Community Communications Manager – England Rugby

This role requires an experienced communications professional who is a talented copy writer and who demonstrates high standards and accuracy across their work.

The role holder will lead on internal game communications, focusing on two-way communications between the RFU and key stakeholders. The primary focus of the role will be to drive player affiliation/registration through clear and engaging communications which explain the process and its benefits. The role holder will be responsible for developing the narrative and managing communications relating to the Platform for Rugby, Game Management System (GMS), data management and digital data content strategy.

Alongside being an integral member of the communications team, the role holder will work closely with a range of subject matter experts (SMEs) and stakeholders, including the Technology, Insights, CRM and Rugby Development teams, as well as Community Game Board (CGB) Constituent Body (CB) and club representatives. A key part of the job will be to ensure that those involved in playing, managing and running the community game are provided with timely, useful and engaging information to support them.

Accountabilities:

  • Develop and implement the communications plan to support the roll out of the Platform for Rugby and affiliation/registration processes.
  • Lead on communications relating to the RFU’s digital data content transformation strategy.
  • Provide content for and post on a variety of communication channels including Facebook, Twitter, web, email (working with the CRM team), Articulate and online portals.
  • Work alongside the Platform For Rugby engagement lead to manage and provide information to a range of GMS User Groups.
  • Liaise with Rugby Development Heads of Function to create 3-monthly communications plans covering the range of activity within the community game.
  • Publish and manage the operational delivery of the community communications calendar for internal staff, CGB and CB reference.
  • Provide advice to SMEs on messaging, tone and narratives relating to communication updates from their specialist areas, ensuring information is communicated efficiently and appropriately to different audiences.
  • Draft, edit, proof-read key communications from the RFU to stakeholders, including RFU Council Members, CGB members, clubs, CB, schools, universities and players.
  • Communication updates include, but are not limited to, player welfare and training programmes, governance and regulation information, grant applications, club webinars, competition updates and facilities information. 
  • Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
  • Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.
  • Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organization.

Person Specification

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role

Qualifications, skills & experience:

Essential:

  • A proven track record in a similar customer-focused communications role, demonstrating an ability to disseminate information quickly, accurately and effectively.
  • Excellent written and proof-reading skills, high standards and a keen eye for detail.
  • Ability to process a significant amount of information quickly and to distil this information into concise, easy to understand summaries for players, administrators and volunteers.
  • Autonomous, comfortable working independently, as well as collaborating with the wider team.
  • Expertise in delivering the right message and engaging content at the right time, tailored to the relevant audience (for example, RFU Council Members, Constituent Body representatives, club volunteers, coaches, referees, players.)
  • A team player who is personable and collaborative.
  • An organised, forward planner with proven time management and prioritisation skills.
  • Ability to multi-task and meet tight deadlines when required in a fast-paced environment.
  • Committed to driving forward inclusion in your role and day-to-day behaviours.

Desired:

  • Knowledge of online technology and database management systems, ideally in a sporting context.
  • A good understanding of the structure of the community game in rugby union in England.
  • A sound knowledge of rugby union.
  • A passion for digital content and data and the benefits it can provide to support the growth of rugby union in this country.
  • An ability to develop and maintain partnerships internally and externally with the ability to influence upwards and with peers.
  • Knowledge of Photoshop or Canva and competency in video editing an advantage.

Additional Information:

  • All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
  • The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate
  • If you are a trans candidate applying for a job that requires a DBS check, please reach out to recruitment@rfu.com or directly to our safeguarding team (safeguarding@rfu.com) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.
  • During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.
  • Please submit an ANONYMISED CV as part of your application.

Partnership Development and Client Services Manager – ITF

International Tennis Federation (ITF) is the world governing body of tennis. Founded in 1913, its purpose is to ensure the long-term growth and sustainability of the sport, delivering tennis for future generations in association with its 213-member nations. The ITF oversees the rules and regulations that govern international and national competition.

The ITF is responsible for the worldwide development of tennis through its highly regarded Development Programme, its Science and Technical department which monitors equipment and technology, and its Officiating department which oversees the education and advancement of officials.

