Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group. 

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI. 

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities. 

· Drive improvements in the customer journey and operational effectiveness using Customer Data 

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders. 

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business. 

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you 

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition 

·Substantial knowledge in CRM segmentation, campaign management and Personalisation 

·In-depth knowledge of Data and CRM technology, processes, and analytical tools. 

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return 

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 

¨ 25 days annual leave 

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities 

Planning & Development 

  • Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
  • Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
  • Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
  • Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
  • Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
  • Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
  • Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
  • Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
  • Responsibility for change management of new projects, including:
  • Greater integration of the LTA’s ticketing system with other business systems/processes.
  • Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

  • Develop consistent policies and procedures for all stakeholders.
  • Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
  • Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
  • Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
  • Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

  • Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
  • Producing weekly project status updates to the partnerships team.
  • Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
  • Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
  • Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
  • Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

  • Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
  • Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
  • Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
  • Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
  • Manage the recruitment of further on-site accreditation support where necessary

Person Specification 

Previous Experience of:

  • Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
  • Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
  • Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
  • Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
  • Experience of preparing progress reports and presenting these to Leadership
  • Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
  • Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications: 

  • Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
  • A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
  • Knowledge of UK sporting/event landscape
  • Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Communications Manager – Manchester City

A key role in the communications team, the Communications Manager will be responsible for communicating City Football Group’s commercial, partner-focused and some corporate activities. Areas of particular focus will include the Group’s partners and fans, requiring a sound knowledge and understanding of the Group’s range of assets, products and infrastructure.

The successful candidate will support the development and delivery of marketing communications plans and activities which uphold and sustain the reputation and public perception of City Football Group, our clubs and businesses.

Role specific accountabilities: To support the Head of Marketing Communications in developing and executing a global marketing communications strategy encompassing all appropriate functions of the organisation for external audiences

To draft communications collateral and materials, press releases, biographies, speeches, award submissions and briefing notes.

To act as a brand ambassador to ensure our identity and values are properly represented as we communicate with our fans and a broad range of other audiences.

To conduct media monitoring and media evaluation of all commercial communications in trade and marketing media, responding to and directing related media enquiries, working with communications agencies to manage media outreach where required.

To support the Manchester City press office and develop and maintain effective relationships with relevant key reporters from sports business, trade and marketing media.

To deliver international communications support for all international activity including Club tours, international football schools, international retail outlets and global partnerships.

To deliver or support communication launches according to agreed plans, of new Club partnerships and develop communications plans for existing partners, including scheduling, logistics, time line and production.

To provide support and advice where appropriate to relevant departments at Manchester City FC with regards to the most suitable delivery mechanisms or solutions for the design and implementation of corporate communication activities.

Role specific knowledge, skills and experience: Essential:

  • Experience of communications roles in a corporate/commercial environment, sound understanding of football as a global sport and related revenue streams
  • Outstanding written and presentational skills, strong grasp of media relations and experience to support that. Able to lead projects
  • The ideal candidate will be flexible and patient but with strong negotiation skills and powers of persuasion. Must be a team player who can work well across different teams. Willing either to take the initiative or form a critical part of a larger team
  • Experience of communications which can translate into the requirements of this role
  • Degree level or equivalent

Desirable:

  • Experience of sponsorship communications. Ideal candidate will have some experience of consumer/fan facing communications

Partnerships Manager – West Ham United

As part of the Club’s trajectory of growth, West Ham United is expanding its Commercial Partnerships Team. This Partnership Manager role, reporting to the Senior Partnership Manager, will be crucial in the successful delivery of activations and campaigns for partners of the Club.

The West Ham United Partnerships team carry out a diverse range of activities to ensure the club is fulfilling its obligations to the existing partnership portfolio. As a result, we are looking for a candidate that is truly excited to help our partners achieve their goals. The successful candidate will be required to work irregular hours including weekends and bank holidays.

Working closely with the Senior Partnerships Manager and wider commercial team, the Partnership Manager will be responsible for building and maintaining relationships with the Club’s partners ensuring effective rights delivery.

