Technical Account Manager – TIXR

About Tixr

“Tixr, the largest, fastest-growing privately-held primary ticketing and event commerce marketplace in the world, is transforming the ticket-buying experience globally. Born from a fan-focused frame of mind, the Tixr platform empowers large-scale events, music venues, and sports properties with innovative solutions to highly complex ticketing and e-commerce needs. Founded in 2013 in Santa Monica, CA, and now with its European headquarters in Central London, Tixr’s modern, unified commerce experience supports all types of events across Europe and North America. Tixr Europe has partners such as Forbidden Forest, Egg London, Leicestershire Cricket, Eden Ibiza, and The Royal Windsor Horseshow. From prestigious UK music festivals and to premier sporting events and cultural experiences, Tixr’s platform delivers an almost limitless suite of commerce offerings beyond admission tickets.”

Please note: Only applicants without the need for a UK working visa will be considered.

The Opportunity

Tixr is seeking a skilled Technical Account Manager (TAM) to join our growing team. Working within our client success team, you’ll execute technical implementations and provide expert product support to ensure client satisfaction and retention. Reporting to our Senior Client Success Manager, you’ll play a crucial role in delivering technical solutions that meet our clients’ complex needs and in a timely manner.

This is an exciting opportunity to join a rapidly growing ticketing and event commerce platform, where you’ll work with a talented team to implement technical solutions for some of the industry’s leading events and venues. You’ll develop deep product expertise through hands-on implementation work while collaborating with cross-functional teams to ensure client satisfaction and innovation through product development.

About The Role

The Technical Account Manager (TAM) is a critical part of our client success team, responsible for managing and resolving technical support tickets, configuring platform builds, and ensuring optimal system performance. This is a primarily non-client-facing role, ideal for a detail-oriented individual who thrives in a fast-paced environment, excels at problem-solving, and has a passion for technical precision.


Responsibilities:

1. Platform Expertise

  • Become an expert in the Tixr platform and its core technical functionalities, including advanced proficiency in the Tixr Door, Print Agent and other supporting technologies.
  • Maintain up-to-date knowledge of platform capabilities, updates, and integrations from product releases to ensure optimal system performance
  • Develop in-depth knowledge of our platform, including advanced configuration, integration, and troubleshooting.
  • Maintain and update technical documentation and procedure documents for internal and external use.

2. Technical Support and Ticket Management

  • Own the ticketing queue for agreed accounts, responding to and resolving technical support requests within SLA timelines.
  • Troubleshoot complex issues and collaborate with development teams as needed.

3. Implementation and Platform Builds:

  • Configure, build, and maintain platform setups for events and products to meet organisational and client requirements.
  • Build seating maps from diagrams and layouts provided to a high standard and with attention to detail.
  • Ensure smooth internal technical processes during onboarding phases and client go-lives.
  • Keep project management tools updated for the client success team to follow progress.

4. Operational Monitoring and Reporting

  • Monitor client usage and performance, identifying areas of improvement and making suggestions as needed.
  • Provide regular performance reports with actionable insights to improve platform usage to maximise revenue.

5. Collaboration and Support

  • Act as a technical resource for internal teams, including Client Success Managers and Partnerships, addressing platform-related queries.
  • Log product feedback and feature requests to assist the product team with prioritisation.

6. Process Improvement

  • Develop and refine workflows and templates to enhance technical task efficiency.
  • Identify opportunities for automation or optimisation in technical processes.

7. On-Site Support

  • Support clients with on-site technical support for live events, delivering training and helping to troubleshoot queries in live time.

8. Other

  • Support a busy growing office with administration tasks as required. This may include answering Fan Support queries in a queue at peak times or supporting in generic admin tasks.

Qualifications:

  • 2+ years in sports ticketing, theatre ticketing or any other reserved seating platform
  • Experience with season ticketing, renewals, invoicing, and postseason is a plus
  • Excellent project management skills
  • Great communicator with professional demeanor
  • Highly organised and detail-oriented
  • Passion and appreciation for technology, design, and live events
  • Experience of learning new systems and features quickly
  • Strong service orientation
  • Proven ability to work efficiently in a fast paced environment, managing multiple priorities with minimal oversight.
  • Strong problem-solving skills, with a proactive approach to identifying and resolving technical challenges.
  • Familiarity with performance monitoring tools.
  • Commitment to client experience, retention and implementing feedback loops.
  • Excellent verbal and written communication skills for effective interactions.
  • Proficiency in data analysis to understand usage patterns and feedback.
  • Ability to find ways to automate and eliminate human errors, wherever needed
  • Experience of working in small teams/a start up environment
  • Passion and enthusiasm for the entertainment and events industry

This role is a hybrid work environment with a minimum of 3 days per week at our Central London office, located near London Bridge.