The ITF organises over 1,500 weeks of men’s, women’s and junior tournaments on the ITF World Tennis Tour, and manages the ITF junior team competitions, ITF Beach Tennis Tour, UNIQLO Wheelchair Tennis Tour and the ITF Seniors Circuit. The ITF is the owner and rightsholder of the two largest annual international team competitions in tennis, Davis Cup and Billie Jean King by Gainbridge, and manages the Olympic Tennis Event on behalf of the IOC. The ITF upholds the highest standards of integrity and is a partner in the Tennis Integrity Unit.

The Role

The Partnership Development and Client Services Manager is responsible for revenue growth, securing upsells and supporting renewals – reporting into the Commercial Manager and Head of Partnerships. There will also be a secondary requirement to support partnership delivery.

The successful candidate will have a partnerships sales background. They must be pro-active, motivated, have excellent project management and interpersonal skills and be able to build strong working relationships; they will support the development of partnerships by working collaboratively with different teams across the business. Some international travel to venues and to visit clients may be needed.

Responsibilities

Sales:

  • Define the sales plan: timelines, categories, and general approach/ objectives – particularly in relation to non-event-based rights, i.e. digital and D2C
  • Prospecting contacts, developing leads and booking in meetings
  • Presenting and closing deals (with the Commercial Manager and Head of Partnerships)

Renewals/ Upselling:

  • Support the ITF’s partnership renewal approach through delivery of presentation materials
  • Support the identification of delivery of upsell packages to present to existing partners

Innovation: Sales Strategy Tactics:

  • Innovate the go to market approach to find new and impactful ways to stimulate market interest in ITF commercial products

CRM Management and Reporting:

  • Responsibility for the management of the CRM platform
  • Communicating progress to key ITF personnel

Partner Management:

  • Lead the management of identified ITF partners as required, particularly where upsell opportunities are identified
  • Manage meeting and contact cadence (on a client-by-client basis) to ensure client satisfaction

Criteria

  • Proven experience in proactive sales, working with global brands, negotiating partnership rights and securing upsells and renewals through to contract. Partnerships sales experience is desirable, however, advertisement and media sales experience will be considered
  • Strong partnership rights delivery track record, working in sports and/or entertainment properties
  • Experience in negotiation and project management skills
  • Success delivering high quality partnerships in premium, multichannel (experiential, digital) environments with senior stakeholders
  • Commitment to structured, process driven and analytical rights’ delivery approach.
  • “Brand marketing aware” with ability to develop integrated brand marketing strategies with partners
  • Dynamic and energetic approach to partner engagement, with strong communication and negotiating skills; able to combine trouble-shooting and creative problem solving
  • Proven experience of account managing successful sponsorship relationships, and activation programmes

Desirable criteria

  • Passion for and understanding of the commercial potential within sport
  • Excellent communication skills
  • Strong people and time management skills with a high level of care and attention to detail
  • Excellent IT skills, including Outlook and MS Office

What we offer

  • Excellent salary plus discretionary bonus scheme (subject to conditions)
  • 25 days holiday per annum plus bank holidays
  • Private Healthcare
  • Group personal pension scheme, Life assurance and Annual Wellbeing Allowance
  • Ride2Work Scheme (in conjunction with Evans Cycles)
  • Free lunch when working in the office (up to £9 per day)
  • Free Tea, Nespresso Coffee plus complimentary healthy snacks and fresh fruit when working in the office
  • Free parking on site
  • Working hours: based on 35 hours per week. Normal office hours are 09.00 -17.00 Monday to Friday. Flexible working hours possible, with core hours of 10am-4pm

Due to the high volume of applications we receive, we are unable to respond individually to candidates, therefore only successful candidates will be contacted for an interview. Please note that interviews may be conducted via video call.

A DBS check may be required of the successful applicant.

Equality, diversity & inclusion (EDI) is a fundamental priority for the ITF. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices.

