Community, Author at iSportConnect

Meet the Member: “My vision is to create the first specialist cricket state school”

Steve Elworthy has been around the game of cricket for a long time leading on the first Twenty20 World Cup in 2007 and the 2019 World Cup here in the UK. He is now into his second season as CEO of Surrey CCC, in this interview we discuss his journey in sport and his exciting plans for the future of the club.

So Steve to kick off, take us through your journey in sport?

Well, it started out as effectively as soon as I could walk. I grew up in a really sporty house with both my Dad and brother being big cricket fans. I grew up in Zimbabwe and we had a really close knit family and there was a really strong community feel that was based around the sports club. Like most kids growing up I played other sports as well and I really enjoyed my athletics and golf.

In the early 80s the family moved to South Africa where I continued playing cricket while studying and I ended up with an electrical engineering diploma. After I finished my education, I started playing cricket regularly, was awarded my first professional contract, which was obviously good news and I was first called up to play for South Africa when I was in my 30s, quite late from a cricket point of view. I also got a flavour for English cricket as I played some club cricket in the UK and also playing for Lancashire and then Nottinghamshire before I retired.

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I had been doing a marketing diploma part time, while I was playing, so when I retired I successfully applied for the role of Sponsorship Manager for Cricket South Africa (CSA). That was in 2003 and because we were hosting the Cricket World Cup that year the Commercial Director for CSA moved over to work on the tournament and I ended up taking his job after only six months.

A couple of years later we were awarded the first World Twenty20 and I remember our CEO saying we needed someone to run it and I managed to secure the role. Looking back it is so funny how a decision I made then has had a massive impact on my life.

That was the start of my role as tournament director and after the tournament in 2007, the ECB offered me a two-year contract to look after the 2009 Ashes and then next edition of the World Twenty20 the same summer. That was a two year contract and 15 years later I am still here. I worked on the Champions Trophy in 2013, the Women’s World Cup and Champions Trophy in 2017 and the Cricket World Cup in 2019. Then in 2020 covid hit and I helped develop and organise the ‘behind closed doors’ Covid bubbles and the internationals at the Ageas Bowl and Emirates Old Trafford.

And of course most recently this job became available when Richard Gould moved from this position to be CEO of the ECB and I have now been here for 15 months.

This is your second season as CEO of Surrey, what are your goals for this year both on and off the field?

My main aim for the first season was really assessing the club and ground and getting my feet under the table to understand the scale of the club. I had some idea of the size of the club from working with them as a host venue for international tournaments, but what I hadn’t got my head around was the breadth and depth of this Members club. We are one of the biggest counties in the country when it comes to membership. We have got a membership base of around 19,500 and they’re very supportive and influential in the club.

We were also aware that, after Covid, the world changed and is evolving and as a club we have to be aware of that. I took some time when I first arrived to determine what and how we needed to shift our position to reflect that change. I then set about determining our long term ambition for the club, with the input of the entire club, to map out our long term ambitions. This was backed up with strategic priorities developed year on year to meet those ambitions. As an example, sustainability became a strategic goal as our supporters and commercial partners wanted to know what our long term ambition was in this space, so we have committed to being net zero by 2030.

We are very lucky that we have got a really strong pathway of talent, both boys and girls, coming through but we need to ensure it is accessible to anyone who wants to choose cricket as career. For me, I see the club more as a social enterprise which understands its position in London, and more importantly, in the local area. Lambeth is one of the most deprived areas of London and if we want to be the most inclusive sport in the country, then we as a club, need to play our part in making that happen.

It is going to be really exciting to work on this plan over the next few years and watch how we can develop as a club.

In your eyes what are the challenges that are facing county cricket as a whole at the moment?

The first problem that is staring everyone in the face is that there is a huge amount of cricket that is being played at the moment, in both international and domestic cricket. But I also think that presents a really exciting opportunity for us as a sport because we have so many entry points for different people to get engaged. There is something for everyone.

At the moment there is a lot of congestion in the season due to the different formats because at the moment I do think there is too much cricket being played. There is only so much grass (pitches) you can play on and the players can only play so often. I do think the game as a whole needs to address this issue over the next few years.

It is easy to be negative about the domestic game in the UK but I think if you look at the quality of overseas professionals that are playing over here at the moment then I think that is a massive testament to how English cricket is perceived overseas.

Some counties face different challenges to others. As a ground where international cricket is regularly played, you have a Hundred team, and fantastic support in the T20 Blast, your problems are different to smaller counties. Do you sympathise with the challenges they face?

Absolutely, every club has its own challenges no matter what the size of it. Yes, we probably have a stronger balance sheet than a lot of the counties out there but if you look collectively at all the first class counties, regardless of size, they are all doing a great job in their respective localities.

