Digital & Data Services Manager – InCrowd

Details

  • Location: Office/remote working hybrid role, typically 3 days in office per week – some travel to clients
  • Contract type: Full time, 37.5 hours per week
  • Salary: A competitive salary commensurate with your experience will be offered
  • Direct Reports: Managing two members of the Digital and Data Services team.

Role

InCrowd is looking for a highly motivated and experienced Digital & Data Services Manager to join our team. The ideal candidate will be passionate about sports and possess a strong background in CRM and digital marketing strategy, analysis, and implementation.

As a Digital & Data Services Manager, you will be a key member of the Digital and Data Services Team, with close collaboration with the Account Management team. You will own the day-to-day responsibility for leading the planning and delivery of digital strategies that transform global sports organisations and identifying revenue growth opportunities for clients and deliver relevant recommendations for them to achieve success. This will be a chance to grow a key part of the business and your verve, dynamism and enthusiasm for working with leading sports organisations will be vital to setting new industry benchmarks in this sphere. You are a creative, organised thought leader with high levels of attention to detail and are looking to build your career with a fast growth organisation which is driving the digital transformation of sport. You will have the ability to manage internal and external stakeholders and deliver exceptional quality work in a fast paced environment with tight deadlines. 

Key Responsibilities

  • Develop and implement digital strategies for sports organisations based on thorough analysis and research.
    Consult with clients to identify strategic and operational challenges and provide expert recommendations through workshops and data analysis.
  • Analyse research and data to identify trends and opportunities for revenue growth, customer acquisition, and retention.
  • Prepare client-facing reports and deliver presentations to senior management, effectively communicating key findings and recommendations.
  • Contribute to business development efforts by responding to RFPs, writing proposals, and participating in competitive tender processes.
  • Build and maintain relationships with key stakeholders in the sports industry, identifying opportunities and developing creative solutions to complex problems.
  • Stay abreast of the latest digital trends and technologies, sharing insights with the team and clients.
  • Collaborate with colleagues to align efforts with the company’s overall strategic goals.
    Serve as an ambassador for InCrowd, maintaining a professional demeanor and representing the company’s values at all times.
  • Line management responsibilities that include supporting the professional development of two Digital & Data Services executives.

Key Candidate Requirements:

Knowledge

  • Proven track record for leading the planning and delivery of CRM and marketing campaigns or programmes against revenue and engagement KPIs.
  • Experience in CRM technology and digital products and how to use it best to drive effective and efficient results.
  • Proven experience devising and implementing data growth strategies (acquisition, retention, subscription upsell etc.).
  • Experience in designing and implementing email automations and customer journeys to drive increases in engagement or revenue generation.
  • Experience constructing and presenting easily-digestible reports on campaign activity, with recommendations on future enhancements for senior stakeholders.
  • An understanding of database structures with proven experience using and manipulating data for targeted marketing campaigns.
  • Excellent at data management and analysis with evidence of where you’ve turned insight into action.
  • An understanding of GDPR and experience of adopting compliant processes to email marketing.
  • Experience implementing digital projects that have driven change, preferably experience delivering digital transformations.

Technical Skills

  • Consumer and digital marketing experience using a variety of digital  and martech platforms and products to devise and implement digital marketing strategies.
  • Skilled in database management and multi-level query building.
  • Skilled in Microsoft Office software including Excel, Word, PowerPoint and Outlook, (thorough knowledge of Excel an advantage.

Experience

  • Proven experience in a CRM or digital marketing role, with agency experience preferable.
  • Understand, and be able to demonstrate, the need for meticulous  attention to detail.
  • Strong analytical skills and the ability to interpret data to drive strategic decision-making.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely.
  • Demonstrated ability to build and maintain relationships with clients and stakeholders.
  • Strategic thinker with a passion for innovation and continuous learning.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Knowledge of the sports industry and familiarity with digital marketing trends and best practices.
  • Self-motivated and comfortable taking the lead, as well as working in a team environment.
  • Relevant educational and professional qualifications will be useful, but demonstrable practical success will be more important.

Working For InCrowd

InCrowd is a team of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and the teams nurture and support each other – research groups, training and conference budgets are part of InCrowd’s culture.

