Development Project Coordinator – FIFA

ROLE TITLE : Development Project Coordinator

DEPARTMENT : FIFA Forward Development Program

LOCATION : Paris, Île-de-France, France On-site

FIFA is now looking for a Development Project Coordinator to support them on their mission.

These are your key tasks:
• Assisting with the administration and operation of the FIFA Forward Development Programme across the Member Associations Services sub-division
• Reviewing applications submitted by Member Associations for specific projects related to Football Infrastructure & Environment
• Ensuring adherence of applications to the FIFA Forward Development Programme regulations
• Collecting, assessing and documenting all relevant information required for the draft process of the funding agreement for the specific project applied for by Member Associations
• Monitoring the implementation and progress of specific projects
• Preparing regular status reports for both internal and external stakeholders
• Coordinating the centralised supporting services provided by FIFA
• Supporting in the review of regulatory framework of the FIFA Forward Development Programme
• Coordinating logistics of workshops, meetings and seminars
• Assisting the Director Member Associations Services in ad-hoc tasks pertaining to the functioning of the Member Association Services sub-division

The specific competencies we require for this position are:
• Bachelor’s or Master’s degree in Business Administration or equivalent
• At least 3 years’ experience in a similar role
• Experience with sports infrastructure is an advantage
• Full professional proficiency in English and French
• Proficiency in any other FIFA language (Spanish / German / Arabic / Portuguese / Russian) is an asset
• Proficient in of Microsoft Office products (Word / PowerPoint / Excel)
• Well-balanced mentality between team player and self-reliant
• Great ability to prioritize tasks and operate goal-oriented
• High attention to detail and punctuality
• Good ability to manage high pressure and stress
• Good design thinking and being open minded

Fédération Internationale de Football Association, 4 Rue Royale, 75008 Paris, France

Podcast Producer – Manchester United

ROLE TITLE : Podcast Producer

DEPARTMENT : Marketing

LOCATION: Manchester

The Purpose

Manchester United are currently looking for a creative, passionate, and knowledgeable podcast producer to join our original productions team.

The club is looking to grow our award-winning Official Manchester United podcast brand and this role will see the successful candidate responsible for the production and delivery of the documentary/storytelling strand

The Role

  • Developing narrative-based ideas for individual podcasts
  • Researching stories and writing pitches for commission
  • Liaise with our in-house talent team to secure contributors
  • Producing all commissioned stories, including capturing content with contributors
  • Managing all technical aspects of podcast production
  • Working with motion GRFX artists to produce a visually engaging version of all podcasts
  • Deliver both an audio and visual version of each podcast
  • Generate and supply support short form content (clips/key stories etc) to our wider content teams (and marketing/comms teams) from each podcast for external promotion
  • As part of the wider Originals productions team, the successful candidate may also be required to work on other projects including documentaries, archive programs and short form series.

The Person:

  • Knowledge of Manchester United history to allow for the development of narrative based podcast ideas about the club, it’s team and players
  • Ability and demonstrable experience of creating engaging stories for our fans
  • Demonstrate high level podcast production experience from previous roles
  • Ability to develop engaging stories for the Manchester United podcast to tell
  • Excellent technical proficiency in all areas of podcast production (including audio editing software)
  • Excellent interpersonal skills to be able to get the best out of contributors
  • Ability to communicate effectively, especially being able to write/deliver strong podcast pitches
  • Ability to work on a range of projects at once while effectively prioritising. There will be a high volume of podcast produced during the calendar year, so the successful candidate will have to be able to work across several such projects at the same time

If you would you like to join the team and be part of our mission, to win the United way, please submit your application by 15th July 2022.

Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications and this may not always possible.

Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level.

Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.

Manchester United FC & Group positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.

If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

CRM Operations Manager – RFU

ROLE TITLE : CRM Operations Manager (IBM Campaign / Unica)

DEPARTMENT : Marketing

REPORTS TO : CRM Delivery Lead

JOB LEVEL : Guide 

LOCATION : Twickenham (Hybrid Working)

SALARY : £40-45,000 (depending on experience), plus benefits

The Rugby Football Union (RFU) is seeking a highly analytical CRM Operations Manager who is an expert in campaign data and is looking to take on a role that will help transform the way the RFU manages data for all marketing campaigns.