I think if we can get to a place where clubs can become financially sustainable, which is no mean feat, then they can really look into ways that they can grow. A lot of the smaller counties which do not hostinternational cricket are reliant on the domestic game, so we need to make that as vibrant as possible.

Financially, they may be smaller clubs but they are absolutely vital to the ecosystem that is the domestic game here in England which then feeds into the international team.

How is the global T20 calendar changing the way you operate as a county?

I think, like I touched on earlier, that there is probably too much cricket being played at the moment. But from a players perspective you have to be able to manage your time but it can provide you with some unbelievable opportunities to earn life-changing amounts of money.

As a club, we have to make decisions around certain players who are more suited to playing multiple formats than others. It is tricky and all very case specific, but it is a challenge that a lot of counties are dealing with at the moment.

With the current commercial climate proving particularly tough for many sports, what challenges are the county’s facing to grow revenues and how are they overcoming these?

I think there are a couple of things particularly in this area that we have paid particular attention to over the last year. As a club we have to try and diversify our income as much as possible because while we are pretty consistent with our matchday income through tickets and hospitality, we need to try and come up with new revenue streams.

The new Galadari stand has given us fantastic opportunities to host events throughout the year in an iconic setting. We have found now that people want extra experiences around events and we are uniquely equipped to deliver that. They love the open space, the views of London, standing by the pitch, watching close up the players in the nets, they want to play softball cricket on the outfield or go into the nets and face the bowling machine.

We are seeing a lot more of these trends around the county circuit, you will see CEO’s utilising their spaces as much as they can. You can see clubs are really trying to move their economic dependence and become more self-sufficient.

One of the biggest challenges counties are facing is converting T20 fans into county championship fans and then members, how do you try to do that?

Yes, this is really something I have been grappling with since the first Twenty20 World Cup back in 2007. Over time I have realised that it is actually more of a natural progression from T20 through to county or Test fans. As people get older they naturally move from one to the other, so I think we don’t need to do too much when it comes to trying to convert people straight away.

I like to think about it as a sort of music analogy. Your taste in music generally evolves as you get older and I think cricket can be the same. So you start fans out on T20 or the Hundred and then naturally as you get older you move to longer formats of the game.

So for me T20 and The Hundred is all about getting as many people as possible in the grounds. The aim then is to convert them into playing, or volunteering, or officiating, or even possibly working in cricket which would just be fantastic.

County cricket fans are in the vast majority in the older, white demographic, we have seen the work being done by the ACE programme which started here to try and get more black players on the field. What are you doing in terms of trying to grow fanbases in different communities?

This is something I am really passionate about and is the reason we are doing so much work in the local community. For a start, we have to work to make sure that our ground is accessible for people in the local area.

Just to touch on the fantastic work being done by the ACE programme, which is something we are very proud to have started here and to see it rolled out by lots of different counties across the country is really encouraging. There is also some great work being done with the ECB’s South Asian Action Plan.

In September we are starting a new initiative in three state school, sixth form colleges in the local area. These are at George Abbott, Lillian Baylis and St Francis Xavier. The idea is that pupils can apply to attend these sixth form programmes and they will be able to play cricket as a part of their curriculum and receive fantastic coaching. It is more of a socio-economic inclusion programme rather than a specificaction plan.

My vision is that we create the first specialist cricket state school. There are private schools and universities that are specifically strong in their cricket offering and we want to create something similar with state schools right here in South East London. We have a large Portuguese community right on our doorstep here at the Oval and with a program like this, what is to say that soon we will have players coming from that community.

There’s a lot of talk about trying to get Gen Z involved in sport at the moment, how are you tackling that challenge?

To be honest, both of my kids are Gen Z and I am learning every day.

It really is the million dollar question in sport at the moment, if we have learnt a few things about Gen Z is that they care a lot about the experience and you only get one shot to impress. If they don’t like what you offer them they could turn their backs on you pretty quickly. We do have some really solid data from the ECB via Two Circles to try and guide us as much as possible though.

We know that Gen Z have some disposable income and want to attend live sporting events, but they aren’t basing the decision purely on the quality of the on-field product but a lot more on the overall experience at the event and whether or not they will have a good time.

Because of this we have actually recruited a Head of Fan Engagement last year whose job it is to make sure that the overall experience is as good as it can be. We have got a better understanding of what oursupporters are looking for. We have seen a massive increase in sales of non-alcoholic drinks and we have also introduced a lot more healthy and foodie options. People don’t just want Fish and Chips or Burger and Chips anymore they want healthier options, such as duck wraps, but the processing time for awrap is a lot different to Fish and Chips so it is a big undertaking and that in turn increases waiting times. All factors that need addressing when looking at your customer experience.

