Internal Communications Manager – FA

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

To deliver The FA’s internal Communications strategy, playing a crucial role in connecting all parts of the organisation and ensuring colleagues feel informed and engaged.

This role sits within both the Communication and HR Divisions.

Key Accountabilities

  • To lead, write and deliver The FA’s Internal Communications strategy, with the flexibility for a variety of scenarios during this period of uncertainty and beyond.
  • Deliver integrated internal communications campaigns across all areas of the business e.g. EDI and Mental Health & Wellbeing.
  • To support the delivery of all companywide messaging, working closely with the HR Team, Mark Bullingham and other SMT members to ensure messages are delivered in the right way, at the right time.
  • Provide recommendations on content, messaging and tone of voice for CEO, COO and HRD for internal audiences.
  • Provide copywriting support where required e.g. updates, speeches, addresses and Q&A documents.
  • Provide a holistic view of communications activity to ensure synergy between messaging for external stakeholders and internal staff.
  • Contribute to The FA’s wider engagement strategy and support the delivery of associated events, e.g. Town Halls and all colleague conferences.
  • To produce the weekly internal newsletter, ensuring it remains both informative, engaging and tonally reflective of the current scenario.
  • Maintain all staff communication platforms i.e. Team Talk and Yammer with the latest news and information.
  • Providing signposting and support for employees where required.
  • Provide continued support for the wider Communications team, including external communications and PR expertise where required.
  • Execute additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for

Essential

Experience

  • Experience of working in an internal communication role.

Technical Skills

  • Highly effective communication skills.
  • Excellent writing skills.
  • Understanding of CRM use and best practice.
  • Advanced Microsoft Office.
  • Ability to collaborate and work across different stakeholders, both internal and external.
  • Adaptable and agile in responding to different business priorities.
  • Commercial/business acumen.

Desirable 

Experience

  • Experience of working in a sport environment.
  • Experience of working in a Not For Profit organisation.

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Senior Risk and Performance Manager – Premier League


The Premier League’s Strategy team is looking to appoint a Senior Risk and Performance Manager to proactively manage the business’ principal risks and track the performance of the business’ strategy.

The Senior Risk and Performance Manager will play a central role in shaping how the business engages with risks and strategic opportunities, working closely with senior decision-makers. This is a new role that will sit at the interface of the strategy and the day-to-day running of the organisation, using a deep understanding of the business’ risks to inform decision-making and help the Premier League meet its objectives.

The successful candidate will enjoy working in a fast-paced, collaborative environment and have excellent stakeholder management skills, a strong analytical skillset, and a proven track record in a relevant corporate function (e.g. strategy, finance, commercial).

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home, where possible, on some days each week. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The Strategy team is also currently recruiting for Strategy Analyst, Strategy Manager and Senior Strategy Manager roles to support the ongoing development and execution of the strategy.

Key Responsibilities

As a high-profile organisation with a global reach, the Premier League is exposed to a wide range of social, economic, political and regulatory forces, in addition to industry-specific challenges. It is vital that we understand the current, emerging and potential future risks facing the business and the challenges and opportunities they create.The Premier League takes a holistic, business-wide approach to risk management, considering risks in the context of our objectives. We have recently created a new strategy and so it is now critical that the business’ approach to risk is refreshed and embedded into day-to-day operations and the execution of the strategy.The Senior Risk and Performance Manager should constructively challenge the business to consider the risks we are engaging with and the level of uncertainty we are comfortable with in pursuit of our objectives. In tandem with understanding the risk profile of the business’ strategy, the role will help establish measures to track performance against our strategic objectives. The combined output of these activities will contribute to the prioritisation of projects, investment decisions and business planning.The Senior Risk and Performance Manager will be a key part of a small, but growing Strategy team, which has responsibility for creating and delivering the Premier League’s long-term strategy, working in close partnership with the rest of the business.

Responsibilities

The key responsibilities of the Senior Risk and Performance Manager are to:

  • Provide operational ownership of the Premier League’s risk management process, supporting senior colleagues to identify, assess and actively manage key risks
  • Prepare regular updates to the Executive Leadership Team and Board on the management of the business’ principal risks, and deliver annual workshops to review the business’ approach to managing risk, its risk appetite and its risk tolerance
  • Work with colleagues to conduct regular analysis of emerging and possible future risks and opportunities (e.g. using PESTLE, stakeholder analysis, horizon scanning)
  • Track the progress of the strategy against performance metrics

The Senior Risk and Performance Manager will work closely with colleagues in the Strategy team and wider business, and will be supported by specialist external agencies, where relevant.