Nature and Scope:

The CRM Operations Manager will be responsible for the day-to-day planning and delivery of campaigns within our audience management tool (Unica Campaign) and will play a critical role in the delivery of the CRM Marketing strategy for all commercial and community marketing campaigns to the RFU’s existing customer base.

The role holder will work closely with the Senior CRM Manager and CRM Delivery Lead to help deliver the CRM audience strategy, as the RFU continues on their digital transformation journey in building a better two-way relationship with all their fans and community rugby stakeholders.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

Responsibilities & Accountabilities:

• Delivery of all campaign & QA processes, troubleshooting performance issues and continually developing data processes, contact and response history processing and developing new features in the tool.

• Planning and delivery of all campaign audiences for all commercial and community rugby CRM campaigns via HCL Unica & Acoustic Campaign – including HCL Unica template configuration, offer template optimisations, forms, attributes, and workflows. 

• Development of automated lifecycle communications in HCL Unica that focus on providing a more personalised experience and lead to an increase in engagement and retention.

• Development of all audiences and segments within HCL Unica, continually evolving these as the needs of the business change. 

• Collaborating with key stakeholders within the Technology team, ensuring HCL Unica aligns and integrates with RFU’s Data Warehouse and that all campaign data processing activity flows accurately through the appropriate platforms.

• Collaborating with the CRM Campaign Manager and CRM Delivery Lead to enhance the campaign briefing process and campaign performance capabilities – including developing the breadth of analysis and the method for reporting these back to key stakeholders.

• Supporting the Campaign Delivery Lead in the management of the CRM team’s direct relationship with HCL Unica. 

• Acting as an ambassador for and promoting the best interests of the RFU at all times, including the promotion of the RFU’s Core Values.

• Undertaking such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the RFU.

Person Specification:

Qualifications and Experience:

• 2-3 years’ experience in a previous campaign operations role working on HCL Unica / IBM Campaign or a similar platform.

• A knowledge and previous experience of using SQL to querying databases and a proficiency in core data processing activities.

• Experience of working with multiple customer databases and relational databases.

• An understanding of data processing techniques and tools and previous experience of developing systematic logic (e.g. database queries, business requirements) using data manipulation tools.

• Previous experience of developing automated campaign programs.

• Previous experience of working with propensity models and customer segmentations would be advantageous.

• Understanding and experience of using reporting tools such as Google Analytics and Tableau.

• Appreciation of need to follow process and data governance/security

Skills and Personal Attributes:

• Exceptional attention to detail and an analytical mindset.

• Outstanding organisation skills and a good awareness in prioritising tasks and deadlines.

• Strong stakeholder management skills and well-developed verbal and written communication skills with the ability to communicate at all levels.

• Quick at picking up new digital systems and working across multiple tools and platforms.

• Creative problem solver and the ability to adapt to evolving business needs.

• Resilient, focused under pressure and able to execute campaign briefs in a fast-moving commercial environment. 

• Self-motivated and the ability to work in a thorough and logical manner. 

Additional Information:

• Due to the nature of the role and exposure to customer data, the candidate must maintain an appropriate standard of confidentiality.

• The candidate must live within a commutable distance to Twickenham and personal circumstances must allow them to work extended hours on occasion during times of peak activity including evenings and weekends. 

• The role description, person specification, role grade and role title may be subject to change at the discretion of the RFU. Any changes will be communicated to the role holder as appropriate.

Sports Psychologist – England Women’s Cricket

PURPOSE

To provide world class Sports Psychology support to England Women’s Cricket.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

YOU’LL LOVE THIS JOB IF

  • You thrive in a dressing room setting, enjoy touring and are a consistent positive influence within the team environment.
  • You collaborate and love working across diverse teams to solve problems, share learnings and discuss ideas.
  • You enjoy applying and adapting your expert skills to help players and the team thrive.

