Venue Hospitality Infrastructure Manager – FIFA Qatar 2022

About the job

FIFA and the Qatar LOC has created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022TM.

This role is key to ensuring the successful delivery of the Commercial Hospitality Programmes with focus on the readiness of all technical aspects of Power, Utilities and Overlay builds and providing support to stakeholders where remedial action is required.

Key Responsibilities:

  • Directly responsible for ensuring construction readiness and overlay installation of Hospitality Facilities, Requirements, Utilities (power, Water/Sewage, IT&&, CATV) and Overlay for Indoor hospitality Areas (including kitchens) and Hospitality Villages.
  • Prepares any necessary paperwork for the handover of the HOS facilities, indoor and outdoor, from SC/Q22 to the Rights Holder.
  • Attends all HOS inspections, including the FIFA-LOC inspection, Rights Holder inspections, Affiliates Visits, Supplier visits etc. Reports on the inspection to FIFA HOS, ensures issue resolution at venue level.
  • Ensures updated technical documentation from FIFA/MH for all HOS facilities and utilities (power, water/sewage, IT&T, CATV etc) is correctly distributed to the LOC Venue Team, Overlay supplier and Stadium constructor, etc.
  • Ensures operational readiness of Hospitality Infrastructure and Utilities, such as: Maintenance of facilities (HVAC, lifts/escalators, kitchen systems, hydraulic systems, CATV, and other stadium-owned equipment in general), Power availability (including ensuring generator operations and maintenance as per HOS needs/schedule), Logistic Routes, etc; including on match days.
  • Acting as FIFA HOS first point of contact at the Venue for Infrastructure related issues.
  • As part of venue HOS team, provides feedback, operational readiness status and general support during key operational phases to Venue Management Team.
  • Any other duties that may be required.

Qualifications and experience

  • Experience as venue manager either in Hospitality or Infrastructure at multi stadium events
  • 5 years’ experience of mega events
  • 2 years’ project management
  • 2 years’ experience of management of multiple suppliers
  • Technical, architectural or design experience
  • Excellent knowledge of infrastructure and overlay delivery management
  • Experience of large-scale event operations
  • Experience in high volume, multi-site 5* Hospitality operations and delivery
  • Proficient in spoken and written English, Arabic would be an advantage
  • Proficient in use of Microsoft Applications Excel, Word, PowerPoint, and Outlook

Director, Hospitality – Excel Sports Management

About the job

Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties.

Excel Sports Management is an Equal Opportunity Employer (EOE).

Position Summary:

Excel Sports Management is seeking an experienced executive to support key clients, internal teams, and new business efforts. He/she is passionate about events, creative ideation, developing concepts, and executing with excellence. He/she is willing to get their hands dirty, coachable, willing to learn, flexible, and multi-faceted. A self-starter who can work with a small team and communicate to larger teams is a critical quality. We expect the ideal candidate to be someone who impresses everyone around them with their work ethic and willingness to go above and beyond.

Responsibilities:

  • Provides the day-to-day management of key clients’ strategy, sponsorship activation, hospitality, and marketing initiatives.
  • Build and maintain positive client relationships that result in increased reliance upon Excel.
  • Interact daily with clients and all appropriate agencies/properties to support hospitality and event initiatives.
  • Develop ideas for engaging event branding, collateral and on-site materials.
  • Create planning tracking tools and on-site materials: rooming lists, confirmation documents, food and beverage schedule, transportation manifest, etc.
  • Negotiate contracts, secure products and services based on clients needs
  • Provide event portfolio analysis, identifying relevant opportunities that support strategic recommendations for the clients.
  • Manage the client-vendor relationships and coordinate necessary activation and leveraging deliverables on behalf of client.
  • Create event briefs, recaps, event itineraries and staff plans.
  • Plan client status calls including scheduling and preparing agendas or status documents.
  • Provide on-site leadership/management of hospitality events.
  • Support event ROI/measurement processes.
  • Build, update, manage, and reconcile budgets, along with providing client budget updates along each step of the process.
  • Manage internal resources and vendors to be accountable for delivering work to the highest standards.
  • Understand the businesses and industries of our clients and focus on creating the best opportunities for the brand and our business.

Qualifications:

  • Bachelor’s degree required.
  • 6 to 8 years of relevant experience planning and executing high-level corporate events and hospitality experiences, experience with sponsorship activation, sports marketing, or other relevant industry experience.
  • Experience working with a variety of vendor types: hotel, transportation, catering, production, etc.
  • Experience managing day-to-day relationships with clients, agencies, and vendors.
  • Experience leading a team, managing projects, building budgets, leading clients.

Knowledge, Skills & Abilities:

  • Comprehends and respects budgets, budget management and planning experience a plus.
  • Ability to think strategically and creatively.
  • Ability to problem-solve independently and in groups.
  • Excellent time management, written and oral communication skills.
  • Exceptional interpersonal and client services skills.
  • Excellent technical/computer skills and presentation know-how.
  • Ability to multitask effectively in fast-paced environments.
  • Goal-oriented and results-driven.
  • Maintains composure under pressure.
  • Ability to interface with colleagues, senior executives, talent, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
  • Proactive and productive, recognizing opportunity and implementing procedures to achieve better job efficiencies.
  • Strives to increase industry knowledge, able to self-educate to be ahead of the curve
  • Values truth, openness, and pursues excellence.
  • Has a strong sense of ownership – ensures goals are met and high level standards are upheld.
  • Has uncompromised ethics, integrity and discretion with company and client information.
  • Engages in internal activities (team building, events, off-sites, etc.) and embraces internal culture.
  • Ability to travel frequently and work nights, weekends and holidays.

This position is not eligible for sponsorship.

Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.