Requirements

Skills Knowledge and Expertise

  • Strong academic background with significant experience in a relevant role (e.g. corporate strategy, finance, commercial, project management)
  • Strategic thinker with a track record of implementing and managing structured processes
  • Proactive self-starter who enjoys working in a fast-paced and collaborative environment and has excellent planning and organisational skills
  • Excellent communication and stakeholder management skills
  • Proven problem-solving and critical thinking ability, being as comfortable evaluating the bigger picture as working with detailed information
  • Strong analytical skillset, with experience of assessing and interpreting a wide range of information to support decision-making
  • High proficiency in Excel and PowerPoint

Nice-to-haves

  • Experience of managing risks and/or tracking the performance of a corporate strategy
  • Understanding of the key issues and trends impacting the Premier League
  • Relevant qualifications (e.g. Institute of Risk Management, ACA/CMA/ACCA)
  • Experience in a related industry (e.g. sports, media and entertainment)

Benefits

Our competitive range of benefits includes:

  • Private medical insurance
  • Permanent health insurance
  • Life insurance
  • Subsidised gym membership
  • Health screenings
  • Mental health support
  • Cycle to work scheme
  • Season ticket loan
  • Pension scheme
  • Discounts with commercial partners
  • Access to match day tickets

The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. All appointments will be made based on merit.Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

Senior Brand Manager (Grassroots) – FA

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

This role is at the heart of The FA’s purpose. It is our responsibility and privilege to ensure grassroots football in England thrives. Following the recent success of our England teams, we have the opportunity to push this even harder and ensure that football is a game that can be played by all.

England Football represents and unites the game at every level, from grassroots to our elite national teams. First introduced in 2021, England Football aims to inspire the footballing nation by creating chances for every man, women and child, whatever their background or ability, to participate in the beautiful game. You will ultimately be responsible for:

  • Day-to-day marketing lead for England Football brand and grassroots football programmes, providing strategic support to the England/England Football Brand Lead and Head of Marketing.
  • Supporting the Grassroots Football Division with marketing support to increase participation across men’s, women’s and disability football, and improve the football experience through digital technology, improved facilities and positive football environment.
  • Lead a team of 3 to undertake deliver brand marketing plans including brand equity campaigns, social media, and grassroots programme/initiative requirements.

Key Accountabilities:

  • Lead the development of strategic marketing plans for England Football, connecting brand, content, and purpose marketing strategies together.
  • Executing priority grassroots marketing campaigns with excellence, working with cross functional project teams and sharing strategy, performance insights, action planning and monitoring progress against key initiatives such as RESPECT, the Matchday app, England Football Accreditation & Volunteering.
  • Oversee the development of England Football social content strategy working with Content Manager and agencies to deliver growth across key brand and content metrics.
  • Lead England Football brand marketing team to plan, manage and deliver key grassroots initiatives in women & girls (Weetabix Wildcats, Squad and in school) and disability grassroots football.
  • Work collaboratively with the Grassroots Football division ensuring the planning and execution of programmes and initiatives are reaching mutual goals for England Football.
  • Be the guardian for England Football brand across all channels, ensuring look, feel and TOV remains consistent to brand guidelines.
  • Manage agency relationships across creative, content and media for all England Football and Grassroots football marketing.
  • Work closely with internal marketing, partnerships and communications teams to ensure all mutual objectives are met.
  • Be responsible for the budget management for England Football brand, content and relevant Grassroots initiatives, managing agency relationship ensuring delivery within budget.
  • Executes additional tasks as required to meet FA Group changing priorities
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for?

Essential:

  • +5 years of brand management experience
  • Excellent proficiency in working with agencies to deliver at pace and scale
  • Track record in executing brand/marketing plans
  • Leading a team with the ability to work independently and prioritising the workload
  • Ability to form strong collaborative relationships
  • Strong written and verbal communicator with varying levels of stakeholders
  • Navigating complex challenges – problem solving, standing alone and dealing with ambiguity.

Desirable:

  • Previous experience within grassroots sport either playing, coaching or volunteering.
  • Having worked in sports industry in a marketing capacity.

