Hospitality Sales Manager – Millwall

Millwall Football Club are looking to recruit a highly organised and effective sales executive to drive the matchday and seasonal hospitality sales business at this London sporting event venue.As this is an established venue you will also be responsible for managing the existing client relationships, maintaining strong relations, ensuring regular contact and in turn driving repeat business.In addition, we are looking for someone to take the matchday hospitality offering forward, creating new relationships, generating enquiries and building up a local network of new corporate clients. We require an individual with a good understanding of the industry and proven track record of driving profitability in a target driven environment.The role would involve working with internal and external clients, taking initial phone and email enquiries, through to event completion, including coordination with clients and liaison with operational staff.

Key Responsibilities

The role includes, but is not limited to:

  • To proactively source new business and manage current clients within our matchday hospitality areas and executive box sales
  • Build and develop strong relationships with both existing, and new, matchday and seasonal hospitality clients and executive members
  • Focus on sourcing new business and creating own appointments and lead generation
  • Work with both Corporate clients and Agencies to deliver new business target
  • Attend both onsite and offsite meetings
  • Produce and deliver high value proposals ; presenting to potential senior level clients
  • Produce weekly, monthly and quarterly sales activity reports
  • Research and attend business exhibitions locally and nationally
  • Continually review and benchmark product offering, systems and processes: identifying improvements and providing solutions to the senior leadership team
  • Manage operational relationships with suppliers, and other club departments, to ensure

seamless and successful delivery of best-in-class matchday hospitality experiences

  • Achieve KPI’s as set and agreed with Head of Partnerships and Hospitality Sales.
  • Ensure all leads and activities are thoroughly followed up to maximise revenue generation
  • To demonstrate the ability to negotiate rates and secure business, by understanding the needs of the customer and deliver them in a commercial and practical manner
  • The role will include matchday working, which will be agreed in advance.
  • The role will be predominantly office based, however some travel and remote working will be necessary

Essential / Desired Requirements

  • A minimum of two years’ experience in a sales or account management environment ideally in the venue sales or hospitality industry
  • Proven experience of meeting and exceeding targets and KPIs
  • Resilient mindset
  • Ability to build strong and long-lasting relationships
  • Effective communication skills both written and oral
  • A self-motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.
  • Outgoing personality, with an interest in hospitality

Personal Skills

  • Trustworthy, conscientious, and reliable
  • Ability to work under own initiative as a self-starter
  • Ability to work calmly under pressure.
  • A clear, polite, and professional manner
  • Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance.
  • Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Hospitality Manager – Formula E

n its first eight seasons, Formula E has crowned seven different champions and celebrated 23 winners in 100 races. With more automotive manufacturers on the grid than any other motorsport, the ABB FIA Formula E World Championship is one of the world’s most compelling racing series and enters its ninth season as the fastest growing sport on the planet.

But we’re more than a race; Formula E was founded to counteract climate change by accelerating the adoption of electric vehicles and as an unparalleled proving ground for race-to-road electric vehicle technologies. In Season 9, our ambition has grown as has our vision to accelerate sustainable human progress through an all-out race for better futures. The only sport certified net zero carbon since inception, Formula E is a beacon for fans who want to enjoy edge-of-seat racing today at the same time as having a positive effect on the world tomorrow.

Formula E is a unique fusion of world class sport, sustainability, and cutting-edge technology on a global stage. Season 9 signals the start of the Gen3 era in the sport with the debut of the third-generation race car – the fastest, lightest, most powerful, and efficient electric race car ever built. Formula E will also go further than ever before in Season 9 with 17 races in 10 iconic world cities.

Working with us

At Formula E, we have created an environment that supports our colleagues to perform at their best. We are innovative, curious and we love the world we live in which is why we value sustainability. We believe that work should be fun and, whilst we are passionate about delivery, we are one team and supporting each other is key to our success.

Your Role

Sitting within the Hospitality Department, the role of Hospitality Manager will be responsible for supporting on design, strategy, and creation of world class premium experiences around the globe for the framework of Formula E Hospitality Products. These span from low-tier, shared spaces to bespoke private suites to VVIP curated experiences, gala dinners and launch events and are offered across the full spectrum of the Formula E race calendar.

Duties and Responsibilities

  • Support Hospitality product development in all markets and help in identifying and delivering both existing and new commercial opportunities.
  • Support on project management and operational delivery of the Race Suites & other Hospitality products
  • Manage client enquires and requirements, to then ensure expectations are delivered.
  • Attend internal cross-departmental meetings, channels, and support on creating internal and external briefs and specifications for Hospitality Products
  • Manage production of all web and digital sales and marketing collateral for Race Suites and other Hospitality & Premium Products for the ecosystem
  • Manage the Hospitality Information Hub ensuring all information is accurate and up to date.
  • Support in analysing market trends, ecosystem and consumer needs, and the competitive landscape
  • Support Finance and the Hospitality team in raising purchase orders.
  • Support on planning and executing any side events including but not limited to launches, cocktail receptions, Galas and afterparties.
  • Promote a ‘guest first’ attitude and awareness of sustainable hospitality.
  • Maintain accurate and timely reporting across budgets, brief statuses, contract status, debriefing.
  • Liaise with the Hospitality & Premium Experiences Manager across updates on delivery pipeline.
  • Focus to develop and improve processes for driving efficiencies, workload management, general project management.
  • Support the Hospitality & Premium Experiences Director and the Hospitality & Premium Experiences Manager with minute taking and distribution of minutes across relevant departments.
  • Support wider Hospitality Team on event deliverables when needed.


