Location: Edgbaston, patient UK
Closing Date: 10th October
Overview:
- – Take the initiative in managing the public-facing recreational business systems and help to improve the overall effectiveness through proactive system and operational improvements.
- – Produce an annual plan for Education & Memberships and Compliance.
- – Manage the ECB Education & Membership systems and databases.
- – Manage the reporting, data & financial management and quality and compliance processes.
- – Production of process manuals and training for Business & Membership Team and locally based administrators and County Cricket Board (CCB) Staff.
- – Work with ECB Information Technology (ECB IT) business systems transformation programme to maintain and develop interfaces to other systems such as eLearning, and other partner and ECB systems / relationships and agreements.
- – Oversee all systems and processes required for the management of courses from production to certification including, resource production, compliance, data management, stock, communication and customer services.
- – Oversee the business processes for all Membership applications and renewals including Direct Debits and cheques.
- – Lead the evolution of Education and Memberships to include online and Customer Relationship Management (CRM) projects, working with ECB IT to bring these projects to fruition.
- – Communicate and engage actively with colleagues and partners to help understand, design and implement business and data systems.
- – Help co-ordinate all Key Performance Indicator analysis and communication.
- – Undertake special projects as and when required by the team.
- – Well developed stakeholder management and effective communication (verbally and in writing).
- – A track record of designing business and data processes from scratch. Including; needs analysis, process design & testing through to implementation and review.
- – Proven experience of using standard business reporting and analysis tools to a high level (e.g. Excel, Crystal Reports), with experience of relational databases and SQL particularly desirable.
- – Proven experience of using third-party CRM or membership systems, and an understanding and ability to manage data migrations, data quality and data protection in a regulatory and compliance environment.
- – Excellent IT Skills (Microsoft Office Suite to an expert level).
- – Proven administrative, project management, forward planning, prioritisation and organisation skills.
- – Full driving licence.
- – Ability to use initiative and work under pressure to meet deadlines.
- – Capacity to develop relationships widely both internally and with key partners.
- – The desire to want to be the best at what you and we do and a commitment to personal development.
- – Self awareness and flexibility.
- – Clarity of direction.
- – Ability to communicate and engage.
- – Ability to manage and support the development of others.
- – Experience of working with and helping to develop database interfaces with eLearning, CRM and ecommerce systems.
- – Membership management and Direct Debit processing experience.
- – Be in possession of or the desire to achieve formal industry specific / chartered standard qualifications
- How to Apply
- Click to apply HERE