InCrowd is an equal opportunity employer and value diversity. InCrowd does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

As an employer, InCrowd offers:

  • Actively supporting development and training
  • Company benefits, including cycle to work and discounted Sky , mobile phone and working equipment schemes
  • Access to high profile sports events
  • Support for additional training and education.
  • Social events throughout the year both in person and online
  • Opportunity for career progression in a fast-developing team.
  • Hybrid work offering

Up for the challenge?

The recruitment process will focus primarily on your values and energy for the role. Send your CV and something that shows why you’re perfect the right person for the job! This can be anything; a supporting email, a video or perhaps a case study of previous work….. the team want to find out more about you. Please email everything to jobs@incrowdsports.com

ITT for Official Data Rights Partner – ICC

The International Cricket Council (ICC) has released its Invitation To Tender (ITT) for the ICC’s Official Data Rights Partner up until 2027.

The tender features 13 ICC events up until the end of 2027 and will include men’s and women’s senior and U19s events.

The applicants will have the rights to exploit ICC data rights and provide editorial support services for ICC Events, including provision of event and match preview packs and an official statistician.

This ITT is intended to attract responses from financially strong companies that have demonstrated a history of providing similar services and exploiting comparable rights with the capability to deliver to a world-class standard.

The ITT will be released today, and interested parties will need to email iccmediarights2024-2031@icc-cricket.com for further information on the tender.

Member Associations Digital, Data & Insights Services Manager – FIFA

Department: Member Associations

Employment Type: Permanent – Full Time

Location: Paris

Description

As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.

Joint the team and support us on our mission.

THE POSITION

These are your key tasks:

  • Act as the subject-matter expert and go-to person for digital, data, analytics and reporting
  • Define guidelines for the gathering, analytics and reporting of relevant data of MAs or for the MA Division (predominantly, but not limited, in relation to the legacy and impact of FIFA’s flagship development programme, FIFA Forward) and for the unlocking of data assets
  • Define the procedures for the governance and cross-division sharing of that data
  • Act as product owner for the suite of digital solutions/ tools which have been carefully developed in close collaboration FIFA’s Technology Sub-Division to ensure compliance with IT policies and guidelines, with which the MA Division manages FIFA Forward, including a Grant Management System, Business Intelligence dashboards, reporting
  • Perform on a continuous basis data analyses and report relevant insights
  • Review FIFA Forward specific project applications related to IT, digital, data, analytics and reporting by the Member Associations
  • Assist the Director Member Associations Services with ad-hoc requests and reports

YOUR PROFILE

We work hard at FIFA.

We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

  • Expertise in digital transformation and data management
  • Proficient in Project and Product Management
  • Service oriented with a capacity development mindset
  • Good knowledge of grant management in an international environment
  • Good written, verbal and visual communication
  • Well-balanced mentality between team player and self-reliant
  • Great ability to prioritize tasks and operate goal-oriented
  • High attention to detail and punctuality
  • Good ability to manage high pressure and stress
  • Good design thinking and being open mindedA master or bachelor’s degree in Economics and/or (Big)Data Analytics/ Business Intelligence
  • Experience in the Sports industry and/or international NGO/NPOs is an advantage
  • Fluent in English
  • Proficiency in any other FIFA language (French / Spanish) is an assetExperience in modeling (data and process mapping) and Business Intelligence
  • Proficient in of project/product management tools (Monday.com, JIRA/Confluence) and Microsoft Office products (Word, PowerPoint, Excel, SharePoint) Willingness to travel

Perks & Benefits

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

  • Home office: Up to two days of home office per week if work permits and home office allowance for all.
  • Language courses: Offered to all staff to aid personal and professional growth.
  • Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
  • Pension: Flexible pension benefits with generous employer contributions.
  • Relocation assistance: A dedicated team will be on hand to support your relocation.
  • Sustainability: We support all employees using public transport.
  • Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
  • Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.

Data and Insights Manager – Manchester City

Fan Experience Analytics and Insights is central to City Football Marketing’s global growth plan. Building fan loyalty, growth and monetisation across all territories through understanding of their behaviours and needs.

You will leverage industry leading cloud-based data platform (built in house) that allows to benefit from the current state-of-the-art technology such as machine learning, AI or big data to analyse fan behavioural data.

You must be highly analytical, personable, communicative and motivated to deliver actionable insights through data, with experience in managing projects through to completion. You will be working in a challenging and dynamic environment where your analysis will facilitate key business decisions and influence marketing strategies.