The Perks:

  • Salary Range: £35,000 – £50,000
  • Eligible for bonuses and equity
  • Unlimited Holiday Policy
  • Paid Equipment
  • Paid Holidays & Birthdays Off
  • Team Events
  • Ticket hookups

We think this role might suit you if you are or have previously been:

  • Ticketing Manager in a sports venue
  • Box Office Manager in a theatre or arts or fringe festival venue
  • Client Success/Support, Technical Coordinator in a ticketing SaaS company

Tixr is modernising live and virtual events commerce providing end-to-end execution for events that serve over 50,000 fans daily across the world and make a material impact on our partners’ revenue and operations. We’re hyper-focused on large-scale, complex event organisations that require high-performance systems, agile development and white-glove service with rapid response times.

The Tixr Platform provides event ticketing and entertainment commerce with merchandise, food & beverage, and Livestream and a full-scale system that supports registration, point-of-sale and scanning software as well as a variety of additional services, inclusive of payment processing, security support, data insights, promotions strategy, fan support, on-premise support, and 3rd party integrations.


Tixr is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of age, gender, sexual orientation, gender reassignment, race, ethnicity, religion or belief, disability, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected under the Equality Act 2010.

We are also committed to making reasonable adjustments to support applicants with disabilities or special needs. If you require assistance during the application process or adjustments to perform your role, please contact our Human Resources department to discuss how we can support you.

The pay range for this role is:

35,000 – 50,000 GBP per year (Tixr UK)

Apply here.

Project Manager – InCrowd

About the job

The details:

  • An integral member of the Client Delivery Team
  • A competitive salary commensurate with your experience
  • Based in our Brighton or London office (remote considered)
  • Reporting to the Head of Project Management

Are you the right person?

Our Project Managers are organised people leaders that thrive on solving problems, working with teams and delighting clients. You are an experienced Project Manager capable of working with multi-disciplinary teams covering technical, QA, Data, Design, and InCrowd’s commercial team to deliver complex client facing products across frontend web and app solutions and data oriented solutions.

This role is not simply about task management. You are the person looking ahead, removing roadblocks, getting the client engaged, planning and pivoting as well as managing stakeholders, the scope and project finances. You will be able to lead a team to come up with innovative solutions and turn successful individual projects into a valuable long term client relationship.

You are pragmatic and organised, and communicate clearly and often, stating needs and putting forward solutions. You will be supported by the Head of Project Management and a team of talented colleagues.

Candidate Criteria

  • Good digital project management background with a fair understanding of methodologies, tools, ways of working and best practice
  • Digitally and technically literate. You know how to talk to developers, appreciate design thinking, and have experience building websites, apps, CMS’, and working with data
  • Experience working with external clients and third parties and able to align multiple stakeholders to a common goal
  • Able to build and manage successful client relationships
  • Financially literate and able to recognise opportunities for project growth, in line with clients’ objectives.
  • Comfortable working in a dynamic and changing environment and able to priortise effectively.
  • Good with people and clear straightforward communicator
  • Self starter and able to motivate and lead a team to great outcomes.

What will you be doing for InCrowd?

  • Planning, documenting and delivering fantastic sports products on time, within scope and within budget.
  • Working on a handful of digital projects simultaneously
  • Being client facing throughout the project delivery
  • Engaging, aligning and communicating with stakeholders and third parties
  • Mitigating risks and resolving issues on your projects, escalating issues when appropriate
  • Working within an agile framework, utilising Scrum
  • Managing the project backlog, ensuring tickets are created, sufficiently detailed and ready to be worked
  • Ensuring project controls are utilised appropriately
  • Making projects enjoyable for your team and your client by building great relationships, being fair, and ensuring everyone’s voice feeds into the collective output
  • Delivering amazing work which you’re proud of and moves the business towards its goals and objectives
  • Supporting on wider delivery initiatives as required

Who are we?

InCrowd is a data-led fan marketing company, but first and foremost, we are sports fans. We understand the unrivalled passion and dedication of supporters towards the clubs, leagues and players they care about.

