Ticketing Manager – SailGP
SailGP

SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its third season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.

The high-tech, high-speed action features the sailing’s best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport’s top prize money, with US$4.3 million at stake over the season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.

SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.

The Role:

The SailGP Commercial team is looking for a Ticketing Manager who will help plan, manage, and execute all commercial ticketing operations at SailGP events. The Ticketing Manager will be working with internal departments, outside vendors, partners, and local teams to coordinate, plan, build and deliver all SailGP events.

Responsibilities:

• Reports to the Head of Ticketing and works closely with a wide range of other internal operations team members to deliver a holistic SailGP spectator ticketing program.
• Manage content on event pages on SailGP’s website.
• Working across the event build process on our suppliers ticketing platform including seat configurations & inventory management.
• Support the management of access control planning and delivery across all venues.
• Oversee the delivery of all operational components of the ticketing project plan, including working closely with venues and our ticketing provider to develop a detailed venue specific ticketing operations manual for all events.
• Successfully delivering the ticketing operations across all events.
• Acting as the ticketing point of contact during events.
• Working with the Head of Ticketing and Finance department in the reconciliation of all ticket revenues.
• Copy write for event pages and ticketing communications.
• Assist in sourcing concessions and activations for race stadiums.
• Train all onsite staff as it relates to ticketing operations.
• Setup of box office equipment onsite including, but not limited to Scanners, PDQs, Tablets, etc.
• Onsite administrative tasks including, but not limited to ordering wristbands, tokens, etc.
• Manage leasing with external agencies i.e. Official Spectator Boat Suppliers, etc.

Background

• Significant technical ticketing experience, including working for a large-scale events for sports and/or entertainment industries with a focus on operational planning and delivery.
• Significant experience of ticket planning and sales processes across multiple venues and internationally.
• Experience of inventory management across multiple events.
• Experience with temporary events in non-permanent venues.
• Demonstrable strong analytical and problem-solving skills.
• Experience of working across internal and external departments and stakeholders
• Experience with the latest ticketing technologies.
• Excellent communication, interpersonal and negotiation skills, the ability to influence others and manage relationships.
• Ability to build strong relationships with local vendors, suppliers, contractors.
• Strong working knowledge of MS office, Adobe, Keynote, Google Drive
• Strong working knowledge or iPads, PDQs, and basic networking knowledge
• Bachelor’s Degree or equivalent qualifications required.

Attributes

• Strong strategic thinking capabilities with demonstrated problem-solving skills.
• Ability to operate both independently and in a collaborative, team environment.
• Entrepreneurial and passionate with a desire to exceed expectations.
• Superior organisation, prioritisation and project management skills.
• Extremely strong attention to detail with the ability to multi-task and meet deadlines with limited supervision.
• Ability to work effectively and thrive in a fast-paced, start-up environment.
• Self-starter, action-oriented, resourceful; can take a project or program from start to completion.
• Champion an inclusive environment where diversity is valued.
• Advocate and promote SailGP Values and contribute to a positive culture.
• Operate with a financially responsible mindset and strive for the commercial sustainability of SailGP.
• Consider how each team action contributes to Better Sport, Better Planet
• Culturally sensitive and able to effectively work globally.
• Willingness to travel domestically and internationally.
• Must be able to work events from start to finish throughout the year including nights, weekends, holidays.

Location: London, United Kingdom

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