Role specific accountabilities: 

1

Proactively work with different teams to identify data solutions we can develop to support the business, creating project plans

2

Independently complete analytical projects, starting from the internal client’s brief to the presentation of the learnings

3

Build data models to improve personalisation, engagement and monetisation across our digital portfolio: email, website, app, digital ads and social media

4

Support more junior roles in project development and delivery

5

Act as Scrum Master in Agile set-up to ensure efficient team development of data

Role specific knowledge, skills and experience: 

Essential:

  • At least 3-5 years of experience in an analytical role deriving actionable business insights from data (more junior candidates may be considered if proven fit)
  • Ability to use high-level scripting language (e.g. Python, PySpark, R) on a daily basis 
  • Consulting mindset, i.e., ability to guide business stakeholders through analytical insights to drive business value 
  • Experience with visualisation tools (e.g. Power BI, Tableau)
  • Bachelor’s Degree in Math, Computer Science or STEM/numerate degree
  • Experience in Agile framework

Desirable:

  • Experience with enterprise cloud services (especially Microsoft Azure) 
  • Certification in Agile development methodologies 
  • Understanding of Machine Learning techniques and concepts
  • Experience with software engineering best practices like version control and CI/CD across environments
  • Master in STEM field
  • Passion for sports, particularly football

Data Insights and Analytics Manager – Manchester United

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition. Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

The Insights and Analytics Manager will collaborate with the commercial, marketing, and operations teams across all Venue products. The role will directly support the Commercial Director, Venue and e-Commerce, and Head of Ticketing and Membership. Responsibilities will include, but may not be limited to, weekly, monthly, and ad-hoc reporting, data analysis and market research.The ideal candidate will have excellent data visualisation and storytelling skills and be enthusiastic about sharing their insights.

The Role

  • To analyse data and produce insights and recommendations for business objectives and decision-making.
  • To work with data related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
  • To design and maintain standard reports, and create detailed analysis to evaluate the success of initiatives and help identify areas of improvement.
  • To build and maintain suite of business intelligence dashboards and reports out of data warehouse and CRM and oversee their implementation and adoption across Venue.
  • To create compelling and aesthetically pleasing data visualisations.
  • Extract and transform data from data warehouse, CRM and third-party data tools as needed.
  • To assist with Pricing Analytics and Revenue Forecasting
  • To assist with market research related to General Admission (GA) Ticketing, Hospitality, Memberships, Museum & Tours, Food & Beverage (F&B), fan feedback, digital media and marketing.
  • To gather and present data for annual recaps and performance; measure ROI.
  • To identify key insights from large data sets and develop presentations to communicate those analytical findings (trends, etc). powerfully.
  • Identify and present on industry and organisational trends.
  • To perform analysis to evaluate the success of initiatives and help identify future areas of improvement.
  • Bring new ideas and thinking to the organisation.

The Person

  • A degree in data science, business analytics or related and appropriate field
  • Previous experience working in business intelligence role or as an analyst
  • Understanding of or experience with professional sports teams, events or entertainment business or similar entities
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft Powerpoint
  • Experience in working with Tableau/Power BI and/or other data visualisation tools – Desirable 
  • Strong initiative and willingness
  • Highly organised, detail-oriented
  • Ability to think analytically and creatively
  • Adaptability to environment involving several simultaneous projects – multitasking
  • Strong problem-solving skills. Ability to understand and solve tasks with little supervision
  • Experience with CRM platforms a plus

Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

Head of Data and Insight – Newcastle United

This is an exciting time at Newcastle United and we are looking for talented individuals to help us on our journey. To help us deliver on our ambitious plans we have a fantastic opportunity for an experienced Head of Data and Insight to support our Football Data Team.

Reporting to our Sporting Director you will have significant experience in elite sport in a similar leadership role and be proficient in the use of data and analysis tools, both software and hardware.

You will be committed to build a world leading data and insight department, made up of Data Scientists, Data Analysts and Data Engineers, to support the Club in using data to underpin decision making and drive value in the transfer market. 

Working closely with our Sporting Director you will develop, implement and maintain data and insight strategies and understand and interpret football data to drive key decisions whilst collaborating effectively with a broader multi-disciplinary team.