YOU’LL BE DOING

  • Delivering Sports Psychology to England contracted players
  • Ensuring a robust and appropriate Sports Psychology strategy across England Women’s pathway and delivering to England Women’s Academy as required. 
  • Working with the Head of England Women’s Science and Medicine to support any Sports Psychology related delivery or guidance across the Women’s Elite Domestic Regions.
  • Working within the England Women’s Performance team to contribute to and deliver player development plans in line with the overall performance strategy.
  • Providing Sports Psychology support to England Women’s Team during both winter and summer tours. The touring commitments will vary each year and this individual will not be expected to be present on all tours at all times.
  • To contribute to and work with England Women’s MDT to ensure a robust wellbeing strategy is delivered.
  • Working within the England Women’s Science and Medicine team to contribute to wider projects, CPD events and activities that will strengthen our immediate team and domestic system and promote excellence in Science and Medicine practice within cricket.
  • To work with the wider MDT in relation to the planning and delivery of any cultural work

YOU’LL HAVE

Essential

  • Current registration with the Health and Care Professions Council (HCPC) as a Sports and Exercise Psychologist
  • Currently BPS Chartered
  • Extensive experience of working in elite team sport, including experience of major tournaments and events.
  • Significant experience of working within a multidisciplinary team
  • Significant experience delivering both group and individual work
  • Significant Experience of stakeholder management and influencing others.
  • Significant experience in working within a wellbeing forum
  • Trained in the delivery of psychology profiling, for example MBTI, spotlight.
  • Enhanced DBS

YOU’LL RECEIVE

  • Competitive salary – £45-50k
  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced maternity
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your potential

Project Manager – DAZN

Are you looking for a Project Manager role that will allow you to use your commercial, technical and communication skills to improve the way we deliver campaigns for advertisers?

At DAZN 📺🥊⚽, commercial revenue is the backbone of our overarching business model. We work with advertisers & sponsors alike to deliver their campaign messaging to a DAZN audience in a meaningful & relevant way. Be it within a live broadcast, DAZN Originals content, shoulder programming or content published across our growing social ecosystem, DAZN can offer unique opportunities for brands to engage with sports fans.

In this role as Project Manager at DAZN, you´ll have the opportunity to manage and oversee the activation of brand projects across global DAZN’s channels. You will work hand-in-glove with the Global & Market Sales team who are constantly selling unique & innovative solutions to advertisers. And drive innovative solutions through robust relationships with internal production & content teams within the DAZN business. 

You will understand the delivery of broadcast integration, custom content and media campaigns, be organised and communicate effectively to internal teams, but most of all you will be passionate about sport and delivering the very best service for our clients.🙂

This role can be based in Hammersmith, London

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), annual performance-related bonus, private medical insurance, life assurance, pension contributions up to 5%, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

As our new Project Manager, you’ll have the opportunity to:

  • Project manage multi-territory campaigns, including the workflow between market & Global teams, and other central functions to deliver successful campaigns.
  • Support global Sales and Strategy teams with client proposals by being the source of truth for platform & broadcast executions.
  • Work with the Global Sales team to implement innovative broadcast & digital campaigns that tie in with our client’s key objectives.
  • Governance of market project management functions including creation of communications & documentation frameworks, to ensure the quality of output.
  • Own the activation and optimisation of all campaigns to ensure they over-deliver against pre-defined quality & KPIs, incl. preparing and delivering timely and accurate reports for DAZN clients during and post campaigns.
  • Maintain industry knowledge and trends to develop ideas for future campaigns and evaluate key campaign learnings and insights so that DAZN is constantly evolving and progressing our approach.

You’ll be set up for success if you have:

  • Previous experience in a project management role, preferably in the sports industry.
  • Extensive knowledge of the sports media industry, including broadcast, digital and social media marketing.
  • Experience in working with brands, rights holders, competition leagues or broadcasters.
  • Excellent organisational and project management skills with the ability to manage and prioritise multiple campaigns.
  • Ability to communicate at all levels about the progress of campaign delivery and proven success working with internal teams and all levels of management.
  • Exceptional people management and communication skills.

Even better if you have:

  • Strong knowledge of MS Word, Outlook, PowerPoint and Excel for reporting, sharing documents & building presentations on an ad-hoc basis.
  • Creativity & Innovation; ability to generate and translate an idea into a product or service that creates value for an advertiser.
  • Worked with a global subscription and/or digital media business and a keen interest in a variety of sports.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team you’ll have the opportunity to make your mark and the power to make change happen. We’re doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We’re using world-class technology to transform sports and revolutionise the industry and we’re not going to stop.

