Data and Insights Manager – Manchester City

Fan Experience Analytics and Insights is central to City Football Marketing’s global growth plan. Building fan loyalty, growth and monetisation across all territories through understanding of their behaviours and needs.

You will leverage industry leading cloud-based data platform (built in house) that allows to benefit from the current state-of-the-art technology such as machine learning, AI or big data to analyse fan behavioural data.

You must be highly analytical, personable, communicative and motivated to deliver actionable insights through data, with experience in managing projects through to completion. You will be working in a challenging and dynamic environment where your analysis will facilitate key business decisions and influence marketing strategies.

Role specific accountabilities: 

1

Proactively work with different teams to identify data solutions we can develop to support the business, creating project plans

2

Independently complete analytical projects, starting from the internal client’s brief to the presentation of the learnings

3

Build data models to improve personalisation, engagement and monetisation across our digital portfolio: email, website, app, digital ads and social media

4

Support more junior roles in project development and delivery

5

Act as Scrum Master in Agile set-up to ensure efficient team development of data

Role specific knowledge, skills and experience: 

Essential:

  • At least 3-5 years of experience in an analytical role deriving actionable business insights from data (more junior candidates may be considered if proven fit)
  • Ability to use high-level scripting language (e.g. Python, PySpark, R) on a daily basis 
  • Consulting mindset, i.e., ability to guide business stakeholders through analytical insights to drive business value 
  • Experience with visualisation tools (e.g. Power BI, Tableau)
  • Bachelor’s Degree in Math, Computer Science or STEM/numerate degree
  • Experience in Agile framework

Desirable:

  • Experience with enterprise cloud services (especially Microsoft Azure) 
  • Certification in Agile development methodologies 
  • Understanding of Machine Learning techniques and concepts
  • Experience with software engineering best practices like version control and CI/CD across environments
  • Master in STEM field
  • Passion for sports, particularly football

Euro 2024 Sponsorship Coordinator – UEFA

Sponsorship is an important part of UEFA’s marketing and commercial strategy, and sponsorship partners play a vital role in all UEFA competitions thanks to their financial support and their promotional potential worldwide. The Sponsorship Coordinator works on the development of UEFA’s national team football sponsorship programme, from sponsor contracting and sponsor rights delivery to agency management and sponsor account management. In addition, the Sponsorship Coordinator is responsible for supervising implementation of the sponsorship programme for assigned partners, overseeing their marketing operations and promotional activities, and representing their interests throughout the season.

The role requires excellent knowledge of UEFA’s commercial strategy, UEFA’s marketing platform objectives, sponsorship agreements, sponsors’ rights and obligations, and UEFA’s digital strategy. Equally, the role requires great knowledge of the digital marketing and media landscape, as digital activations have become a key pillar of sponsorship.

Key responsibilities:

– Coordinating UEFA’s national team football sponsorship programme under the leadership of the Sponsorship Specialist
– Overall project management in relation to sponsorship for the men’s UEFA EURO 2024 and UEFA European Qualifiers
– Supporting the management of agencies in charge of account management
– Contributing to budget management
– Coordinating client servicing, sponsor meetings, reporting, workshops and budgeting for assigned UEFA national team football sponsors
– Liaising between sponsors, CAA11 and the Commercial Operations unit, ensuring that all parties fully understand the commercial rights to be delivered

Profile:

Experience required:
– at least 3 years’ experience in the international sports industry, dealing with agencies, clients, sponsors, national associations or clubs

Education:
– Bachelor’s or master’s in marketing or business management, ideally specialising in sports marketing

Languages:
– English / Proficient

Additional requirements:
– Budget Management / Advanced
– MS Office / Advanced
– Project Management / Advanced
– Excellent communication skills
– Ability to influence decision-makers using expert knowledge and credible arguments
– Excellent presentation skills
– Natural leadership and ability to gain respect from sponsors, colleagues, agencies and other stakeholders
– Solution-oriented
– Service-oriented
– Good organisational skills and attention to detail, with ability to see the bigger picture
– Interested in sport in general and football in particular
– Willing to travel

Debenture Relationship Manager – Wimbledon

We’re looking for a Debenture Relationship Manager to join us on a 12 month fixed term contract. In this role, you’ll manage a small team and lead and develop the differentiated service experience for the complete debenture operation, both year-round and during The Championships.

Delivery of this operation is complex and challenging and a desire to provide a first-class guest experience will be at the heart of your decisions, interactions, planning and the actions that you take. 