Key Responsibilities

  • Management and delivery of commercial rights
  • Day-to-day account management of the Club’s principal partners
  • Creation and development of marketing and activation plans
  • Management of partner experiences (Play on the Pitch, Watch the team train)
  • Management of matchday inventory and obligations
  • Implement research and measurement programmes that demonstrate ROI to partners
  • Creation and presentation of effective reporting materials
  • Agency management
  • Develop relationships with key internal and external stakeholders as well as senior officials and C-level executives
  • Assisting the business development team by creating case studies and suppling appropriate data and insight
  • Maintain knowledge of the latest industry standards and activity

Personal Specification

  • Thinks ahead, generates innovative ideas
  • Values and respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Positive outlook and looks for solutions when challenged
  • Enthusiastic with a strong team ethos and delivers under pressure
  • Outgoing and interested in brands, marketing and sponsorship
  • Able to work both autonomously and take a lead in projects

Skills and Experience

  • Ideally be a graduate (or equivalent) with a proven marketing background
  • At least 4 years experience of relevant sports marketing experience
  • Experience of managing a rights delivery programme, preferably in a sporting rights environment
  • Comfortable with collating, manipulating and presenting data
  • Strong communication skills and ability to build relationships with colleagues and clients
  • Excellent understanding of the UK and European football market
  • Excellent account and project management skills
  • Strong organisational skills and attention to detail
  • Excellent Microsoft Office skills
  • Self-reliance, drive, energy, innovation, creativity and a strong focus on delivery
  • A passion for sport and entertainment
  • Able to travel occasionally with regular weekend work

We are committed to the principle of equality and equal opportunities in employment and have been accredited with the being Disability Confident Committed. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

The Executives in Sport Group are retained on behalf of West Ham United to appoint a Partnership Manager. All direct applications and CV’s will be forwarded to The Executives in Sport Group.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied is anonymous and will not be viewed by recruiting managers.

https://forms.office.com/r/G2HhT6nE8V (Please copy and paste into your browser)

If you are interesting in this role, please press the apply button and include a copy of your CV.

Due to the expected large number of applicants only those candidates called for interview will be contacted.

B2B Events Senior Sales Manager – Web3 Summit for Sport

Company: Global Web3 Summit for Sport, Entertainment & Gaming

Website: web3summit.sport

Job Type: Full Time

Location: Wimbledon, London (Three days office, two day WFH)

Start Date: As soon as possible

Remuneration: competitive salary, which is dependent on experience, with a lucrative bonus structure

About your company: The Web3 Summit is the meeting place for Sports, Entertainment & Gaming Industries to learn how they can future-proof their businesses using the decentralised internet. Held at the iconic Emirates Stadium in London, the event attracted over 700+ senior executives from some of the world’s largest institutions like FIFA, JP Morgan, Coca-Cola, BMW, NBA, Animoca Brands, Tezos and many more. With 2023 lining up to be bigger and better than ever before, there couldn’t be a better time to join the team and put your stamp on the summit.

About your role:

We are looking for a high-performing B2B Global Conference Sales Manager to help us meet our sponsors & delegates acquisition and revenue growth targets by helping to bring the most innovative companies to the summit. You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the senior decision-makers across sports, entertainment, gaming and web3 organisations.

Your responsibilities include:

  • Achieving growth and hitting both sponsorship & delegate sales targets 
  • Designing and implementing a strategic events sales plan that expands the company’s customer base and ensures it’s strong presence
  • Own recruiting, objectives setting and performance monitoring of sales representatives
  • Build and promote strong, long-lasting partner/sponsor relationships to understand their needs and objectives within the partnership
  • Present sales, revenue and expenses reports and realistic forecasts to the management team

Requirements and skills

  • Successful previous experience as a b2b conference sales representative or sales manager, consistently meeting or exceeding targets.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from prospecting to closure
  • Motivated to hit the ground running and drive revenue
  • Strong business sense and industry knowledge

A plus if

  • You have some understanding of the web3 space and how it crosses over into the industries the summit covers.

