Global Director of Brand, Marketing and Digital Media – Newcastle United

Newcastle United are partnering with tml Partners to hire a Global Director of Brand, Marketing and Digital Media.

Joining the Club’s senior leadership team, this is an unmissable opportunity to lead and develop a powerful brand & commercial strategy that sets the Club apart from the competition and drives a global legacy.

The Director of Brand, Marketing & Digital Media will work closely with the Chief Commercial Officer, to optimise and accelerate the Club’s global brand, digital and content development strategies. You will support the C-Suite in delivering the Club’s vision – seeing the bigger picture, making effective decisions, being a change agent and driving continuous improvement whilst role modelling their leadership and valued behaviours.

The role will provide commercial strategic leadership and win the hearts and minds of an ambitious, hardworking and passionate team, building capacity and capability to deliver bold and truly world- class brand, marketing, digital, content and creative strategies. Whilst a professional team is already in place, several key evolution steps will be needed in order to adapt the structure to the level of the main commercial opportunities. The chosen candidate will be able to grow a cohesive team, connecting long serving and valued team members with important new hires, sustaining a values-led culture, built on the club’s values of hard work, passion, self-discipline and collaboration.

The role will have the opportunity to define how the Club is presented in its target markets, drive presence, differentiation, and demand across global markets, and orchestrate the go-to-market initiatives that will ensure success. You will be responsible for leading the digital media strategy and will oversee the development and implementation of all websites, app, social media, and third-party platforms.

We are searching for an experienced sports marketing & brand leader, with a track record of innovative, commercially successful campaigns and the skillset to devise and execute strategies on a global level. If you want to make your mark on the industry, seize this invaluable chance to join this team and lead cutting-edge marketing initiatives. Become part of a team devoted to inspiring and connecting people with a shared passion for the beautiful game.

Tender for cashless betting system development – Japan Racing Association

This procurement is covered by the WTO Agreement on Government Procurement, Japan-EU Economic Partnership Agreement or Japan-UK Comprehensive Economic Partnership Agreement.

⑴ Classification of the services to be procured : 71, 27
⑵ Nature and quantity of the services to be required : Cashless betting system development
⑶ Expected date of the contract award : 12 April 2023
⑷ Reasons for the use single tendering procedures as provided for in the Agreement on Government Procurement : b “Absence of Competition for Technical Reasons”
⑸ Contact point for the notice : Contract and Procurement Division, Legal Affairs Department of Japan Racing Association, 1-1-1 Nishi-Shimbashi, Minato-ku, Tokyo 105-0003 Japan

Global Fan Marketing Strategy Lead – NBA

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans worldwide.

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

Hybrid at the NBA is defined as a role that is expected to be on-site Tuesday, Wednesday and Thursday.

Position Summary:

The Global Fan Marketing Strategy Lead will develop and activate marketing campaigns that deliver a consistent, seamless, fan-centric experience across all channels and drive business outcomes across markets, including tune-in/ viewership, app downloads, subscriptions, and overall fan engagement! The role is part of an exciting and growing Marketing team with the mission to discover, inspire and engage fans worldwide.

Major Responsibilities:

  • Demonstrate a strong understanding of NBA fans and leverage consumer insights to develop go-to-market strategies to grow fan engagement
  • Orchestrate and implement 360° integrated fan marketing strategy and plans for global campaigns that incorporate multi-channel platforms such as TV, digital, out-of-home, email, social, paid media, and experiential activations
  • Drive integrated marketing planning to support key global NBA tentpoles (e..g, All-Star Voting, Play-In Tournament, Playoffs & Finals) and support the development new tentpoles to drive additional fan engagement (e.g., NBA Rivals Week, Election Day)
  • Support Fantasy & Gaming marketing efforts (e.g, NBA Pick’Em) to drive fan engagement with key NBA fan segments
  • Develop strategies to engage key growth segments (e.g., youth) to help build the next generation of global NBA fans
  • Partner with the brand and creative team to bring key positioning, messaging, and creative to life in support of global tentpole campaigns
  • Implement the look, feel, and voice of the brand across all fan touchpoints, effectively communicating key value props and differentiators to fans
  • Work with the key internal partners and regional marketing teams to best leverage campaigns and ensure consistent end-to-end experience
  • Develop partnerships and promotions that help broaden awareness, elevate our brand, and acquire fans
  • Establish key performance metrics that align with business objectives
  • Measure and analyze the efficiency of programs, optimizing performance throughout a campaign and working hand-in-hand with the Marketing Analytics team to provide insights and key findings