What we can offer you

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Provision of temporary sound systems for UEFA Euro 2024

From 14 June to 14 July 2024 the final tournament of the UEFA European Football Championship in 2024 (“UEFA EURO 2024TM”) will be held in Germany. In ten (10) German host cities fifty-one (51) matches will be played.

UEFA, together with any of its subsidiaries (in particular, including EURO 2024 GmbH), wishes to select one or several company(ies) for the provision of Temporary Sound Systems and Sound System Upgrades for UEFA EURO 2024TM (“the Services), including but not limited to the following key elements:

  • Temporary Front of House positions;
  • Operation of all equipment and systems linked to this position during the matches;
  • Partial upgrade of the existing sound system in the venues; and/or
  • Full upgrade of the existing sound system in the venues.For such purposes, UEFA intends to organise a tendering process (“Tender”).2. The Selection ProcessThe process for the selection of company(ies) for the provision of the Services, as currently planned, is divided into two-phases:
    • Phase 1 – Request for Information (“RFI”): the initial, pre-Tender phase during which UEFA collects information regarding the candidate(s) based on which it evaluates eligibility of such candidate(s) to participate in Phase 2;
    • Phase 2 – The Tender: the Request for Proposals (“RFP”) which will set forth all applicable terms and conditions for the Tender and a detailed overview of the requested Serviced will be sent out to the selected candidate(s) following the RFI (and/or to any other entities invited by UEFA), during which UEFA will evaluate proposals and subsequently select and appoint a qualified company(ies) for the provision of the Services.To give each candidate(s) an overview of the timing and further proceedings, UEFA has put into place the following Tender process plan 

Brand Production Executive – Chelsea FC

Job Title – Brand Production Executive

Location – Stamford Bridge

Hours – Permanent – 35 hours, any 5 from 7

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

We’re looking for a Brand Production Executive to join our Creative team here at Chelsea FC! This role will look after the internal and external brand expression across Chelsea’s physical venues – Stamford Bridge, Cobham Training Ground and Kingsmeadow. These sites are the homes of our Men’s, Women’s and Academy teams and as such, we want to ensure an authentic and inspiring application of the Chelsea Brand.

The role also entails an element of Brand Management – specifically being a guardian and champion of the brand guidelines across the club’s broad and varying touchpoints.

– Work with the in-house creative studio and external production agency to plan, brief, manage and execute venue branding projects across Chelsea’s 3 key venues

– Run the seasonal stadium rebrand project, alongside Studio Ops and Creative art working team, to ensure a fresh and exciting fan experience before the start of the new season

– Manage summer and winter transfer window player branding changes in a timely manor

– Work with Chelsea Football Operations, manage competition changing room branding as well as any other physical branding requirements

– Ensure new trophy wins are appropriately celebrated across venue branding assets

– Accept and deliver on ad-hoc venue branding briefs from internal stakeholders (Hospitality, Marketing, Football Operations and Senior Management)

– Maintain existing brand assets and proactively identify new opportunities for improved brand expression across our sites

– Ensure all assets conform to brand guidelines and deliver on our aspired brand positioning

– Be the venue branding expert and assert yourself as key consultant for the business on print production, installation and substrates

– Ensure the club has a high performing production agency roster through day-to-day contact and post project wash-ups

– Alongside the creative art working team, oversee installations to ensure a perfect finish which complements the high-quality creative

– Manage venue branding and brand development budget, as well as proposing budget request for the following season with the Ops team, and creative lead

Must Haves/qualified by demonstrable experience to the level required:

– Proven administrative experience

– Strong attention to detail

– Creative

Nice to Haves:

– Project management experience

– Budget management experience

– Strong stakeholder and agency management experience

– Proactivity and a can-do attitude

– Knowledge of production processes, substrates and print finishes

– Understanding of brand expression across physical and digital venue touchpoints.

What We Offer:

https://chelseafc.pagetiger.com/benefits2122/1

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Senior Legal Counsel – Partnerships – FIFA

About the job

Senior Legal Counsel – Partnerships

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a Senior Legal Counsel – Partnerships that is part of FIFA and supports us on our mission.

