract execution, and management of the Ticketing System Provider
  • Drive the development of a secondary market strategy, including partner(s) identification and contract negotiations
  • Ensure a robust, data-driven approach to ticketing

Cross-Functional Collaboration

  • Establish close working relationships with key functional areas (especially Venues & Infrastructure and Sport) to ensure the ticketing strategy maximizes revenue opportunities while supporting the overall Games strategy
  • Work with the IOC and IPC to understand all requirements, get strategic buy-in, and expedite approval processes where necessary
  • Closely align with the Hospitality FA to ensure ticketing is integrated with LA28’s hospitality partner to help maximize revenue

Position Requirements:


  • Bachelor’s degree required


  • Minimum 10-years of relevant industry experience, preferably with 5 years of leadership experience in the sport or live event industry
  • Familiarity with the latest ticketing technology
  • Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
  • Experience working with senior executives across multiple functional areas
  • Excellent leadership skills with track record of people development and revenue achievement
  • Extremely detail-oriented with excellent organizational skills
  • Strong communication, team building, and interpersonal skills
  • Well-developed problem-solving skills and ability to work independently to resolve issues
  • Fluent working with Office suite products including Microsoft Excel and PowerPoint
  • Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable
  • A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
  • An innovative viewpoint, challenging the status quo and thinking ahead to future years of the Movement
  • Ability to implement and manage change effectively

Submission Requirements

  • Resume

The annual base salary range for this position is $175,000 – $222,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

Head of Event Infrastructure – IOC

As the Head of Event Infrastructure, you will be actively involved in all aspects related to Venues/Event Infrastructure (Venue Development) inside the IOC and in relation with Olympic Games Organising Committees and other relevant organisations, for Olympic Games and Olympic Winter Games.

Main responsibilities

Under the leadership of the Associate Director, Venues & Event Delivery, and in the context of the wider implementation of the new “Event Delivery model / Event-centred approach” for the Olympic Games and Winter Olympic Games,


Actively and responsibly contribute to the IOC’s role to guide & support OCOGs’ and Delivery Partners in their mission to plan, deliver and operate Venue/Event Infrastructure for Competition Venues & Non-Competition Venues that:

  • are safe & compliant with Codes & Standards (Infrastructure & Operations),
  • are sustainable and deliver positive legacies,
  • are delivered on time and on Budget,
  • meet multiple Stakeholders functional & operational requirements,
  • deliver the greatest Games Experience to all Stakeholders,
  • support Revenue generations and commercial opportunities
  • and in a context of necessary alignment between different Stakeholders’ & Delivery Partners’ objectives.

and more specifically:

Support and activate the end-to-end Venue strategy for educating and supporting OCOGs and Delivery Partners on Venue/Event Infrastructure matters.

  • Serve as a main liaison for Organising Committees (OCOGs) and all relevant organisations in the area of Venue/Event Infrastructure (i.e Venue Development, including Look of the Games delivery in close and direct collaboration with the IOC Head of Engagement, and Signage);
  • Act as an integrator between the relevant IOC Functional Areas and Stakeholder owners impacted in the review and update of relevant Venue-related IOC referential content;
  • Work in very close collaboration and full alignment with the IOC Staff dealing with Event Operational Planning and Event Operations, and the IOC Venues & Event Delivery Programme Management office.

Manage the day-to-day relationships with OOCGs:

  • Preparation, delivery and follow-up of Venues Reviews and Educational Workshops with/for OCOG (including production of agendas, follow-up reports, support & presentation materials, management of Issue & Risks Trackers,…);
  • With the support of IOC FAs and Advisors, support and activate the Education & Support programmes for the OCOGs and Delivery Partners for all Venue-related topics;
  • Collaborate with the pool of IOC Venues & Event Delivery Advisors in areas under his/her responsibility (including training/induction of Advisors and review & follow-up of their reports with OCOGs);
  • Assist the IOC Games Delivery Office Team in the preparation, delivery and follow-up of all key interactions with OCOGs for Venue-related matters;
  • Monitor the progress of Venue-related OCOG Functional Areas (Event Infrastructure / Venue Development, Look of the Games delivery, Signage, and the wider Event Delivery Teams for Venue-related matters) and escalate issues to the Associate Director, Venues & Event Delivery, and through various existing internal forums;
  • Assess the need for setting up a dedicated forum or working group within the IOC and in relation with OCOGs to address Venue-related topics (either on a permanent or on an ad-hoc basis) and formulate proposals accordingly to the Associate Director, Venues & Event Delivery.

