RFI For Ticketing and Hospitality System, Mobile Ticketing Deliver Solution and On-Site Ticketing Operations – UEFA

UEFA Ticketing is responsible for the delivery of the ticketing programme for selected UEFA Events (as
defined below) which includes the sales and distribution of tickets for the public, fans of participating clubs or national associations and other UEFA stakeholders. UEFA hospitality is responsible for the sales of the official commercial hospitality programme for selected UEFA Events.

Together, UEFA Ticketing and UEFA Hospitality intend to open a selective tender process and may appoint
service provider(s) to deliver a system used to sell tickets which incorporates all business requirements in
relation to ticketing and hospitality matters (“Ticketing and Hospitality System”) and a secured solution
used to manage and distribute tickets digitally for ticket holders (“Mobile Ticketing Delivery Solution”) at
its discretion. This RFI is an information gathering process in which UEFA Ticketing and UEFA Hospitality
seek to collect information and opinions from the event ticketing industry. This RFI is the first step in
assessing the market. The responses provided may be used as a precursor to a subsequent procurement
process. Respondents successfully passing the RFI phase may advance to the Request for Proposals (“RFP”) phase and be invited to participate in a detailed evaluation process for their proposed Ticketing and Hospitality System and Mobile Ticketing Delivery Solution.

UEFA Ticketing would also like the respondents to share an overview of any on-site ticketing operations
and services available to support UEFA Ticketing with match day delivery. Such operations and services
could include access control management, ticket issue resolution (inside and outside the venue bowl), and mobile ticketing support.

Head of Supporter Engagement – Tottenham Hotspur FC

About the job

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son, and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

  • A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
  • A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
  • Commercial partnerships with globally recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.
  • A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.
  • An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health, and social inclusion programmes.

The Club is seeking a Head of Fan Engagement to help deliver an industry leading approach to supporter engagement.

Due to the nature of the industry and this role you may be required to work outside of normal working hours including evenings, weekends, and bank holidays.

JOB PURPOSE:

To deliver an industry leading approach and the highest level of fan engagement and supporter representation.

KEY RESPONSIBILITIES:

  • Deliver supporter engagement strategies for supporters of the men’s and women’s teams.
  • Ensure the Club meets and exceeds the compliance requirements of the Premier League’s new Fan Engagement Standard.
  • Oversee the Club’s administration of the Fan Advisory Board, providing a diverse and representative forum that is the primary means for the Club to engage with supporters on strategic issues.
  • Lead on supporter group stakeholder management with Tottenham Hotspur Supporters’ Trust, Proud Lilywhites, SpursAbility, SpursREACH, THFC Flags, Tottenham Women Supporters’ Club.
  • Lead on internal stakeholder management for supporter engagement with colleagues from Catering, Communications, Marketing, PR, Safety, Supporter Experience and Ticketing.
  • Lead on external stakeholder management for supporter engagement with the Football Supporters’ Association, Kick It Out, Premier League and UEFA.
  • Drive the Club’s equality, diversity, and inclusion work as a Staff Equality Lead, with particular focus on the Premier League Equality, Diversity, and Inclusion Standard.
  • Create and deliver fan campaigns to ensure the best matchday atmosphere in the Premier League.
  • Lead on fan education and behavioral initiatives in partnership with relevant stakeholders and oversee the Club’s Sanctions and Banning policy.
  • Perform the mandatory role of the Supporter Liaison Officer.
  • Manage the Supporter Liaison Executive in the delivery of match focused workstreams and work with them to ensure a team member is a point of liaison at every home and away match.
  • Lead on communications around fan activations and campaigns delivered by the Club.
  • Deliver Club support for key fan events throughout the year including, where relevant, attendance from players, Ambassadors and Board members.

PERSONAL ATTRIBUTES:

  • Thinks ahead, generates innovative ideas.
  • Values and respects others, builds relationships, collaborates, and is committed to the principles of equality, diversity, and inclusion.
  • Gets things done, delivers to highest of standards, takes responsibility.
  • Strong communication (written and verbal) and relationship-building skills.
  • Highly organised, proactive, and self-sufficient with strong attention to detail
  • Capable of dealing with difficult supporter-facing situations with sensitivity and professionalism
  • Supportive of colleagues and eager to contribute to the team’s success.
  • Has a personal understanding and appreciation of supporting a professional football club.

