SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its third season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.

The high-tech, high-speed action features the sailing’s best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport’s top prize money, with US$4.3 million at stake over the season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.

SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.

The Role:

The SailGP Commercial team is looking for a Ticketing Manager who will help plan, manage, and execute all commercial ticketing operations at SailGP events. The Ticketing Manager will be working with internal departments, outside vendors, partners, and local teams to coordinate, plan, build and deliver all SailGP events.

Responsibilities:

• Reports to the Head of Ticketing and works closely with a wide range of other internal operations team members to deliver a holistic SailGP spectator ticketing program.
• Manage content on event pages on SailGP’s website.
• Working across the event build process on our suppliers ticketing platform including seat configurations & inventory management.
• Support the management of access control planning and delivery across all venues.
• Oversee the delivery of all operational components of the ticketing project plan, including working closely with venues and our ticketing provider to develop a detailed venue specific ticketing operations manual for all events.
• Successfully delivering the ticketing operations across all events.
• Acting as the ticketing point of contact during events.
• Working with the Head of Ticketing and Finance department in the reconciliation of all ticket revenues.
• Copy write for event pages and ticketing communications.
• Assist in sourcing concessions and activations for race stadiums.
• Train all onsite staff as it relates to ticketing operations.
• Setup of box office equipment onsite including, but not limited to Scanners, PDQs, Tablets, etc.
• Onsite administrative tasks including, but not limited to ordering wristbands, tokens, etc.
• Manage leasing with external agencies i.e. Official Spectator Boat Suppliers, etc.

Background

• Significant technical ticketing experience, including working for a large-scale events for sports and/or entertainment industries with a focus on operational planning and delivery.
• Significant experience of ticket planning and sales processes across multiple venues and internationally.
• Experience of inventory management across multiple events.
• Experience with temporary events in non-permanent venues.
• Demonstrable strong analytical and problem-solving skills.
• Experience of working across internal and external departments and stakeholders
• Experience with the latest ticketing technologies.
• Excellent communication, interpersonal and negotiation skills, the ability to influence others and manage relationships.
• Ability to build strong relationships with local vendors, suppliers, contractors.
• Strong working knowledge of MS office, Adobe, Keynote, Google Drive
• Strong working knowledge or iPads, PDQs, and basic networking knowledge
• Bachelor’s Degree or equivalent qualifications required.

Attributes

• Strong strategic thinking capabilities with demonstrated problem-solving skills.
• Ability to operate both independently and in a collaborative, team environment.
• Entrepreneurial and passionate with a desire to exceed expectations.
• Superior organisation, prioritisation and project management skills.
• Extremely strong attention to detail with the ability to multi-task and meet deadlines with limited supervision.
• Ability to work effectively and thrive in a fast-paced, start-up environment.
• Self-starter, action-oriented, resourceful; can take a project or program from start to completion.
• Champion an inclusive environment where diversity is valued.
• Advocate and promote SailGP Values and contribute to a positive culture.
• Operate with a financially responsible mindset and strive for the commercial sustainability of SailGP.
• Consider how each team action contributes to Better Sport, Better Planet
• Culturally sensitive and able to effectively work globally.
• Willingness to travel domestically and internationally.
• Must be able to work events from start to finish throughout the year including nights, weekends, holidays.

Location: London, United Kingdom

SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its third season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.

The high-tech, high-speed action features the sailing’s best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport’s top prize money, with US$4.3 million at stake over the season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.

SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.

Role summary

We’re seeking a talented and motivated full time Fan Loyalty Manager. As a manager for Loyalty and Digital Engagement across the soon-to-be launched SailGP ‘Fan Zone’ you will work with members of the wider digital team, the Marketing and Product team, Technology, Operations, and local market teams, to deliver and grow the digital loyalty program globally. The role will play a critical part in supporting new technology and digital growth initiatives launched as part of the on-going growth of SailGP.