It is a lot of work but if we create a great experience then they will keep coming back and like we said earlier hopefully down the road they become full members of the club.

The PFA announce new player-focussed business school initiative

The Professional Footballers’ Association (PFA) has announced the launch of its new player-focused initiative, the PFA Business School, aimed at helping its members prepare for life after football. The programme, led by experts from the world of football, sport, and beyond, is designed to enable players to acquire new skills, discover their potential and unlock new career opportunities within the industry.

Maheta Molango, PFA CEO said: “We strongly believe that football people should hold football jobs, with players occupying key positions that shape the sport’s future. An innovative training and personal development programme is necessary to equip players with the tools and knowledge to complement their on-pitch leadership qualities, including decision-making, resilience and discipline.

“Our programmes are adaptable to players’ individual needs in terms of schedule and content. Our practical, hands-on approach sets us apart, exposing players to industry experts who provide valuable insights into running successful football clubs on and off the field. In addition, with an international outlook, we have attracted speakers with global experience and expertise who will help us produce the next generation of leaders within the game.”

The PFA Business School includes over 75 lecturers from within professional football, sport and the media. Collectively they will share their experiences in managing strategy in top football clubs worldwide, representing 50 clubs from 13 different countries, including AS Roma, Sevilla FC, AC Milan, Atlanta United and Red Bull Leipzig.

Andoni Zubizarreta, a former Spanish international, FC Barcelona player, and Sporting Director who is now a Co-Director at the PFA Business School, said: “Successful management in a football environment demands personnel who possess a comprehensive understanding of decision-making in the sporting arena and within the structure of a football club. It requires a global perspective, willingness, and ability to adapt to the industry’s rapidly changing landscape. Additionally, candidates must stay informed about emerging opportunities to stay ahead of the game.

“The programmes on the new PFA Business School will prepare candidates with the skills and knowledge to succeed, enabling them to operate with the highest levels of efficiency and sporting effectiveness.”

The PFA Business School launches seven specific programmes to prepare players for football and sports industry jobs, focusing on topics such as Global Football Business Management, Psychology, Emotional Intelligence and Leadership, Football Data Analytics and Communication and Media. All the courses are designed for the busy schedules of current players and working professionals, utilising a mixture of online learning and face-to-face seminars.

Alejandro Cardenas, Director of the PFA Business School, said: “We recognise that our members, the players, have gained their skills and expertise through hands-on experience. Therefore, we have developed all of our programmes with a practical approach in mind, as we believe it is the most effective way to learn.

“Our faculty members have been carefully selected to reflect this methodology. They possess extensive knowledge and experience in the football industry, bringing a wealth of real-world insights to the table, including exposure to situations, conflicts, and challenges that cannot be found in textbooks.

“This hands-on experience is critical in preparing you for a successful career in football. We are confident that our approach will enhance the candidates’ knowledge and skills, enabling them to thrive in a highly commercialised and competitive industry.”

The PFA Business School represents a major step forward in supporting football players in career transition and personal development. It provides an excellent platform for them to develop new skills, explore new career options and increase their employability when their sporting career ends.

The House View: Why Table Tennis is the world’s other game

If you know me well, you will know that there are three things that matter in my life. Family, Crystal Palace and Table Tennis. In that order, I promise.

So when the content team gave me the opportunity to write about a sport I am so passionate about, I jumped at the opportunity.

As we approach the end of the football season most eyes are being drawn to the Champions League Final and Play-Off Finals. However in Africa the World Table Tennis Championships will be taking place between May 20-28. The championships are being hosted on the continent since 1939.

The nine-day tournament takes place in Durban, South Africa, and will feature nations from all across the globe. In 2019, the International Table Tennis Federation (ITTF) created World Table Tennis (WTT), is the commercial arm of the ITTF to transform table tennis by putting players and fans to the forefront and by creating great event experiences through new events and commercial platform.

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The 2021 edition of the World Championships was held in Houston, Texas, the first time that the tournament had been held in the US. The hugely successful event saw 1,328 hours of broadcast to a cumulative audience of 369 million people globally and 430 million impressions on social media.

You will not be surprised to learn that this number of eyeballs attracted premium sponsors. The tournament generated a total of $752 million in sponsorship media value. Could we see South Africa generate even more?

Table Tennis is huge. It is one of the top five participation sports worldwide, with an estimated 300 million people playing on a regular basis.

The sport has fans and followers all over the world including 141 million in India, 87 million in the US, 46 million in Japan, 22 million in Germany and 21 million in South Korea.