Head of Race and Market Development – Formula 1

Race Promotion is a key pillar of Formula 1’s business, contracting and delivering the live platform where fans can experience the thrill and entertainment of the sport. The Race Promotion Team works with Promoters of existing races as well as negotiating the inclusion of new races on the Championship calendar, in line with Formula 1’s strategic commercial objectives.

This role leads, develops and manages a strategically selected group of race promoters within the F1 eco-system with the goal of a continued evolution of the market and the commercial opportunity with each promoter, race, and the market destination the race takes place within.

This position is responsible for developing the commercial opportunities within these markets and ensuring continued excellence by both the promoter and F1 in the delivery of the annual race. 

The Head of Race Development supports all business effort of a portfolio of promoter markets. He/she will assist promoters/markets in applying best practices learned from other promoters, sports, events, and industries. This includes development and implementation of best practices in the areas of: marketing, ticketing, digital, event operations, H&S, security, M&TC, partnerships, broadcast & production.

Each race/market within your portfolio will require a different approach and you will work with the senior leadership, subject matter experts, and other stakeholders across F1 to bring those insights, learnings, and solutions to race/market.

This role requires a strong business development acumen, a laser focus on driving efficiency and productivity, and commercial opportunities while demonstrating a deep analytical skillset. It calls for a unique confluence of ingenuity and meticulous attention to detail that delivers flawless execution and management across the 6 races and markets each year – evolving, transforming, and creating unrivalled events, to promote the racing spectacle whilst also developing event opportunities to sit alongside the racing.

A highly visible and cross-functional role, demanding presentation skills, collaboration, and influence with every constituent in the organization and many of our most important external stakeholders including partners, broadcasters, and government stakeholders.

A dedicated people manager, this candidate empowers and inspires team members while cultivating top talent and creating a culture of excellence. Working with the senior management team of Race Promotions to ensure continued growth, efficiency, and creativity across all the F1 key markets and races.

This leader balances data-driven decision making, proactive issue spotting and creative thinking with long-term vision. They continuously translate strategies into actionable department-level performance metrics and globally scalable learnings that can be utilized across markets and races.

The optimal candidate clearly communicates a shared definition of success and is focused on building and working within a team of leaders. This person thrives on making the sum of the whole greater than the parts. They are experienced at delivering polished executive-level work product and outperforming goals. They know how to find efficiencies and they can train others to do the same. The optimal candidate also has strong relationships in the entertainment and sports industry in a diverse background of markets.

Responsibilities

  • Oversee daily relations and operations across 6 key markets/races, working with F1 promoters to deliver operational excellence.
  • Work as part of the senior leadership team in Race Promotions to host and present best practices at cross market workshops throughout the year both within your portfolio and supporting with learnings in others.
  • Identify commercial opportunities in market and work with the Special Projects teams to develop and deliver multi touch point events within market.
  • Manage cross-functional teams and a network of vendors to ensure that service level agreements, budgets, timelines, and operational standards are met across those markets
  • Work closely and collaboratively with the fellow Head of Race Development positions to ensure consistency in reporting across markets and to share knowledge. Supporting one another to ensure the complimentary skills are utilized cross market where required.
  • Monitor progress of key initiatives and priorities by meeting regularly with operational leaders to track results, draw/share insights, and problem solve.
  • Assess, evaluate, and coach Promoter Relationship manager team – celebrate each team success.
  • Develop executive-level reporting and dashboards on key stakeholder experience indicators and business performance metrics with a constant focus on strategic recommendations and process improvements.
  • Cultivate a vision of excellence, sell in new ideas and gain support from stakeholders both internal and external
  • Champion innovation and plans that enhance the experiences of key constituents, increase efficiency, and enable us to expand our business impact.
  • Develop a deep understanding of the cross department F1 business and represent and support these key stakeholders to efficiently penetrate and develop promoters, races and markets in line with F1 strategy.
  • Document, implement, and train key processes, policies and procedures that deliver consistent global scale and facilitate growth of the business.
  • Effectively outsource operations that improve efficiency without disrupting service level expectations.
  • Evaluate and negotiate contracts with promoters and suppliers – implement unique deal structures that best serve business needs this includes supporting on all negotiations for promoter renewals within your markets
  • Perform regular analyses of business operations and current business practices to make improvements.