SKILLS AND EXPERIENCE

  • Clear, engaging, and responsive written and verbal communication skills
  • Ability to project a professional image and build rapport with supporters and internal and external stakeholders of all seniority levels.
  • Understanding and knowledge of supporter engagement, specifically in relation to the football industry
  • Understanding and knowledge of customer experience principles, particularly in an entertainment venue context
  • Strong problem-solving skills
  • IT literate, with excellent knowledge of Microsoft Office suite

Sports Marketing Analytics Manager – Manchester United

About the job

Location: London

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.

Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

Alliances & Partnerships

Supporting our ambitions on and off the pitch by growing our revenues as a club. Working with businesses and organisations across the world, this team aims to develop and deliver long-term corporate alliances and the most measurably effective partnerships in sport.

The Purpose

The Sports Marketing Analytics Manager will own the robust measurement program that allows the Club to capture and demonstrate industry-leading marketing effectiveness to its global portfolio of commercial Partners.

The Role

  • The role serves as an active advisor to Partnership Directors and the Planning team who are responsible for the success of the Partnerships and ultimately working towards successful renewal outcomes.
  • The role will focus on building measurement solutions that enable partnership objectives to be measured using a variety of third-party and in-house bespoke tools.
  • Advanced analytics and detailed reporting are provided to Partners to showcase success and uncover insights to optimise future activations.
  • Utilising consumer data analysis to identify potential market segments interested in new products or services.
  • The position will be responsible for line managing and elevating the skills of their staff member with a key focus on project delivery efficiency and quality of reporting output.

The Person

  • Previous experience in an analytics role, with a focus on sports marketing, sponsorship, or marketing science.
  • Excellent analytical skills with ability to provide actionable insights from data.
  • Able to lead and mentor a team.
  • Proficiency in managing and analysing data from various sources, including consumer research, social and digital platforms.
  • Hands-on experience with tools such as Qualtrics or similar software for conducting consumer research projects.
  • Advanced skills in Microsoft Excel.
  • Effective communication and stakeholder management skills to foster collaborative working relationships across the department. and Club more broadly.
  • Proficiency in advanced statistical techniques, including A/B testing, regression, and correlation analysis.
  • Previous experience using Social and digital data reporting platforms with strong familiarity with the associated metrics: SemRush, Adobe Analytics, BrandWatch, Audiense, Salesforce, Blinkfire, Google Ad Manager etc.
  • Ability to synthesise complex analytics into clear, easily digestible reports for non-technical audiences that deliver clear recommendations aligning to department strategies.

Desirable

  • Familiarity with Q Research Software or Displayr
  • In-depth understanding of sports marketing media equivalency metrics and their calculation process; advertising value equivalent (AVE), Nielsen QI or Gross Media Value (GMV) etc.
  • Knowledge of attribution models and revenue impact modelling
  • Data fusion compilation + analysis techniques

If you would like to join the team and be part of our mission, to win the United way, please submit your application by Friday 27th October 2023

Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Social Media Producer – Arsenal F.C

About the job

The Role

We are looking for a Social Media Producer to plan and publish content across our owned and operated social media platforms. You will understand the value and effectiveness of content in order to differentiate us and continually build and engage a large global audience, bringing supporters closer to us through innovative content which aligns to our values.

This job will involve working matchdays and requires a broad range of skills across social media and editorial but, most importantly, a proactive, ‘can-do’ and collaborative attitude is essential.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