These are your key tasks:


•Drafting, negotiating and advising on a broad range of commercial agreements connected with FIFA’s revenue generating and other commercial activities, including FIFA’s sports marketing, licensing, sports merchandising, retail and digital marketing activities, agency appointments and consumer promotions.
•Acting as a key point of contact for legal matters for FIFA’s Partnerships and Media team, advising on all aspects of the development and conduct of FIFA’s strategic sales processes, the contract management of existing partnerships, the appointment of sales agents, activations by commercial affiliates, licensees and retailers and FIFA’s strategic alliances.
•Providing commercial transactional support and guidance regarding the interpretation of a range of commercial agreements, including advising on relevant business risks.
•Providing detailed knowledge of FIFA’s rights and obligations in connection with its commercial programme, including the implementation and protection thereof; including the provision of legal and contractual input to FIFA senior commercial stakeholders and cross-divisional working groups on FIFA’s existing commercial commitments and future commercial possibilities.
•Providing legal and contractual support to FIFA’s strategic and corporate development activities, including advising on the development of commercial strategy and structuring.
•Supporting the exploitation of commercial opportunities on FIFA+ and FIFA’s other digital channels.
•Developing and maintaining FIFA’s template commercial agreements.
•Supporting FIFA’s subsidiaries regarding the exploitation of commercial opportunities within FIFA’s commercial framework.
•Guiding other team members, reviewing their work and developing more junior team members.

The specific competencies we require for this position are:


•Native level English (or equivalent), comfortable with drafting and negotiating complex, high value and nuanced English language agreements and giving advice.
•Fully qualified to practise law (registered on the roll / admitted to the bar of an appropriate jurisdiction) having completed all necessary academic and practical training with a minimum 6-10 years of legal practice PQE
•Minimum of 6 years expertise “on the job” in the sports marketing industry in an in-house legal department or a reputable law firm focusing on sports matters
•Excellent understanding of the sports marketing, sports merchandising, licensing, retail, digital marketing, sponsorship, licensing, e-commerce and business intelligence industry landscapes
•Excellent negotiation, drafting, problem solving and analytical skills
•Structured, reliable, well-organised with a strong eye for detail
•Ability to learn and obtain information quickly and sensibly in connection with new issues/assignments
•Strong commercial acumen with an ability to transfer legal knowledge into commercially and operationally oriented solutions
•Proactive, with a strong sense of personal responsibility
•Resilient with an ability to competently handle a large workload amid rapidly shifting priorities.
•Open-minded team player with an affinity for working with different cultures
•High degree of professionalism and confident demeanour
•Ability to be a good ambassador for FIFA in all manner of external facing situations, including during contractual negotiations, external workshops and during FIFA competition-related assignments
•Ability to create, develop and maintain strong and reliable relationships with FIFA senior management as well as external legal and commercial counterparts
•Willingness to operate outside of comfort zone
•Takes initiative to reflect on how to improve and develop working styles and methods
•Comfortable with international travel

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Senior Legal Counsel – Content & Media

We are dedicated to the beautiful game and its development in every corner of the world and in all of its aspects.

We are now looking for a Senior Legal Counsel – Content & Media that is part of FIFA and supports us on our mission.

These are your key tasks:
•Drafting, negotiating and advising on a broad range of content related projects, notably in connection with FIFA’s OTT proposition (FIFA+) and its digital/social platforms
•The successful candidate will be the key point of contact for legal matters related to, inter alia, content:
•licensing (both in and out);
•production (including pre-production/development, financing and co-productions);
•distribution (including carriage and syndication arrangements);
•acquisitions;
•clearances / releases; and
•related service agreements (including live/non-live broadcast production);
in each case for both long and short form content and still images produced in-house and externally
•Primarily focusing on non-live content related matters
•Overseeing and advising upon broadcast regulatory matters and drafting related agreements
•Advising on digital / social media related matters in so far as they relate to content
•Providing legal support for music related matters (both live and recorded music)
•Managing, developing and maintaining FIFA’s portfolio of non-live content related templates
•Guiding other team members, including review of their work
•Instructing and liaising with external counsel in connection with local law matters in various jurisdictions

