Digital Content Manager – Football Association

We are excited to be searching for a Digital Content Manager, who will take full ownership of the digital content strategy for Wembley Stadium, delivering an on-brand and innovative creative direction, to inspire and grow our audience and social media presence – establishing ‘It Matters More at Wembley’.

What will you be doing?

  • Devise brand-specific content strategies that support best-in-class digital output.
  • Development and execution of the Wembley Stadium social media strategy.
  • Day-to-day Wembley Stadium and Club Wembley social media channel management.
  • Delivering website traffic growth from keyword-specific content SEO.
  • Managing key external relationships, including agencies, suppliers, and social media platforms.
  • Contribute to the success of campaign executions across event-owner stakeholders and partners.
  • Reporting of content and social media performance to stakeholders.
  • Research social media trends, including engagement and traffic data, to make recommendations to grow social media presence and campaign effectiveness.
  • Champion the use of data to inform the day-to-day content strategy and overall direction.
  • Executes additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
  • As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

  • Experience developing and delivering digital content strategies.
  • Tech-savvy with experience in using technology to drive effective and efficient results.
  • Thorough knowledge of current digital and social media platforms.
  • Reporting experience using tools such as Google Analytics.
  • Skilled in Microsoft Office software including Excel, Word, PowerPoint and Outlook.
  • Confident communicator with excellent written English.
  • Good attention to detail

Beneficial to have:

  • Worked with or as part of a marketing team.
  • Qualification in digital marketing.
  • Experience managing social media channels for an established brand.
  • SEO experience.
  • Experience managing a CMS – preferably Sitecore.
  • Strong communication skills – especially via digital channels.
  • An interest in sports, entertainment, and hospitality.
  • Experience in a data-driven driven background.
  • HTML knowledge is desired but not essential.
  • Adobe Creative Suite experience, including Photoshop.
  • Experience with post-campaign analysis.

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering flexibility on where you work.

Senior Partnerships Experience Manager – Manchester United

The Purpose

The Senior Partnerships Experience Manager is an events specialist responsible for managing the delivery of a range of multi partner activations experiences (events, branding, ticketing and hospitality management, online/ offline events).As a vital of part of the Partnership’s Experience Team, you will be responsible for delivering world-class partner events and experiences on both match days and non-match days in Manchester, UK and International

The Role

  • Apply your expertise in event management to the delivery of Club led, multi-partner experiences. 
  • Drive innovation and creativity in the planning and delivery of these Partner engagement opportunities and events to ensure the provision of world class experiences – in Manchester, the UK and internationally.
  • Day to day management of all match day responsibilities including overseeing; Partner ticketing and hospitality management, match day run of show, LED digi-board activation and other match day activations. 
  • Development, management, and delivery of a calendar of international Club led fan and multi-partner experiences.
  • Manage vendor partner selection and maintain relationships to ensure high standards are consistently met for all experiences.
  • Works closely with the Partnerships Management and Partnerships Activations Teams along with other internal and external stakeholders on large scale, multi-faceted activations. 
  • Produce detailed proposals and PMO plans for all events
  • Partner facing for relevant events (UK & International)
  • Budget management and reporting for all events 
  • Monitor partner feedback for all events 
  • Undertake comprehensive post event debrief and evaluation and continuous improvement approach to all events 
  • Point of contact for Stadium (GPS), United Events, Ticketing and Venue teams for matchday Partner activations as well as all multi-partner experiences

The Person

  • The successful candidate will be a bright, gregarious, supremely organised and creative individual, who understands all the critical elements of world class events experiences & delivery. 
  • As a line manager, you will be patient, supportive and lead by example with a collaborative spirit and the ability to engage and influence with internal and external stakeholders alike.
  • Proven management experience in events and match day operations (or similar in an entertainment or events arena)
  • Proven track record of delivering world-class activations on time and on-plan.
  • First-hand experience in delivering not only physical events but new innovations in online and digital event delivery.
  • Multi-functional expertise and project management experience
  • Experience of managing multiple projects simultaneously
  • Use of data, measurement, evaluation and feedback to drive continuous improvement
  • Excellent collaboration, communication skills and stakeholder management
  • Attention to detail within fast-moving environments.
  • Highly organised, great written & verbal communications

Application Information If you would like to join the team and be part of our mission, to win the United way, please submit your application by Thursday 20th April 2023

Global Director of Brand, Marketing and Digital Media – Newcastle United

Newcastle United are partnering with tml Partners to hire a Global Director of Brand, Marketing and Digital Media.