About You

  • Proven experience in international live events and within the sports industry.
  • 10+ years of experience in building and leading teams within the sports and entertainment industry
  • Able to see a commercial proposal through from concept to delivery.
  • Strong understanding of event rights monetization and how rights and assets can be leveraged for mutual benefit within a partnership.
  • Understanding of the importance of relationships and event benefits to a host city.
  • Ability to adapt quickly to change and operate effectively in diverse cultural environments, creative problem solver.
  • Proven experience and operational results in the live event industry
  • Ability to multi-task and deliver results under pressure to a deadline.
  • Expert project and client management skills with a proven track record of successfully managing multiple projects simultaneously
  • Creative problem solver with demonstrated ability to design and optimize new processes and solutions that find efficiencies others could not
  • Proficient in creating, managing, tracking, and reconciling multiple profitable large-scale budgets.
  • Detailed knowledge of the sports media landscape and a deep bench of domestic and international event logistics contacts

Tender for the provision of travel management services – IIHF

1 INTRODUCTION

The International Ice Hockey Federation (IIHF) is the governing body of international ice hockey. The IIHF features 82 member associations, each of which is the national governing body of the sport in its nation. Besides controlling the international rulebook, processing international player transfers, and dictating officiating guidelines, the IIHF runs numerous development programs designed to bring hockey to a broader population. From its headquarters in Zurich, the IIHF organizes in cooperation with its 32 full-time staff members more than 35 international tournaments and competitions annually.

2. BACKGROUND AND PURPOSE

The operations of the IIHF have a worldwide scope. Consequently, both IIHF and external persons are required to travel by air frequently. The total annual air fare transactions of the IIHF is currently estimated at 2300 flight tickets of which equal parts concern IIHF staff and external persons. Both categories concern destinations worldwide of which 6% are domestic trips, 70% are continental flights, and 24% of the flights are intercontinental flights.

The purpose of this Request for Tenders is to conclude a framework contract with a travel management company capable of providing the services and handling the number of airfare tickets for both IIHF staff and external persons.

Digital Product Manager – ECB

This important and exciting role will manage the development and implementation of various digital product initiatives across the ECB Digital Portfolio. Working across the entire product suite, you will be focused on helping implement the ECB Inspiring generations strategy across the portfolio with a key focus on increasing our digital cricket audience, and overall levels of fan engagement.

This role will cover our commercial facing propositions, including the Hundred, as well as

Participation properties.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You have a strong knowledge in product management best practice, from roadmap iteration to feature to delivery.
  • You have the ability to work in a multi-skilled team environment
  • You have a strong passion for agile methodologies and are excited by process improvement
  • You are comfortable managing and building out product roadmaps, and delivering multiple projects against various timelines at the same time.
  • You’re a clear and articulate communicator who can manage numerous stakeholders, most notably Marketing, IT, Commercial, and Participation teams.

YOU’LL BE DOING

  • Delivering the implementation of existing product enhancements and iterations across the commercial suite. You will also build a view of potential future product extensions across the portfolio and will be audience led when developing the product roadmap.
  • Responsible for evolution and continuous improvement of the digital product used to support ECB’s customer engagement platform, and our identity solution across our core commercial and Hundred properties, as well as our key recreational platform.
  • Working alongside Head of Digital Product and product manager peer group to manage budgets, resource, agencies, and product prioritisation, to ensure ECB receives continuous value for money across its products.
  • Working with the wider product and digital team to help set and manage key KPIs and metrics across the suite – ensuring the team drives decision making based on data and analytics.
  • Provide industry best practice advice to key stakeholder groups on digital design, website, mobile and app development advances.
  • Liaise with key stakeholders across the business to understand and translate customer needs into the right product development initiatives.
  • Working to implement some of the key fan strategies that have achieved success in the commercial space into the Participation and Growth product suite.
  • Working closely with the Digital Content & Product team to ensure alignment across campaigns and projects
  • Working closely with IT and data team to ensure the product roadmap is aligned to other key data initiatives – and supporting the IT team to deliver those priorities.

