At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

To work as a senior People leader, translating the People Strategy into excellent operational delivery in the People Service Centre and through transformation of the HR Information Systems. The Centre will deliver efficient and people-centric services including hire to retire administration: offers, contracts, new starter process, life events, ER case management, reward and benefits, safeguarding and L&D administration.The Role

  • Support the delivery of the People Strategy in providing reliable, efficient, “right first time” services to stakeholders.
  • Lead, inspire and coach the People Services team to provide development opportunities aligned with a career in HR.
  • Embed a high-performance culture of excellence in which colleagues in the Service Centre take ownership for problem resolution with a continual focus on employee experience.
  • Create a procedurally efficient environment in which ingenuity and creativity are encouraged and adopted as cornerstones for continuous improvement.
  • Oversee the delivery of all transactional People Services for the Club.
  • Ownership of the HRIS provider relationship, monitoring the SLA / KPI provision and ongoing service improvement.
  • Develop a working knowledge and understanding of employment in the international territories Manchester United are present in.
  • Actively seek out opportunities to drive improvement to the user (candidate/employee) experience with People Services; drive efficiency and maximise use of technology. Creating compelling business cases for ongoing improvements
  • Work closely with the Head of People, Senior People Partners and centres of expertise to understand local strategies and the impact on demand for People Services as well as resource required for project delivery 
  • Ensure full compliance with Manchester United governance and delegated authorities (eg SOX) and develop internal governance to ensure that all legislative and regulatory compliance is met (e.g. ONS requests for data; IR35 legislation; etc) 
  • Work closely with the Head of Candidate Experience and talent acquisition team to ensure the seamless process between selection and joining 
  • Understand future changes to employment law and work with the Senior People Partner – Digital Experience to ensure the People Advisors develop a deep understanding of future legislative changes and the impact on the Club, setting in place any processes and changes to ensure full compliance and management of risk. 
  • Understand the programme requirements needed to plan and deliver the HR Strategy and deploy resource accordingly. Understand risk and opportunities to each programme and ensure robust project management of each workstream is in place across HR. 

The Person:Operating As Both Leader Of The People Services Function And As a Member Of The Wider Senior People Team, The Head Of People Services Will Be

  • Process and service orientated; continually identifying ways to improve efficiency and end-user experience
  • Able to see beyond process and make complex, commercial decisions where necessary
  • Analytical and comfortable with accurate, time-pressured requests for data/analysis 
  • Highly engaging and coaching leader. Creates an environment where the People Service Centre grows talent for future succession in HR
  • Able to oversee multiple, complex activities and prioritise effectively
  • Able to act as part of the senior HR Leadership team and contribute and challenge on discussions beyond of the Service Centre, for example on broader HR Strategies
  • Externally curious, aware of external best practice and builds up a strong internal and external network
  • Strong influencing, negotiation, and communication skills 
  • They will also have extensive experience of leading relationships with HRIS providers, ideally with implementation of new digital platforms or modules across organisations.

Application Information: If you would like to join the team and be part of our mission, to win the United way, please submit your application by Tuesday 31st January 2023Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics. Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces. Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.

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