Job description

Client Service/Success Manager

Location – London, UK (flexible)

The role

The Client Service/Success Manager is a critical part of our team. You will be the first point of contact for key clients, ensuring that you deal with all their requirements accurately and efficiently. You will support the client with every step of the sales cycle and event delivery. You will learn and have an in depth understanding of their business, then train and work with them to maximise their opportunities. Be flexible to their needs and be on-site at their events if required.

Who are we looking for?

  • A can-do positive attitude with the natural desire to help, be trusted and do their best.
  • Analytical, with excellent attention to detail and an eagerness for accuracy.
  • A motivated and conscientious individual that can work on their own initiative as well as working within a team.
  • A pro-active problem solver who remains calm, patient, and professional when under pressure.
  • A flexible and open approach to hours of work and locations required.
  • Someone who loves working within the Live Entertainment industry especially within Sports or Arts.

Key accountabilities

  • Responsible for the configuration and ongoing event support for Outbox clients.
  • Responsible for providing exceptional customer service levels to all clients.
  • Additional support when required, including out of hours and on site.
  • Ensure that the Outbox brand is represented in a professional manner both internally and externally

Main activities and responsibilities

  • Create and maintain excellent relationships with all Outbox clients.
  • Support the setup of events based on information supplied by clients.
  • Perform event checking and audit as requested and monitor on sales as required.
  • Provide client support via email responding to all queries in a timely and professional manner.
  • Participate in on site event ticketing, box office and scanning activities as required.
  • Help to investigate problems, identify the root cause of issues, provide solutions, escalate where appropriate and continue to manage information flow back to the client.
  • Assist co-workers in determining requirements of specific clients, ensure relevant information is communicated accurately.
  • Understand, learn, and remain up to date with requirements of venues, rights holders, sales agents and systems.
  • Spot, identify, and feedback trends that would benefit our other clients around the world.
  • Develop and maintain effective teamwork within the Client Services team and across the business.
  • Other ad-hoc duties as requested by senior management team.

Job requirements


This role will suit someone who has experienced working in the live entertainment industry and keen to make a difference to our clients. Knowledge of inventory management and ticketing processes are ideal but are not a pre-requisite. They are open to learning and equally enjoy being organised as well as getting their hands dirty with event delivery. They can form close working relationships with stake holders of all levels. This role will utilise many of the Windows Office suite applications (such as Word, Excel, Outlook and PowerPoint).

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