YOU’LL HAVE

  • At least five years working in a digital product management environment, managing
  • considerable budgets ideally in a B2C environment.
  • Demonstrable management of delivering complex website design and build projects.
  • Considerable experience of managing multiple external agency resources of varied sizes,
  • across overlapping website and app development projects against competing timescales and priorities.
  • Adept at making decisions based on data – be proficient and champion measuring the
  • success of all initiatives/products that are delivered.
  • A sound knowledge of, and passion, for product management best practice, including the ability to work in an agile manner within a wider delivery timeline, and promoting others to do the same.

YOU’LL RECEIVE

  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced family friendly leave
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your
  • Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
  • Free online fitness classes
  • 30% Castore discount
  • Cycle 2 Work Scheme
  • Season ticket loan
  • Preferential access to tickets to England and The Hundred games

Senior Manager, Partnerships – Liverpool FC

Do you want to play a pivotal role in the Partnership Delivery Team at Liverpool FC, supporting the team in delivering best in class service levels, commercial relationships and activations, whilst driving our reputation and engagement with fans globally?

We are looking for an experienced Senior Manager to join the Partnership Delivery Team and you will be responsible for ensuring the successful relationship development and renewal of the key partnerships within your portfolio. You will be supported by a team, and you will lead in objective setting, strategic direction, creative development, and delivery of campaign effectiveness. You will be accountable for ensuring key deliverables are achieved to a high standard and that your team prioritises and communicates transparently and effectively.

What will you be doing?

  • Overall responsibility for a varied partnerships portfolio, including one Principle partner and multiple secondary partners
  • Deliver 360˚ account management: planning, delivery, measurement, reporting and feedback
  • Working with your peers to develop strategic plans to further improve the servicing across all partners and their contractual rights
  • Ensuring transparency across the Partnership Team of awareness of other partners’ objectives and needs to ensure a harmonious activation calendar and good relationships across the partnership community
  • Establish and maintain relationships with allocated Partners and to have strategic overview of all partnership deals with contact strategy devised through all stakeholders including regular and scheduled meetings via phone, video and face-to-face ensuring that contact and meeting notes are developed and distributed
  • Maintain regular interaction with Partner contacts and building excellent working relationships with Partners
  • Implement creative marketing activation plans driving Return on Investment for Partner investment
  • Be accountable for the delivery of reporting for your suite of Partners, ensuring statistics are used to brief the Partner on LFC’s global scale and show results and delivery of Partner KPIs and ensuring the Cost of Sale accounts and appropriate paperwork are maintained by team for allocated Partnerships
  • Ensure good transparency across all partner activations ensuring that the Partnership Management Team meet regularly and exchange constructively with Partnership Experience Team
  • To oversee the activation of new partnership deals working with the VP of Partnership Delivery, Commercial team, and relevant wider stakeholder team to onboard new partnerships effectively with the correct due diligence
  • Establishing and evolving the team’s ways of working and ensuring the team achieve against key deliverables and objectives
  • The day-to-day line management of direct reports, providing direction to the team to make sure that the team provide a best-in-class service at all times
  • Manage your team ensuring relevant priority setting, resource allocation, travel and reporting against objectives and financial management of Cost of Sale on each partner relationship ensuring the correct training and development of these individuals
  • Ensure reporting and cascade of information on partner relationships and activities to and from the Head of Partnerships through regular meetings and status updates
  • Maintain up to date knowledge of Partner industries and their competitive market alongside the Insights Team and communicate effectively across peer group, management, and Insights
  • Support VP of Partnership Delivery in benchmarking Liverpool FC’s Partnership Management against key sports and entertainment entities
  • Build strong relationships and influence with other Club departments
  • Where required sit on Working Groups and Steering Committees for wider Club initiatives
  • Regularly attend matches, travel to International Events, industry events and attend Partner meetings at a suitable cadence agreed on case-by-case basis with the Head of Partnerships

Who are we looking for?

