Client Service/Success Manager – Outbox

Job description

Client Service/Success Manager

Location – London, UK (flexible)

The role

The Client Service/Success Manager is a critical part of our team. You will be the first point of contact for key clients, ensuring that you deal with all their requirements accurately and efficiently. You will support the client with every step of the sales cycle and event delivery. You will learn and have an in depth understanding of their business, then train and work with them to maximise their opportunities. Be flexible to their needs and be on-site at their events if required.

Who are we looking for?

  • A can-do positive attitude with the natural desire to help, be trusted and do their best.
  • Analytical, with excellent attention to detail and an eagerness for accuracy.
  • A motivated and conscientious individual that can work on their own initiative as well as working within a team.
  • A pro-active problem solver who remains calm, patient, and professional when under pressure.
  • A flexible and open approach to hours of work and locations required.
  • Someone who loves working within the Live Entertainment industry especially within Sports or Arts.

Key accountabilities

  • Responsible for the configuration and ongoing event support for Outbox clients.
  • Responsible for providing exceptional customer service levels to all clients.
  • Additional support when required, including out of hours and on site.
  • Ensure that the Outbox brand is represented in a professional manner both internally and externally

Main activities and responsibilities

  • Create and maintain excellent relationships with all Outbox clients.
  • Support the setup of events based on information supplied by clients.
  • Perform event checking and audit as requested and monitor on sales as required.
  • Provide client support via email responding to all queries in a timely and professional manner.
  • Participate in on site event ticketing, box office and scanning activities as required.
  • Help to investigate problems, identify the root cause of issues, provide solutions, escalate where appropriate and continue to manage information flow back to the client.
  • Assist co-workers in determining requirements of specific clients, ensure relevant information is communicated accurately.
  • Understand, learn, and remain up to date with requirements of venues, rights holders, sales agents and systems.
  • Spot, identify, and feedback trends that would benefit our other clients around the world.
  • Develop and maintain effective teamwork within the Client Services team and across the business.
  • Other ad-hoc duties as requested by senior management team.

Job requirements

Requirements

This role will suit someone who has experienced working in the live entertainment industry and keen to make a difference to our clients. Knowledge of inventory management and ticketing processes are ideal but are not a pre-requisite. They are open to learning and equally enjoy being organised as well as getting their hands dirty with event delivery. They can form close working relationships with stake holders of all levels. This role will utilise many of the Windows Office suite applications (such as Word, Excel, Outlook and PowerPoint).

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Social Media Manager – LDN UTD

About LDN UTD

LDN UTD is the esports org co-owned by Connor Ball. LDN UTD unites professional esports and grassroots gaming with a healthy lifestyle and social issues and has previously held physical and online campaigns around racism, knife crime, diversity, nutrition, loneliness and education, working with stakeholders including the Mayor of London, the Rio Ferdinand Foundation, Bloomsbury Football, Matchroom Sport, and charities including Street League. LDN UTD also develops incredible players from all backgrounds and offers them a platform to play at their best, whilst using professional rosters to amplify and raise awareness around the most important issues in the world today. We have grassroots rosters in Fortnite, League of Legends and FIFA, with a tier 1 Valorant roster in the VCT.

About the role

We’re looking for someone with experience in esports who can vocalise our position on the social challenges facing the global community in a way that feels authentic. We want to continue to build a fandom that believes esports can be a platform for good, and our social media manager is the person to lead that. You’ll have major autonomy over our content messaging from day one, and a key role in working to develop our digital platforms.

Day to day:

  • Implementation of a consistent tone of voice for LDN UTD across our social platforms.
  • Assist with the creation and implementation of marketing strategies for projects involving the LDN UTD brand and our partners.
  • Work closely with our “Head of Content” in the management of content and social publishing.
  • Create and maintain an ongoing social calendar for all channels providing social copy, assets and dates.
  • Actively communicate with our fans, followers and partners across social channels.
  • Match day coverage across social channels.
  • Ensure updates from our matches and events are promptly posted across our social channels.
  • Analyse trends in the esports and video games space to stay on trend and keep the business informed.
  • Produce reports regarding growth and engagement across platforms.
  • Assist and advise content creators with their own social media where necessary.
  • Work with streamers, pro players and other content creators to build campaigns on social media platforms.
  • Seek undiscovered talent and opportunities.
  • Be proactive and not reactive.
  • Have a sense of humour!