The specific competencies we require for this position are:
•Native level English with prior experience of drafting and negotiating complex, high value and nuanced English language agreements and giving advice
•Fully qualified to practise law (registered on the roll / admitted to the bar of an appropriate jurisdiction) having completed all necessary academic and practical training with a minimum 6-10 years of legal practice PQE
•Minimum 6 years of relevant “on the job” experience working in a similar position at a reputable media law firm and/or notable streaming platform, broadcaster and/or production house
•Excellent understanding of the broadcast, content, media, and digital products landscapes. Prior experience working with major streaming platforms and/or content production houses is advantageous
•An understanding of / prior experience in the licensing and sale of live rights is advantageous
•Excellent negotiation, drafting, problem solving and analytical skills
•Structured, competent, reliable, well-organised and precise working style with a strong eye for detail
•Ability to work flexibly across a wide range of commercial legal practice areas
•Strong commercial acumen with an ability to transfer legal knowledge into commercially and operationally oriented solutions
•Proactive with a strong sense of personal responsibility
•Resilient with an ability to competently handle a large workload amid rapidly shifting priorities
•Open-minded team player with an affinity for working with different cultures
•High degree of professionalism and ability to create, develop and maintain strong and reliable relationships
•Service orientated personality with a keen perception of legal, commercial and policy related implications
•Self-reliant and capable of taking initiative
•Willingness to operate outside of comfort zone
•Comfortable with occasional international travel

Senior Manager, Fan Engagement – LA Galaxy

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Senior Manager of Fan Engagement for the LA Galaxy will oversee logistics and marketing for the club’s current supporter groups on events, away travel, communications and all internal and external operations while working to grow the supporter community, and impacting the club’s revenue and brand affinity within the marketplace. This role will also focus on generating additional revenue by identifying sales opportunities through effective game day communication, in-stadium touch points, and focusing on season ticket renewals.

Essential Functions:

  • Oversee and manage the Fan Engagement Department to grow club culture by promoting the involvement of supporter groups at LA Galaxy & Galaxy Academy department events.
  • Oversee and plan event logistics and operations as it relates to LA Galaxy supporters and the acquisition of new fans. Manage and streamline communication between supporters, the club, and the facility.
  • Effectively manage and market supporter community events on the campus of Dignity Health Sports Park and in the greater Los Angeles market. Serve as the operational liaison for the fan engagement team and the facility.
  • Develop marketing campaigns to help drive safe-standing sales, renewal and new fan acquisition.
  • Plan, develop, and execute the LA Galaxy away travel plan for the supporter groups while serving as the main point of contact for visiting supporter groups. Manage event logistics in key cities while driving customer retention.
  • Manage community outreach and player participation for supporter driven events in the community. Showcase supporters as an impactful piece of the club’s work in the LA community.
  • Work collectively with the LA Galaxy ticket sales and service team to foster current relationships; conceptualize and develop new sales opportunities through effective game day communication, in-stadium touch points, and season ticket renewals.
  • Manage the development and growth of the Victoria Block Council; This fan council will govern the supporter section in the North End of Dignity Health Sports Park while increasing cross-functional internal supporter communications.
  • Improve efficiencies among current procedures to maximize productivity
  • Participate in budget preparation and monitor expenses and profitability

Required Qualifications:

  • BA/BS Degree (4-year)
  • 4-6 years Related experience in sports and entertainment
  • 2-4 years Related experience leading a fan based program
  • Proven experience working in Game Entertainment and/or Operations, with specific experience directing games and managing a creative team is preferred
  • Experience with a professional sports team is preferred
  • Strong customer service background with the ability to multi-task, meet tight timelines, and work effectively in a high pressure and fast-paced environment
  • Proactive, highly organized, and resourceful with great attention to details
  • Proactive with the ability to work independently without the need for immediate supervision.
  • Exceptional problem-solving skills and ability to prioritize workload efficiently and quickly
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made
  • Ability to professionally handle highly sensitive and confidential information
  • Must be creative, idea-oriented, and thrive in a collaborative team-based environment
  • Must be technically proficient with MS Office (Word, PowerPoint, Outlook and Excel) with the ability to learn required business systems
  • Outstanding written and verbal communication skills, including the ability to professionally communicate and interact with all levels of management, staff, etc.
  • Strong interpersonal skills with the ability to build and cultivate relationships
  • Knowledge of soccer and MLS is preferred
  • Bilingual in Spanish, is a plus.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

E-Commerce Trading Executive – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

  • A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
  • A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
  • Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
  • A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
  • An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

This position sits within the retail operation which is based in Enfield and includes frequent visits to Lilywhite House.