Key Responsibilities:

Customer engagement:

• Deliver and communicate customer engagement and loyalty best practice in the industry, optimising against KPIs and supporting the learning with quantitative and qualitative reporting
• Co-ordinate, plan and deliver execution of the SailGP Fan Loyalty program globally
• Campaign briefing and execution – Working alongside the wider team, brief internal teams and agencies to deliver content on a monthly basis to drive engagement
• Feed into strategic conversations and prioritisation activities within the digital customer experience and loyalty space
• Support the development and refinement of product and service propositions for existing and new digital initiatives within the loyalty program
• Work with Technology, Operations and other teams to execute project workstreams as part of the wider digital business programme
• Brand communication: Integrate the SailGP brand and our values into the loyalty program always taking a fan first approach to communication
• Build meaningful and productive relationships with all involved in the delivery of digital programmes and customer engagement creating clear communication plan to keep departments up to speed with any developments or additional needs

Customer relationship management:

• Responding to any fan enquires or account management needs for the loyalty programme
• Community management where applicable

Background and Qualifications:

• Experience of marketing digital programmes and products or loyalty programmes that span audiences globally
• Experienced with or able to demonstrate detailed knowledge of loyalty or CRM programmes and the essential elements of their contribution to customer engagement
• Experienced in planning, co-ordination and execution of campaigns and always-on initiatives, with excellent use of data for reporting and insight
• Able to show success in meeting engagement targets across multiple customer segments or geographies

Attributes:

• Can demonstrate the ability to form productive relationships with colleagues, senior management and external partners. Across cultures and despite long-distance communication
• Practiced at representing their business with partners/agencies
• Creative thinker with ability to demonstrate flexibility and adaptability
• Able to navigate through ambiguity in a large, complex organisation
• Passion for sport/sporting properties

Location: 

London / UK with travel to Hammersmith office atleast once a month

We are looking for an organised and customer experience led individual to take ownership of the 16 Host Port Partner stopovers of the Clipper Race. 

• Adventure and extended international travel with the Clipper Race stopovers
• South coast HQ office [PO12 1FX]
• Aimed at someone who leads a flexible lifestyle and is used to working outside the normal 9-5
• Full time permanent role with a salary of £32,000 – £38,000

INTRODUCTION 

Established in 1995, Clipper Ventures has grown significantly over the past 27 years, with a complementary range of sailing brands within its portfolio that supports pathways for recreational adventurers with no previous sailing experience through to professional seafarers. 

Today, Clipper Ventures encompasses our flagship brand the Clipper Round the World Yacht Race and our growing pillars; Clipper Events, SKIRR Adventures, Hamble School of Yachting and Clipper China. 

CLIPPER RACE

This is a race without equal; one of the biggest challenges of the natural world and an endurance test like no other. The Clipper Race is a powerful blend of fiercely intense competition and stirring human endeavour. We aren’t afraid to compete and push boundaries – the world’s longest yacht race enables individuals to pit their wits, skills and courage against the world’s toughest oceans, with no previous sailing experience required.

This momentous biennial event is born from crew with a thirst for a life changing adventure, believing that anything is possible as they navigate the Doldrums en route to South America, endure epic Southern Ocean storms, experience South African sunsets, face the mountainous seas of the North Pacific – and create lifelong memories before returning as heroes.

The race is everything; it’s exciting, uncomfortable, exhilarating and at times frustrating. Since 1996 the Clipper Race has developed over 5,000 people into competent ocean racers and built a reputation for showcasing brands and building international trade links between partners and host destinations.

THE ROLE

The Clipper Race is looking for an experienced event manager to join a growing and dynamic team to manage Clipper Race Host Port partners. 

This role will be responsible for the planning and implementation of the Clipper 2023-24 Race (and beyond) Host Port stopovers. Working alongside the account managers we are looking for someone that has the skills to deliver a wide scope of events internationally to meet the business and tourism objectives of our partners, as well as the needs of the Clipper Race and our Race Crew.

The role will require international travel for 2-3 weeks at a time during the race year in line with Clipper Race stopovers. The rest of the time the role will be UK based at Clipper Race’ HQ office [PO12 1FX].

Key responsibilities: 

• Relationship management with each of the Host Port Partners, supporting the Account Manager.
• Organisation and delivery of the contractual Host Port Requirements, this is a list of facilities and services required in each destination.
• Management of the stopover schedule alongside the Race Office and other departments.
• Liaise with key departments in the planning and execution of the stopover including Communications, Race Office, Brand/Marketing and Accounts.
• Organisation and delivery of a programme of events for the stopover. This would include events such as Clipper Connect Business Series, Prize Giving and briefings.
• Support/assist the management of the stopover Race Crew App.
• Ensure that risk assessments are completed, and event health and safety protocols are followed.
• Ensure that events and the stopover are organised and delivered in line with Clipper Race sustainability guidance.
• Be responsible for capturing event data during stopovers to feed into economic impact reporting.
• Liaise with the Host Port Partner to create a wide race of Race Crew and visitor experiences.
• Work with the Marketing and Communications teams to ensure that the stopover and its events are marketed properly to our stakeholders and audience.
• Work with the Host Port Partner and the Operations and Logistics team to coordinate the site branding.
• Support the wider Clipper Ventures events teams with projects such as SKIRR Adventures and Clipper Events. 