Over the years China has dominated the sport. It was declared the national sport in 1952 and in their time they have produced 116 World Champions, won 32 Olympic Gold Medals and 149 World Championship Medals. 337 million Chinese people have an active interest in the sport and it is their most watched sport during the Olympics.

I bet almost all of you reading this have picked up a Table Tennis bat at some point during your life whether that be in school, down your local club or in the new public tables you see in parks and shopping centres. There aren’t many sports that are as easily accessible as Table Tennis for everyone.

Having the first tournament in Africa since 1939 is a great way to start growing the sport in a continent that is ripe with opportunity.

I am looking forward to seeing how this tournament is received in a new market and how the championship can be used as a catalyst to grow the sport in this region.

All statistics provided by World Table Tennis, unless otherwise stated.

By Ray James

Photo Credit: Remy Gross

Member Insights: How tech progress in sport is out of this world

In this Member Insight piece, Cinch’s Content Director David Granger, looks into how tech that is pioneered in sport is going to impacting our every day lives.

Sport and technology have a complex, sometimes symbiotic, sometimes contradictory relationship. From the revelation that Hawkeye brought to tennis in 2006 to the confusion VAR occasionally brings to soccer, tech is there to improve the game, the experience and adherence to the rules. In most cases.

It works both ways. The innovation born from competition has improved all our lives in many ways – sport is not simply a new hobby for Hollywood stars.

Take the inextricable link between racing innovation and the progress of the road cars we drive. That mild-hybrid you plug in each night shares its DNA with KERS (kinetic energy recovery system) which was first run in F1 in 2009. And those fancy gear paddle shifters broke cover in the 1989 F1 season when Ferrari packed a semi-automatic gearbox to allow their drivers to change gear quicker. In the mid-90s, those paddles made it to the open road on the Ferrari F355 and now every high street SUV worth its designer salt has them as standard.

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Carbon-fibre, buttons on your steering wheel, active suspension… all started off as ways to make F1 cars faster. Or safer.

And it’s not just the action technology can improve for sport: China managed to hold back the rain in 2008 when it fired silver iodide bullets skywards to disperse rain clouds and prevent the opening ceremony from being a complete wash-out.

Smarter tech is there to improve athlete performance and safety. Helmets used in the NFL contain sensors which can detect any collision and also send concussion data to the physios for evaluation.

Smart clothes mean that kit can now measure heart, breathing and activity as well as weight distribution and posture to assist coaches in extracting every last incremental advantage from their sportspeople.

Not every technical innovation could be considered progress, however. Thankfully the Fanboost in Formula E racing (where fans could improve car performance via an app or social hashtags) was consigned to the dustbin of sporting history this season. There’s a time and place for fan engagement – affecting cars’ performance is not it.

So, what’s next? Well, VR, AR, AI are all going to go from novel acronyms to part of how we compete, regulate and spectate. The enhanced experience is only going to become more enhanced and access to more stats and data, and more perspectives and experiences will escalate in number and opportunity.

The cross-over of real and virtual and sport and gaming is also clearly on a trajectory which is only going one way. (Although arguably nothing will compete or beat with a live experience.)

But perhaps the coolest sports-technology partnership which sport will bring to the world (and beyond) is the launch (sorry…) of the agreement UEFA signed with the European Space Agency (ESA). The proposal is to take what the ESA has learned in space and apply some of those lessons to soccer. (English football manager Brian Clough might be spinning in his grave. He once said: “If God had wanted us to play football in the clouds, he’d have put grass up there.” He was more of a balls played to feet kind of gaffer.)

The UEFA x ESA initiative will look at Pitch Mapping to show where football pitches are located, Crowd Management to demonstrate the movement around stadia, and Sustainability to explore technology which will “advance social and environmental solutions across European football.” Although mostly it’s a chance for decent headline writers to hone their (space)craft: pass it into space, rockets the ball into the back of the net, launched into the box…

The technology which supports sport, its spectators and federations is ever evolving and ever innovative… which brings us to the Sports Technology Awards. This week (or last week for those reading on catch-up) the Sports Technology Awards celebrates its tenth anniversary with a ceremony in New York.

Entries are truly global, from five continents, more than 30 countries and from 50 different sports – all demonstrating tech-led innovation in sports.

The breadth of categories alone is indicative of how far we’ve progressed in the last decade. This year companies have been able to demonstrate ingenious new products and experiences in everything from fan engagement to athlete coaching and from injury prevention to data and analytics.

We’ll do a rundown of the winners and the trends another time, but in the meantime, do check out the shortlist to see who’s shaping the future of our business.