If you’re ambitious, inventive, brave and supportive, then you’re the kind of person who’s going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

Marketing Manager (Brand) – Brentford

We are looking to recruit a Marketing Manager – Brand, sitting in the Marketing Services department. The successful candidate will ensure our fan experience is consistently positive across both online and offline touchpoints.

After a successful first season in the Premier League, Brentford continues to attract a new fanbase both looking to attend matches and engaging with us online. This growth is set to continue apace as we launch a new website in July 2022. This is an integral role within Club Marketing, with the aim of understanding, servicing, and growing the fanbase. You should seek innovative solutions to enable the growth required to meet our goals.

Reporting to the Head of Club Marketing, this role will be responsible for nurturing the relationship with both existing fans and with new fans from their first visit to the Brentford website through to their first visit to the Brentford Community Stadium. Whilst this role requires a flexible approach and will contain variety, it’s heartland lies in building the Brentford FC brand and establishing the brand values internally and externally.

The successful candidate will be forward thinking, commercially savvy and always innovating. You will be working in the ‘Premier League’ of consumer brands where you will have been trained to an exceptionally high level, but you now want to make a move into the world of sport, in particular, football.

Full details on the role and how to apply can be seen here at Brentford FC Marketing Manager – Brand JD 2022.

Director of Development – Wales Lacrosse

A new position has been created of Development Director to join the Executive group of Wales Lacrosse and oversee the implementation of Lacrosse development within Wales.

Wales Lacrosse is a small National Governing Body, supporting the development of lacrosse at all levels within Wales and for those of Welsh heritage. 

We are: 

Professional: We set high standards and expectations on and off the pitch, always acting with integrity.

Dynamic: We bring positive attitudes, energy and innovation to all training and performance.

Inclusive: We celebrate the strength of diversity, valuing everyone involved in our work, regardless of ability, race, beliefs or sexual orientation.

Responsibilities include

  • Create and monitor a development plan in line with our current strategy.
  • Build relationships with key elements of the strategy. University, Club, Schools
  • To continue the work on coaching “credaou” ensuring excellence in coaching delivery.
  • Establish 3 development hubs across Wales.
  • Develop and implement systems and methodologies to evaluate the success of the development programmes
  • Lead the Development Committee
  • Ensure and promote equality of opportunity, respecting diversity and recognising the needs of different groups and individuals
  • Oversee the recruitment and retention of a team of development coaches to support the programme and deliver our vision of lacrosse in Wales
  • Oversee the expansion of Dragons holiday camps
  • Write grant applications to relevant agencies.
  • Monitor and report to agencies on progress with programmes developed using grant funding.

Reports to:

CEO

Person Specification 

  • Previous experience of working in a development management role. 
  • A proven track record of creating development programmes
  • Able to work effectively, using excellent communication and problem solving skills.
  • Strong planning and organisational skills, ability to prioritise and meet timescales.
  • Innovative approaches to addressing challenges
  • Ability to reflect upon work to create positive change
  • Previous lacrosse experience is not necessary.
  • IT literate.

Remuneration is based on a day rate relative to specific events and projects. Some travel expenses and accommodation costs are covered.

To apply and for further information please send your CV with a short covering letter to womens-performance@welshlacrosse.co.uk by 31st July. Online interviews will take place from 8th August.

Independent Chair – Pentathlon GB

Pentathlon GB has a head office in Bath

This is a voluntary position (plus expenses)

Pentathlon GB is recruiting a new Chair, at a pivotal moment in the sport, and is looking for an effective, driven, and experienced individual to lead the team.

After the recent gold medal success of the Tokyo Olympics and subsequent World Cups, a successful bid to host the 2023 Modern Pentathlon and Laser Run World Championships, as well as the forthcoming Paris Olympics, this is incredibly exciting time to lead the Pentathlon GB Board.

With the Modern Pentathlon World Championships being held at Bath University in 2023 and a flourishing world class programme of podium athletes, opportunities exist to build on the sports family of sponsors and commercial partners. There is also an organisational focus on maintaining international relations activity as Modern Pentathlon looks to secure its 2028 Olympic status and to deliver membership growth and participation over the coming period to support both income streams and future sporting success.

We are seeking a candidate with strong Board experience, proven leadership skills, a clear understanding of Governance and a commitment to drive our sport forward. Candidates do not need to be from an elite sport or Pentathlon background, we welcome those with expertise from a wide range of sectors.