We use technology to capture real-time fan consumption data and have enterprise-scale third-party data integrations enabling our clients to gain a better understanding of their fans, going well beyond who they are and delving deeper into their behavioural habits and fan characteristics. We link data to marketing through our proprietary digital experience platform which makes it easy for our clients to activate data-powered campaigns. This approach allows our clients to deliver relevant and timely content and marketing messages to fans, vastly enhancing the fan experience whilst achieving commercial objectives.

We work with multiple sports organisations and clubs including; Formula 1, ECB, 10 Premier League / Championship football clubs, Rugby Football League, Premiership Rugby and Sky Sports. We have seen rapid growth in our ten-year history and now have over 110 staff based in London and Brighton.

This role is an exciting new position that will be at the forefront of the company’s success.

What will InCrowd be doing for you?

InCrowd offers a healthy, friendly and creative environment. We are proud of our culture and excited about the next steps for the company.

We also offer:

  • Company benefits.
  • Support for additional training and education.
  • Social events.
  • Opportunity for career progression in a fast-developing company.

Apply here.

Invitation for Expressions of Interest – FIFA World Cup 2026

FIFA is looking for interested and experienced companies to help deliver temporary infrastructure at the FIFA World Cup 2026™ (FWC2026).

FWC2026’s Stadium & Infrastructure Team has engaged BaAM Productions to procure and deliver temporary infrastructure at the tournament’s 16 stadiums. The selected suppliers will join BaAM as they endeavor to deliver a historic FWC2026.

If you think your organization can help deliver temporary infrastructure in the 16 host cities, please click on the link below to register your interest!

FIFA WORLD CUP 2026™ Request for Expressions of Interest (smartsheet.com)

Head of Venue and Tournament Operations – Rugby World Cup 2025

Rugby World Cup 2025 (RWC 2025) in England, will be the 10th edition of the women’s tournament. In line with the ‘game-changer’ objectives of World Rugby’s strategic plan to provide a hosting roadmap for Rugby World Cup and stimulate dynamic development of rugby globally, World Rugby has recently established World Rugby Events (EventsCo) which is charged with organising and delivering major international events. Under the new model World Rugby will have a more direct role in the setting up, planning and delivery of the Rugby World Cups and aims to become a leader in the delivery of major international events.

In partnership with the Rugby Football Union (RFU) and UK Sport a local operating company (LOC) has been formed for RWC 2025.

Ambitions for the tournament are high as women’s rugby is one of the fastest growing team sports in the world. RWC 2025 will be the ultimate stage for the best players, teams and coaches from 16 nations across the globe and is set to be the biggest and most widely watched women’s rugby event ever.

This is an exciting and unique opportunity to be part of a global event that will set new standards, drive the growth of women’s rugby and promote opportunities for women on and off the pitch. We are looking for candidates who are passionate about sport, understand the power it has to make a difference and have a strong commitment to promoting diversity and inclusion for the event. You will be part of a team that aims to make history by breaking records for women’s sport and inspiring a new generation of audiences and participants.

World Rugby is looking to appoint a Head of Venue and Tournament Operations within the RWC 2025 LOC, based in London. The Head of Venue and Tournament Operations is a key member of the leadership team responsible for the planning and delivery of key functional areas including Venue Operations, Overlay, City Operations, Ceremonies & Sports Presentation, Image & Look and Media Operations. The role will ensure that all match venues are appropriately scoped and delivered to the highest possible standards for each client group by ensuring the planning process is relevant and thorough and integrates all other departments within the RWC 2025 LOC and all other Stakeholders.

Reporting to the Managing Director RWC 2025 there will be a close working relationship with all operations teams and client groups within the LOC and World Rugby EventsCo. The Head of Venue and Tournament Operations will have a number of direct reports across the functional area responsibilities.

TASKS AND RESPONSIBILITIES:

  • Lead the planning and delivery of a portfolio of specific Functional Areas; Venue Operations, Overlay, City Operations, Ceremonies & Sports Presentation, Image & Look and Media Operations.
  • Oversee the management of the budget for all areas of responsibility to ensure delivery within budget scope to deliver operational requirements to service standards.
  • Monitor and manage milestones outlined in the tournament masterplan, ensuring all elements are met on time and to the desired standard, with risks identified and mitigated against.
  • Work closely with other members of the senior team to support LOC and EventsCo management with tournament reviews, Board meetings and assurance check points.
  • Lead the collaborative working relationship with the RFU, Host Venues and Cities during planning and operations ensuring each stakeholder delivers on its core agreement commitments.
  • Oversee the recruitment and management of Venue and Tournament Operations staff including FA Managers/Coordinators and tournament-time operational staff. Oversee their training and onboarding, including all arrangements for their tournament-time deployment.
  • Oversee the development of and contribute to required documentation, including tournament handbooks, manuals and guides, as well all LOC and wider EventsCo policies and procedures.
  • Oversee and centrally manage issues and queries during the planning and delivery of the tournament, supporting staff on the ground from the Main Operations Centre, collating data and reports and escalating issues as needed.