The View From The Middle East: Maximising the impact of sporting events

In this View From piece Clayton D’Costa, Head of Global Events and Partner at Portas Consulting, looks into how the region has made the most out of hosting global sporting events.

The Middle East has recently experienced an exceptional era of Major Events, putting the global spotlight on this region. According to the World Economic Forum, the Middle East is already a powerhouse in sports tourism, with a market value of $600 billion. From hosting prestigious global mega-events like the 2022 FIFA World Cup in Qatar and the 2019 Special Olympics World Games in Abu Dhabi, to annual Formula One races in Abu Dhabi and Jeddah, as well as organizing large-scale national games such as the Saudi Games, the region has proven its remarkable ability to successfully stage and showcase major sporting spectacles.

The growth of major events in the Middle East can be leveraged to deliver impact for an increasingly uncertain world facing several challenges.

A strategically planned and executed event is key to ensuring maximum impact, as research suggests – 86% of mega-events are unprofitable from strategic mismanagement. This article highlights the seven success factors in delivering an impactful major sporting event.

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Leadership, Governance, & Team

Just like a great team who is successful at a sporting event, an exceptional and experienced team is needed to organise a major event. Clearly defined roles and responsibilities are needed to align various ministries or government departments, city halls, federations, and rights holders to ensure coordination, collaboration, and integration for delivery success.

Strategy and Legacy

Strategic planning serves as the foundation for a successful major sporting event. Strategic planning ensures objectives, underpinning tactical plans and roadmaps for successful events. A supporting robust legacy strategy ensures impact beyond the event.

Integrated Planning Framework

An integrated planning framework ensures a comprehensive and coordinated approach to delivery. The framework provides a blueprint for how different components of the event (clients, functions and venues for example) will be brought together in a seamless and efficient manner. Crucially, the integrated planning framework also ensures that potential event risks are identified and managed in the run up to operations.

Benefits Realisation Planning

Benefits realisation planning ensures the achievement of desired outcomes (e.g., social, economic, environmental) for an event. By mapping event outcomes to measurable actions and key performance indicators (KPIs), it ensures continuous progress and tangible benefits throughout the event.

Commercial Innovation

Continued commercial innovation is essential to gain the funding and investment needed to deliver maximum impact. A robust commercial strategy secures optimal partnerships, develops effective marketing strategies to increase reach, and explores all potential revenue streams to maximise funding.

Infrastructure Strategy

An effective infrastructure strategy enhances event execution and leaves a lasting impact through state-of-the-art facilities, considering long-term use and repurposing. This includes the development or enhancement of both competition and non-competition venues, transportation systems, accommodation, and other essential facilities.

Immersive Technology

Immersive technologies, including Virtual and Augmented reality, 360 Live Streaming, and more, strongly contribute to enhancing event experiences and extending global reach. When integrated into comprehensive planning, these technologies play a pivotal role in fostering commercial innovation, creating revenue opportunities, and enhancing fan engagement.

In conclusion the Middle East has become a prominent destination for major sporting events, demonstrating its successful hosting capabilities for global and national competitions. Exploiting the growth of these events can have a positive impact in an uncertain world. Our ongoing research indicates significant disparities across all 7 areas between the perceived exceptional events and those considered mediocre. Given the magnitude and number of events scheduled in the Middle East over the next decade, along with the associated costs, revenues, SROI impact, and sustainability impact, the potential value at stake is substantial. With our experience highlighting a minimum of 30% difference in impact between exceptional and mediocre events, it is crucial major event organizers to consider the criteria noted in this article as key differentiators for success.

Click here to find out more about the work done by Clayton and Portas Consulting

IMG ARENA extends partnership with MLS to provide tracking data to MLS NEXT Pro

IMG ARENA, a leading sports data and technology supplier for the betting, media and performance sectors, has extended its partnership with Major League Soccer (MLS) to provide tracking data to MLS NEXT Pro.

The extended agreement will see IMG ARENA integrate its deep tech, cloud-based platform to provide player and ball tracking data to MLS NEXT Pro to enhance their player performance analysis. The data points collected will include players’ total running distances, speed zones, sprints and separation between players, among others.

IMG ARENA will also provide tracking data of match officials to enable the Professional Referee Organization (PRO) to support on-going efforts to develop the next generation of referees in North America.

The innovative event tracking technology was integrated into IMG ARENA’s extensive data collection capabilities through its acquisition of Signality in 2022. It uses computer vision to extract highly accurate sports event and tracking data in real-time, utilising existing camera setups to derive positional data and event information automatically. The product is part of IMG ARENA’s Sport Services offering which helps rightsholders deliver fans a front-row-seat to the action with best-in-class data, content creation and production streams.