Knowledge required.

  • Knowledge of the hospitality and events industry
  • Good understanding in creating B2B sales and marketing materials.
  • Good understanding of event etiquette
  • An understanding of budgets, with experience of event delivery within budgets being advantageous

Experience required.

  • An event professional with experience working across live events and/or premium experiences.
  • Proven experience working with multiple stake holders.
  • Creating and improving workflows
  • Experience managing multiple projects is advantageous.
  • International event experience is ideal.

Skills and aptitudes required.

  • Excellent interpersonal skills and great team player
  • Ability to run multiple projects at any one time.
  • Focus and ability to prioritise workload.
  • Proficient MS Office incl. PowerPoint, Excel, Word, Outlook
  • Able to build and maintain strong relationships.
  • Problem-solving and can- do attitude.
  • Experience with Smartsheet is not a requirement but advantageous.


  • Interest in working at the forefront of motorsport and innovation in events and hospitality.
  • Interest and motivated to promote sustainability.

Personal qualities required.

The Small print:

Before applying, please make sure you read the Formula E Privacy Notice available on our website:

We receive a high number of applications per role and therefore ONLY successful applicants will be contacted.

Ticketing and Hospitality Coordinator – ECB

Working from within the ECB Finance Department, you will be responsible for the administration, organisation and logistics of the internal tickets and hospitality requirements for the ECB.

This role will maintain excellent working relationships with the major match venues, and work across a number of internal ECB departments to coordinate the various stakeholder requirements and ensure the tickets and hospitality programme is delivered in a timely, efficient and cost-effective manner.


The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives, and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.


  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.


  • You enjoy work which requires a keen attention to detail.
  • You are a clear and articulate communicator with the sense of humour required to deal with high pressured situations.
  • You thrive in a busy, challenging and exciting environment where no two days are alike.
  • You enjoy interacting with people in and around the business and developing strong working relationships.


  • Coordination of the company ticket and hospitality requirements for all Men’s and Women’s Major Matches. Ensuring key sponsor, partner and internal requirements are met, staging agreement deadlines are adhered to and ECB requirements are correctly recorded and allocated whilst reducing costs incurred where possible.
  • Preparing summary spreadsheets for each venue with the cost for all tickets and hospitality orders.
  • Maintaining and managing key internal and external stakeholder relationships (e.g. major match venues). Liaising with individuals at all levels in relevant organisations, dealing with itinerary, match information, dietary requirements, tickets and placing orders for partners.
  • Lead contact for both ticket managers and hospitality managers at venues on Major Match days.
  • Working with internal departments to ensure cost control and liaising with partners.
  • Timely reconciliations of ticket and hospitality accounts to ensure costs are correctly accounted for and department budgets can be accurately tracked.
  • Support on Major Match accounts, both in event of a refund and at the end of the season to allow insurance to be placed.
  • Raising Purchase Orders / processing invoices promptly to ensure ECB has up to date cost information.
  • Credit control process for additional purchases – summarising and confirming costs for departments and partners, ensuring invoices for partners are raised and chasing for payments.
  • Provision of accurate pre-season information and completion of post-season review and reporting to identify and mitigate challenges.
  • Contributing to additional projects and duties as required.


  • Excellent attention to detail and accuracy.
  • Ability to organise, effectively prioritise and work to deadlines.
  • Experience in both stakeholder management and project management
  • Strong knowledge of Microsoft Office packages, in particular, Excel.
  • Very good written and verbal communication skills.
  • Self-motivated and able to work well both independently and as part of a team.
  • Weekend/evening work may be required during the busy cricket season.


  • Competitive salary
  • 25 days’ holiday
  • Private medical insurance
  • Non-contributory 8% pension
  • Life assurance
  • Free on-site gym
  • Subsidised canteen
  • 30% Castore discount

Venue Hospitality Infrastructure Manager – FIFA Qatar 2022

About the job

FIFA and the Qatar LOC has created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022TM.

This role is key to ensuring the successful delivery of the Commercial Hospitality Programmes with focus on the readiness of all technical aspects of Power, Utilities and Overlay builds and providing support to stakeholders where remedial action is required.