You will have strong communication and negotiation skills to enable collaborative working with 1st team football, recruitment, academy and women’s departments to ensure that data and insights are incorporated into their decision-making processes. 

Previous experience of Azure and Amazon Web Services infrastructure are essential as is a master’s degree in computer science, mathematics, statistics, performance analysis or a related field (or equivalent).

With, an employee bonus scheme, free city centre parking, hybrid working (non-contractual) and a wide range of benefits this is an excellent opportunity to join our Newcastle United family.

Data and Analytics Manager – Premier League

The Premier League’s digital media channels perform a vital role in helping grow the global reach of our competition, increasing engagement among football fans while supporting our member Clubs, broadcast licensees and commercial partners.

This exciting new role in our Digital Media team will support in the creation and publication of audio-visual content across our website, mobile app and social media channels in line with the Premier League’s digital media objectives.

This support will include working closely with relevant roles across the business to ensure that digital analytics and insight are contributing towards reporting and decision-making.

The right candidate will have an excellent awareness of what the Premier League does both on and off the field, exceptional editorial judgment, meticulous attention to detail and a strong background in analytics and insight

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 880 million homes in 188 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

This exciting new role will become an important addition to the Digital Marketing & Product team, which oversees all Premier League digital media products, including Fantasy Premier League, and the Premier League’s first-party database.

Key responsibilities include, but not limited to:

  • Maintain and develop weekly, monthly and ad-hoc operational reports to support commercial and digital objectives. 
  • Identify and develop innovative and efficient ways of analysing acquisition and engagement data around the Premier League’s key digital channel conversions.
  • Lead the implementation and analysis of A/B testing and website conversion rate optimisation tools across the organisation’s digital channels and platforms.
  • Cleanse, streamline and organise business intelligence and data analytics solutions.
  • Use analysis and insight to develop the organisation’s social reach and impact for existing and new audiences.
  • Support the growth of the Premier League’s first-party data through the management of data acquisition opportunities
  • Support the Commercial team in the identification of key target groups and personalisation opportunities.
  • Champion the use and value of data-informed insights throughout the business.
  • Deliver insights and reporting to support commercial partnerships, including post-campaign reporting and valuation of digital media assets.
  • You may also be required to carry out any other duties which are within the scope and purpose of the job.

Requirements for the role

  • Data analysis experience using Business Intelligence software such as Tableau, QlikView or Microsoft Power BI.
  • Experience using CRM platforms.
  • Experience creating custom reports and dashboards using Power BI tools and equivalents.
  • Understanding of database technologies including relational and non-relational databases and associated query languages (with proven SQL or SAQL skills).
  • A background in modelling, segmentation and statistical analysis, including the delivery of actionable insights.
  • Ability and confidence to tell compelling stories using data and draw conclusions and actionable insight.
  • High attention to detail.
  • Proactive in identifying initiatives and innovations that can help solve business problems and not afraid to taking on risk or challenges.
  • Flexible and adaptable to change in a dynamic working environment.
  • Strong organisational skills with the ability to schedule and prioritise multiple work streams effectively.
  • Analytical background with experience of managing data sets (structured and unstructured) and strong numerical skills.
  •  A motivated, proactive and ambitious individual with exceptional communication skills.
  • Collaborative and open-minded team player with the confidence to deal with senior internal and external figures.
  • Excellent and adaptable writing ability.
  •  Meticulous attention to detail.
  • Ability to demonstrate creative vision and identify innovative solutions.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

If you have a disability and require the advert in an alternative format or adjustments at interview stage, please contact people@premierleague.com

Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group. 

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI. 

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities. 

· Drive improvements in the customer journey and operational effectiveness using Customer Data 

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders. 

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business. 

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you 

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition 

·Substantial knowledge in CRM segmentation, campaign management and Personalisation 

·In-depth knowledge of Data and CRM technology, processes, and analytical tools. 

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return 

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 

¨ 25 days annual leave 

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.

Head Of Data And Technology – England Hockey

Job Title:Head of Data and Technology
Location:Bisham Abbey National Sports Centre, Buckinghamshire / Flexible arrangements
Salary:Competitive
Contract:Fixed Term (18 months)
Responsible to:Finance and Administration Director

Background:

England Hockey is the National Governing Body for the sport of Hockey. England Hockey has income and expenditure of circa £9m p.a. It is responsible for the management and development of the sport from grass roots to elite activities.  England Hockey is also the nominated country for Great Britain Hockey and is responsible for assessing and preparing Great Britain squads to qualify for and participate in the Olympics.