Qualifications

  • Experience managing brand or influencer accounts.
  • You are driven. You attack everything you get involved in with massive energy.
  • You are an active member of the esports and gaming community. You know where to find the hardcore fans online and how to make them laugh.
  • You are game and platform agnostic. You like Animal Crossing as much as VALORANT. You see value in console gaming and in PC gaming. You think the Xbox vs. Sony rivalry is silly (it’s obvious which one is better, after all).
  • You have a level of creative experience. You’re proficient with image editing software (maybe Adobe Photoshop? Premiere Pro?) – you may even have edited your best friend’s face onto Ashe’s body and tweeted it.
  • You’re not afraid of numbers. You know that at the end of the day we’ve got to get the engagement and build our follower base to achieve our goals. You can manage social media analytics data and identify ways to achieve more.
  • You’re flexible. You don’t mind working evenings and weekends on occasion. (Days in lieu will be reciprocated)
  • You don’t mind getting stuck in. We are a start-up after all!
  • Fluent in English with excellent grammar and writing skills.
  • UK based and able to work intermittently from our Camden office.

Benefits

  • Join a fast-moving industry and be at the centre of a leading organisation that is going places!
  • High impact position with autonomy to shape the business model.
  • Work in a high calibre team in a fun, flexible working environment based in Camden, London with the best falafel and kebab shop around the corner.
  • Live the true start-up experience and learn how to grow a business from the ground up!
  • £22-26k salary.
  • Discretionary bonus.
  • Company pension.

STARTING DATE ASAP

Apply Now

Director, International Marketing – Minnesota Vikings

General Statement of Duties: The Director, International Marketing will serve as the Vikings lead on the international HMA initiative as the organization looks to expand its marketing efforts in Canada and the UK. The position will work closely with the club’s international agency as well as internal groups and the NFL to hone a unified strategy aimed at achieving sustained international growth and engagement while generating revenue opportunities. The position will work with the Executive Director, Digital Media & Innovation to identify future markets of opportunity while creating new marketing campaigns and content opportunities. 

Areas of Responsibility:

  • Serve as primary organizational contact on international marketing, collaborating with other departments and creating a cohesive strategy across internal groups
  • Work with international marketing agency on social strategy, events, marketing campaigns, and international content development
  • Serve as the lead with the NFL International team, working closely with NFL UK and NFL Canada offices as well
  • Collaborate with the Revenue and Partnership Activation teams, to ideate around potential alignment with regards to international campaigns, content series and events, as well as secure new corporate partnerships
  • Communicate IHMA rules and opportunities with internal stakeholders
  • Work closely with Vikings social team to align strategy across all club accounts
  • Serve as organizational lead for the Vikings Summer Tour for both UK and Canada
  • Work with internal groups and international agency to plan and execute international events
  • Work closely with merchandise team to integrate opportunities into international marketing strategy
  • Report yearly/monthly metrics around international KPIs and growth audiences
  • Analyze future international marketing opportunities, working with agency partners as well as internal business intelligence team
  • Manage international budget, working closely with finance on P&L and reporting
  • Work with legal team to ensure compliance to international marketing rules
  • Additional duties as assigned.

Qualifications: 

  • A minimum of 8+ years of experience in marketing, digital, content or a related field.
  • Knowledge of social media, marketing, and events best practices
  • Versatility in working with various leaders, executives, and other staff members on a daily basis.
  • Experience creating and delivering approachable reports for various stakeholders.
  • Strong technical skills, digital and social marketing experience, and a proven ability to tackle hard, ambiguous problems with rigor and independence.
  • Ability to work various hours, holidays and weekends a must.
  • Collaborative team player, capable of building a maintaining strong relationships across the company.
  • In depth understanding of the international landscape, previous international marketing experience is preferred
  • Strong football knowledge is a plus.

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

 PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc. 
  • Must have the ability to work from elevated locations, climb ladders, and lifting unassisted 

 WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

OUR DEI Commitment: The Minnesota Vikings are committed to creating and sustaining a culture for you. Whoever you are, we are an organization that embraces and empowers people of all backgrounds and experiences and incorporate diversity, equity, and inclusion into the foundation of everything we do. We are proud to have a culture that empowers our people to harness their uniqueness to develop their full potential as a contributor to the success of the organization and the communities we serve. The Minnesota Vikings are an equal opportunity employer, and we continue to commit to creating equitable opportunities by ensuring that our place can be anyone’s place.

