Hospitality Sales Manager – Millwall
Millwall

Millwall Football Club are looking to recruit a highly organised and effective sales executive to drive the matchday and seasonal hospitality sales business at this London sporting event venue.As this is an established venue you will also be responsible for managing the existing client relationships, maintaining strong relations, ensuring regular contact and in turn driving repeat business.In addition, we are looking for someone to take the matchday hospitality offering forward, creating new relationships, generating enquiries and building up a local network of new corporate clients. We require an individual with a good understanding of the industry and proven track record of driving profitability in a target driven environment.The role would involve working with internal and external clients, taking initial phone and email enquiries, through to event completion, including coordination with clients and liaison with operational staff.

Key Responsibilities

The role includes, but is not limited to:

• To proactively source new business and manage current clients within our matchday hospitality areas and executive box sales
• Build and develop strong relationships with both existing, and new, matchday and seasonal hospitality clients and executive members
• Focus on sourcing new business and creating own appointments and lead generation
• Work with both Corporate clients and Agencies to deliver new business target
• Attend both onsite and offsite meetings
• Produce and deliver high value proposals ; presenting to potential senior level clients
• Produce weekly, monthly and quarterly sales activity reports
• Research and attend business exhibitions locally and nationally
• Continually review and benchmark product offering, systems and processes: identifying improvements and providing solutions to the senior leadership team
• Manage operational relationships with suppliers, and other club departments, to ensure

seamless and successful delivery of best-in-class matchday hospitality experiences

• Achieve KPI’s as set and agreed with Head of Partnerships and Hospitality Sales.
• Ensure all leads and activities are thoroughly followed up to maximise revenue generation
• To demonstrate the ability to negotiate rates and secure business, by understanding the needs of the customer and deliver them in a commercial and practical manner
• The role will include matchday working, which will be agreed in advance.
• The role will be predominantly office based, however some travel and remote working will be necessary

Essential / Desired Requirements

• A minimum of two years’ experience in a sales or account management environment ideally in the venue sales or hospitality industry
• Proven experience of meeting and exceeding targets and KPIs
• Resilient mindset
• Ability to build strong and long-lasting relationships
• Effective communication skills both written and oral
• A self-motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.
• Outgoing personality, with an interest in hospitality

Personal Skills

• Trustworthy, conscientious, and reliable
• Ability to work under own initiative as a self-starter
• Ability to work calmly under pressure.
• A clear, polite, and professional manner
• Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

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