England Hockey employs 76 staff and has a membership comprising clubs (800+), counties (45) and Areas (8). Around 140,000 individuals play regularly in the club system with an estimated 15,000 playing at university/college.  Over 15,000 coaches, umpires and officials are supported and developed by England Hockey.

Nature and Scope:

England Hockey is on a journey to transform its commercial and business operations following the pandemic to make sure we continue to grow our game with strong foundations and appeal to our existing as well as our future members and audiences.

As part of this journey the opportunity has arisen for a strong leader and expert with the ability to work both strategically and operationally within the organisation to consolidate and enhance the data and technology landscape.

Our new strategy is due to be rolled out later this year and our ambitions are to become more digitally capable, appeal to younger generations and be more reflective of society.

Reporting to our Finance and Administration Director, the Head of Data and Technology will have overarching responsibility for all EH’s data, systems and technology projects working in collaboration with Legal and Governance on GDPR, Commercial on websites, CRM and incoming opportunities involving technology and Hockey Performance and Development teams on projects underway, most notably our Game Management System currently rolling out a fixtures and competitions phase.

We are looking for someone who can seamlessly share technical knowledge with non-technical minds, create and drive teams and projects to excel and work collaboratively with all levels of the organisation to ensure technology and data is governed robustly.

Organising, protecting and using data optimally for the good of the game is really important to us at England Hockey and will be in the future. As we go on this journey the Head of Data & Technology will help us to develop a data culture to drive innovation and learning. We want to make better decisions for the future of hockey and this role will enable us to get there by improving our data completeness and structures, knowing what decisions have been made and producing high quality reporting.

Data

  • Develop and implement a data strategy for the organisation to acquire, analyse and utilise high quality data ensuring GDPR compliance.
  • Align the data architecture of the organisation with clear milestones for the future.
  • Drive best in class data practices for both internal efficiency and external product offerings.
  • Provide leadership on good product management and data practices.

Technology  

  • Consolidate and own the technology project portfolio and system infrastructure for the organisation ensuring that projects are delivered with appropriate technology governance and standards.
  • Develop and embed technology strategies and roadmaps that align with the organisations strategic digital journey, improve process efficiency within the organisation and provide excellent customer service to customers and stakeholders
  • Facilitate sharing of technology best practice across the organisation
  • Manage relationships with all third parties, ensuring clear SLA’s are in place with regular meetings and escalation routes.
  • Lead technology, data and project experts to work collaboratively.

PERSON SPECIFICATION

Our teams are focused on delivery for the good of the sport and work collaboratively across the organisation. We are also a values-based organisation with a strong ethos to work with integrity and nurture an environment of inclusion. Any leader joining us would need to demonstrate that this culture would be one they could thrive within and help us make it even stronger.

Knowledge and Experience

  • High level of education or relevant experience
  • Clear evidence of successful senior leadership in a complex environment, and a track record of operating credibly at all levels in an organisation.
  • Experience of strategy development and delivery.
  • Experience in the same or similar role with a proven track record of driving and leading large-scale product strategies for (ideally) a data centric business.
  • Experience in infrastructure, application, and product areas of technology.
  • Possess hands-on experience and a comprehensive understanding of working within an enterprise architecture function.
  • Experience with solution design and architecture.
  • Experience of working with 3rd party technical and application architects.
  • Proven experience in driving innovation in IT development and the delivery of IT Services
  • Experience of improving client experience technologies.
  • Dynamic, engaging and collaborative leader with experience of successfully leading and managing diverse teams.
  • Experience in Risk Management Methodologies
  • Proven experience of managing and being accountable for budgets.

Skills and Abilities

  • Developed senior management and leadership skills gained in a complex organisation.
  • Demonstrable proven ability to build and motivate high performing teams and create a learning culture with colleagues operating across a range of disciplines.
  • A change advocate, with the ability to hold challenging conversations with both internal and external stakeholders, leading on these where necessary
  • Clear and concise written and verbal communication skills at senior levels of management.
  • Strong and engaging presentation skills
  • Excellent project and budget management skills.
  • Outstanding analytical and problem solving skills.
  • Familiar and able to operate in a matrix organisation.
  • Ability to manage expectations and deliver commitments.
  • Pro-active team player.

