Summary
Represents senior level leadership in assisting with the direction, oversight and operation of all Columbus Blue Jackets Arena Management departments, Nationwide Arena, and related events. Serves as General Manager in her/his absences.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop and implement standard operating procedures for all CBJ Arena Management departments.
Manage energy savings which includes, monitoring, controlling, and conserving energy. May include metering, scheduling, etc.
Responsible for the training and development of all CBJ Arena Management staff through the use of modules and testing; maintain records of all training and track deficiencies, developing plans to address.
Serve as Safety Officer for Nationwide Arena; stay current with local and national security threats and distribute information as necessary; develop emergency preparedness and crisis management plans for the facility and oversee training.
Act as the primary liaison with local, state, and national regulatory agencies, local police and fire departments, and EMS to ensure facility adherence to required ordinances and laws.
Act as building liaison to contracted 24/7 security company; prepare manuals, policies, and training materials with contractor.
Develop scope of work and negotiate vendor contracts in support of building maintenance and supply requirements, and support of capital improvement projects.
Create and execute the Capital Expenditure Program, including developing, forecasting and overseeing the annual building operations budget; includes conducting analyses of activities, costs, operations and data to determine departmental progress toward stated goals and objectives.
Maintain archives of the facility’s record drawings and other operational records and oversee the coordination of building space allocation, layout and communication services.
Develop, direct and implement programs for accommodation of disabled guests according to ADA standards, including for events.
Maintain inventory program for all equipment within Nationwide Arena including stock and perishables by maintaining usable quantities.
Assist in providing oversight in the planning, management and coordination of all events held at Nationwide Arena, and provide onsite coverage for said events.
Inspect the building, interior and exterior, and rooms to ensure overall facilities readiness including cleanliness and ensuring that safety standards are met.
Ability to work extended hours including nights, weekends, and holidays as required.
Supervisory Responsibilities
Manages a team of subordinate supervisors and staff and is responsible for the overall direction, coordination, and evaluation of employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Education and/or Experience
Bachelor’s degree in facilities or sports management is required; Master’s degree is preferred; or five to ten years related experience and/or training in a major public assembly facility, experience planning major events, blueprints/construction drawings; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office software, CAD, payroll, BMI and inventory management systems.
Language Skills
Ability to read and interpret documents such as safety rules, operating/maintenance instructions, procedure manuals, blueprints and construction drawings.
Physical Demands and Work Environment
The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand. The noise level in the work environment is usually loud.