Joining the Club’s senior leadership team, this is an unmissable opportunity to lead and develop a powerful brand & commercial strategy that sets the Club apart from the competition and drives a global legacy.

The Director of Brand, Marketing & Digital Media will work closely with the Chief Commercial Officer, to optimise and accelerate the Club’s global brand, digital and content development strategies. You will support the C-Suite in delivering the Club’s vision – seeing the bigger picture, making effective decisions, being a change agent and driving continuous improvement whilst role modelling their leadership and valued behaviours.

The role will provide commercial strategic leadership and win the hearts and minds of an ambitious, hardworking and passionate team, building capacity and capability to deliver bold and truly world- class brand, marketing, digital, content and creative strategies. Whilst a professional team is already in place, several key evolution steps will be needed in order to adapt the structure to the level of the main commercial opportunities. The chosen candidate will be able to grow a cohesive team, connecting long serving and valued team members with important new hires, sustaining a values-led culture, built on the club’s values of hard work, passion, self-discipline and collaboration.

The role will have the opportunity to define how the Club is presented in its target markets, drive presence, differentiation, and demand across global markets, and orchestrate the go-to-market initiatives that will ensure success. You will be responsible for leading the digital media strategy and will oversee the development and implementation of all websites, app, social media, and third-party platforms.

We are searching for an experienced sports marketing & brand leader, with a track record of innovative, commercially successful campaigns and the skillset to devise and execute strategies on a global level. If you want to make your mark on the industry, seize this invaluable chance to join this team and lead cutting-edge marketing initiatives. Become part of a team devoted to inspiring and connecting people with a shared passion for the beautiful game.

Commercial Operations Specialist – UEFA

The Commercial Operations Specialist is in charge of implementing operational projects for delivering on-site sponsorship rights to the commercial affiliates to a high professional standard for several top UEFA national team final tournaments: EURO, UEFA Nations League finals, European Under-21 Championship, etc.

This includes appropriate planning and coordination with other UEFA divisions and units, as well as external parties (local organising committees, agencies, etc.) throughout the preparation phase so as to act as a dynamic interface between the organisational and marketing activities teams or appointed third parties, including UEFA’s commercial agents.
The role may also include responsibility for acting as commercial domain leader or representing the appointed commercial domain leader within the team, in the event organisation structure, leading delivery of some on-site sponsor rights such as sponsor guest-related rights, sponsor activation rights and promotional opportunities, sole and exclusive programmes and other individual rights, sponsor commercial association exclusivity (clean stadium principles) and the rights protection programme, sponsor on-site sales rights, sponsor product supply management (value-in-kind services) and any other rights that may be granted to commercial affiliates in future.
As a member of a small team led by a senior manager, the Commercial Operations Specialist also coordinates internally any related information flows to and from commercial affiliates or appointed third parties in collaboration with the subproject leaders or internal competence centres, and organises and manages the required content for some of the competitions.

Key responsibilities:

– Managing and coordinating delivery of commercial affiliates’ rights for UEFA national teams final tournaments, ensuring delivery is to the appropriate standard, on time and within budget 
Maintaining the necessary cooperation with internal and external stakeholders and making a proactive contribution to the marketing aspects of all operational projects 
– Proposing, developing and implementing innovative and reliable procedures, tools, solutions and communication processes to maximise the value of the marketing rights through high-level delivery within the framework of the UEFA system 
– Drawing up project plans, including a timeline, budgets, resource planning and all other necessary information and ensuring these are up to date at all times 
– Keeping status reports accurate and up to date as regularly required, producing post-event reports and transferring knowledge and best practices 
– Preparing the delegation of responsibilities, including information to on-site marketing venue teams delivering all marketing rights on-site at venues during competitions, briefing and supporting them as required and acting as a member of the venue marketing team

Profile:

Experience required:
– from 4 to 6 years’ experience in sports at international level
– from 1 to 3 years’ experience in a sponsorship environment at international level

Education:
– a bachelor’s or master’s degree in a relevant field (business management, sports management, etc.)