What you’ll be doing

  • Lead The Championships operational delivery, ensuring service standards and minimising queues. Take the initiative and go the extra mile; anticipate additional services and requirements
  • Oversee and quality control front of house services to debenture holders during The Championships, including seamless operation of debenture areas with the Food & Drink team
  • Recruit and train a team of debenture hosts to deliver a knowledgeable, friendly and professional service
  • Lead a team of three permanent staff in delivering a continually improving, innovative and world class customer service experience. Recruit, train and develop temporary staff through the Wimbledon placement scheme
  • Manage the relationship with debenture holders ensuring a high level of engagement and satisfaction. Encourage a level of personalised service through email, phone and in person events in order to develop and nurture strong relationships, to understand debenture holder needs and challenges and provide the very best support
  • Lead the year-round communication with debenture holders, including via the website and email and responses to individual queries to deliver a world class guest experience
  • Enhance the debenture website for use by debenture holders, and guests with debenture tickets, providing clear and concise information on the services and facilities available
  • Lead The Championships communication with debenture holders, including feedback, queries and managing expectations of your customer base 
  • Act as an escalation point in relation to customer queries and complaints
  • Work with the internal design team to produce annual debenture guides and gifts as well as ad-hoc publications and information
  • Run around four annual events for debenture holders
  • Working with the Financial Controller, coordinate and develop the Official Market, including proposals, website design, integration and allocation of tickets
  • Centre Court debenture issue
  • Execute the marketing strategy for the debenture issue.
  • Lead the prospectus design process for debenture issues, in conjunction with the creative team.
  • Working with the Financial Controller, coordinate and develop the application and allotment process for debentures.

The Championships

  • During The Championships and events, and in the build up to The Championships, you will need to work flexible shifts which will include evenings and weekends.

About You

  • Strong background and experience in delivering exceptional customer service in a hospitality, sporting or membership environment
  • Articulate and competent communicator across varied customer channels
  • Experience in leading customer communications, online, written and verbal, in a membership environment
  • Experience of dealing with elite, exclusive or high net worth individuals
  • The ability to problem solve, with a proven track record of complex complaint handling
  • The ability to manage a varied and challenging workload to strict deadlines
  • Dedicated and consistent attention to detail
  • Comfortable with ambiguity, with the ability to simplify existing processes
  • Experience of managing others
  • Excellent interpersonal skills and a team player
  • Ability to communicate with a broad range of customers, adapting style and approach as and when required
  • Creative problem solving
  • Passionate about providing an exceptional level of service
  • Positive and proactive approach to all elements of the role
  • Uses initiative and is proactive in helping to create and implement new ideas
  • Ability to manage in a pressurised environment

About Us 

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships. Debentures for Centre and No.1 Court are issued every five years and debenture holders have a range of facilities available during The Championships. This role is responsible for the overall relationship with debenture holders alongside Championships debenture operations.

This role will be involved in the marketing, creative and transactional elements of the forthcoming Centre Court debenture issue during spring 2024.

Membership Club Support Coordinator – AFL

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

12-month Maximum Term Position

The AFL Club Membership Services team provides support for the AFL and AFL Clubs, playing a central role in membership program support, database operations and leading growth strategies to achieve industry membership revenue and volume targets.The primary function of this role is delivery of membership database platform support including system setup, account management, data analysis and reporting. While technical expertise will be highly valued, strong communication and collaboration skills are essential as this role works closely with club membership teams to support their annual programs and initiatives.As part of the platform support, this role will help facilitate member ticketing, match access and compliance.

A DAY IN THE LIFE OF

Key Accountabilities

  • Working in an energized, engaged team on supporting the growth of Club and AFL memberships across the AFL industry 
  • Deliver accurate and timely operational support across key phases of the membership cycle, including renewal, fulfilment, entitlements and payment plan management. 
  • Provide membership database support to clubs, including system setup, product builds, inventory management, data analysis and reporting. 
  • Develop strong working relationships with membership and ticketing staff at AFL clubs, understanding their business drivers and campaign needs, and providing systems and database training as required 
  • Support industry projects that drive member/fan engagement, attendance and membership growth 
  • Focus on operational efficiencies and advancing membership technology 
  • Contribute to key projects within and outside of core role 