Key Responsibilities:

  • Directly responsible for ensuring construction readiness and overlay installation of Hospitality Facilities, Requirements, Utilities (power, Water/Sewage, IT&&, CATV) and Overlay for Indoor hospitality Areas (including kitchens) and Hospitality Villages.
  • Prepares any necessary paperwork for the handover of the HOS facilities, indoor and outdoor, from SC/Q22 to the Rights Holder.
  • Attends all HOS inspections, including the FIFA-LOC inspection, Rights Holder inspections, Affiliates Visits, Supplier visits etc. Reports on the inspection to FIFA HOS, ensures issue resolution at venue level.
  • Ensures updated technical documentation from FIFA/MH for all HOS facilities and utilities (power, water/sewage, IT&T, CATV etc) is correctly distributed to the LOC Venue Team, Overlay supplier and Stadium constructor, etc.
  • Ensures operational readiness of Hospitality Infrastructure and Utilities, such as: Maintenance of facilities (HVAC, lifts/escalators, kitchen systems, hydraulic systems, CATV, and other stadium-owned equipment in general), Power availability (including ensuring generator operations and maintenance as per HOS needs/schedule), Logistic Routes, etc; including on match days.
  • Acting as FIFA HOS first point of contact at the Venue for Infrastructure related issues.
  • As part of venue HOS team, provides feedback, operational readiness status and general support during key operational phases to Venue Management Team.
  • Any other duties that may be required.

Qualifications and experience

  • Experience as venue manager either in Hospitality or Infrastructure at multi stadium events
  • 5 years’ experience of mega events
  • 2 years’ project management
  • 2 years’ experience of management of multiple suppliers
  • Technical, architectural or design experience
  • Excellent knowledge of infrastructure and overlay delivery management
  • Experience of large-scale event operations
  • Experience in high volume, multi-site 5* Hospitality operations and delivery
  • Proficient in spoken and written English, Arabic would be an advantage
  • Proficient in use of Microsoft Applications Excel, Word, PowerPoint, and Outlook

Director, Hospitality – Excel Sports Management

About the job

Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties.

Excel Sports Management is an Equal Opportunity Employer (EOE).

Position Summary:

Excel Sports Management is seeking an experienced executive to support key clients, internal teams, and new business efforts. He/she is passionate about events, creative ideation, developing concepts, and executing with excellence. He/she is willing to get their hands dirty, coachable, willing to learn, flexible, and multi-faceted. A self-starter who can work with a small team and communicate to larger teams is a critical quality. We expect the ideal candidate to be someone who impresses everyone around them with their work ethic and willingness to go above and beyond.


  • Provides the day-to-day management of key clients’ strategy, sponsorship activation, hospitality, and marketing initiatives.
  • Build and maintain positive client relationships that result in increased reliance upon Excel.
  • Interact daily with clients and all appropriate agencies/properties to support hospitality and event initiatives.
  • Develop ideas for engaging event branding, collateral and on-site materials.
  • Create planning tracking tools and on-site materials: rooming lists, confirmation documents, food and beverage schedule, transportation manifest, etc.
  • Negotiate contracts, secure products and services based on clients needs
  • Provide event portfolio analysis, identifying relevant opportunities that support strategic recommendations for the clients.
  • Manage the client-vendor relationships and coordinate necessary activation and leveraging deliverables on behalf of client.
  • Create event briefs, recaps, event itineraries and staff plans.
  • Plan client status calls including scheduling and preparing agendas or status documents.
  • Provide on-site leadership/management of hospitality events.
  • Support event ROI/measurement processes.
  • Build, update, manage, and reconcile budgets, along with providing client budget updates along each step of the process.
  • Manage internal resources and vendors to be accountable for delivering work to the highest standards.
  • Understand the businesses and industries of our clients and focus on creating the best opportunities for the brand and our business.


  • Bachelor’s degree required.
  • 6 to 8 years of relevant experience planning and executing high-level corporate events and hospitality experiences, experience with sponsorship activation, sports marketing, or other relevant industry experience.
  • Experience working with a variety of vendor types: hotel, transportation, catering, production, etc.
  • Experience managing day-to-day relationships with clients, agencies, and vendors.
  • Experience leading a team, managing projects, building budgets, leading clients.

Knowledge, Skills & Abilities:

  • Comprehends and respects budgets, budget management and planning experience a plus.
  • Ability to think strategically and creatively.
  • Ability to problem-solve independently and in groups.
  • Excellent time management, written and oral communication skills.
  • Exceptional interpersonal and client services skills.
  • Excellent technical/computer skills and presentation know-how.
  • Ability to multitask effectively in fast-paced environments.
  • Goal-oriented and results-driven.
  • Maintains composure under pressure.
  • Ability to interface with colleagues, senior executives, talent, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
  • Proactive and productive, recognizing opportunity and implementing procedures to achieve better job efficiencies.
  • Strives to increase industry knowledge, able to self-educate to be ahead of the curve
  • Values truth, openness, and pursues excellence.
  • Has a strong sense of ownership – ensures goals are met and high level standards are upheld.
  • Has uncompromised ethics, integrity and discretion with company and client information.
  • Engages in internal activities (team building, events, off-sites, etc.) and embraces internal culture.
  • Ability to travel frequently and work nights, weekends and holidays.

This position is not eligible for sponsorship.

Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.