Languages:
– English / Proficient
– German / Advanced

Additional requirements:
– MS Excel / Proficient
– MS PowerPoint / Proficient
– MS Project / Proficient
– Project Management / Proficient
– Hard working and ready to perform all sorts of duties, from on-the-ground operations to back office and administration, under time pressure 
– Good attention to detail 
– Flexible and solution-oriented

eCommerce & Retail Marketing Manager – FIFA

eCommerce and Retail Marketing Manager

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a eCommerce and Retail Marketing Manager that is part of FIFA and supports us on our mission.

These are your key tasks:

  • Key Account & Partnership management of the FIFA eCommerce partner(s) and FIFA branded store partner(s) operated under license
  • Together with the Head of Licensing & Retail, define the overall business strategy for omni-channel retail and provide ongoing strategic input and recommendations to drive sales and the consumer journey
  • Manage all contractual elements of these license partnerships
  • Work closely with the data and insights teams to deliver and manage all key data and analytics reporting in order to inform the future business decisions
  • With the licensing team plan and drive the FIFA licensees’ eCommerce & Store(s) product offer strategies (incl. product, price positioning, positioning and marketing) and work with the license partners on effective merchandise and go-2-market plans
  • Work with FIFA’s and partner(s)’ content and digital marketing teams to coordinate product collection releases, promotions, storytelling, marketing campaigns and consumer engagement initiatives, including creation of digital assets specific to the eCommerce store
  • Drive, review and manage approval of all brand and marketing campaigns ensuring maximum ROO
  • Together with other licensing team members and the relevant partner key account manager, develop and manage FIFA licensees’ retail strategies across all relevant and applicable territories
  • Identify and understand, share market trends and customer needs and translate them into strategic actions aimed at driving brand heat and revenue growth
  • Full accountability for budgets, royalty reporting, and quarterly forecasting in conjunction HOL, and FIFA commercial and finance teams
  • Key account management of assigned key product license partners
  • Be the go-to-person in the licensing team in relation to all matters ecommerce and retail

The specific competencies we require for this position are:

  • Relevant business degree
  • At least 7 years’ relevant experience in eCommerce, account management, buying, retail marketing, merchandising
  • Proven ability to implement, analyse and improve processes, measure results, and achieve financial goals
  • Knowledge of eCommerce tools and platforms, Ecommerce and retail, licensing business, buying and merchandise planning
  • Well versed in DTC marketing
  • Experience in the Sports industry is an advantage
  • Fluent in English; proficiency in any other FIFA language (F / ES / GER) is an asset
  • Knowledge of project management and relevant tools & processes
  • Strategic mindset with a hands-on tactical approach
  • Excellent written and oral communication skills
  • Highly organised and excellent time management skills
  • Energetic, positive and with a can-do attitude
  • Team player
  • Willingness to travel on a frequent basis

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Head of Editorial – Tottenham Hotspur FC

To inspire and develop teams to deliver outstanding and engaging content, maximising the impact and distinctiveness of the Club with global and local audiences.

This position will lead and develop the editorial output and direction. It will assess all opportunities to extend and improve its content creation, across all formats, media, and platforms, in compelling and innovative ways. This is an important and transversal role, working with major stakeholders and producers within the Club.

Key Responsibilities:

  • Develop and lead the global Club editorial, positioning, and content strategy across all formats and media.
  • Be a decision maker for video production and social media teams with editorial and tone of voice questions, as appropriate.
  • Articulate and implement an editorial strategy to increase the Club’s overall and relative engagement rate, to which the results can be clearly demonstrated to senior internal and external stakeholders.
  • Responsible for finding new ways of telling stories across Club business drivers (sponsorships, retail, visitor attractions, stadium events) which increase traffic and engagement across their portfolio of web pages.
  • Overall responsibility for driving the creative process and for the co-production of ideas involving players, creators and influencers.
  • Be accountable for developing new and innovative ways of telling stories across platforms and formats, based on a fan first approach.
  • Use data and insights to understand audiences, in particular fans and customers, and potential new audiences. 
  • Define and document a tone of voice based on platforms and demographics, supportive of the club’s values and mission statement.
  • Identify and build an editorial proposition to support the key milestones of the club calendar (start of the season, derbies, transfer windows, kit launch…). 
  • In partnership with the Production Lead and the Head of Content, set a process to lead and animate daily and weekly editorial meetings to review what should be covered and on which formats (written, video, audio, photography…).
  • Collaborate with all relevant stakeholders to ensure content requirements are met in line with the club’s business objectives.
  • Due to the nature of the industry, some out-of-hours working, including weekends, may be required from time to time

Personal Attributes:

  • Thinks ahead, generates innovative ideas.
  • Values & respects others, builds relationships, collaborates.
  • Gets things done, delivers to highest of standards, takes responsibility.
  • Relentless and trusted collaborator and team player.
  • A strong communicator, with the ability to build trust and influence at all levels.