OUR IDEAL TEAM MEMBER 

Core Competencies

  • Data savvy, with analytical skills and experience managing database or CRM systems 
  • Ability to build strong working relationships, including highly effective communication skills 
  • Experience in providing a database support in helpdesk environment, preferably in a membership-based organisation 
  • Understanding of membership database (eg. Ticketmaster Archtics) and ticketing systems and processes will be highly regarded, but not essential. 
  • A problem solver and team player 
  • Process orientated, with demonstrated attention to detail 

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisationWe are proudly a WORK180 endorsed employer for women, to see the great benefits that the AFL offers, please visit https://work180.com/en-au/for-women/employer/afl

THE PERKS

  • Play The Day Your Way – a flexible approach to your working life 
  • My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning 
  • Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace 
  • My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts 

COVID-19We care deeply for our people at the AFL with our primary focus being to provide a safe and healthy workplace for all. We strongly encourage and support all AFL team members to be vaccinated (including by receiving booster doses as recommended by the Relevant Authority and/or ATAGI). I n addition, we’re committed to utilising other preventative health and safety measures as appropriate and/or as directed by Relevant Authorities to reduce the risk of contracting and transmitting COVID-19 in our workplaces.

Chair – British Judo

The British Judo Association is the recognised National Governing Body for the Olympic Sport of Judo in Great Britain, including England Judo, Scottish Judo, Welsh Judo and Northern Irish Judo.

The Association represents Great Britain internationally and is a member of the International Judo Federation, the European Judo Union, the Judo Confederation of the European Union, the British Olympic Association, Sport and Recreation Alliance, Commonwealth Judo Association and the Commonwealth Games Federation.

It was established in 1948 and was incorporated as a company limited by guarantee in 1978. The British Judo Association is recognised by UK Sport, Sport England, Sport Wales, Sport Northern Ireland, Sport Scotland, the British Olympic Association and the Sport and Recreation Alliance. The Board consists of 12 members, including the Chair, CEO, Home Nations representation and independent NEDs.

The British Judo Association are now recruiting a new chair, as the current chair’s term comes to an end and they are also recruiting an Independent Non Executive Director.

THE ROLE:

The position of chair comes with an honorarium and is for a 4 year term, with the potential of a further 4 year term.

The successful candidate will lead the British Judo Board to ensure achievement of the organisation’s strategic goals and a sound financial position. The organisation has six board meetings a year, normally held in Walsall.

PERSON SPECIFICATION: 

  • Demonstrable success in a senior role in the private, public and/or voluntary sector, with an understanding of the chair’s role in promoting sound governance 
  • An understanding of the sporting landscape in the UK and the role that sport plays in society 
  • The ability to consider complex issues related to evaluating strategic performance, with the aptitude to think creatively and strategically 
  • Possess the skills to challenge, support and present views in a clear and concise manner 
  • A clear commitment to improving diversity and equality and understanding the needs of under-represented groups in sport 
  • The Chair will be a strategic leader, with a passion for sport and a willingness to devote time, energy and effort to British Judo 

Partner Manager – Alpine Formula 1

We are looking for an experienced Partner Manager to build and drive the relationship with a strategic and technical partner. This is a key role in helping the Marketing Team deliver contractual entitlements, while constantly assessing their effectiveness in reaching partner KPIs.

Partner Manager – The role

The successful candidate will work closely with the Head of Partner Management to evaluate programme KPIs, define a strategy to achieve them and consolidate the relationship with a key team partner. This is a key role in helping the Marketing Team deliver contractual entitlements, while constantly assessing their effectiveness in reaching partner KPIs. You will be working in a tight-knit marketing team based across the UK and France with diverse skills and competencies and liaise with the wider Alpine Business Unit.

Partner Manager – The person

To be successful in this position you will have:

  • Multi-year experience in sport sponsorship or marketing activation
  • Understanding of the automotive industry (including new trends, connected cars, future of mobility, etc.)
  • Familiarity with Renault Group and Alpine BU
  • Understanding of contractual and legal issues
  • Active interest in the evolution of Formula One technologies and regulations
  • An understanding of technical/engineering partnerships
  • English proficiency is essential, but a working knowledge of French, Spanish and other languages would be useful
  • A good understanding of content and digital marketing
  • CRM and KPI measurement experience
  • Good interpersonal skills and the ability to understand and encourage cultural diversity
  • Conflict resolution and negotiation skills
  • Proud to deliver best-in-class services as part of a team

Our offer to you

In return for your hard work and dedication we offer a team who is truly ambitious with their goals, with a unique and friendly working environment and competitive remuneration – including car schemes, pension, free onsite gym, subsidised canteen and many others.