Public Relations Manager – Angel City FC

Angel City is building a world-class organization to support its ambitions to redefine sports and entertainment. Our vision is to create engaging and unique content across multiple platforms to bring the purpose-driven mission of this Club to the world.

We are stronger together, have more impact together, and have more fun together!

The Manager of Public Relations for Angel City Football Club (NWSL) is a critical position in the department that manages soccer and corporate communications, runs the press box at all home games, and works directly with our soccer players and technical staff. This position will report directly to the VP of PR and is a hybrid of working remote and in-office.

Responsibilities:

  • Own the creation of all public relations assets, including press releases, interview preparation, and media alerts. Overseeing these assets includes designating tasks for junior staff as appropriate
  • Manage interview requests for half of the team’s roster and select members of the front office and technical staff
  • Maintain strong relations with coaching staff and players, as well as ACFC’s editor and third-party creative companies
  • Serve as the secondary broadcast liaison for all home matches and primary liaison during applicable away games
  • Serve as the primary stakeholder for game day. This role includes managing the press box, overseeing game day staff, assisting with statistics, helping credentialed media with any game day asks, and helping to coordinate the post-game presser
  • Manage the onboarding process of all interns, training them in all PR basics, including coverage tracking, media list building, email blasts, and the creation of press releases, media alerts, and interview preparation documents
  • Own the game notes for the team, which includes updating game notes every game working across the organization to gather new team statistics, individual statistics, projected starting XI, recaps, and notes 
  • Attend daily morning meetings with the VP of PR, twice-weekly team check-ins, and other internal department meetings as needed 
  • Work closely with other departments, particularly content, partnerships, and community, to activate significant team announcements and branding moments 
  • This role will travel to many of the away matches and is a hybrid of working remotely and from the Santa Monica-based office

Qualifications:

  • Bachelor’s Degree, ideally in Communications, Marketing, or related fields
  • Three to Five years of experience with other sports teams is preferred, including college, semi-pro, and professional.
  • Familiarity with the sports industry and understanding of the sport of soccer
  • Strong communications skills and the ability to work a flexible schedule with multiple tasks in progress at a time
  • Knowledge of AP Style is preferred.

Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences. We’re proudly building an inclusive Angel City team.

Digital Learning And Projects Manager – The Premier League

Overview

The Premier League is responsible for the development of the Professional Game coaching workforce in partnership with the Professional Game partner organisations (PL, FA, EFL, PFA, LMA) via the ongoing delivery of the Integrated Coaching Strategy (ICS.) The Premier League have developed a long-term strategic plan named the Elite Coaching Plan (ECP) with the goals of; 1) Elevating the quality of the English Coaching System and; 2) Changing the global perception of the English Coaching System.

The role

The purpose of the role is to project manage learning and technology-based projects that support the coaching workforce across all Premier League and EFL Clubs. As a Digital Learning and Project Manager you will:

· Develop and project manage the digital learning strategy for the wider professional coaching workforce within Premier League and EFL Clubs

· Assist with the creation and implementation of coach development and support content through the innovative use of technology and digital learning strategies

· Harness the role of the Learning Management System (LMS) – the Premier League’s virtual learning environment – to enhance coach engagement and experience

· Work closely with the Digital Learning Lead to design programmes in line with the ‘Premier League Learning Approach’

· Develop and implement blended learning concepts including the use of different delivery methods and media (e.g. face to face, e-learning, apps, eBooks, video, podcasts, virtual classroom and other digital tools)

· Manage the rollout and content production of a new Pro Game Coach App and work with the professional game partners (FA, EFL, PFA, LMA)

· Drive consistency in solution design, using digital learning best practice and innovation while continuously building knowledge of new digital learning solutions, keeping up to date with new thinking

· Work closely with all project staff to ensure that systems and processes across ECP projects are coherent

· Manage relationships and communicate with stakeholders including Clubs and Professional Game Partners including the PFA, EFL, FA, and LMA

· Perform any other duties or responsibilities as the Premier League may reasonably require