Skills & Experience:

  • Significant experience as an editorial leader with a track record of success leading a diverse portfolio of content.
  • A refined understanding of global sport and how fans are served with sports content (especially football) in various formats and media (video, OTT, social media, web/apps.).
  • Experience as a senior editor, content commissioner, and/or executive producer role for a sports digital content platform with a significant social media, web and mobile audience.
  • Significant expertise in producing video formats, from snackable / short moments for social media to longer form pieces (shows/mags) for broadcast or OTT platforms.
  • Direct experience in developing video formats involving athletes or influencers.
  • Management experience directing a diverse team of staff and freelance writers, producers, and creators is desirable.

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

Closing Date for Application: 7th April 2023

Senior Projects Manager – Wembley Stadium

We have a fantastic opportunity for a Senior Projects Manager who will be based at Wembley Stadium. You will manage programmes of Stadium refurbishment projects across hospitality, retail and facilities management. The successful candidate will lead a team and manage multiple capital investment projects to assist with the ongoing development of Wembley Stadium.

About The Team

Looking after our world class venues, these teams are in charge of making sure everything is safe and operationally ready. From day-to-day maintenance and perfecting pitches for matches to overseeing world-class music concerts, flagship NFL events and facilities upgrades, they’re custodians of English football’s two national homes.

What will you be doing?

  • Manage the Capital Investment programme of projects at Wembley Stadium and lead a team of project managers.
  • Support the Head of Property with developing ongoing Capital Investment masterplan strategy and deliver projects to budget and programme.
  • Manage monthly reporting across capital investment programmes.
  • Assume accountability and overall leadership for the delivery of multiple projects and work streams within area(s) of responsibility.
  • In conjunction with Project Sponsors, formulate project briefs and project objectives and translate these into scopes of work and formulate appropriate procurement strategies to deliver the best value for the Business in consultation with relevant departments.
  • Determine key stakeholders and consult effectively to ensure user requirements are defined and reflected in emerging project briefs. Establish project governance and structure appropriate for successful delivery.
  • Appoint and lead teams of professional advisors and project stakeholders to ensure project briefs are effectively translated into designs and specifications.
  • Provide and present reports at key project milestones to ensure project proposals are signed off by the business / key stakeholders.
  • Derive (and maintain) cost estimates for projects and work with Finance partners and project sponsors to create (and maintain) business cases for business approval.
  • Developed detailed programme and sequencing for all phases of the project lifecycle. Ensure projects are appropriately phased and planned around the event calendar, other interfacing construction projects, and key stakeholders are appropriately engaged and coordinated.
  • Establish project plans and timelines considering operational constraints and key business milestones. Assume responsibility to ensure projects are successfully delivered within pre-determined deadlines.
  • Assume responsibility to deliver projects independently within approved budgets. Track and monitor project costs through their life cycle.
  • Provide leadership and mentoring for a small team to assist with the delivery of projects assigned to them. 
  • Prepare and present expenditure approval requests and seek business approval for capital projects in accordance with Group policies and procedures.
  • Prepare and present project reports to ensure the business is kept updated on major/strategic projects.
  • Identify project risks and formulate relevant strategies to manage and mitigate these.
  • Formulate and implement relevant strategies to ensure the quality standards are set and achieved.
  • Ensure projects are planned, designed and delivered safely and in accordance with health and safety legislation.
  • Ensure all relevant statutory approvals are obtained for capital projects.
  • Conduct project close-out reviews and capture lessons learnt for continuous improvement.
  • Support the ongoing development of property development policies and procedures across the Group to improve business efficiencies and controls.
  • Executes additional tasks as required in order to meet FA Group changing priorities.

What are we looking for?