Business Development Lead – NBA Nigeria

NBA Nigeria is seeking an experienced sales/marketing professional for the New Business Development team. This position plays a key role in generating new sponsorship revenue for NBA Nigeria.

The ideal candidate must be a dynamic team player, with excellent storytelling, communication, and negotiation skills. The successful candidate will be implementing the new business development strategy with a focus on new partnership development – prospecting, pitching, negotiating and securing new marketing partners. The role will require frequent travel throughout the region and will work closely with the Marketing, Media, Events, and other groups to create and drive new revenue streams.

Major Responsibilities:

  • Contribute to the development and implementation of the business development strategy for NBA Nigeria
  • Build relationships with senior-level decision makers at prospective sponsors, relevant marketing agencies, event management companies, and promoters to generate new partners and other new business opportunities.
  • Manage the sales process from proposal to deal memo submission and contract execution by liaising with other departments (Legal, Finance, etc.)
  • Adapt current NBA marketing programs and create new initiatives tailored to NBA Nigeria
  • Maintain a database of highly valuable targets and opportunities
  • Monitor the activity of other sports and entertainment properties in the region.
  • Prospect, target, pitch and secure NBA Nigeria sponsorship, event and media partnerships.
  • Develop and maximize networking opportunities with potential and existing sponsors and relevant marketing agencies
  • Understand the prospect’s brand DNA and design sales presentations to reflect brand synergies and positioning.
  • Deliver impactful on-brand and on-target partnership programs for new business prospects.
  • Use storytelling to effectively sell-in partnership ideas to new business prospects.
  • Develop, visualize and present customized partnership solutions for prospective sponsors.
  • Facilitate ideation by leading cross-functional brainstorms to inform creative solutions
  • Liaise with colleagues globally across the NBA to uncover business development opportunities.
  • Maintain a strong understanding of industry marketing channels and technologies that clients may utilize in activating an NBA Nigeria sponsorship.

Internal Partnerships:

  • Establish and develop close relationships with all the NBA NY global account teams, ensuring that they are proactively informed about all the NBA NIGERIA plans, initiatives, and projects.
  • Develop and execute a detailed and coherent plan focused on engaging the NBA NY global account teams with exciting and consistent presentations, aiming to get them on board with all the NBA NIGERIA plans, initiatives and projects so those can be considered as key components for all global or regional new partnership opportunities and upsells.
  • Represent the NBA NIGERIA in global pitches and status meetings, providing relevant information and insights about the NBA NIGERIA’s plans, initiatives and projects, while also outlining clearly how current and potential global partners would receive value through those.

Required Skills/Knowledge:

  • Successful track record building business in Nigeria; must have a strong understanding of the market and a network of relationships across all sectors of Nigeria’s marketing and media landscape.
  • Creative storyteller with the ability to sell conceptually.
  • High-level connectivity – client-side and sponsorship/marketing community in general.
  • Ability to attain and exceed targets.
  • This should involve delivering integrated programs that include media, print, interactive and event-based assets.
  • Entrepreneurial approach with a strong understanding of business fundamentals.
  • A track record of securing sponsorship contracts for rights holders in sports.
  • Knowledge of TV and digital sales, merchandising and communications.
  • Ability to develop creative solutions which will meet the objectives of prospective partners.
  • Experience working within a structured corporate environment.
  • Business knowledge – being up to date with business/market/industry trends.
  • A thorough understanding of the sports landscape (basketball and NBA knowledge preferable).
  • Experience working for a high-profile global organization.

Experience Needed:

  • Minimum of 8 years of sales and/or business development experience.
  • Strategic thinker – able to shape, develop and execute the strategy for the NBA Strong persuading and negotiation skills.
  • A credible communicator, adept at operating at the board level.
  • Commercially minded and results-driven.
  • Excellent presentation skills.
  • Ability to work well within a matrixed organization.
  • Corporate Banking experience is an advantage.
  • A passion for sports is preferred.