  • Engage supporters in a meaningful way on our Men’s, Women’s and Academy social channels, which brings them closer to us and inspires pride and a sense of belonging
  • Be part of an exciting and dynamic team and produce exciting matchday content in and around the game, writing and sub-editing news stories quickly and accurately whilst adhering to our style and tone of voice
  • Be part of planning and executing interviews with players and staff with professionalism and personality for stories and features, producing them in a way that brings our supporters closer to us and gives insight that nobody else can
  • Provide community management support across our social media platforms, with particular attention to Facebook, Twitter and Instagram and any other platforms we add to our portfolio to reach, engage and build deeper relationships with our supporters
  • Plan and produce engaging, informative and innovative content for new and existing channels which meet a variety of briefs from across our club
  • Stay across current and emerging trends and be immersed in wider culture to find authentic ways to bring football and fashion, lifestyle, sport, art and music together in an authentic and meaningful way to reach and engage supporters of the game
  • Leverage insights and use analytical tools to understand the value and performance of our content on social media and uncover what our target audience want to see and how they want to engage with us
  • Represent our values across our content and adopt our tone of voice

What We Are Looking For

  • Experience planning and publishing compelling social and digital content for a globally recognised brand
  • Good native understanding of all key social media channels
  • Working knowledge of using analytics and insights tools to inform creative and publishing decisions
  • Confident in writing compelling editorial copy
  • Bursting with new ideas for both existing and emerging social media platforms
  • A high level of knowledge and passion for football and its place in wider culture
  • A team player
  • Excellent verbal and written communication skills

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme
  • Generous holiday allowance which increases with your length of service
  • Great internal learning and development programmes
  • A flexible hybrid working model
  • Priority access to apply for match tickets
  • A competitive health and wellbeing benefits package
  • A leading Employee Assistance Programme
  • Great discounts with some of our Partners

Commercial Director – St Andrews Links

COMMERCIAL DIRECTOR
ST ANDREWS LINKS
ST ANDREWS, SCOTLAND
£ Excellent + benefits


For more than 600 years, St Andrews Links, much like the game of golf itself, has evolved. Today
more than 230,000 rounds are played over their seven public courses. St Andrews Links Trust
also manages a number of additional facilities including a golf academy, three clubhouses and
four shops. St Andrews Links is a charitable trust; therefore, all profits are reinvested into
protecting and maintaining the world-famous courses and to enhancing the St Andrews
experience for everyone.


As part of an ambition to further increase the funds available to reinvest, St Andrews Links are
now looking to identify a suitable individual to join our small Senior Leadership Team as
Commercial Director. Accountable for the commercial activities of the whole organisation, the
Commercial Director will develop and implement strategies which grow the global renown and
value of the brand, enhance existing commercial relationships, identify new opportunities, and
make recommendations to explore new markets and collaborative partnerships. As a senior
leader, you will lead the Commercial teams and will actively contribute to the Trust’s ability to
deliver on their strategic ambitions by delivering transformational growth in the Trust’s
commercial activities.


THE PERSON


We are looking for an authentic leader, capable of managing and motivating a talented
Commercial team and engaging with an extensive stakeholder group. As a key custodian of the
St Andrews Links brand, you will instinctively protect and maintain their values and be respectful
of the history that has provided St Andrews Links with the unique place and status their brand
holds in the game of golf. This role represents a genuinely unique, once in a career opportunity
to join one of the world’s most unique sporting brands in a senior leadership position, whilst being
directly responsible for implementing a step change in the commercial activities to ensure the
organisation grows and thrives for generations to come.


TO APPLY


McBride Sport have been retained on behalf of St Andrews Links to conduct this search process.
To receive a copy of the candidate pack please email a copy of your CV to


CLOSING DATE
Sunday 22nd October 2023

Senior Content Strategy and Planning Manager – The Premier League

About the job

The Premier League’s digital media channels perform a vital role in helping grow the global reach of our competition, increasing engagement among football fans while supporting our member Clubs, broadcast licensees and commercial partners.

This exciting new role in our digital media team will lead on content strategy and planning across the Premier League’s digital media output on owned and operated channels.

This role will work closely with the Head of Content and Content Delivery team and Premier League Productions’ Digital & Creative team along with external agencies to lead and support on the timely delivery of the content calendar and narrative throughout the year, ensuring that major moments are recognised and delivered with excellence, alongside high quality business as usual output.

This role will also work collaboratively with the Premier League’s Communications, Marketing and Commercial teams on the planning and delivery of key milestones for the wider business to ensure coordinated narrative and optimised engagement.