Essential for the role:

  • Extensive experience in project management within a senior/lead position in the construction industry (8+ years).
  • Proven track record of successfully delivering multiple projects independently through all phases of the project lifecycle.
  • Highly organised, self-starter.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to lead internal and external project teams.
  • Attainment of Prince 2 or equivalent.
  • Attainment of relevant degree qualification.
  • Relevant Health & Safety qualifications (e.g. IOSH, NEBOSH)
  • Knowledge and experience of dealing with local planning authorities/planning regulations.
  • Advanced skills in Microsoft Office.

Beneficial to have:

  • Experience in a venue development role within the stadia, arena and event design/construction/infrastructure industry an advantage.
  • Experience in hospitality, retail and facilities management and civil engineering-type projects.
  • Relevant professional qualification (e.g. MRICS, APM, etc).

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Please note, despite the organisation working towards a hybrid model, due to the nature of this role, there will be an expectation that the successful candidate will be on site at Wembley Stadium from up to 4 days per week.

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George’s Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Head of Licensing & Retail – FIFA

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a Head of Licensing & Retail that is part of FIFA and supports us on our mission.

The Head of Licensing and Retail is responsible for leading the licensing & retail team and defining the licensing & retail strategy for all FIFA brands, FIFA tournaments and events.
The role will lead cross-integration with all other commercial teams to maximise fan engagement, and develop new opportunities particularly in digital, gaming, esports and other new evolving fan touchpoints.

These are your key tasks:

  • Develop and implement a global licensing and retail strategy that drives fan engagement, revenue growth, new markets development as well as the growth of existing and evolving product categories
  • As part of the strategy define the future models, tactical implementations, operational processes and necessary resources and capabilities to deliver the strategic objectives
  • Together with marketing and brand, and other relevant teams define and develop sustainable FIFA brand licensing propositions, outside of events and tournaments
  • Build strong and collaborative relationships with external stakeholders including licensees, licensing representatives and agencies, suppliers, retail operators, and any other strategic partners
  • Ensure relevant and necessary commercial terms, applicable legal and financial parameters are considered and implemented whilst overseeing and leading negotiations with contractual partners
  • Develop FIFA’s ecommerce and retail strategy
  • Develop the strategy for FIFA onsite and offsite retail programmes and oversee the delivery of such FIFA retail programmes for all events
  • Ensure strong collaboration with relevant internal and external commercial and operational teams in order to deliver best in class tournament and event retail experiences 
  • Manage and mentor team of licensing, retail and business development experts to drive performance, delivery of the objectives and to ensure a future talent pipeline 
  • Manage financial planning, forecasting and budgeting, including developing solid reporting and controlling structures and processes

The specific competencies we require for this position are:

  • Relevant business degree
  • 360 understanding of business disciplines in consumer product business development and go-to-market processes
  • Minimum of 10 years in (a) relevant consumer product organisation(s), of which a minimum of 5 in a senior management position
  • Proven track record of leading strong and effective teams and developing & mentoring individual team members
  • Experience working with Business intelligence & analyses and able to define data needs to inform business decisions 
  • Proven solid contract negotiator, proficient in legal and financial matters in relation to contract processes and management 
  • Brings a good network and solid relationships across relevant businesses and sectors
  • Excellent understanding of the international sports, major events and/or entertainment business
  • Experience and skilled in working in complex multi-stakeholder environments
  • Excellent interpersonal skills, convincing and able to take people ‘on the journey’
  • Energetic, positive and with a can-do attitude
  • Fluent in English, preferably a second language
  • Excellent analytical, presentation and communications skills
  • Willingness to travel on a frequent basis

Director, Communications – MLS

The Director, Communications manages and drives public relations activities for Major League Soccer and Soccer United Marketing. The Director leads all aspects of communications on MLS Competition, MLS Player Engagement, and MLS Safety and Operations matters. The individual in this role also creates and drives strategic communications plans, supports functional areas of MLS and SUM, and works closely with MLS clubs on communications strategy.