Fully support and actively contribute to the IOC’s and OCOG’s efforts around Optimisations to the delivery of the Olympic Games (incl. Venue Legacy, Event Sustainability, Planning process efficiencies, scope & design simplifications, financial savings, operational efficiencies, Stakeholders Experience,…) and maximise the return on investment for Games Organisers.

Intensively participate in the final stages of Games-time preparation (Temporary Infrastructure & Services delivery & readiness, Venue Operational Readiness programme, etc.) and follow-up Venue-related issues at Games time on behalf of the IOC.

Contribute to the development of Venue-related Reference Documents & Tools in the wider context of Event Delivery (Initial Briefing Workshops, Educational Workshops, Guides, Toolkits, Turnkey Solutions, Event Briefs, Optimisations, post-Games Transfer of Knowledge Reports, Learning Pathways,…) to guide and support Future Hosts and OCOGs on the overall end-to-end Venue strategy, in the context of the wider implementation of the new “Event Delivery model / Event-centred approach” for the Olympic Games and Winter Olympic Games.

Our requirements

  • University degree or equivalent and at least 10 years of experience in the area of Major International Sporting Events, in Venue/Event Infrastructure planning, delivery and operations.
  • Proven experience in the planning and operations of large-scale projects;
  • Experience of the Olympic Games in a senior management role an asset;
  • Fluent in English. French and Italian an asset;
  • Excellent knowledge of Microsoft Office software (Word, Excel, PowerPoint and Outlook).
  • Ability to travel extensively ;
  • Keen sense of priorities to ensure efficient management of projects and deliverables; ability to multitask; assiduity in following up files;
  • Proven ability to propose solution and substantiated information to facilitate decision-making;
  • Proven discernment in decision-making;
  • Sense of confidentiality and appropriate communication of information;
  • Rigorous professional ethics; sense of initiative; ability to work in a dynamic environment and still respect deadlines;
  • Attention to detail; rigorous and precise, and ability to resolve problems creatively;
  • Good knowledge of Project Management tools and Project Planning methodology;
  • Ability to take an active part in achieving common objectives through his/her engagement and ability to respect the contributions of all the members of a team;
  • Ability to consider interpersonal differences as a source of added value and interact constructively with all kinds of people;
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).

CRM Specialist – Team GB

With just under two years to go to the Paris 2024 Olympic Games, and as we enter an exciting time for Olympic sport in the UK, the BOA is looking to recruit an eCRM Executive to support one of its major strategic priorities. Putting data at the heart of the organisation is a key aim of the BOA as it looks to develop and enhance its consumer marketing strategy going forwards. From developing deeper, more meaningful relationships with the fans of Team GB, to growing our digital audiences and bringing athletes’ stories to the fore, this role will play a crucial part in the implementation and delivery of a new data strategy for Team GB.

The role plays a key part in the delivery of our marketing and fan engagement strategy, servicing Team GB fans through fun, creative and engaging outbound communications that are insight-driven and fan focused.

As part of a wider integrated marketing and digital team, you will play an important role in the development and delivery of this exciting data marketing transformation project, playing a key part in supporting the both the build-phase of the project (customer journeys and fan experience life cycle e.g. onboard, engage, cross-sell, retain, re-engage) and the development of our knowledge base in this area.

You will have a strong determination to progress in the role and use this experience as an opportunity to both upskill themselves as a data marketing and, specifically, a Salesforce specialist. You will work closely with the wider marketing, digital and content functions, as well as with the commercial team, to achieve our objectives throughout the life of the project. The role will also require close working relationships with strategic partners, such as Salesforce and Deloitte, for example.