Requirements for the role

· Experience managing Digital Learning projects applying project management methodology on large-scale, high profile projects (ideally in elite sport)

· Understanding of Instructional Design

· Professional qualification in project management or similar

· Proficiency in Microsoft Office

· High level communication (oral and written) skills

· High level emotional intelligence and interpersonal skills

· High level planning and organisational skills

· Leadership – experience in implementing a project vision

· DBS clearance – to be obtained via Premier League, prior to job offer

Nice-to-haves for the role

· Degree level or equivalent

· Experience of working in education and the Football industry

· Understanding of the principles of Coaching and Coach Development

The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. All appointments will be made based on merit.

To apply, please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Sunday 17 April 2022.

Content & Social Lead – NBA (London-based)

Position Summary

This position will sit in the Fan Engagement & Direct-To-Consumer leadership team and will primarily focus on developing and implementing an audience-centric content and social strategy that supports our business objectives, leading the development of content initiatives in all forms to build awareness, consideration and preference for the NBA products and services.

Major Responsibilities

  • Develops a framework to create, commission and / or acquire interesting, innovative, funny and relevant content that will connect our brand with target groups around Europe across channels.
  • Leads content development and manages execution of new ideas leveraging internal and external resources
  • Understands the principals of optimizing content for search, user experience and content curation across all publishing channels
  • Ensures ongoing measurement of content performance (acquisition, engagement, and conversion) and reports on effectiveness
  • Hires, develops, leads, and inspires a team of internal and external content creators to achieve the stated goals
  • Spearheads, manages, and oversees social partnerships both within NBA and the sports industry as well as with like-minded brands

Required Skills/Knowledge

  • Passion for all forms of Sports entertainment, digital distribution, and the implementation of new business / digital models
  • Excellent knowledge of content publishing, editing and production software and equipment
  • Ability to plan and manage at both strategic and operational levels
  • Fluency in English and other European language is a plus
  • Proficient in Microsoft Word, Excel, and PowerPoint

Experience Required

  • Minimum of 12 of experience as a respected leader in multichannel content creation, ideally at a Tier 1 content organization in Europe or the U.S.
  • Experience creating compelling stories/messages for specific target demographics
  • Proven experience hitting key social KPIs: social engagement & audience traffic growth
  • Proven track record in building, growing and managing teams

Educational Background Required

  • Bachelor’s degree required
  • Master’s degree in Journalism, English, Marketing or related discipline. Master’s degree is a plus

Media Rights Manager – Tottenham Hotspur FC

About the job

Job Summary

Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, including our new world-class stadium.

The Club operates out of multiple facilities, including Lilywhite House, where the position of Media Sales Manager is based.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

JOB PURPOSE

To manage the commercial development of the Club’s Media, Content and Digital Rights programme.

To deliver substantial growth in revenue from the Club’s Media, Content and Digital Rights programme.

To ensure that the Club’s Media, Content and Digital Rights deliver maximum value for the broader commercial business in addition to directly attributable revenue.

Key Responsibilities

  • Develop, mobilize and execute a business plan for the ongoing and future commercial development of the Club’s media, content and digital rights.
  • Research and identify potential media, content and digital partners for the Club, and build and cultivate relationships with such potential partners.
  • Alongside the Head of Partnership Development and Head of Legal, negotiate and execute commercial agreements with prospective partners.
  • Manage the Club’s partnerships with its media, content and digital partners ensuring both the Club and our partners derive maximum value.
  • Work closely with internal departments to operationally deliver and execute key aspects of such partnerships (e.g. content production and distribution).
  • Manage the Club’s relationships with its retained sales agencies and other relevant third parties that support the Club’s commercial activities.
  • Work closely with internal departments to ensure the Club is deriving maximizing value from all available media rights (e.g. Partnerships, Content).
  • Develop, maintain, manage and communicate a comprehensive understanding of all media rights available to the Club from competition bodies.
  • Be a key representative for the Club in external forums on media rights (e.g. Premier League, UEFA, The Football Association, English Football League).
  • Take the lead on the assessment, development and, as required, mobilization of new commercial media and content opportunities for the Club.
  • Stay on top of industry innovations and trends to ensure the Club delivers to the highest standards and stays at the forefront of industry innovation.
  • Manage, monitor and drive KPIs to ensure the Club meets and exceeds its financial targets.