EXPERIENCE & KNOWLEDGE:

  • Experience in holding a senior management role within a major sporting event landscape or equivalent events.
  • Demonstrable success in managing or leading a functional area/specific project portfolio from providing strategic direction and guidance through to overseeing operational planning and delivery.
  • Experience overseeing and managing budgets over multiple areas.
  • Demonstrable experience in a number of functional areas falling within the remit of role, including planning and operational delivery experience.
  • Demonstrable success in supporting senior leaders and providing managerial support and leadership to a team or workforce.
  • Experience in a fast-paced environment supporting multiple individuals across a varied portfolio of responsibilities.
  • Experience dealing with purchase order systems, other enterprise system tools and project management tools.

PERSONAL ATTRIBUTES:

  • A passion for sport and to contribute to the further growth of the women’s game.
  • Takes positive action to build a diverse team and develop a culture of inclusion and belonging.
  • Role-models World Rugby’s values of Discipline, Respect, Integrity, Passion, and Solidarity.
  • A positive, ‘can-do’ attitude; someone who is resilient, flexible, curious, and delivery focused.
  • Adept at working under pressure in a fast-paced environment, delivering work to deadlines and honouring commitments.
  • A collaborative team player, who builds strong relationships with colleagues and a diverse range of stakeholders.
  • Excellent planning and organisational skills, managing multiple workstreams at once; meticulous attention to detail.
  • Can navigate ambiguity and cut through complexity, taking a logical and creative approach to problem-solving.

Diversity, Equity & Inclusion:

World Rugby is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.

Flexible Working:

The role offers hybrid working, taking into account the event needs during planning and operations phases.

Head of Operations, The Hundred – ECB

PURPOSE

This exciting role in the ECB Events Department will lead on the operational delivery of The Hundred.

The successful candidate will work closely with a range of internal and external stakeholders to deliver the highest possible standards in tournament operations.

The role forms part of the Events Department leadership group and The Hundred Steering Group.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You have a passion for world class sports events delivery.
  • You have a strong team ethic and can collaborate positively with multiple stakeholders.
  • You enjoy working in a fast-paced environment across multiple sites throughout the cricket season.
  • You enjoy implementing operational plans as well as managing a team to do the same across a complex summer of sport.

YOU’LL BE DOING

  • Leading the event delivery of The Hundred.
  • Working as part of the Events Department leadership team to manage the day to day operations of the team including all its outputs and people as we deliver both our annual portfolio of events but also building towards future global events in collaboration with ICC.
  • Leading venue planning with the x8 host venues of the competition.
  • Working with men’s and women’s teams on all team operations elements of the competition.
  • Managing the ticketing operations, logistics and player workstreams of the competition.
  • Collaborating with the other functions of the Events Department to deliver an integrated operations plan for the competition.
  • Align with planning and strategy teams to create a detailed and robust event plan with clear deadlines.
  • Managing key agencies and suppliers to deliver the competition.
  • Working with event production and venue management workstreams to ensure consistent, world class delivery across the entire competition.
  • Working in collaboration with the Head of Event Planning & Services to develop roles and responsibilities across the team to ensure clear strategy and purpose for each member of the team.
  • Working with other departments in The Hundred, including but not limited to commercial partners, marketing, finance, communications & digital to create the entire product and translate that to operational delivery across multiple venues.
  • Managing appropriate budgets and working with Events and Finance team colleagues on short and long term financial planning.
  • Leading stakeholder engagement for all operational planning elements of the competition.

YOU’LL HAVE

  • Proven leadership of event delivery for events similar in stature and scope to The Hundred.
  • Excellent people skills.
  • An exceptional ability to communicate effectively with all stakeholders, internal and external.
  • A strong eye for detail and the ability to compile and present plans.
  • A growth mindset.
  • A proven ability to manage agencies and other third party suppliers and contractors and event budgets.
  • A collaborative working approach and an appetite to deliver world class cricket.