Head of People Services – Manchester United

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

To work as a senior People leader, translating the People Strategy into excellent operational delivery in the People Service Centre and through transformation of the HR Information Systems. The Centre will deliver efficient and people-centric services including hire to retire administration: offers, contracts, new starter process, life events, ER case management, reward and benefits, safeguarding and L&D administration.The Role

  • Support the delivery of the People Strategy in providing reliable, efficient, “right first time” services to stakeholders.
  • Lead, inspire and coach the People Services team to provide development opportunities aligned with a career in HR.
  • Embed a high-performance culture of excellence in which colleagues in the Service Centre take ownership for problem resolution with a continual focus on employee experience.
  • Create a procedurally efficient environment in which ingenuity and creativity are encouraged and adopted as cornerstones for continuous improvement.
  • Oversee the delivery of all transactional People Services for the Club.
  • Ownership of the HRIS provider relationship, monitoring the SLA / KPI provision and ongoing service improvement.
  • Develop a working knowledge and understanding of employment in the international territories Manchester United are present in.
  • Actively seek out opportunities to drive improvement to the user (candidate/employee) experience with People Services; drive efficiency and maximise use of technology. Creating compelling business cases for ongoing improvements
  • Work closely with the Head of People, Senior People Partners and centres of expertise to understand local strategies and the impact on demand for People Services as well as resource required for project delivery 
  • Ensure full compliance with Manchester United governance and delegated authorities (eg SOX) and develop internal governance to ensure that all legislative and regulatory compliance is met (e.g. ONS requests for data; IR35 legislation; etc) 
  • Work closely with the Head of Candidate Experience and talent acquisition team to ensure the seamless process between selection and joining 
  • Understand future changes to employment law and work with the Senior People Partner – Digital Experience to ensure the People Advisors develop a deep understanding of future legislative changes and the impact on the Club, setting in place any processes and changes to ensure full compliance and management of risk. 
  • Understand the programme requirements needed to plan and deliver the HR Strategy and deploy resource accordingly. Understand risk and opportunities to each programme and ensure robust project management of each workstream is in place across HR. 

The Person:Operating As Both Leader Of The People Services Function And As a Member Of The Wider Senior People Team, The Head Of People Services Will Be

  • Process and service orientated; continually identifying ways to improve efficiency and end-user experience
  • Able to see beyond process and make complex, commercial decisions where necessary
  • Analytical and comfortable with accurate, time-pressured requests for data/analysis 
  • Highly engaging and coaching leader. Creates an environment where the People Service Centre grows talent for future succession in HR
  • Able to oversee multiple, complex activities and prioritise effectively
  • Able to act as part of the senior HR Leadership team and contribute and challenge on discussions beyond of the Service Centre, for example on broader HR Strategies
  • Externally curious, aware of external best practice and builds up a strong internal and external network
  • Strong influencing, negotiation, and communication skills 
  • They will also have extensive experience of leading relationships with HRIS providers, ideally with implementation of new digital platforms or modules across organisations.

Application Information: If you would like to join the team and be part of our mission, to win the United way, please submit your application by Tuesday 31st January 2023Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics. Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces. Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.