Required Skills/Knowledge:

  • 5-7 years of experience in Marketing, driving fan-centric multi-channel campaigns and programs; sports experience is a plus
  • Cross-functional leader who thrives in a matrixed, collaborative environment
  • Ability to influence and engage teammates and peers
  • Proven track record of building consensus and delivering results
  • Outstanding verbal and written communicator who can clearly convey market dynamics, strategies, tactics, rationale, and results to peers, partners, and agencies
  • Strong project management skills to drive campaigns to completion
  • A solutions-oriented problem solver
  • Extensive consumer and content marketing experience required
  • Experience briefing and managing creative, media, and research agencies
  • Upbeat, hard-working, and able to collaborate well across the marketing team & broader organization
  • Results-driven and metrics oriented

Education:

  • Bachelor’s degree required

Salary Range: 

  • $110,000 to $125,000 per year

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About The NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Hospitality Manager – Formula E

n its first eight seasons, Formula E has crowned seven different champions and celebrated 23 winners in 100 races. With more automotive manufacturers on the grid than any other motorsport, the ABB FIA Formula E World Championship is one of the world’s most compelling racing series and enters its ninth season as the fastest growing sport on the planet.

But we’re more than a race; Formula E was founded to counteract climate change by accelerating the adoption of electric vehicles and as an unparalleled proving ground for race-to-road electric vehicle technologies. In Season 9, our ambition has grown as has our vision to accelerate sustainable human progress through an all-out race for better futures. The only sport certified net zero carbon since inception, Formula E is a beacon for fans who want to enjoy edge-of-seat racing today at the same time as having a positive effect on the world tomorrow.

Formula E is a unique fusion of world class sport, sustainability, and cutting-edge technology on a global stage. Season 9 signals the start of the Gen3 era in the sport with the debut of the third-generation race car – the fastest, lightest, most powerful, and efficient electric race car ever built. Formula E will also go further than ever before in Season 9 with 17 races in 10 iconic world cities.

Working with us

At Formula E, we have created an environment that supports our colleagues to perform at their best. We are innovative, curious and we love the world we live in which is why we value sustainability. We believe that work should be fun and, whilst we are passionate about delivery, we are one team and supporting each other is key to our success.

Your Role

Sitting within the Hospitality Department, the role of Hospitality Manager will be responsible for supporting on design, strategy, and creation of world class premium experiences around the globe for the framework of Formula E Hospitality Products. These span from low-tier, shared spaces to bespoke private suites to VVIP curated experiences, gala dinners and launch events and are offered across the full spectrum of the Formula E race calendar.

Duties and Responsibilities

  • Support Hospitality product development in all markets and help in identifying and delivering both existing and new commercial opportunities.
  • Support on project management and operational delivery of the Race Suites & other Hospitality products
  • Manage client enquires and requirements, to then ensure expectations are delivered.
  • Attend internal cross-departmental meetings, channels, and support on creating internal and external briefs and specifications for Hospitality Products
  • Manage production of all web and digital sales and marketing collateral for Race Suites and other Hospitality & Premium Products for the ecosystem
  • Manage the Hospitality Information Hub ensuring all information is accurate and up to date.
  • Support in analysing market trends, ecosystem and consumer needs, and the competitive landscape
  • Support Finance and the Hospitality team in raising purchase orders.
  • Support on planning and executing any side events including but not limited to launches, cocktail receptions, Galas and afterparties.
  • Promote a ‘guest first’ attitude and awareness of sustainable hospitality.
  • Maintain accurate and timely reporting across budgets, brief statuses, contract status, debriefing.
  • Liaise with the Hospitality & Premium Experiences Manager across updates on delivery pipeline.
  • Focus to develop and improve processes for driving efficiencies, workload management, general project management.
  • Support the Hospitality & Premium Experiences Director and the Hospitality & Premium Experiences Manager with minute taking and distribution of minutes across relevant departments.
  • Support wider Hospitality Team on event deliverables when needed.