YOU’LL RECEIVE

  • Competitive salary
  • 25 days’ holiday
  • Private medical insurance
  • Non-contributory 8% pension
  • Life assurance
  • Free on-site gym
  • Subsidised canteen
  • 30% discount on New Balance items

Games Delivery Manager – IOC

Job Purpose

You will support the IOC Games Delivery Office lead person for Gangwon 2024, Milano Cortina 2026, and Dakar 2026. You work closely across the Games Delivery Unit, the IOC Games Management Team, the organising committees and its delivery partners, supporting Games delivery and opportunities for Games optimisation according to the local context. 

Main responsibilities

Responsibilities to our team

  • Support the lead persons in charge of each of the three Games editions: Gangwon 2024; Milano Cortina 2026; and Dakar 2026 in the preparation and delivery of all IOC Games-related meetings and any other coordination tasks 
  • Manage for the three Games editions, the Games Delivery Office’s central tools, systems, and processes included but not limited to the Olympic and Youth Olympic Games Generic Master Schedule, RADIO tracker (risks, actions, decisions, issues, opportunities), Service Model, Commitments register, Games Plan, Policies and Procedures
  • Responsible for the control, tracking and status reporting of planning documentation for each of the three Games editions
  • Prepare relevant documentation and logistics for the RADIO resolution group meetings
  • Manage the Games Delivery Hub and SharePoint structures, ensuring information can be found effectively and the quality of information is maintained 
  • Prepare reports for the IOC Executive Board Sessions and any other forum as required
  • Support the lead persons in charge of each of the three Games editions in the implementation of the relevant outputs from the Games Optimisation Group by ensuring the deliverables are project managed following the standard tools, systems and processes 
  • Contribute to Games Delivery (GAD) deliverables by supporting the shaping of timelines and process development 
  • Support the administrative tasks and logistical arrangements for the implementation of learning solutions, including readiness activities, throughout the OCOG and YOGOC lifecycle
  • Assist in the development and implementation of readiness activities to prepare the IOC delegation, the relevant OCOG and YOGOC personnel and, where relevant, key stakeholders for Games delivery
  • Assist in defining and monitoring the annual budget for for each of the three Games editions
  • Support any other ad hoc activities required by the Games Delivery team


Responsibilities to our stakeholders

  • Develop strong relationships across the Games Delivery Unit and with the relevant people in the IOC Games Management Team and IPC to support the implementation of a collaboration model that optimises the delivery of the Games
  • Create opportunities to collaborate within the team and with other teams, seeking synergies with others to meet objectives to support integration across all aspects of Games delivery
  • Support stakeholders across the Games Management Team to adopt central tools, systems, and processes
  • Collaborate with the FA leads in the Games Management Team on tracking and reporting to fulfil the requirements for various meetings within the governance structure for the specific Games edition
  • Identify issues and escalate them to the appropriate level if necessary
  • Propose solutions to problems and participate in discussions with senior management in the best interests of the organisation 
  • Regularly explore new ideas, encourage and integrate different perspectives (including cultural specificities) to solve problems or improve outcomes
  • Champion of change for the latest technologies and approaches, supporting stakeholders through awareness, education, and adoption of new ways of working to optimise the way the Games are delivered
  • Facilitate and document the identification of lessons learned, and ensuring the lessons and recommendations are socialised with the relevant stakeholders, including the Games Optimisation Group to inform continuous improvement at future projects and / or Games editions
  • Integrate with the IKL team where required to coordinate input into information and knowledge capture
  • Manage the preparation and onsite attendance of future OCOG and YOGOC delegations during Games time, ensuring regular communication and that people are kept informed with relevant information
  • Assist stakeholders in collecting and using data to improve Games delivery and experience 


Responsibilities to our organisation (IOC)

  • Champion and contribute to the delivery of the Olympic Movements strategic objectives, for example Olympic Agenda 2020+5
  • Champion and contribute to the continuous development of the Games experience, monitoring business trends and keeping abreast of changing situations
  • Support the set up and management of communication and engagement with local communities
  • Demonstrate the Olympic and Paralympic values with stakeholders and colleagues to build and sustain strong relationships internally and externally

Responsibilities to yourself 

  • Develop a growth mindset, making time for your own continued development, understand your own strengths and areas for development, taking responsibility to take action to address gaps
  • Manage your wellbeing to ensure you can sustain high levels of performance and energy
  • Take personal responsibility for own decisions, actions and failures 
  • Adapt quickly and constructively to changing circumstances, new information and ambiguous environments
  • Take the initiative and deal with problems in a proactive way
  • Take ownership and assume responsibility for the quality and timeliness of work