The club runs a fully in-house retail and events operation, which includes buying of merchandise, running of stadium experiences including stadium tours, managing multiple physical shops, licensing of products and running of online platforms. The Ecommerce Trading Executive will be based at the Enfield office and will focus on ensuring the presentation of all content on all ecommerce websites is perfect and meets requirements relating to quality and site performance.

JOB PURPOSE

The Ecommerce Trading Executive is responsible for the upkeep of all products and promotions across the online shop.

They are also responsible for the content on the Experiences website, and responsible for the setup of the products on that site in line with requirements from the operation.

The Ecommerce Trading Executive will also share responsible for copy, all images, and all pages across the Online Shop. Products are sorted in order to ensure highest possible conversion, and to pick up any issues or bugs with the website.

They will also manage other elements like merchandising on the site, working with third parties to innovate the website, setup in the CMS, on site product search as well as on site promotions.

Key Responsibilities

  • Responsible for supporting the eCommerce team in maximising sales and profit margins across the Online shop.
  • Growth of conversion across the Online Shop
  • Ensuring the brand guidelines are upheld on all eCommerce platforms
  • Ensure all information is correct across all ecommerce platforms such as customer service info and store location info
  • Redirects – Managing redirects across the Online Shop.
  • Responsible for the updating of META data in addition to the creation of product descriptions on the Online Shop
  • Create personalised experiences using Dynamic Yield to improve the customer journey and maximise sales.
  • Ownership of social-proofing across the site to maximise conversion.
  • Create geo-targeted promotions to grow sales and conversion in key markets, reporting on promotion results to the wider team.
  • Ownership of creating fully responsive landing pages for promotions and featured ranges across the Online shop.
  • Product priority – making sure that products are arranged in the right order on the Online Shop to support the customer experience.
  • Report any website issues to the Ecommerce Trading Manager and/or to our systems supplier.
  • Responsible for viewing heatmaps on the Online Shop as well as viewing customer sessions and feedback learning and recommendations to the wider ecommerce team.
  • Backend setup and maintenance of settings such as pre-order product lists and customisation lists for replica shirts
  • Responsible for product badging and all other on-site visual merchandising such as on-site search
  • Work along side operations and optimisation to conduct split testing and personalisation on site
  • Reporting key metrics using Google Analytics as well as other internal based reporting systems.
  • Drive sales and conversion of our global Supporters Clubs.
  • Responsible for maintaining site speed for the Online shop
  • Responsible for all back-end setup including but not limited to on site promotions
  • Responsible for utilising the On-site Search tool to ensure key search terms are returning relevant results for customers and communicating to the Buying team any search trends.
  • Managing the Amazon branded Spurs Shop which includes product upload, maintenance as well as identifying opportunities to grow sales revenue through Amazon Marketplace.
  • Ownership of the day-to-day tasks managing products on any other Marketplaces the Club launch in the future.
  • Responsible for providing the Ecommerce team with reporting key metrics from all Marketplaces.
  • Supporting Customer Care with customer queries including live chat enquiries.

Personal Attributes

  • Thinks ahead, generates ideas, challenges the status quo
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to high standards, takes responsibility
  • Strong communication and interpersonal skills
  • High attention to detail
  • Highly organised, proactive and self-sufficient

Skills & Experience

  • Commercially aware
  • Excellent time manager
  • Excellent spelling and grammar
  • Knowledge of web content management systems
  • Good experience of using Microsoft Office software (word, excel)
  • Understanding of SEO
  • Understanding of HTML/CSS
  • Comfortable writing briefs to external clients for on-site developments.
  • Computer literate with the ability to learn computer systems
  • Experience working in a similar eCommerce or digital role
  • Passion for eCommerce / Digital
  • Ability to connect performances both on and off the pitch to retail performance.

Global Football Development Programme Coordinator – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions. 

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

  • A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
  • A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
  • Commercial partnerships with globally recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company
  • A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040
  • An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health, and social inclusion programmes

Job Purpose

Coordinate the planning, preparation, and delivery of a holistic coaching programme specific to college students, ensuring that all programme operations, logistics and coaching are delivered in a professional manner and adhere to all relevant Club policies, operating procedures, and coaching philosophies. 