Responsibilities

Primary Responsibilities 

  • Strategic writer and editor who shapes public perception of the organization while upholding its values and integrity 
  • Generate earned media coverage through the use of:
    • Creative feature ideas 
    • Engagement with media outlets and editorial decision makers 
  • Writing and editing duties to include, but not limited to: feature idea pitches, press releases, reference materials, executive speeches, quote drafts, select internal and external written communications, presentation decks, and multimedia projects. 
  • Serve as a Communications liaison to the following groups: MLS Competition, MLS Player Engagement, MLS Security, and MLS Operations. 
  • Serve as MLS Communications liaison to the Eastern Conference MLS clubs 
  • Respond to media inquiries in a timely manner, providing background information, facilitating interviews and serving as a company spokesperson on select topics as necessary 
  • Live monitoring of MLS games and related internal and external communications 
  • Support League executives with interview preparation, message points, and strategic messaging 
  • Manage editorial relationships with select national media partners 
  • Work closely with MLS clubs to support their communications strategies 
  • Manage Communications relationship with pertinent media associations 
  • Accomplish team results by communicating job expectations and managing the Performance Management process:
    • Plan, monitor, and review performance; 
    • Coach and counsel employees; 
  • Develop and implement department procedures and productivity standards and reinforce Company policies 
  • Serve as the supervisor and mentor for the Sr. Coordinator, Communications 
  • Developing personal growth opportunities for employees 

Additional Responsibilities

  • Build and foster collaborative relationships within MLS Communications and other departments within the organization to stay informed and informed of new initiatives, program and other organization wide events 
  • Attend industry events and trade conferences to remain current with industry changes 
  • Additional responsibilities as assigned 

QualificationsEducation and Experience

  • Bachelor’s Degree in public relations, marketing, sports administration or related field 
  • 8+ years of proven experience in public relations\communications, or marketing 

Required Skills

  • Strong interpersonal skills and the ability to effectively communicate, both verbally and in writing 
  • High-level of commitment to a quality work product and organizational ethics, integrity and compliance 
  • Ability to manage people/projects, delegate responsibility and provide follow-through on multiple projects 
  • Ability to think strategically and creatively to effectively manage projects 
  • Strong organizational skills with the ability to prioritize and manage multiple projects 
  • Detail-oriented with the ability to deliver professional work. 
  • Ability to work effectively in a fast-paced environment to meet deadlines with minimal supervision. 
  • Demonstrated decision making and problem-solving skills using sound judgment 
  • Proficiency in Word, Excel, PowerPoint and Outlook 
  • Proficiency in social media platforms 
  • Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays 

Desired Skills:

  • Knowledge of the sport of soccer 

Data Insights and Analytics Manager – Manchester United

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition. Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

The Insights and Analytics Manager will collaborate with the commercial, marketing, and operations teams across all Venue products. The role will directly support the Commercial Director, Venue and e-Commerce, and Head of Ticketing and Membership. Responsibilities will include, but may not be limited to, weekly, monthly, and ad-hoc reporting, data analysis and market research.The ideal candidate will have excellent data visualisation and storytelling skills and be enthusiastic about sharing their insights.

The Role

  • To analyse data and produce insights and recommendations for business objectives and decision-making.
  • To work with data related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
  • To design and maintain standard reports, and create detailed analysis to evaluate the success of initiatives and help identify areas of improvement.
  • To build and maintain suite of business intelligence dashboards and reports out of data warehouse and CRM and oversee their implementation and adoption across Venue.
  • To create compelling and aesthetically pleasing data visualisations.
  • Extract and transform data from data warehouse, CRM and third-party data tools as needed.
  • To assist with Pricing Analytics and Revenue Forecasting
  • To assist with market research related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
  • To gather and present data for annual recaps and performance; measure ROI.
  • To identify key insights from large data sets and develop presentations to communicate those analytical findings (trends, etc). powerfully.
  • Identify and present on industry and organisational trends.
  • To perform analysis to evaluate the success of initiatives and help identify future areas of improvement.
  • Bring new ideas and thinking to the organisation.

The Person

  • A degree in data science, business analytics or related and appropriate field
  • Previous experience working in business intelligence role or as an analyst
  • Understanding of or experience with professional sports teams, events or entertainment business or similar entities
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft Powerpoint
  • Experience in working with Tableau/Power BI and/or other data visualisation tools – Desirable 
  • Strong initiative and willingness
  • Highly organised, detail-oriented
  • Ability to think analytically and creatively
  • Adaptability to environment involving several simultaneous projects – multitasking
  • Strong problem-solving skills. Ability to understand and solve tasks with little supervision
  • Experience with CRM platforms a plus

Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.