We are looking for someone who has experience of working in the sports marketing or digital marketing industry with solid account management experience which should include multiple accounts. A good knowledge of industry trends combined with a methodical approach and strong focus on accuracy and quality is also required.

Why should you apply?

This is a full-time permanent role working 35 hours per week, plus additional hours when required on a 5 from 7-day basis. Your main base will be our Head Office in Liverpool City Centre which is close to local bars, shops and restaurants and has great views over the river Mersey. You will also be required to attend matches from time to time and international travel will be required as well.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

We aspire to be the most inclusive club in world football – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Senior Specialist, Formula E Partnerships – McLaren Racing

McLaren join the grid for Season 9 of the FIA ABB Formula E World Championship and the start of the Generation 3 era of all-electric street racing, as NEOM McLaren Formula E.

This bolsters the team’s endeavour in electric motorsport that already sees participation of NEOM McLaren Extreme E in the current FIA Extreme E Championship.Collectively known as NEOM McLaren Electric Racing, we are a fast-developing organisation that holds sustainable change at the forefront of what we do.

We are looking for a passionate and proactive Senior Specialist, Partnership Management to join our team as we grow and develop our capability.

Working across the Formula E partnership portfolio, the purpose of this role is to take responsibility for the day-to-day operational fulfilment of key Partners, such that the contractual rights are fully leveraged and maximised, while the long-term individual and company relationships are created and maintained.

We are looking for someone with a passion for our sport (and what it stands for), but also someone that can demonstrate sustained success over many years of working with brands and on sponsorship and marketing campaigns within sport/entertainment. You should be prepared to bring and show your passion, enthusiasm and prior experience for this role as part of the recruitment process.

Role Dimensions

Reports to Head of Electric Racing PartnershipsFocus primarily on managing the day-to-day delivery of contractual rights, benefits and campaigns against agreed strategy and KPIs for key Formula E partners.

Support the Head of Electric Racing Partnerships and wider Partnership Marketing team as/when requiredThis role requires extensive and repeated travel both within the UK and internationally and consequently flexibility in working hours should be expected.

Principal Accountabilities

  • Partnership Management 
  • Develop a deep understanding of our Formula E partner’s business strategies, products, services, target growth markets, competitors and KPI’s / metrics that resonate when evaluating success
  • Support the Head of Electric Racing Partnerships in creating an integrated partnership marketing strategy for each Formula E partner
  • Manage the delivery of the partner’s 360 activation plans with McLaren to ensure that the partner’s rights are maximised to achieve their objectives and KPIs
  • Create detailed partner wrap reports and case studies that identify key learnings from activation 
  • Be pro-active to build new opportunities and initiatives that could strengthen the value of the partnership
  • Commercially focussed mindset with focus on retention and upselling partnerships 
  • Set best practices for project and fiscal management along with strong client and internal communication 
  • Develop and maintain strong relationships with key stakeholders within the partners organisations 
  • Work collaboratively in cross departmental project groups 
  • Build internal reputation and knowledge of the wider business 
  • Always operate with our core values in mind – Pride; Bravery; Ingenuity; Openness; Humility

Desired Skills and Experience

Knowledge, Skills And Experience

  • Significant and demonstrable experience in managing and delivering partnership marketing activities, sponsorship, brand/product marketing, sales, and communications campaigns in the commercial technology and IT sectors 
  • Demonstrate an ability to understand our partners’ own business drivers and strategies
  • Proven planning and organisation skills capable of dealing with several concurrent workstreams resolving problems before they happen
  • Ability to work under pressure, prioritise workload and respond to partner briefs on time and within budget essential 
  • Ability to analyse problems and develop solutions with a practical, can-do mindset 
  • Knowledge of, and passion for the sports marketing, entertainment, and sponsorship landscape 
  • Excellent communication and presentation skills both verbal and written paying close attention to detail given frequent interaction with several stakeholders 
  • Fluent in English.  Other languages would be an advantage 