Please send a CV by the closing date of Monday 17th October 2022 and a cover letter explaining your suitability for the role to:

Unfortunately, we may not be able to respond to all applications directly and as such, if you have no had a response from us by 28 October 2022, you should consider that your application has not been progressed on this occasion. Please feel free to send any questions about the role to

CRM Campaign Manager – International Olympic Committee

About the job

Department: Digital Engagment Department

Location: Lausanne, Switzerland

Contract Type: Open-ended

Activity Level: 100%

Entry date: 01.11.2022

Application deadline: 25.08.2022

As the CRM Campaign Manager, you will support CRM retention programs that will maximise audience engagement opportunities during Games Time period and the retention of audiences within Olympic digital properties during Flame-to-Flame period. Reporting into the CRM Retention Senior Manager, you will bring to life the CRM strategy and manage the campaigns daily in partnership with our agency partners.

You will partner closely with teams across the IOC to integrate stories and content from across the Olympic Movement to engage with audiences through CRM channels such as emails and push notifications. A keen eye for creative detail and solid understanding of CRM marketing best practices will help support the design, development and evolution of the wider IOC CRM strategy.

Main responsibilities

  • Support CRM programs and campaigns from briefing to execution, including preparation of templates, validation of audiences, selection of content, internal validation, approval of proofs, send-out management and reporting.
  • Work closely with global agencies in charge of CRM operations.
  • Support on CRM retention projects in coordination with internal and external stakeholders including global agencies, partners, OCOGs, content, ticketing and communication teams.
  • Working closely with the content team, stakeholders from Digital Engagement & Marketing department, the communication team, support on implementing the email marketing calendar and ensure integration into wider marketing activities across IOC.
  • Support the development and evolution of the CRM Campaign Strategy, in line with the overall Retention Strategy, with a data driven approach to enhance direct-to-people engagement programs. Develop segmentation strategies to drive personalised programs and CRM campaigns for global or targeted audiences.
  • Work with the content team to define content that is relevant to improve the engagement of audiences.
  • Work with the commercial and partner team to maximise the media value generated through CRM campaigns.
  • Co-ordinate with IOC brand and marketing team to develop creatives and templates for emails.
  • Increase the engagement of audiences by optimizing the cadence of CRM e-mails and push notifications as well as their content and the targeted segment.
  • Ensure excellent relationships with our internal teams as well as with our external service providers
  • Stay abreast of latest email marketing, methodologies and adopt/adapt them to the evolving needs of the IOC.

Our requirements

  • Proven experience in executing global consumer direct marketing programs.
  • Strong hands-on knowledge of direct-to-consumer CRM solutions with expertise in SalesForce Marketing Cloud preferred
  • Confirmed experience of working with consumer insights and data to drive marketing plans
  • Knowledge and expertise at working on international, multi-region campaigns
  • Experience of working with or in the Japanese market
  • Extensive experiences working between marketing & content teams
  • Broad knowledge, passion and understanding of media / audience measurement tools and protocols, digital analytics, tools and protocols, social analytics, tools and protocols.
  • Fluency in email marketing best practices, including, but not limited to, spam, GDPR and data retention policies
  • English fluency. Japanese an advantage
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.

Games Delivery Manager – IOC

Job Purpose

You will support the IOC Games Delivery Office lead person for Gangwon 2024, Milano Cortina 2026, and Dakar 2026. You work closely across the Games Delivery Unit, the IOC Games Management Team, the organising committees and its delivery partners, supporting Games delivery and opportunities for Games optimisation according to the local context. 

Main responsibilities

Responsibilities to our team

  • Support the lead persons in charge of each of the three Games editions: Gangwon 2024; Milano Cortina 2026; and Dakar 2026 in the preparation and delivery of all IOC Games-related meetings and any other coordination tasks 
  • Manage for the three Games editions, the Games Delivery Office’s central tools, systems, and processes included but not limited to the Olympic and Youth Olympic Games Generic Master Schedule, RADIO tracker (risks, actions, decisions, issues, opportunities), Service Model, Commitments register, Games Plan, Policies and Procedures
  • Responsible for the control, tracking and status reporting of planning documentation for each of the three Games editions
  • Prepare relevant documentation and logistics for the RADIO resolution group meetings
  • Manage the Games Delivery Hub and SharePoint structures, ensuring information can be found effectively and the quality of information is maintained 
  • Prepare reports for the IOC Executive Board Sessions and any other forum as required
  • Support the lead persons in charge of each of the three Games editions in the implementation of the relevant outputs from the Games Optimisation Group by ensuring the deliverables are project managed following the standard tools, systems and processes 
  • Contribute to Games Delivery (GAD) deliverables by supporting the shaping of timelines and process development 
  • Support the administrative tasks and logistical arrangements for the implementation of learning solutions, including readiness activities, throughout the OCOG and YOGOC lifecycle
  • Assist in the development and implementation of readiness activities to prepare the IOC delegation, the relevant OCOG and YOGOC personnel and, where relevant, key stakeholders for Games delivery
  • Assist in defining and monitoring the annual budget for for each of the three Games editions
  • Support any other ad hoc activities required by the Games Delivery team