The ideal candidate will have a content and/or marketing background, and experience of agency management. The right candidate will have an excellent awareness of what the Premier League does both on and off the field, exceptional editorial judgment, meticulous attention to detail and a strong background in digital video content production.

The Role

In this important new role, you will be responsible for content strategy and planning across the Premier League’s digital media output on owned and operated channels.

This role is critical to the delivery of the Premier League’s digital media business and involves, but is not limited to, the following duties:

  • Content planning and governance to ensure content output is maximised across all Premier League owned and operated channels, and of the level, quality and creativity that befits the Premier League
  • Lead the management of the content plan and deliverables for the year, including cross-business deliverables such as campaigns, branded content and editorial milestones
  • To take a lead role in driving forward new projects and campaigns, and new ways of working, including cross-business deliverables and collaboration
  • Act as a key point of contact for the Premier League’s communications, marketing and commercial teams, ensuring that wider business needs are well executed and delivered across the Premier League’s digital media output and channels
  • To provide clear direction, editorial guidance, quality control and analysis and insight across the Premier League’s digital teams, and across ongoing and newly commissioned projects
  • Support the day to day management of the Premier League’s external content agencies, including Premier League Productions
  • Lead on research of new content and creative concepts, including conducting regular audits of output and content gap analyses to identify new opportunities
  • Play a key role in ideating, pitching, packaging, and delivering innovative and informative, cross-platform content ideas
  • Maintain a thorough knowledge of industry trends and innovation, creating effective networks to the long-term benefit of the Premier League
  • Collaborate with broader digital media team on creation of concepts and content publishing plans while evaluating ideal audience consumption and making data-driven decisions
  • Support in the management of the extended content and production team
  • Proactively suggesting editorial contributions and potential commissions that support our wider digital objectives

Requirements for the role

  • Considerable professional experience in digital content strategy development and planning, at agency, production company, or related role
  • Demonstrable passion for creating content to the appropriate audience, and knowledge of those subjects which inform, educate & entertain the audience
  • Specific experience in a planning or coordination role, including agency management, and managing multiple workstreams efficiently with clear deliverables
  • Familiarity with traditional and digital marketing channels, content marketing and distribution platforms and consumer analytics
  • Understanding and appreciation of communications and brand
  • Experience of brand messaging, tone of voice, and content alignment
  • Understanding of SEO, information architecture and usability best practices
  • Ability and experience of leading and supporting a team of editors, writers, designers, and producers to deliver stories to drive business goals
  • Strong creative eye, including an appreciation of brand and creative, to deliver a clear editorial vision for the lifecycle of content across multiple platforms
  • Strong organisational skills with the ability to schedule and prioritise multiple work streams effectively
  • Understanding of rights frameworks, copyright and their implications for creating multimedia content
  • A motivated, proactive and ambitious individual with exceptional communication skills
  • Collaborative and open-minded team player with the confidence to deal with senior internal and external figures
  • Excellent and adaptable writing ability
  • Meticulous attention to detail
  • Ability to demonstrate creative vision and identify innovative solutions

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Sunday 1 October 2023.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact people@premierleague.com

Chief Executive Officer – Somerset County Cricket Club

Position: Chief Executive Officer

Place: Somerset County Cricket Club

City: Taunton, Somerset

£ Excellent + benefits

Somerset CCC is looking to identify a suitably experienced and talented individual to join the club as Chief Executive Officer to lead our organisation into an exciting future. 

Few, if any counites can claim that cricket has as much relevance in the community as Somerset. Cricket is the biggest sport in the county and indeed, across several parts of the south-west region. This provides a tremendous platform for the County Club, the Somerset Cricket Foundation, and Western Storm (which we manage in partnership with Gloucester CCC & Glamorgan CCC) to further grow the sport for the benefit of future generations.  Our purpose as a club is to inspire the south-west through cricket. We know that cricket is a force for good and has a positive impact on people’s lives.  It teaches physical and social skills while helping social cohesion.  In many villages and towns, the club is the hub of the local community. We believe cricket is a game for everyone, across genders and diverse communities, whether it be watching, playing, or following the game.

We are looking to identify an exceptional individual to lead Somerset CCC who will genuinely embrace our purpose and who shares our values and vision for the future.  