Last year, IMG ARENA announced its long term, global partnership to deliver the next generation of fan engagement in MLS and MLS NEXT Pro. Alongside its role as the league’s official data partner, IMG ARENA is delivering innovative content solutions, next-generation fan analytics, and marketing tools to MLS’ betting and media partners, including the launch of three new MLS live data feeds, designed to enhance the fan experience.

“One of the areas of focus for MLS NEXT Pro is innovation so we are thrilled to be bringing this new player and ball tracking technology to the League ,” said Ali Curtis, Senior Vice President of Competition and Operations, MLS NEXT Pro. “IMG is continuing to create new solutions for soccer fans around the world and this is a great example of their commitment to delivering a best in class experience.”

Freddie Longe, President of IMG ARENA said: “This expanded partnership means we’re able to provide MLS NEXT Pro with an all-encompassing data collection system. Adding compelling ball tracking data and player analysis will provide enhanced performance insights, on top of our next-generation fan engagement analytics and innovative content solutions which are empowering the future MLS universe.”

Headquartered in London, IMG ARENA is a sports data and technology hub serving the sports, sports betting and sports media eco-systems. IMG ARENA delivers live streaming and data feeds for more than 45,000 sports events annually, as well as for on-demand virtual sports products and front-end solutions including the UFC Event Centre. IMG ARENA’s clients include UFC, DP World Tour, PGA Tour, EuroLeague, UTR, USTA, Roland Garros, MLS, and the FA.

Volleyball World partners with VolleyStation

This year’s volleyball and beach volleyball events have kicked off with an exciting and innovative data and insights experience as Volleyball World partners with VolleyStation to level up the fan experience of the sport’s hundreds of millions of fans worldwide.

Polish-based tech startup VolleyStation will provide its software and technology for all Volleyball World and FIVB volleyball and beach volleyball events in 2023, including: the Volleyball Nations League, Beach Volleyball World Championships, Beach Pro Tour, Olympic Qualification Tournaments and Club World Championships.

VolleyStation’s powerful and efficient data collection tools will provide invaluable insights to help further transform the fan experience both onsite and online at major international volleyball events. Meanwhile, its software will bolster the competition management capabilities through world-leading technological solutions.

Volleyball World Chief Business Officer Guido Betti commented: “VolleyStation is trusted by professional volleyball leagues, clubs and coaches in Poland and around the globe to provide the best-in-class data collection tools and competition management technology. We know that VolleyStation has the expertise and knowledge to bring tremendous value to not only Volleyball World and the FIVB, but to the entire volleyball ecosystem.”

FIVB President Dr Ary S. Graça F° said: “We are delighted to join forces with VolleyStation to ensure the best in-class volleyball data collection and competition management tools as we strive for innovation across all the areas of our work. We understand the huge value of data in helping us bring volleyball and beach volleyball to the next level.”

Volleystation Chief Executive Officer Lukasz Wrobel added: “We are proud of this remarkable partnership with Volleyball World, showcasing VolleyStation’s unparalleled expertise in volleyball collaboration. Our extensive understanding and capability to meet the global needs of volleyball organizations are evident in this partnership. Together with Volleyball World, our shared objective is to enhance our sport at all levels and drive innovation.”

Manchester United are this season’s biggest winners

In this week’s iSportConnect Brand Health Index powered by YouGov we are taking a look at how Premier League clubs have changed over the course of the season. As you would expect there has been a few ups and downs in this table as well.

The Winners:

Manchester United: + 6.7 points

Despite the Eric ten Hag era kicking off with back-to-back losses including a 4-0 drumming at the hands of Brentford, United have actually had the biggest increase in Brand Health score, jumping up to a score of 11.6 earning them fourth placed in this table. We think this is related to a strong season on the pitch, including a first trophy since 2017, and the possibility of the club being sold after years of fans protesting about the ownership.

Arsenal: + 5.6 points

Arsenal’s improvements on the pitch this season have translated to an improvement in Brand Health score as well, they scored 14.5 enough to claim third on this list. Mikel Arteta’s team have not only mounted a Premier League title challenge for the first time since 2016/17, but also seemed to have brought a previously divided fanbase together. The score is measured using a variety of different metrics, one of these being success, hence why the ‘winners’ in this list have all had strong seasons.

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Newcastle: + 5.6 points

Newcastle have been a team and club transformed this year so it is not surprising to see them as one of our biggest winners of this season. Their increase in score is reflected by their jump up to fifth in this table. Boasting the best defence in the league, the Geordies have been consistently in the Champions League places and also got to their first final at the new Wembley.

