Regional Head of Retail Operations – Paddy Power Betfair

By iSportconnect | September 13, 2016

Location: Dublin, order Ireland

Closing Date: 25th September

Role Overview/Purpose:

Reporting to the Director of Irish Retail, the role of a Regional Head of Retail Operations will be responsible for c 50% of the retail estate of 269 shops across Ireland (incl. 9 shops in NI), as well as the continued profitable development of the estate. With current headcount in excess of 1400 people the Regional Head of Operations will drive continuous improvement in operational excellence across their Region as well as the entire Irish Retail business. The role will have full P&L responsibility for up to half of the estate and will provide leadership to a group of 5 District Managers and ensure all operational and strategic plans are executed and delivered to the high standards we demand. The role will ensure that we continue to drive improvement and change through our estate while getting the full support and engagement of relevant Head Office functions at all times.

Key Responsibilities


  • – Ensure our shops present every part of our proposition in the most compelling way to our customers
  • – Provide the conduit between our customers and support functions by continuously gathering, filtering and communicating meaningful customer insight to aid future development of the business and our product offer
  • – Drive and deliver market share growth in each local market
  • – Implement customer service standards with consistency, continually improving our consumer facing proposition
  • – Build a greater understanding of competitor activity, developing and leading operational responses to changes in the competitive landscape
  • – Proactively look for changes in political, economic, social and/or technological developments or trends that would influence customer activity


  • – Leading, developing and training the highest quality Operations team in the industry
  • – Ensuring we hire the right people at all levels in shops
  • – Delivering people stability both short and long term for our customers by ensuring the right teams are always in the right shop without movement
  • – Deliver continual development and improvements in how we ensure we have the best Shop Manager for every local market in the Region
  • – Provide leadership and personal development to a team of District Managers
  • – Develop a strong internal and external talent pipeline at all levels within their Region, creating a culture of internal progression
  • – Challenge existing processes, embed PPB values, behaviours and ways of working to deliver an improvement focused culture
  • – Cascade strategic developments, commercial priorities and business wide initiatives to District Managers to keep them well informed of changes across the wider network


  • – Ensure our shops open and close on time, are clean and comfortable for customers, are fully compliant with marketing guidelines and have our full product suite available to our customers at all times
  • – Ensure our shops have the right offers to compete in their local market and respond effectively to local competitor activity
  • – Engage with and challenge support functions to provide expertise and knowledge to improve Regional performance
  • – Ensure swift and complete responses to urgent operational issues and deliver compliance with licensing requirements
  • – Provide Operational field presence that mimics customer needs – e.g. Shop Managers and District Managers are in shops at key periods
  • – Drive the Operations functions through continual focus and improvement in underperforming shops, new openings and product launches
  • – Shop Presentation – Consistent High standard of Presentations  including Screens Audio, Shop Presentation – Implement consistent standards across Irish Estate
  • – Ensure consistent excellent execution of Marketing Campaigns, New Product Launches and all in shop activity


  • – Deliver the Regional P&L budget
  • – Deliver optimal working patterns while Identifying and executing against new efficiencies
  • – Develop and deliver stretching profit plans for the Region
  • – Prioritise opportunities based on profit impact
  • – Drive a ‘cost and profit’ culture across the region
  • – Ensuring appropriate demand side management of shop operating costs
  • – Deliver Return on Investment for shop Investment Program
  • How to Apply
  • Click HERE to apply