Responsibilities at Games-time

  • At Games-time, play a key role in the Games Delivery Office during the operational phase of Games delivery in close partnership with organising committees, IOC departments and functions as well as external partners when relevant
  • Support the set-up, management and tracking of outcomes from any issue resolution groups, supporting the flow of information between the IOC, organising committees and all other stakeholders

Our requirements

  • Excellent English and French oral and written skills
  • Excellent command of MS Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint)
  • Excellent relationship building skills and proven experience of stakeholder management and collaboration
  • Experience of working in diverse and multicultural environments
  • Very good knowledge of project management methodology and tools
  • Ability to prioritise, manage own time and achieve deliverables on time
  • Excellent planning and organisational skills, ability to develop detailed plans and prioritise work 
  • Excellent communication skills, adjusting to different styles of communicating in a multi-cultural and diverse environment 
  • Very good analytical skills, ability to gather quality information or feedback to support understanding of key issues and their effect
  • Ability to carry out detailed research with analysis from a wide range of sources, making logical and well-reasoned judgements. 

People Operations Manager – Arsenal FC

Description

The People department is based at Arsenal Football Club’s headquarters at Highbury House but holds a presence across all club sites i.e. the stadium, retail operation, community hub, the Club’s training ground in London Colney, and the Academy in Hale End.

The department is the central driving force behind the Club’s culture change, engagement and ED&I initiatives, and is heavily focused on developing and fostering our target culture and behaviours to improve organisational engagement and performance, as well as the delivery of customer-focused generalist human resources.

JOB PURPOSE

To manage the Club’s central People Services team, ensuring the efficient delivery of all day-to-day HR lifecycle processes, with a compliant, equitable and service minded approach that is reflective of Arsenal’s culture.

To act as the People team’s centralised systems resource, identifying efficiencies across all HR-related systems with the ultimate aim of improving our HR operations and achieving a smooth user journey.

KEY RESPONSIBILITIES

  • Manage the Club’s central People Services team (People Advisor and Administrators), supporting their growth and development, and ensuring the team always delivers according to quality standards.
  • Oversee the efficient delivery of all HR services and lifecycle activities, to include the full employee lifecycle from recruitment through to onboarding and offboarding, maternity/paternity, redundancy, basic benefits administration and payroll instructions, ensuring equity and Arsenal’s culture are at the heart of all activities.
  • Ensure the continuous improvement of all day-to-day HR processes and People Services team activities, employing a value-add approach which is service minded and reflective of Arsenal’s culture.
  • Hold accountability for the legal compliance of all day-to-day HR processes, including basic employee relations administration such as absence management and disciplinary matters.
  • Act as guardian of HR-related suite of employee contracts and policies, ensuring they are regularly reviewed for legal compliance, updates, and cultural fit.
  • Act as first point of escalation for the People Services team as required on policy interpretation questions and day-to-day employee guidance, escalating complex matters to People Business Partners.
  • Support the People Business Partners on escalated employee relations issues that require supporting administration, such as re-structures and redundancies, supporting and/or managing selected cases through to resolution.
  • Ensure GDPR and IR35 compliance within HR processes and activities; manage IR35 status determination process for the Club’s consultants alongside relevant People Business Partner.
  • Ensure all systems used by the People team are communicating effectively and are being used to full capacity to increase efficiency and improve user journey (systems currently include selected in-house apps, Procius and First Advantage [DBS], Cascade [HRIS], Reward Gateway [Benefits and engagement], and Team Tailor [ATS]).
  • Identify and project-manage basic system improvements, communicating with IT department and system providers as required.
  • Through effective use of systems and data, improve the department’s reporting capability and produce regular reports on key HR metrics such as sickness absence, turnover, etc., highlighting headline insights.
  • Assist the People team as required during key projects/times of peak activity.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • CIPD qualified or working towards this.

Specific Experience:

  • Significant experience managing full HR lifecycle activities within a complex and multi-faceted business environment.
  • A track record of identifying efficiencies and implementing improvements.
  • An excellent understanding of key employment legislation and its application within all HR processes.
  • Experience of line management and achieving own goals through a small team of reports.
  • Experience and proficiency using HRIS and other related systems (Cascade highly desirable).
  • Intermediate/advanced IT skills (Excel and Powerpoint) and confidence utilising and maximising online tools.