Establish and develop relationships with target groups (e.g., feeder schools, grassroots clubs, and the wider school network) to create awareness in the local area of the partnership between Notley High School and Tottenham Hotspur. This will help achieve the objective to increase participation within the school to enhance the progression of students into Braintree 6th Form.

Key Responsibilities

Coaching

  • Oversee the development and delivery of a structured coaching programme aligned with the Global Football Development coaching syllabus/coaching cycle, ensuring players are developed technically, tactically, physically, and socially based on the Global Football Development philosophy.
  • Observe coaching performance and provide effective feedback via PDR’s. Promote the Global Football Development pathway and actively identify and develop coaches who are ready to progress.
  • Coordinate college match days including staffing, squads, and officials.
  • Research current trends of coaching and continually look for ways to develop and improve your own coaching and best practice within all Global Football Development programmes.
  • Facilitate regular meetings with staff to ensure that priorities are clear and identified targets are being met.
  • Identify talented players and report via the Club TID process.
  • Conduct a coach mentoring program for student coaches involved in the CEC.
  • Build and maintain effective working relationships with a wide range of stakeholders including fellow coaches, college staff and students.
  • Create video/interactive content to support the engagement of students and recruitment/promotion of the programme.

College

  • Manage college recruitment promotion and talent identification process.
  • Drive the recruitment strategy to support the growth and development of the programme with the aspiration to attract higher quality players each year. This will include future planning for a potential girls only programme in 2023/24.
  • Attend weekly college programme operations meetings.
  • Provide classroom support as required.

Operations

  • Ensure that allocated staff hours are being used effectively.
  • Identify and notify GFD Operations of any potential staffing/scheduling concerns.
  • Provide monthly programme updates and case studies to Education & Football Development Centre Manager, highlighting student achievements, attendance figures and programme progression.
  • Provide “end of term” programme updates to Education & Football Development Centre Manager on overall progress and development within the programme and collective feedback from coaches and students on future direction of programmes.
  • Monitor programme performance against set targets and performance indicators.
  • Conduct generic and dynamic risk assessments as and when required.
  • Monitor kit & equipment regularly throughout the year and implement processes to minimise loss and/or damage of Club property.
  • Provide outstanding customer service to the partner by supporting them with their contractual needs and liaising directly with the Education & Football Development Centre Manager/GFD central team.
  • Coordinate the organisation of ad-hoc trips/events when required e.g., visits to the Tottenham Hotspur Stadium, Training Centre etc.

General

  • Understand and comply with all relevant Club policies.
  • Understand and comply with the Club’s health and safety procedures.
  • Adhere to the Global Football Development Coaching Code of Conduct.
  • Promote, adhere to, and implement the Club’s Equality & Diversity Policy.
  • Attend all Global Football Development in-service training events as required.
  • Administer effective first aid and keep accurate records of any care provided to students.
  • Act as Head Coach (or support) International Group Days, Half Term and/or other Global Football Development programmes as required.
  • Undertake any other duties as may reasonably be expected.

Personal Attributes

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Generate innovative ideas and strive to deliver the highest standard of service as possible.
  • Alert – attentive and observant, able to make decisions quickly and adapting to situations.
  • Proactive – think ahead rather than simply reacting in the moment.
  • Able to work independently, showing initiative, taking responsibility, and thinking logically.
  • Reliable – be able to commit to scheduled programmes and to be punctual.
  • Passionate – taking great pride and enthusiasm in your work.
  • Fantastic personal skills – good communicator: friendly, approachable, positive attitude.

Skills & Experience

Essential

Minimum UEFA B License (or working towards)

Level 2 FA Emergency First Aid in Football (EFAiF) Qualification

FA Safeguarding Children Qualification

Desired

UEFA A License

FA Youth Award

FA Advanced Youth Award (or working towards)

FA Talent ID Level 2

Experience of working within a school and/or college environment

DBS Disclaimer

Right to Work Check

Safeguarding is fundamental to the success in all that we do. Successful candidates will undergo the following pre-employment checks prior to a start date being confirmed.

  1. Satisfactory right to work in the UK.
  2. Satisfactory written references (one must be from the most recent/current employer);
  3. Criminal record check’ (Enhanced DBS with Child/Adult Barring)
  4. Evidence of professional qualifications and education (where appropriate)
  5. Evidence of any Safeguarding training or certification (where appropriate)

All employment offers are conditional and based on the information being provided.