In your previous roles you will have built a reputation for leading with candour and integrity whilst embodying character and behaviours that fit with the Club.  You will be empathetic, alert and possess high emotional intelligence.  Operating best with and through a team, you will have proven ability to inspire, and both show and command respect.  Whilst displaying resilience, you will also demonstrate calm and considered values-based leadership in all circumstances.  Whilst not necessarily having previous experience in cricket, we anticipate that given the unique complexities of elite sporting organisations, you will have at least some exposure to leadership in a similar environment.  However, we a looking for an individual that as well as delivering exceptional off field success can effectively and respectfully operate in a member’s organisation like Somerset CCC.

This is a truly rare opportunity to join a first-class county cricket club with a rich and proud history.  You will be working with a motivated and talented executive team led by a genuinely committed and dynamic Board of Directors to help us deliver our renewed strategy that will lead our organisation into its next period of success both on and off the field.  

McBride Sport have been retained on behalf of Somerset County Cricket Club to conduct this search process. To receive a copy of the candidate pack please email a copy of your CV to sccc@mcbride-sport.com

Somerset County Cricket Club endorses the principles of equality and equity and strives to ensure everyone involved with the Club has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, to give of their best and be assured of an environment in which their rights, dignity and individual worth are respected. The Club ensures all existing and potential stakeholders receive equal consideration during the recruitment process and beyond and is committed to the elimination of unlawful or unfair discrimination of any kind and in particular on the grounds of sex, race, disability, sexual orientation, marriage and civil partnership, gender reassignment, religion or belief, pregnancy and maternity, and age.

BCCI invites bids for Official Partner Rights for BCCI Events

The BCCI invites bids from reputed entities for acquiring the Official Partner Rights for BCCI Events. 

The detailed terms and conditions governing the tender process including eligibility requirements, process for submissions of bids, rights and obligations, etc. are contained in the ‘Request for Quotation’ (“RFQ”) document which will be made available on receipt of payment of a non-refundable fee of INR 1,00,000 (Indian Rupees One Lakh Only) plus any applicable Goods and Services Tax. The procedure to procure the RFQ documents is enlisted in Annexure A to this notice. The RFQ will be available for purchase till September 13, 2023. 

Interested parties are requested to email the details of payment made for the purchase of the RFQ to rfq@bcci.tv, as per the procedure laid down in Annexure A. It is clarified that the RFQ documents shall be shared only upon the confirmation of payment of the non-refundable RFQ fee. 

Any interested party wishing to submit a bid is required to purchase the RFQ. However, only those satisfying the eligibility criteria set out in the RFQ and subject to the other terms and conditions set out therein, shall be eligible to bid. It is clarified that merely purchasing the RFQ does not entitle any person to bid.

The attention of the interested parties is brought to Annexure B which details certain brand categories in which the interested party cannot bid. 

BCCI reserves the right to cancel or amend the bidding process at any stage in any manner without providing any reason. 

JAY SHAH 
Honorary Secretary
BCCI

ANNEXURE A

PROCEDURE TO PROCURE THE RFQ DOCUMENTS

The RFQ document can be purchased as per the following procedure:

A. If the purchasing entity is an Indian entity:

Payment of INR 1,00,000 + 18,000 (GST) i.e., Total INR 1,18,000 (Indian Rupees One Lakh Eighteen Thousand Only) is to be made to the following bank account:

INR Bank Account Details:

Account Name: The Board of Control for Cricket in India

Account No.: 60082778272

Name of the Bank: Bank of Maharashtra

Branch: Fort Branch, Mumbai

IFSC code: MAHB0000002

B. If the purchasing entity is a foreign entity: 

Payment of USD 1,215 (USD One Thousand Two Hundred Fifteen Only) is to be made to the following bank account:

USD Bank Account Details:

Beneficiary Bank: Bank of Maharashtra,

                               Overseas Branch

                               Mumbai

                               Swift Code: MAHBINBBOVM

                               Account No.: 60081674478

                               Account Name: The Board of Control for Cricket in India

Correspondent Bank: Bank of New York, New York.