Skills/Personal Attributes:

Skills

  • Strong organisation, prioritisation and time management skills. Able to work under pressure and to tight deadlines, particularly during peak periods.
  • Proactive approach to identifying solutions and solving problems.
  • A strong aptitude for customer service, logical user journeys, and ‘common sense’.
  • Technologically savvy and enjoys using technology to identify improved ways of working.
  • Excellent written skills and overall levels of accuracy when handling data.
  • Able to manipulate HR data accurately and precisely, and analyse it in a meaningful way.

Personal attributes

  • Acts with discretion, diplomacy and confidentiality at all times.
  • Personable, with a good sense of humour.
  • Enjoys working in a team, has empathy and is supportive of others.
  • Actively seeks the opportunity to help other team members to manage high volume/workflow peaks.
  • Uses own initiative and enjoys a high degree of accountability

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 17/07/2022

Independent Chair – Pentathlon GB

Pentathlon GB has a head office in Bath

This is a voluntary position (plus expenses)

Pentathlon GB is recruiting a new Chair, at a pivotal moment in the sport, and is looking for an effective, driven, and experienced individual to lead the team.

After the recent gold medal success of the Tokyo Olympics and subsequent World Cups, a successful bid to host the 2023 Modern Pentathlon and Laser Run World Championships, as well as the forthcoming Paris Olympics, this is incredibly exciting time to lead the Pentathlon GB Board.

With the Modern Pentathlon World Championships being held at Bath University in 2023 and a flourishing world class programme of podium athletes, opportunities exist to build on the sports family of sponsors and commercial partners. There is also an organisational focus on maintaining international relations activity as Modern Pentathlon looks to secure its 2028 Olympic status and to deliver membership growth and participation over the coming period to support both income streams and future sporting success.

We are seeking a candidate with strong Board experience, proven leadership skills, a clear understanding of Governance and a commitment to drive our sport forward. Candidates do not need to be from an elite sport or Pentathlon background, we welcome those with expertise from a wide range of sectors.

The position is voluntary, with expenses paid. Terms are for 2 years with an expectation of 2 terms and a maximum of 4 terms served. The Pentathlon GB head office is in Bath, with flexibility around where Board meetings are held.

Personal Attributes, Responsibilities and Experience

The successful candidate will utilise their personal attributes to:

  • Uphold the highest standards of integrity, teamwork, and diplomacy, forging genuine and purposeful relationships 
  • Provide strong leadership and communication, including representing both the members and company 
  • Commit to drive forward Modern Pentathlon and the family of sports at both grassroot and elite levels

Critical areas of responsibility in this role include working to:

  • Set the agenda, style and tone of Board conduct and discussions to promote effective decision-making and constructive debate 
  • Oversee the recruitment, induction, and development of new Directors 
  • Promote and enforce the highest standards of corporate governance, including ensuring a clear structure for and the effective running of Board committees 
  • Establish a close relationship of trust with the CEO, providing support and advice, while respecting executive responsibility 
  • Promote diversity and inclusion principles across the Board membership, the Executive and throughout the sport 
  • Develop strategy and develop policy 
  • Provide operational support and line management to the CEO 
  • Represent the Board in national and international environments where appropriate 
  • Influence UK and International bodies on relevant topics 
  • Provide financial support to the CEO and finance team to ensure that PGB funds are spent economically, efficiently, and effectively 

Suitable candidates for the position should possess substantial board experience, either as Chair or senior level in the public, private or voluntary sector. Alternatively, substantial board experience as a member of a National Governing Body of a Sport or similar organisation. You will have a passion for sport, with an awareness of Modern Pentathlon and an enthusiasm to help take a sport forward.

You will need to have the ability to develop and nurture relationships with various stakeholder groups and take decisions in an open and transparent manner.

Application process to apply: Please send a brief covering letter with your CV, ideally as one document, to: daryl.mason@hartmannmason.com

If you have any questions about the role, a call can be arranged by contacting Daryl on the above email.

Closing date: Please submit application by 26th July

Pentathlon GB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

Team Administrator Rugby and Office – Ospreys

This is an exciting time to join Ospreys Rugby as we build strength in our Operations team to support the growth of the rugby franchise 

If you are excited about sport and have the ability to provide first class administrative and co-ordination support to a vibrant team this could be the job for you.