Head Of Insights – LiveScore Group

About the job

The Role

The Insights team is responsible for empowering stakeholders to make informed decisions, and a key part in fostering a data-driven culture throughout the business. With an abundance of data at our disposal our analysts provide senior leaders in the business with actionable recommendations through a range of analytical tools.

The core Insights functions cover all aspects of Marketing, Business and Media operations, with a view to optimising all functions. The successful candidate will be responsible for overseeing this operation, to make helpful contributions, to lead projects, and to assist in ongoing training. This is an excellent opportunity to join a core team within a rapidly expanding multi-sector, multi-territory organisation!

Key Responsibilities

  • Ensure data is central to business output, using it to continually increase customer value and adoption, understanding the usage of our products and services
  • Understand all customer insight and data – using it to ask the right questions and make the right decisions
  • Ensure that customer data is at the heart of decision making across the organisation, working with all customer insight and data to ask the right questions and make the right data driven decisions
  • Be comfortable supporting analysts in presenting complex analysis to C-suite level stakeholders.
  • Able to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies, including Acquisition, CRM, Data, Product, Brand & Commercial teams across our European and African businesses.
  • Be someone who enjoys, and shows an appetite for, learning new skills and adopting new analytic methodologies and tools whilst being prepared to get into the details of the data warehouse.
  • Provide strategic and analytic guidance to a team of high performing analysts by helping identify the correct analytic/statistical solution and supporting your team in creating insightful, actionable recommendations to stakeholders.
  • Guide your team to deliver analyses and insights for stakeholders across the entire marketing department as well as at C-suite level, helping to drive business growth.
  • Be able to deal with uncertainty to help your team decipher complex problems, select an ideal solution, translate into actionable requirements and when needed be “hands-on” in helping your team to review code and insights.
  • Develop your team: You’ll be accountable for a team that empowers stakeholders and delivers results. You’ll need to coach individuals, input to technical discussions, recruit top talent and improve existing processes. You’ll be an example of LiveScore’s leadership principles and work to grow more leaders within your group.

Key Skills / Experience

  • Proven experience in an Insights and Analytics position within either a sports betting or digital marketing agency environment.
  • Advanced experience using GCP & BigQuery in a commercial setting.
  • Proven experience managing, growing and developing a team of 10+ people.
  • Excellent presentation skills alongside the ability to present to both internal and external stakeholders.
  • Exceptional written and verbal communication skills.
  • Experience working cross functionally in a global organisation.
  • Excellent interpersonal, relationship building and influencing skills.

The Person

  • Commercially minded: You are always thinking about ways to improve the companies bottom line, and every decision you take is designed to maximise growth.
  • Evidence based decision making: you are thorough in your assessment of the data, and you consider problems from multiple angles before deciding on the most appropriate course of action.
  • Team obsessed: You find and cultivate talent to be capable of achieving outstanding results. You help develop the creative atmosphere to let your team innovate, while holding them accountable for making smart decisions and delivering results.
  • Adept at handling uncertainty: You’re able to explore unfamiliar challenges and find solutions that others miss. You’re quick to identify any gaps in the team and can find the right person to fill them to best deliver value for the business.
  • Adaptive to change: Things move quickly at LiveScore, you will need to be flexible and eagerly throw yourself into new challenges.
  • Relationship focused: As someone who is responsible for influencing people throughout the business, you will be adept at building relationships and cultivating participation from your team, and other senior stakeholders from around the business.

What can we offer?

  • Performance bonus
  • Private Healthcare scheme
  • Subsidised gym membership
  • Ride to Work Scheme
  • 25 days holiday + bank holidays
  • Virgin Tribe – access to exclusive Virgin offers and experiences
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Festival summer and cracking Christmas parties

About Us

Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its 56 million monthly users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.

Anzo Group (holding company to LiveScore Group and Roxor Gaming)

We are an Equal Opportunities employer and welcome applications from all suitably qualified persons. The I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is Anzo Group’s commitment to diversity and inclusion, critical to our business and fundamental to everything we do. Anzo Group are Disability Confident Committed – committed to ensuring that our recruitment and selection process is inclusive and accessible.