The Losers:

Chelsea: – 9.2 points

Oh Chelsea, where did it all go wrong? It has been a long season for the West London club, spending £600 million on players has only resulted in turmoil with three or maybe even four managers by the time you read this depending on the timing of Mauricio Pochettino’s announcement. They have slumped to 17th in this table and currently find themselves an intensely disappointing 11th in the Premier League.

Liverpool: – 8 points

Having gone toe-to-toe with Manchester City for the Premier League title over the previous five years. This season has been difficult for Liverpool. Despite being the league’s second biggest loser in terms of points, Liverpool are still top of this particular league. We believe this is down to the incredibly strong fan culture that the fans have and also the reputation that the club has.

Tottenham Hotspur: – 7.2 points

Like Chelsea it has been a difficult season for Spurs. Despite a strong start to the season, Antonio Conte’s time at the club ended in chaos after a dramatic loss to bottom side Southampton. Increasingly, it is felt that a toxic relationship between the fans and the Chairman Danel Levy is developing with fans chanting that they want him out of their club. Spurs now sit 14th in this table.

See the full table below:

Photo credit: Kevin Stattard

The channels sports brands can’t ignore

In this insight piece Heikki Rotko, Executive Chairman of Choicely, dives into second screen habits while watching sports.

How do our fans consume sports media?

It’s a question that sports organisations should ask on a regular basis. It’s the fans who choose the channels and platforms, and the organisations that understand the fan behaviour and adjust the best will win in fan engagement.

We asked this question from professionals working in sports organisations, and looked into existing research where fans’ consumption was studied.

We found a surprising result. Only 2% of sports industry professionals think TV is fans’ favourite channel, and it held the last place among digital channels. In reality, TV is the clear number 1 channel to follow sports in the US and in the UK.

*The full aggregated results from different studies*

These professionals’ answers were a part of the State of Sports Fan Engagement 2023 survey conducted by iSportConnect in partnership with Choicely. Fans’ media consumption statistics are from YouGov.

How did sports business professionals get TV so wrong?

How come television was so undervalued?

Maybe the sports business professionals overvalued other channels like social media because TV is a ‘traditional channel’?

Digital channels have received much more hype, and there might be a belief that TV isn’t very much used by younger generations anymore. But the fact is, TV is also popular among Gen Z.

The TV screen is even more popular than before, considering it’s not only used for linear TV but also for accessing OTT streaming services, among other things.

So what to do with this information?

Make sure you’re on TV if you’re a bigger sport.
And for organisations of all sizes: build visibility on streaming services: their options range from free options to larger platforms.

The main goal is to provide ways to view your events in an easy way, and preferably on the TV screen.

Second screening: a great chance to strengthen engagement with fans

Another clear finding when looking at studies on fans’ media consumption is the huge importance of second screening.

While fans are watching the live event, 96% have used another device and for 74% it’s the phone – according to Global Web Insights.

When it comes to regular activities during a sports broadcast, 46% of Gen Z use apps.

According to Nielsen, mobile apps are the most popular means of second screening, making them an ideal platform to engage fans during and between events.

So what to do with this information?

Sports organisations should leverage second screening and provide information and entertainment, during and in between their events.
Apps are the most popular platform for second screening. By building their own app, sports organisations can enhance the overall fan experience and increase the brand’s engagement with their fans.

Building a comprehensive mobile app allows sports organisations to aggregate content from various channels, including social media, ticketing, merchandise stores, and live streaming.

Offer a premium ‘360 fan experience’, to your passionate and engaged fans who spend 6 times more on your brand than casual fans.

To maximise the engagement with mobile apps, organisations can incorporate features such as voting, ratings, surveys, gamification, and cutting-edge experiences powered by AI or AR solutions.

Additionally, seamless integration with ticket stores enables the fans that are already engaged to conveniently purchase tickets while watching a match.

A well-designed mobile app enhances fan loyalty, provides real-time updates, and fosters a strong connection between fans and sports organisations.

Conclusion

In today’s sports media landscape, the consumption of sports content spans multiple screens.

The reality is that television still is the primary channel for sports media consumption. The rise of second screening and the prevalence of smartphones have opened new avenues for fan engagement.

There, mobile apps have taken the centre stage. When you recognise their importance and offer a comprehensive fan experience, your organisation can deepen fan connections, generate monetisation opportunities, and embrace trends in both consumer behavior and technology.

Make full use of the power of multiple screens and you will build stronger relationships with your fans.

Find Choicely’s comprehensive blog post “Digital fan engagement insights: How fans consume sports media today” here.

Learn more results from The State of Sports Fan Engagement 2023 study here.

Meet the Member: “The club and the city are Premier League ready”

After 26 years at Crystal Palace, Phil Alexander joined Bristol City as CEO. We spoke to him about his new club, sustainability and playing American football.