We are looking for a team player with excellent organisation skills and an eye for detail.  With strong administration and planning ability you will be confident in dealing with a variety of tasks and working to strict deadlines.  Strong self-awareness is essential, as is the ability to work with discretion in a professional sporting environment. 

This role is full time and will work across rugby and business from both the Swansea.com stadium and our High Performance Centre in Llandarcy. The successful candidate will need to be available to work on match days. Reporting into the Operations Manager with a dotted line into the Performance Director.

You can find out more about the role by downloading the job descriptionhere.

If you think this could be you, and you are ready to join us, grow with us and be with us in flight email your CV and a covering letter to Janey Wise  HR Manager janey.wise@ospreysrugby.com .

Closing date for applications is 8th August 2022, as we are advertising the role to internal applicants, we reserve the right to close the role sooner if a suitable candidate is found.

Director Of People And Culture – Yorkshire CCC

Yorkshire Country Cricket Club

Headingley Cricket Ground, Yorkshire and the Humber, with travel as required.

Primary Practice Group: Arts, Culture and Sports

Salary & Benefits: A competitive salary and benefits package is on offer, commensurate with the skills and responsibilities of a role of this significance.

Closing Date: 27/06/2022

Formal Interview Date: Tuesday 26th July

The Yorkshire County Cricket Club is one of the most successful clubs in the world and undergoing the most challenging period in its 158-year history. Under new leadership, the Club is committed to learning from the past and recognises the significant change required to make Yorkshire County Cricket Club a place for everyone. This has started with the appointment of a new Coaching team to support and enhance the development of our senior teams and age group players so that they can achieve their potential and provide players for both Yorkshire and England.

The Yorkshire County Cricket Club is now looking to appoint a Director of People and Culture who will play a critical role in shaping and implementing a new vision for the Club. Reporting to the CEO and based at Headingley Cricket Ground in Leedsthe Director will be responsible for delivering and crafting the Club’s people strategies and policies. They will provide strategic leadership to the Human Resources function during a time of significant transformational Working closely with the Board and Senior Management across Yorkshire Cricket Club, the successful candidate will be an experienced human resources professional and leader, seasoned in operating and influencing at senior levels in complex organisations where people are at the heart of success. They will bring a strong track record leading cultural transformation and delivering progressive human resources. They will demonstrate the appropriate style, stature, interpersonal and communications skills, as well as considerable empathy with the challenges and opportunities within the sporting landscape.

The Director will work as a Senior Manager to protect the best interests of the Club, not just as an HR expert but also as a Senior Leader, collaboratively developing the Club’s values, approach to EDI and the supporting behaviours in leaders and managers, as well as in all employees, contractors and volunteers. They will be an inclusive leader adept at motivating, persuading, supporting and influencing change across both internal and external stakeholders with a pragmatic, positive and supportive attitude.

The Yorkshire County Cricket Club is committed to recruiting ambitious, talented and diverse individuals who will be vital in enabling the club to set a new bar, making sure that the Club is an inclusive home for aspiring players of the future. We therefore encourage applications from all qualified individuals. We value diversity and acknowledge the under-representation of people from certain backgrounds, both within our organisation and across the sector. We particularly encourage applications from women and Black, Asian and minority ethnic people; these are currently under-represented.

To apply, please click the link below. Any initial enquiries should be directed to Grace Fakes on +44 (0)20 7340 6221 or grace.fakes@perrettlaver.com

The deadline for applications is 9am (BST) on Monday 27th June 2022.

Following this, Perrett Laver will meet with the Selection Committee to agree upon a shortlist of candidates. Shortlisted candidates will be invited to interview with YCCC on Tuesday 26th July at Headingley Cricket Ground.

Accessibility

Should you require access to these documents in alternative formats, please contact Lina Franzen on lina.franzen@perrettlaver.com.

If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via accessibility@perrettlaver.com.

Diversity

The Yorkshire County Cricket Club is committed to recruiting ambitious, talented and diverse individuals who will be vital in enabling the club to set a new bar, making sure that the Club is an inclusive home for aspiring players of the future. We therefore encourage applications from all qualified individuals. We value diversity and acknowledge the under-representation of people from certain backgrounds, both within our organisation and across the sector. We particularly encourage applications from women and Black, Asian and minority ethnic people; these are currently under-represented.

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As defined under the General Data Protection Regulation (GDPR), Perrett Laver is a Data Controller and a Data Processor. Our legal basis for processing your personal data is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights and our approach to Data Protection and Privacy, please visit our website – http://www.perrettlaver.com/information/privacy/

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