Head of Media Access and Content Delivery – Premier League

The Media Department at the Premier League are looking for a Head of Media Access and Content Delivery to oversee their access and content delivery function.The Head of Media Access and Content Delivery will provide oversight and direction to ensure the Premier League delivers a best-in-class player and manager access framework to all domestic and international broadcasting partners. This will include direct management of the access team to include strategic guidance, leadership on issue resolution and the setting and assessing of clear and measurable objectives. This role will also encompass the day-to-day management (and associated governance procedures) of the relevant sections of the Premier League Rule Book.Furthermore, the Head of Media Access and Content Delivery, will act as a content lead within the Media Department, will work alongside the senior team at Premier League Productions (PLP) to continually improve the quality and breadth of international programming.The Head of Media Access and Content Delivery will constantly be aware of the innovation and development of content strategies to drive improvement in the Premier League offering (both owned and operated and via third parties).This is an exciting opportunity to join an experienced team of broadcasting experts at the Premier League. The role would suit a driven, ambitious and personable candidate, with excellent communications skills and a background in communications, content or media at a Club or sports media company.Who We AreThe Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 1 billion homes in 189 countries.We have a wide variety of responsibilities. These include organising the competition and its Rule Book as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.Key Responsibilities

  • Content Development – constantly be aware of the innovation and development of new content/programming strands to drive improvement and engagement in the Premier League offering.
  • Access – work to continually improve all access arrangements made available to rights holders. Further, oversee the delivery of the Section K access programme and the associated reporting.
  • Broadcaster liaison – build and develop excellent working relationships with senior contacts at domestic and international broadcast partners, and PLP. Support on the strategic management of those relationships.
  • Club liaison – act as senior point of contact for Clubs concerning all access and content related elements of the Rule book. Importantly, build, develop and maintain strong relationships with senior Club personnel across communications and content.
  • Oversee the delivery of regular meetings with senior Club contacts, covering shared strategic goals, content sharing, access, and any general broadcast updates and issue resolution.
  • Events – provide access oversight to any relevant Premier League events to include pre-season tournaments, trophy lift, eSports, Hall of Fame, broadcaster briefings and media access days.
  • Activation – work with the Media Sales function to direct the access team on support for international rights holder’s utilisation and promotion across all global territories.
  • Production – account manage the digital clips production facility.

Requirements For The Role

  • Significant experience working in a sports media or Club communications, media or content role. The ideal candidate would have experience in multiple areas.
  • Demonstrable experience of innovative and progressive thinking in previous roles.
  • Experience of managing people in a high-output team.
  • A knowledge of / interest in football / sport and the workings of organisations involved in the industry.
  • Detailed knowledge of either Club communications and media delivery or broadcast content planning and delivery.
  • The ability to work calmly under pressure and a keen, can-do attitude.
  • Strong organisational skills and the ability to multitask and prioritise effectively.
  • Be a strong project manager, who can motivate others around them.
  • First-class Microsoft Office skills (especially Word, Excel and PowerPoint).
  • Excellent attention to detail and deadlines, taking pride in the quality of work produced.

Commercial Digital Manager – England Rugby

The RFU has been undergoing a period of significant change, responding to changes in the external environment whilst adjusting to the demands of a modern governing body. The organisation is currently one year into delivering an exciting strategic plan that hopes to have a transformational impact on Rugby Union. As part of this strategic plan, the RFU has an ambition to become a data-driven, user-centric organisation with market leading digital capabilities that will not only transform the rugby experience for players, volunteers and fans today, but also future proof the RFU for years to come. The Commercial Digital Manager will work to optimise the value of our digital inventory to promote relevant commercial offerings to fans and maximise the value of digital rights for current & new official sponsors. 

Accountabilities: 

Digital activation 

  • Champion the commercial value of our digital eco system to existing and potential partners 
  • Work with retail partner, licensees and current sponsors and our Partnerships team to ensure existing partner digital rights are being maximized 
  • Work closely with Web analytics to review the performance and impact of commercial digital activations 
  • Work with Consumer Engagement team to segment database audiences and understand the commercial value of those audiences 
  • Conceptualize, plan and deliver digital cross-channel commercial assets for official partners and internal commercial stakeholders (e.g. ticketing, retail, memberships). 

Digital rights 

  • Work with internal teams, such as Content, Consumer Engagement and Technology, to create new digital rights and sponsorship packages across the ecosystem and audience base 
  • Support the Business development team in evaluating the value of digital rights and packages for sponsors. 