Personal AttributesPersonable – As one of the primary and key faces of McLaren to our partners, clients and the marketplace, must be an effective and confident communicator

Accountable – A proven winner, someone who is driven and comes with an outstanding work ethic and expects the best from themselves and their people

Collaborative – Engages the partnership ecosystem, networks and alliances to support long term success of the account

Organised – Ability to run, track and deliver multiple workstreams and activity at the same time

Motivated – Approaches work and delivery with good energy and proactive mindset

Commercial – Proactively explores and creates new commercial opportunities for the partner and McLaren business to deliver positive ROI

Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group. 

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI. 

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities. 

· Drive improvements in the customer journey and operational effectiveness using Customer Data 

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders. 

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business. 

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you 

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition 

·Substantial knowledge in CRM segmentation, campaign management and Personalisation 

·In-depth knowledge of Data and CRM technology, processes, and analytical tools. 

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return 

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 

¨ 25 days annual leave 

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities 

Planning & Development 

  • Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
  • Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
  • Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
  • Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
  • Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
  • Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
  • Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
  • Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
  • Responsibility for change management of new projects, including:
  • Greater integration of the LTA’s ticketing system with other business systems/processes.
  • Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

  • Develop consistent policies and procedures for all stakeholders.
  • Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
  • Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
  • Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
  • Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

  • Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
  • Producing weekly project status updates to the partnerships team.
  • Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
  • Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
  • Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
  • Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

  • Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
  • Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
  • Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
  • Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
  • Manage the recruitment of further on-site accreditation support where necessary

Person Specification 

Previous Experience of:

  • Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
  • Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
  • Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
  • Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
  • Experience of preparing progress reports and presenting these to Leadership
  • Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
  • Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications: 

  • Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
  • A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
  • Knowledge of UK sporting/event landscape
  • Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Communications Manager – Manchester City

A key role in the communications team, the Communications Manager will be responsible for communicating City Football Group’s commercial, partner-focused and some corporate activities. Areas of particular focus will include the Group’s partners and fans, requiring a sound knowledge and understanding of the Group’s range of assets, products and infrastructure.

The successful candidate will support the development and delivery of marketing communications plans and activities which uphold and sustain the reputation and public perception of City Football Group, our clubs and businesses.

Role specific accountabilities: To support the Head of Marketing Communications in developing and executing a global marketing communications strategy encompassing all appropriate functions of the organisation for external audiences

To draft communications collateral and materials, press releases, biographies, speeches, award submissions and briefing notes.

To act as a brand ambassador to ensure our identity and values are properly represented as we communicate with our fans and a broad range of other audiences.

To conduct media monitoring and media evaluation of all commercial communications in trade and marketing media, responding to and directing related media enquiries, working with communications agencies to manage media outreach where required.

To support the Manchester City press office and develop and maintain effective relationships with relevant key reporters from sports business, trade and marketing media.

To deliver international communications support for all international activity including Club tours, international football schools, international retail outlets and global partnerships.

To deliver or support communication launches according to agreed plans, of new Club partnerships and develop communications plans for existing partners, including scheduling, logistics, time line and production.

To provide support and advice where appropriate to relevant departments at Manchester City FC with regards to the most suitable delivery mechanisms or solutions for the design and implementation of corporate communication activities.

Role specific knowledge, skills and experience: Essential:

  • Experience of communications roles in a corporate/commercial environment, sound understanding of football as a global sport and related revenue streams
  • Outstanding written and presentational skills, strong grasp of media relations and experience to support that. Able to lead projects
  • The ideal candidate will be flexible and patient but with strong negotiation skills and powers of persuasion. Must be a team player who can work well across different teams. Willing either to take the initiative or form a critical part of a larger team
  • Experience of communications which can translate into the requirements of this role
  • Degree level or equivalent

Desirable:

  • Experience of sponsorship communications. Ideal candidate will have some experience of consumer/fan facing communications