Responsibilities to our stakeholders

  • Develop strong relationships across the Games Delivery Unit and with the relevant people in the IOC Games Management Team and IPC to support the implementation of a collaboration model that optimises the delivery of the Games
  • Create opportunities to collaborate within the team and with other teams, seeking synergies with others to meet objectives to support integration across all aspects of Games delivery
  • Support stakeholders across the Games Management Team to adopt central tools, systems, and processes
  • Collaborate with the FA leads in the Games Management Team on tracking and reporting to fulfil the requirements for various meetings within the governance structure for the specific Games edition
  • Identify issues and escalate them to the appropriate level if necessary
  • Propose solutions to problems and participate in discussions with senior management in the best interests of the organisation 
  • Regularly explore new ideas, encourage and integrate different perspectives (including cultural specificities) to solve problems or improve outcomes
  • Champion of change for the latest technologies and approaches, supporting stakeholders through awareness, education, and adoption of new ways of working to optimise the way the Games are delivered
  • Facilitate and document the identification of lessons learned, and ensuring the lessons and recommendations are socialised with the relevant stakeholders, including the Games Optimisation Group to inform continuous improvement at future projects and / or Games editions
  • Integrate with the IKL team where required to coordinate input into information and knowledge capture
  • Manage the preparation and onsite attendance of future OCOG and YOGOC delegations during Games time, ensuring regular communication and that people are kept informed with relevant information
  • Assist stakeholders in collecting and using data to improve Games delivery and experience 

Responsibilities to our organisation (IOC)

  • Champion and contribute to the delivery of the Olympic Movements strategic objectives, for example Olympic Agenda 2020+5
  • Champion and contribute to the continuous development of the Games experience, monitoring business trends and keeping abreast of changing situations
  • Support the set up and management of communication and engagement with local communities
  • Demonstrate the Olympic and Paralympic values with stakeholders and colleagues to build and sustain strong relationships internally and externally

Responsibilities to yourself 

  • Develop a growth mindset, making time for your own continued development, understand your own strengths and areas for development, taking responsibility to take action to address gaps
  • Manage your wellbeing to ensure you can sustain high levels of performance and energy
  • Take personal responsibility for own decisions, actions and failures 
  • Adapt quickly and constructively to changing circumstances, new information and ambiguous environments
  • Take the initiative and deal with problems in a proactive way
  • Take ownership and assume responsibility for the quality and timeliness of work

Responsibilities at Games-time

  • At Games-time, play a key role in the Games Delivery Office during the operational phase of Games delivery in close partnership with organising committees, IOC departments and functions as well as external partners when relevant
  • Support the set-up, management and tracking of outcomes from any issue resolution groups, supporting the flow of information between the IOC, organising committees and all other stakeholders

Our requirements

  • Excellent English and French oral and written skills
  • Excellent command of MS Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint)
  • Excellent relationship building skills and proven experience of stakeholder management and collaboration
  • Experience of working in diverse and multicultural environments
  • Very good knowledge of project management methodology and tools
  • Ability to prioritise, manage own time and achieve deliverables on time
  • Excellent planning and organisational skills, ability to develop detailed plans and prioritise work 
  • Excellent communication skills, adjusting to different styles of communicating in a multi-cultural and diverse environment 
  • Very good analytical skills, ability to gather quality information or feedback to support understanding of key issues and their effect
  • Ability to carry out detailed research with analysis from a wide range of sources, making logical and well-reasoned judgements.