                                      Routing No.: 021 000 018

                                      Swift Code: IRVTUS3N

                                      Account No.: 803-3165-537

Once the payment is made, the payment confirmation is required to be shared by email to rfq@bcci.tv with the subject line “Confirmation of Payment of RFQ Fee for Official Partner Rights for BCCI Events” along with the following details:

Name of the Party:

Registered Address: 

Pan No (if applicable):

GST No (if applicable):

It is clarified that the RFQ documents shall be shared only upon receiving the payment and the details as mentioned above. It is further clarified that the RFQ must be purchased by the entity, or any of its Group companies, that is desiring to bid.

ANNEXURE B

Prohibited Brand Categories

(a) Alcohol Products; 

(b) Betting; 

(c) Cryptocurrency; 

(d) Real Money Gaming and Fantasy Sports Gaming;

(e) Tobacco; 

(f) Athleisure and Sportswear Manufacturer;

(g) Banks, Banking and Financial Services and Non-Banking Financial Companies; and

(h) one which is likely to offend public morals such as, including but not limited to, pornography

E-commerce Manager – British Gymnastics

British Gymnastics has the following permanent full-time post:

 E-commerce Manager

37 hours per week   Salary range circa £45,000 per annum (dependent upon experience)

39 days annual leave (including Bank Holiday and Company days) + 2 wellbeing days a year + weekly exercise and wellbeing hours 

This is a dual based working from home and at Lilleshall National Sports Centre, near Newport, Shropshire, for a minimum of 2 days per week.

Role Summary: The E-commerce Manager will be accountable for the operational delivery of the British Gymnastics e-commerce strategy and will manage the on-line retail presence throughout the whole retail cycle. Please refer to the Role profile for further details. 

Main Areas of Responsibility

  • Working collaboratively with the Commercial Director, contribute to the development of the BG e-commerce strategy, aligned to corporate goals, revenue target, ensuring all products with an e-commerce ability, and the needs of all communities, are represented in the strategy product development and promotion plans.
  • Data driven/ analytical, using insight/data to understand the demographic targets, search engine traffic,customer needs and preferences, informing the strategic planning process, plans and frameworks.
  • Working with software developers,copywriters,and graphic designers to develop the on-line shop, performance of platforms, in-line with the e-commerce strategy ensuring technologies and interfaces are current,user friendly and run smoothly.
  • Keeping up to date with technologies and trends.Current knowledge of legislation; (consumer, data protection), ensuring all policies and practices are compliant.
  • Financial planning and budget preparation; accountable for the trading performance of the store, working with Finance and Accounts to ensure sales check-out, payment and financial reporting processes and procedures are real time and fit for purpose.
  • Managing third parties and contractors aligned to the strategy; working with the Procurement Team;Lead stakeholder on any related procurement activities 
  • Review performance and practices to meet and evolve organisational needs, managing product development, Implementing/monitoring marketing campaigns in line with the annual plan
  • Managing all day-to-day operational administration of the online store,e.g customer service queries, returns, picking errors, investigate /resolve issues at source
  • Ensure the look and feel of the shop is current, including uploading promotions, new stock introductions,Back-office functions including stock levels, financial transactions, data capture, site security 
  • Representing the interests of e-commerce activities at relevant meetings Managing sales growth and revenues: Implementing and monitoring strategies to drive up (ATV (UPT), (ASP), Margin and Profit
  • Develop additional sales channels (“add-ons”, “other customers also bought”, “abandoned basket” reminders) continuously reviewing products and performance, use discount and promotions appropriately to maximise sales.
  • Managing 3rd parties e.g (resellers, manufacturers, order fulfilment and distribution),Scheduling and leading on regular contract management meetings, addressing any performance issues in a timely manner.
  • Managing and reporting on SLAs and KPIs.