The position is voluntary, with expenses paid. Terms are for 2 years with an expectation of 2 terms and a maximum of 4 terms served. The Pentathlon GB head office is in Bath, with flexibility around where Board meetings are held.

Personal Attributes, Responsibilities and Experience

The successful candidate will utilise their personal attributes to:

  • Uphold the highest standards of integrity, teamwork, and diplomacy, forging genuine and purposeful relationships 
  • Provide strong leadership and communication, including representing both the members and company 
  • Commit to drive forward Modern Pentathlon and the family of sports at both grassroot and elite levels

Critical areas of responsibility in this role include working to:

  • Set the agenda, style and tone of Board conduct and discussions to promote effective decision-making and constructive debate 
  • Oversee the recruitment, induction, and development of new Directors 
  • Promote and enforce the highest standards of corporate governance, including ensuring a clear structure for and the effective running of Board committees 
  • Establish a close relationship of trust with the CEO, providing support and advice, while respecting executive responsibility 
  • Promote diversity and inclusion principles across the Board membership, the Executive and throughout the sport 
  • Develop strategy and develop policy 
  • Provide operational support and line management to the CEO 
  • Represent the Board in national and international environments where appropriate 
  • Influence UK and International bodies on relevant topics 
  • Provide financial support to the CEO and finance team to ensure that PGB funds are spent economically, efficiently, and effectively 

Suitable candidates for the position should possess substantial board experience, either as Chair or senior level in the public, private or voluntary sector. Alternatively, substantial board experience as a member of a National Governing Body of a Sport or similar organisation. You will have a passion for sport, with an awareness of Modern Pentathlon and an enthusiasm to help take a sport forward.

You will need to have the ability to develop and nurture relationships with various stakeholder groups and take decisions in an open and transparent manner.

Application process to apply: Please send a brief covering letter with your CV, ideally as one document, to: daryl.mason@hartmannmason.com

If you have any questions about the role, a call can be arranged by contacting Daryl on the above email.

Closing date: Please submit application by 26th July

Pentathlon GB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

E-Commerce Trading Executive – Tottenham Hotspur

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London, with a global following of millions. 

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane. 

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk. 

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

· A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.

· A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.

· Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world’s leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company

· A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040 

· An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes

The E-commerce Merchandiser & Growth Executive plays a crucial role in growing the Stadium Tours, Dare Skywalk and Edge Visitor Attractions business at Tottenham Hotspur Stadium. As a key member of the Digital Platforms pod within the Digital & Growth Marketing team, you will own the online customer experience for Visitor Attractions and be responsible for driving growth and performance through the merchandising, optimisation and personalisation of all Visitor Attractions products on our e-commerce website and transactional platforms.

You live and breathe customer experience, and will be the voice of the customer when it comes to website experience. You will focus on product merchandising, customer segmentation, and site optimisation through A/B & multivariate testing and making refinements to the customer journey. You love breaking down complex problems to identify simple solutions that deliver world-class customer experiences. You understand the importance of building seamless customer experiences in an omni-channel world, have an insatiable appetite for understanding your customers and are relentless in delivering online experiences that raise the bar.

You will have a best-in-breed technology stack at your disposal to deliver on our commercial, optimisation, and conversion rate objectives. You should have a growth-focused mentality and the desire to drive learnings for the business through conversation rate optimisation (CRO) via A/B and MVT experimentation. You must have a working knowledge of content management systems (CMS) and experimentation tools, such as Optimizely or Dynamic Yield. You are a creative thinker with an analytical mind, and will put that mindset to use in a fast-paced, hyper-evolving environment where marketing, data and product combine to propel the growth of our Visitor Attractions online experience. You will report to the Digital Platforms Marketing Manager and work cross-functionally with the Visitor Attractions Commercial Lead and Marketing Manager to drive our ambitious digital growth strategy.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, gender, race, ethnic origin, religion /belief, or sexual orientation.