Branded Content 

  • Be a link between Partnerships and Content teams to ideate and deliver branded content formats for official sponsors. 

Measurement & reporting 

  • Provide partners, licensees and retalier regular reports on digital activity, working with internal teams 
  • Review and regularly assess the commercial value of our digital assets 
  • Support Sales with key performance indicators of digital rights 

Stakeholder management 

  • Forge strong relationships with third party partner platforms such as Ticketmaster, Fanatics and Twickenham Experience. 
  • Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK (Brave, Accountable, Collaborative, Keep improving) culture. 
  • Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation 

Person Specification 

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. 

Qualifications, skills & experience: 

  • Effective communication skills and presentation 
  • Solid digital commercial background 
  • Experience of sports sponsorship a positive 
  • Experience in using analysis tools 
  • Good level of understanding of digital platforms and content 
  • Proactive in problem solving and ensuring the right people are involved 
  • Able to lead meetings with partners 
  • Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours. 

Additional Information: 

  • All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence 
  • The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate 
  • During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here. 
  • If you are a trans candidate applying for a job that requires a DBS check, please reach out to recruitment@rfu.com or directly to our safeguarding team (safeguarding@rfu.com) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. 
  • Please supply an anonymised CV

Creative Director – Ear to the Ground

THE OPPORTUNITY…

What if you could create work at the cutting edge of culture for some of the biggest global brands in gaming, sports and esports?

This is a chance to turn world-beating insight into visually stunning campaigns seen by millions. You will be part of a growing creative department at a multi award winning, independent agency that invests in talent and believes in big ideas.

This role is suited to a strategic and socially minded creative with a real entrepreneurial spirit as the agency is looking for somebody to help further grow our creative presence in the US. This is the perfect role for a culturally connected and ambitious creative looking for an exciting new challenge.

THE AGENCY…

Ear to the Ground is a global creative agency that uses sports, esports and gaming to build culturally powerful brands. Understanding the future of fandom is central to our proposition.

Our entire agency process is built on real-time listening with the new breed of fan. We do this by collaborating with our global network of over 11,000 fans. We call this Fan Intelligence®.

We pride ourselves on listening better than anyone and our purpose “To Make the World Listen” is fundamental in everything we do.

2021 was our fifth consecutive year of growth, we have long term partnerships with the likes of PlayStation, Sony Electronics, New Balance, and Coca-Cola.

OUR CULTURE… 

Ear to the Ground is a place where people grow, develop and thrive. 

We are proudly independent, not part of a larger conglomerate. At our core, we understand the importance of culture in enabling you to do your best work. Progress is possible for everyone that joins us. We reward ambition, invest in talent, and encourage you to forge your own path.

Our commitment to listening is felt by our own people too; this is an agency where every voice is heard. Supportive, collaborative, social, and inspiring.

THE ROLE…

Job Title: Creative Director

Hub: Creative

Location: Manchester

Responsible for: Art Director

JOB PURPOSE…

The Creative Director will bring a mix of marketing expertise and inspirational creativity to take Ear to the Ground’s Creative output to the next level. 

RESPONSIBILITIES & ACTIVITIES…

  • Work closely with Creative Strategists and our Fan Intelligence department to conduct internal and external creative workshops to collaboratively develop insight driven creative campaigns 
  • Bring to life ambitious creative ideas, translating them into compelling print materials, digital experiences and content experiences for visually sophisticated audiences
  • Present, or oversee presentation of final concepts, inspiring our clients to purchase 
  • Be an agency expert in creative market trends, visual communication, and the competitive landscape to inspire everyone in the agency to produce great work
  • Supervise a cross-functional team of graphic designers, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of creative campaign messaging and deliverables.
  • Review and approve art and copy developed by the team, ensuring deliverables that effectively address marketing goals and challenges
  • Build a world class team of internal and external creative resources to ensure that our creative is brilliantly executed 

SKILLS & EXPERIENCE…

Must have:

  • 10 years of related experience with 7+ years of creative direction in agency or corporate setting
  • A passion for youth culture, specifically in gaming, esports, sport and music. Across the mainstream, next gen and counter-culture.
  • Would be beneficial to have knowledge of gaming and esports
  • Several years of experience creating marketing/advertising campaigns from developing vision and the message platform to overseeing production
  • Understanding and past experience creating integrated campaigns across all marketing channels from digital, social media, paid media, mobile, but also understand offline and print
  • Proven experience with concept development led by strategic insight
  • Highly skilled with leading a team of creative talent
  • Strong creative vision with an understanding of business objectives
  • Inspirational knowledge of creative marketing

Hours: 
5 days per week with some flexibility required to meet needs of business

Content Operations Coordinator – FA

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

90 minutes to change our world

The Role

We have a fantastic opportunity for an organised and enthusiastic Content Operations Coordinator, who will manage and support processes (primarily budgeting and utilizing technical workflows) across content production and outsourcing.

There will be an aim of maximizing the teams capability, output and reporting to ensure delivery of a high standard across our England and FA Competitions channels, as well as supporting content production and wider workflows.

Key Accountabilities:

  • BUDGET MANAGEMENT: Management of multiple budget lines and processes (including digital dashboards,) leading regular stakeholder meetings, monitoring detailed month by month phased spend and developing further automation for prompt onboarding, payments and reporting across payments and revenue.
  • WORKFLOW AUTOMATION: Development of technical workflows and digital dashboards that utilise automation to communicate to stakeholders and maximise data tracking and reporting.
  • MANAGING DOCUMENTATON: Manage workflows where key documents are centralised, accessible and updated regularly (via Microsoft Sharepoint) and relevant paperwork for rights and contracts are filed and managed alongside health and safety, permissions, and assistant supervisory guidelines for maximum clarity and accountability.
  • CONTRACTS AND LEGAL: Being key point of contact for legal agreements and supporting procurement processes, re-negotiations and onboarding of new vendors.
  • VIDEO PRODUCTION: Support the streamlining of booking production resource, ensuring all processes, rates and contingencies are clear and consistent, working alongside supporting agencies and communicating clearly with all external providers around production via call-sheets and supported workflows.
  • STAKEHOLDER MANAGEMENT: Work across our key brands as a central point of contact across high profile calendar events and tournaments for best way of managing budgets and resource against and ensuring clear and prompt payments and bookings.
  • ACCREDITATION AND EVENT MANAGEMENT: Support processes for team accreditation requirements and be a central point for key organisations (UEFA/FIFA) and FA depts (broadcast, media ops and events) across matchdays and tournaments.
  • OTHER: Execute additional tasks as required in order to meet FA Group changing priorities. And comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.

What we are looking for?

Essential:

Knowledge;

  • Building of workflows using automation.
  • Working with freelancers and external production companies.
  • Complex financial workflows and documentation.
  • Production equipment hire, purchase and management.

Experience;

  • Handling complex production budgets.
  • Working with important and high-profile stakeholders.
  • Calm under pressure.
  • Managing centralised documents for budget planning.
  • Project Management.
  • Working with project management tools (Asana, Trello, Slack…etc.)

Technical Skills;

  • Expert experience of MS Excel, and other Microsoft Office products.
  • Elevated level of numeracy and problem solving.
  • Attention to detail and proactivity.
  • Agency and freelancer management.
  • Effective communication and relationship-management skills.

Desirable:

Knowledge;

  • Broadcast rights and embargoes.
  • Experience working in sports and/or with sports teams.
  • Strong contacts across production, mainly producers and camera operators.

Experience;

  • Working on large sporting events.
  • Assisting management of a small production team.
  • Working with multiple agencies and talent agents.

Technical Skills;

  • Ability to create presentations and present to a wide range of key stakeholders.
  • Advanced experience of building budget dashboards, using Power BI or similar.

What we can offer you?

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.

Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.