Educational Background:

  • Required Bachelor’s degree required

Project Manager, Marketing – Formula 1

Planning and Tracking

· Orchestrate planning process across all Marketing areas

· Create and align marketing teams with integrated planning platform, document structures, and tracking

· Schedule process for defining, confirming plans in agreed areas, including overall 2024 Strategy, Brand plan, Content plan, Onboarding plan, Audience Segmentation plans etc

· Crossover with Procurement on major agency and supplier pitch process, including:

o Locking in conformed timelines, plans

o Organising pitches, review and decision stages with procurement

· Maintain and optimise editorial content tracking and planning documents

o Define steps for Creative Media Digital Video production to pick up tracking elements and fully align

· Extend travel planning aligned with project management 

Project Management

· Lead project management on range of major cross-Marketing projects, eg End of Season Awards Event

o Including attendance at select races and offsite events

· Oversee project planning, budget alignment, project structuring and appropriate delivery, reporting

· Define, procure, set up and optimise integrated Project Management Platform

o Used across Marketing and in digital video production

· Set-up platform for Content concept briefing process, including audience segmentation focus

o Plus production project definition, timelines, 

o And integration with output tracking and reporting

Commercial and Finance alignment

· Develop integrated planning process with commercial team around marketing, brand and content alignment with Partners and Licenses

· Align commercial project alignment with shared project management platform 

· Extend integrated budget tracking assets and process with finance across all marketing areas

· Help project manage next season budget planning aligned with integrated strategies 

Location & Hours

· The job will be based at SJM, with occasional attendance in Biggin and at track and F1 Events

· Must be able to work weekends, including race shifts with occasionally late hours. Time off in lieu is given for weekend working.

Global Fan Experience Manager – Chelsea

s a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea is a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

This role will focus on planning and executing full fan experience on match days at Stamford Bridge & Kingsmeadow, being the lead contact and decision maker,.

Duties including but not limited to:

• Driving ideas and innovation to enhance the matchday experience, committed to improving process and experience.

• All club activation pre-match and in bowl (incl. half-time, full time)

• Work closely with the Partnerships team to deliver contractual matchday rights.

• Management of matchday event agency, suppliers, and talent.

• Music strategy for in bowl

• Manage allocated budget, presenting new ideas an innovation for sign off.

• Communicate the schedule of activity to senior management ahead of every match day and events.

Must Haves/qualified by demonstrable experience to the level required:

• Commitment to working weekends & evenings – in line with the fixture schedule, the duties of the post require weekend and evening work to meet the needs of the agreed programme of events.

• Sporting or entertainment tech & AV knowledge alongside creative & production experience

• Extensive experience in fan event management, ideally at a sports or entertainment arena.

• Demonstrable experience in managing and resolving issues in live event environments.

• Experience in the supervision, administration, and organisation of events

Nice to Haves:

• Experience in managing large, high-profile events e.g., sports grounds, music arenas.

• Safeguarding certification

• Events management degree or similar

Our commitment to Equality, Diversity, and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Media Intelligence Specialist – International Olympic Committee

As a Media Intelligence Specialist, you will monitor the Olympic Movement in both social and traditional media across geographies and languages. Also, you will provide insights that inform the IOC’s communications and reputation strategy

Main responsibilities

  • Monitor the Olympic Movement in both social and traditional media across regions and languages;
  • Identify and select relevant articles, blogs and social posts covering news on the Olympic Movement;
  • Compile a daily newsletter of relevant news stories and trends to be sent to key stakeholders;
  • Produce analyses, including summaries of key messages, context, tonality, geographical spread, etc.;
  • Alert and brief stakeholders on potential issues and other relevant topics;
  • Deliver news briefings in daily Corporate Communications and Public Affairs Department meetings;
  • Assist the teams dealing with stakeholder engagement and crisis communication situations;
  • Prepare deep-dive reports, combining various sources of information, on specific themes or campaigns;
  • Answer information requests about specific topics in a timely manner;
  • Work with other team members to continuously advance methodologies and develop new data sources.

Our requirements

  • University education or equivalent;
  • Experience in media monitoring and corporate communications;
  • Fluency in English, with excellent command of at least one additional language such as French, German, Spanish, Italian required; additional languages would be an asset;
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, etc.).
  • Excellent writing and communication skills with the ability to thrive in a fast-paced, team-oriented environment;
  • Understanding of the main social media platforms and how content is measured on them;
  • Detail-oriented with strong analytical skills;
  • Ability to interpret data to help inform content production, audience development and business decisions;
  • Clear presentation skills, comfortable briefing senior stakeholders and management;
  • Good knowledge of the global media landscape;
  • Speed and accuracy in carrying out tasks;
  • Work experience in an international, multicultural and multilingual environment;
  • Interest in sport and news from around the world.