Personal Attributes

  • A natural self-starter
  • Able to work both autonomously and as part of a team
  • Proactive, thinks ahead, generates innovative ideas
  • Values and respects others, builds relationships, works well within a team
  • Gets things done, delivers to highest of standards, takes responsibility
  • Has a positive outlook and looks for solutions when challenged
  • Excellent communicator to a diverse range of stakeholder groups
  • Strong understanding of the media, content and digital rights landscape
  • Passionate about the sports media industry

Skills & Experience

  • Minimum of 5 years experience in the sports, media and entertainment industry
  • Strong proven understanding of the sports media rights landscape
  • Strong proven experience of successfully commercializing media and content
  • Strong proven experience in building and managing professional relationships
  • Proven ability to source, negotiate and execute commercial agreements
  • Strong proven experience in building and managing rights-based partnerships
  • An established network across key decision makers in the sports media industry
  • Outstanding communication and interpersonal abilities
  • Strong professional industry network
  • Experience of working overseas is desirable
  • Utmost proficiency in Excel, Word, PowerPoint and Keynote
  • A passion for sports, media and entertainment

CEO – British Weight Lifting

As the UK’s recognised National Governing Body for Olympic weightlifting and para-powerlifting, British Weight Lifting’s (BWL) role is to inspire a nation of weightlifters and para-powerlifters through exceptional leadership and expertise. The organisation is responsible for the growth and success of weightlifting and para-powerlifting at every level. Their work sees them support a network of weightlifting bodies, clubs and gyms across the UK, as well as the thousands of people actively involved in Olympic and Paralympic weightlifting disciplines. BWL strives to deliver exceptional training programmes, educational structures and competitions that create opportunities for individuals to participate and excel in the sport.

Weight lifting in the UK is undergoing a period of growth in general participation as well as elite performance improvement, including medal success in major championships such as the Olympics and Commonwealth Games. It is an empowering activity for both sexes and is seeing female participation grow considerably.

The CEO is responsible to the Board, to lead the organisation and ensure the achievement of strategic goals. This includes driving the commercial and operational strategy of BWL to continue to develop additional revenue streams. The governing body has a successful and growing coach education and training enterprise and is currently launching a new competition format, targeted towards a much broader and more diverse strength audience, with the aim to build an exciting, enjoyable and relevant event that can contribute to more people to understand the very real physical and mental health benefits of being fitter, healthier and stronger.

BWL has recently launched a new strategy “STRONGER-TOGETHER” for 2021-2025 which incorporates two key strands:

BWL as an enabler and partner showcasing strength as a lifestyle:

  • Advocate for Strength
  • Positive Experiences for all 
  • Connecting Health and Wellbeing 
  • Connecting Communities 

BWL as an enabler of sporting success: 

  • Membership at the Heart of everything we do 
  • Enabling ambition – Performance and Talent 
  • Workforce and People 
  • Innovation to Enable Broader Management 

Key responsibilities of the CEO role include:

  • Providing leadership and development of all areas of the organisation, which includes performance, operations and participation growth of all staff, volunteers and the general membership 
  • Establishing an annual operating plan through which the strategic objectives of BWL may be delivered 
  • Developing the uplift in sustainable commercial revenue, derived from the education and training enterprise, sponsorship, membership growth, mass participation initiatives, merchandise sales and streaming 
  • Being the lead spokesperson and ambassador for BWL in developing and sustaining the relationship of BWL with stakeholders in the UK and with international governing bodies 
  • Creating and driving a World Class environment and medal winning culture across the whole performance programme, through the building of strong relationships with all stakeholders including Home Country Associations, other related associations, clubs and athletes 

Candidates for the position should be able see the potential and opportunity for the growth of the sport and how the national governing body can lead and support in these areas. An understanding of the requirements of the key funders; UK Sport and Sport England is important. You will need to be innovative and commercially astute, understanding how to successfully diversify revenue and maximise the opportunity of the programmes in place. You will also require a general understanding of elite performance and how to provide the overarching support to an Olympic programme.

To apply, please send a CV and cover note (ideally as one document) to daryl.mason@hartmannmason.com A call can be arranged by emailing Daryl.

Closing date for applications: 16th April 2022