The Person; Applicants will need to demonstrate:

  • Experience of hands-on management of an on-line sales platform and ideally formal qualifications in retail or sales management and/or e-commerce management
  • A good understanding and current working knowledge of online sales and marketing strategies, online sales platforms, relevant legislation/frameworks e.g.Consumer Rights, Modern Slavery, VAT 
  • Good business acumen and proven ability to drive sales, lateral thinking and problem-solving capabilities.
  • Best practice experience of customer service, product development, NPI, stock management, campaign management, continuous improvement. 
  • Strong numeracy and analytical skills, able to effectively analyse complex data and manage financials.
  • Personal impact and credibility with excellent written and oral communication skills, strong influencing and negotiating skills and able to build strong relationships with internal and external stakeholders at all levels, including stakeholders, cross functional teams, and 3rd party providers.
  • An effective administrator with good time-management, planning and organisations skill – attention to detail is essential for contractual relationships, customer interface, working within legislative frameworks and managing multiple/simultaneous sales, marketing and NPI plans.
  • Enthusiasm and self-motivation, able to work both independently and in a collaborative environment.

An Enhanced DBS will be required for the post.

How to apply

  • To apply for this post, click ‘Apply Now’ to upload your CV and covering letter. Please include in your covering letter details of how you meet the requirements of the role, as outlined in the Role Profile.Please note your Covering Letter and CV will need to be uploaded as one document.
  • We value diversity of views and contributions and have a strong commitment to equality and inclusion. We aspire to have a workforce that is diverse and representative of all sections of society. We are particularly keen to receive applications from women, people with disabilities, people from ethnically diverse communities, people from the LGBTQ+ community because these groups are often under-represented within our workforce.

As part of our monitoring process, we ask for your support in completing our Equality and Diversity Monitoring Form.

*Closing date for applications: Midnight on 12th September 2023*

  **Interview dates: 21st & 22nd September 2023**

Manager, Social Content – NFL

Job Description

Overview /Objective

The NFL Social & Influence Marketing department is seeking a Manager of Social Content to oversee day-to-day programming and content creation on platforms such as Twitter, Instagram, TikTok, and more. The day-to-day responsibilities of this role will include managing the NFL’s “always-on” social strategies, real-time coverage of NFL games, creating new and innovative ways to engage with fans, along with strong editorial judgement, and an eye for what works best across multiple social media platforms. The day-to-day responsibilities of this position will require best-in-class creative skills along with the ability to operate efficiently in a fast-paced, non-stop environment. This candidate should have an extensive background in content creation, along with proven success leading a team in the ever-changing social media landscape.

Responsibilities

  • Create and oversee day-to-day content and programming on NFL owned social platforms (i.e. Twitter, Facebook, Instagram, etc)
  • Work alongside social programming staff to lead ideation and execution of editorial and marketing calendars
  • Utilize analytics and insights to understand what’s working, what’s not working, and be prepared to pivot at any time
  • Celebrate football at all levels
  • Constantly staying ahead of the latest trends throughout the social space
  • Identify opportunities to monetize and drive revenue through our social platforms in partnership with our sales and sponsorship teams
  • Concept big ideas to execute throughout the NFL calendar
  • Collaborate closely with other internal stakeholders to ideate and execute around tent pole events (ex. Super Bowl, Combine, Draft, Pro Bowl, etc)
  • Work closely and build relationships directly with social platform partners
  • Travel to tentpole events, games, internal conferences, etc

Preferred Qualifications

  • 4-year degree preferred
  • 3-5 years’ experience in a social media role
  • 2-3+ years’ experience using photo and video editing software (ex. Adobe Creative Suite)
  • Prior experience programming social channels for a major brand
  • Ability to work well under tight deadlines and thrive in the “always-on”, 24/7 NFL news cycle
  • Strong eye for social-friendly content, with ability to understand what will perform well
  • Comprehensive knowledge of the NFL, all 32 teams, and players across the league
  • Expert-level understanding current and emerging social platforms
  • Experience working with social analytics
  • Strong communication and organization skills
  • Comfortable multi-tasking independently
  • Ability to work nights, weekends, early mornings, and holidays
  • Thrive in a team setting where it is required to work and interact with several different departments on a daily basis
  • Previous experience leading a content team
  • Previous NFL work experience is preferred
  • Basic video + photo editing experience
  • Building presentations and materials for internal distribution

Physical Demands

  • N/A

Travel

  • Approximately 10-15%

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

  • NFL employees are required to work 40 hours per week.
  • FSLA Exempt
  • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.