So Phil to start, take us through your journey in sport?

I really have been fortunate enough to be involved in sport for pretty much my whole life. Growing up, I played football for England U-18s and then went on to play for Norwich City for a couple of years before going away to play in New Zealand. I came back and played non-League for a period before I was selected to play for the London Monarchs American Football team. This was an unbelievable experience, not only learning a new sport but playing in front of 75,000 people at Wembley Stadium.

I was always really interested in the commercial side of sport and, following my time with the Monarchs , I had an opportunity to run Bracknell Town Football Club, which I did for a year and was a great learning curve for me. From there I had the opportunity to join Swindon Town as Head of Commercial and they were in the Premier League at the time.

Unfortunately, Swindon didn’t last long in the Premier League and I then got the opportunity to join Crystal Palace. I was in the CEO role there for over 25 years before I joined Bristol City a few months ago.

You have been at Bristol City for just over four months now, what are your first impressions of the club? What has surprised you the most?

Simply by just walking around the stadium and training ground you can see that the club is Premier League ready. I have been really impressed by the ambition the owners have shown and the money they have invested into not just Bristol City, but the whole Bristol Sport Group, which includes the Bears Rugby and Flyers Basketball teams; as well as the planned development of the arena next door to Ashton Gate. So yes, the first impressions are just how Premier League ready this club is, now we just need to deliver it.

Has it been tricky joining halfway through the season?

It has been fine, it really has. I think I have worked in football for so long that I know the general rhythm of a football season. You have got the January transfer window, season ticket sales campaigns, summer sales campaigns and recruitment campaigns as well. The general ebbs and flows of the season are the same for pretty much every club so it hasn’t been a problem.

You were recently announced as the most sustainable football club in the championship, tell us about some of the work you have been doing as a club?

It isn’t something I have been across massively having recently joined the club, but sustainability is incredibly important for us at the club. We have bought into the UN Sports Climate Action Plan which has the big target of reaching net zero emissions by 2040.

It is also something we really believe in rather than just being used as a tick box exercise. We are doing some great things in terms of sustainability with initiatives ranging from our waste management to power generation.

Generally, sustainability can help you attract sponsors who have similar values. Most companies now, when they are tendering for new business, have to show proof of sustainability, so it is a great way to work together with local partners to help achieve our goals.

Phil, you were at Crystal Palace for so long tell us a bit more about that experience and what were some of your biggest learnings from the time you spent there?

Yes, 26 years in total. I think I saw about seven sets of owners and goodness knows how many managers and players. It was great in terms of experience, learning how to create revenue when you’re in administration and really have no money to get promoted to the Premier League and having a sustained run in the league.

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Going up through the play-offs in 2013 was a bit earlier than when would have been ideal but I suppose it’s never a bad time to get promoted! The transition to being a Premier League club was a challenge and we had to hire a lot of new people to fill the roles that came with promotion. I am so proud of what we achieved as a club at that time. Palace are safe in the Premier League for another year and with the new stand being developed it’s a great time for the club. Credit to Steve Parish as well, he’s been a great leader and champions the smaller clubs both in the PL and in European football.

One of the things I have really learnt is that if you get a good team all pulling in the same direction then you can achieve great things in football even without massive resources. You see this quite a lot in the EFL when clubs get themselves organised and aligned behind the scenes and suddenly find themselves flying up the league. That works the other way as well because if a club is dysfunctional then it can fall down the league rapidly no matter what they spend on the pitch.

Looking forward then, other than the obvious goal of promotion, what are you aiming to achieve at the club?

Like I said earlier, the club is Premier League ready and that is the absolute end goal for me and the rest of the club. In terms of goals for me it is really what I mentioned earlier on about trying to pull everyone together in the right direction from the top of the club to the bottom. I also want to be able to offer my experience to help guide individuals as well and then I really think we can make something special here.

What are some of the challenges the club faces at the moment?

Generally, I think working inside the financial frameworks and getting the squad in the right place to be able to compete. We have got some great young players coming through the Academy that will go onto to play in the first team next season. It is going to be exciting over the next few years giving these guys the chance to develop. But working within the financial framework of the league while trying to get the squad in the best shape it can be, is our biggest challenge.

How much would promotion mean to the club and to the city?

The club is Premier League ready, but the city is ready as well. Bristol is one of the biggest cities in the country, with so much passion for football. The fanbase is huge and I would expect Ashton Gate to be full every week even with a sniff of promotion. It would also mean so much to the Lansdown family after the investment they have poured into the club, not only with the football club but the Bristol Sport Group as a whole – they really deserve it.