Key Responsibilities

  • Drive the overall website merchandising strategy for Stadium Tours, The Dare Skywalk and The Edge, determining site needs for marketing campaigns, new product introductions, and evergreen functionality based on short and long-term business goals.
  • Oversee the publishing of products and content across our site, including authoring pages in our CMS, managing product info, implementing site changes ahead of events and campaigns.
  • Define and build a continuous CRO plan to drive incremental improvements to site engagement and conversion
  • Assist in managing the optimisation roadmap for the customer journey, identifying areas of concern and monitor e-commerce trends.
  • Creation of new and relevant customer journeys which promote current and future Visitor Attractions products and categories
  • Measure and optimize site conversion through adjustments to navigation, product, content, and other site functionality.
  • Proactive analysis of data to define improvement recommendations with actionable insights and next steps for senior management
  • Launch A/B and multivariate tests with strong hypotheses to significantly increase website conversion rate
  • Monitor website analytics against agreed KPI’s to ensure business targets are exceeded and where appropriate identify areas of concerns and implement corrective action
  • Work closely with the marketing team and wider business to ensure they are up to date with roll outs of features and functionality across Visitor Attractions
  • Utilise Google Analytics GA4 and Mixpanel to analyse a wide range of areas from traffic conversion, site conversion, check and platform behaviours to provide insight for optimising funnel performance
  • Identify trends and user behaviour to quantify customer habits and recommend optimisations to maximise traffic, reduce abandonment rate, and increase conversions
  • Monitor sales daily/weekly/monthly ensuring the business is on track to hit performance targets
  • Provide a regular suite of reports to the key business stakeholders on new initiatives, data insights and results.
  • Deliver consistent growth and performance improvement

Personal Attributes

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility

Skills & Experience

ABOUT YOU

You are an ambitious self-starter who has a deep passion for building world-class, innovative and memorable customer experiences. You will have proven analytical capabilities, strong persuasive writing skills, deep website experience, a tenacity to develop ideas independently, be comfortable with ambiguity, and thrive in a fast-paced, complex and ever-evolving environment.

  • A proactive digital native, with 3+ years’ experience in merchandising and/or digital optimisation
  • Experience in a D2C e-commerce start-up, scale-up or other high growth business.
  • Experience in Attractions, Events or Ticketing verticals desirable but not required.
  • A self-starter able to hit the ground running with passion and ability.
  • Agile and able to adapt quickly in a high-profile business.
  • Able to prioritize projects with strong attention to detail.
  • You know your way around the back end of a website CMS
  • Experience with Google Analytics and/or product analytics such as Mixpanel, Amplitude, Heap
  • Experience with website experimentation and personalisation tools such as Dynamic Yield or Optimizely highly desired
  • Experience with customer data platforms and BI tools
  • Excellent business judgement and strategic thinking
  • Strong understanding of how to optimize and personalise content to increase conversion
  • Highly analytical and adept at using data and insights to spot trends and make decisions.
  • Able to build effective relationships across all levels of an organisation.
  • A confident communicator and a dab hand at challenging colleagues in a positive and encouraging way when required.
  • You enjoy working autonomously but are able to earn trust with a collaborative work style.
  • Strong Excel, numerical and analytical skills, able to extract and analyse data from platforms (e.g., Google Analytics, Mixpanel, mParticle, personalisation and web testing tools)
  • Well-organised, logical and efficient; process-driven with good project management skills.
  • Desirable: CIM Marketing Certificate (or similar)
  • Bachelor’s Degree, minimum 2:1

Team Administrator Rugby and Office – Ospreys

This is an exciting time to join Ospreys Rugby as we build strength in our Operations team to support the growth of the rugby franchise 

If you are excited about sport and have the ability to provide first class administrative and co-ordination support to a vibrant team this could be the job for you.

We are looking for a team player with excellent organisation skills and an eye for detail.  With strong administration and planning ability you will be confident in dealing with a variety of tasks and working to strict deadlines.  Strong self-awareness is essential, as is the ability to work with discretion in a professional sporting environment. 

This role is full time and will work across rugby and business from both the Swansea.com stadium and our High Performance Centre in Llandarcy. The successful candidate will need to be available to work on match days. Reporting into the Operations Manager with a dotted line into the Performance Director.

You can find out more about the role by downloading the job descriptionhere.

If you think this could be you, and you are ready to join us, grow with us and be with us in flight email your CV and a covering letter to Janey Wise  HR Manager janey.wise@ospreysrugby.com .

Closing date for applications is 8th August 2022, as we are advertising the role to internal applicants, we reserve the right to close the role sooner if a suitable candidate is found.