ABOUT YOU

• You communicate clearly. You speak in an engaging way and are comfortable speaking in public
• You thrive in a fast-paced environment – comfortable with an element of unpredictability, navigating and managing change, making smart decisions on the run and guiding the team and client to the best possible outcome.
• You are extremely organised, have a can-do, positive, dynamic attitude and hungry to achieve in an organisation where every day is different.
• You enjoy being outdoors and experiencing all the elements, as well as operating in varying environments and cultures.
• You’re natural at building rapport with just about anyone at any level in an organisation with a proven ability to build and maintain strong working relationships with clients and colleagues.
• You are detail orientated, you stay focused, and nothing gets missed.
• You are hardworking and due to the type of events ready to work outside of the usual 9 to 5 environment.
• You thrive on working on multiple projects at any one time and can work at pace.
• You enjoy solving problems and finding creative solutions to challenges.
• You are patient, level-headed and cool under pressure.
• You are a real team player.
• You lead a flexible lifestyle which allows you to travel and work away for some extended periods.
• You currently live, or are willing to relocate to, within a commutable distance to our Gosport, Hampshire HQ.

You will also need to have:

• At least 3 years’ relevant experience in a Major Event Management role ideally within sport/entertainment, or large-scale events.
• Understanding of incident/crisis management.
• Expertise in event planning, delivery and evaluation, communications and managing financial processes/budgets.
• Project management experience, with the ability to manage your own time as well as more junior members of your team, delegating and managing as required.
• A degree qualification or equivalent relevant experience.
• Competent in Microsoft 365, CRM systems and digital platforms.
• Valid unrestricted passport.
• An understanding and commitment to equal opportunities in employment and sport.
• An understanding of individual responsibility in complying with the Health and Safety policies and arrangements.
• No sailing experience necessary, however a general understanding of boats and marinas may be useful.
• Right to work in the UK

YOUR PACKAGE:

• £32,000 – £38,000 dependent on experience
• 25 days annual leave plus statutory bank holidays and one volunteer day 
• Clipper Race Level 1 sail training course 
• Private Health Insurance [subject to conditions]
• Discounted gym membership
• Cycle to work scheme
• Company pension scheme
• Travel subsistence
• Company phone and laptop

PROCESS:

Please submit your CV and a covering document [letter, presentation, video etc], please ensure that you demonstrate your capabilities across the below areas:

• Event management in a major event or sporting environment
• Relationship building with external clients
• One of; health and safety, crisis management or sustainable event practices

The RYA offers a range of benefits including: a total annual leave package of 28 days (plus public holidays), a generous personal pension scheme (RYA will contribute 10%), life insurance, access to discounts through Sodexo, employee health assistance programme, trained mental health first aiders.

The purpose of the role is to provide World Class administrative support to organise and implement the RYA’s Olympic Programme – the British Sailing Team (BST) and British Sailing Squad (BSS). The RYA must continue to provide the best coaching and support system to the BST & BSS in order to stay ahead of other countries worldwide and remain as the World’s No.1 sailing nation.

Reporting to the Olympic Operations Manager, the Officer is responsible for supporting BST & BSS programmes. This including UK-based training and international regattas, administering the programmes back-of-house operations, and supporting preparations in the Olympic Games sailing venue. 

The role is a combination of office-based at the RYA offices in Hamble (typically 2 days per week) and home working. However, there is a regular need to attend meetings at the Weymouth & Portland training base or elsewhere outside the office.  Consideration will be given to applicants living in Dorset to have their principal place of work at the training base rather than in Hamble.

The role involves working with a wide range of personnel connected to the BST programme, including athletes, coaches, sport science & technical team members and external stakeholders. It will also involve overseas travel in support of Paris 2024 and LA 2028 Olympic preparations.

The successful candidate should be skilled at multi-tasking and have strong administration skills with outstanding levels of attention to detail which are not sacrificed during periods of high work volume. The successful candidate should be comfortable working independently as well as part of a team within a busy, dynamic and fast-moving environment. The successful candidate should also have experience of event planning and organising international travel and logistics including flights, travel and accommodation. Knowledge of international shipping and freight would be advantageous.