Requirements:

Knowledge required.

  • Knowledge of the hospitality and events industry
  • Good understanding in creating B2B sales and marketing materials.
  • Good understanding of event etiquette
  • An understanding of budgets, with experience of event delivery within budgets being advantageous

Experience required.

  • An event professional with experience working across live events and/or premium experiences.
  • Proven experience working with multiple stake holders.
  • Creating and improving workflows
  • Experience managing multiple projects is advantageous.
  • International event experience is ideal.

Skills and aptitudes required.

  • Excellent interpersonal skills and great team player
  • Ability to run multiple projects at any one time.
  • Focus and ability to prioritise workload.
  • Proficient MS Office incl. PowerPoint, Excel, Word, Outlook
  • Able to build and maintain strong relationships.
  • Problem-solving and can- do attitude.
  • Experience with Smartsheet is not a requirement but advantageous.

Interests

  • Interest in working at the forefront of motorsport and innovation in events and hospitality.
  • Interest and motivated to promote sustainability.

Personal qualities required.

The Small print:

Before applying, please make sure you read the Formula E Privacy Notice available on our website: https://www.fiaformulae.com/en/jobs

We receive a high number of applications per role and therefore ONLY successful applicants will be contacted.

Head of Games Commercial Integration – IOC

As a Head of Games Commercial Integration, you will lead the Games Commercial Integration Function and lead & manage the integration of TOP Partners rights across the Games operations, in particular through the implementation of supply rights.

Main responsibilities

Lead the Games Commercial Integration function:

  • Establish strategic direction and provide support to the Commercial Managers and the relevant IOC and IOC TMS functions to ensure implementation of the Olympic commercial framework by each OCOG and YOGOC.
  • Manage the Commercial Managers team and establish cross-functional synergies with other IOC TMS and IOC relevant functions.
  • Provide IOC leadership with business intelligence insights to improve the decision making process and ensure maximum TOP Programme value delivery.
  • Contribute to the development of a transparent, active and mutually beneficial partnership between TOP Partners and each OCOG and YOGOC.
  • Contribute to the development and implementation of the TOP Programme and other IOC commercial programmes or activities.
  • Manage and take responsibility for issue resolution.

Ensure the delivery of Business Integration Rights:

  • Determine the most effective model for delivery of supplies of products or services to the OCOG and establish an implementation plan and processes in coordination with the relevant IOC and IOC TMS functions.
  • Ensure that the TOP Partners’ business integration rights, benefits and opportunities are recognized by the IOC, and the OCOG and YOGOC.
  • Ensure efficient and effective management of TOP Partner supply rights, specifically use of TOP Partner goods and services by the IOC, OCOG, YOGOC and NOC,
  • Oversee, consolidate and report the implementation of TOP Partners’ strategic projects, highlighting potential integration risk/priority areas, anticipating Value In Kind usage gaps in collaboration with the relevant IOC and IOC TMS functions.
  • Ensure the finalisation of OCOG supply agreements with TOP Partners in a timely manner to maximise the delivery of supply rights.
  • Organise and oversee business integration workshops and business integration debriefs.
  • Manage and enable the resolution of TOP Supply related issues.

Our requirements

  • University studies and higher education (MBA) or equivalent professional experience.
  • At least 10 years’ proven experience in a commercial environment preferably in a business or legal setting with project management experience.
  • Mother tongue English or French, with strong command of the other language.
  • Command of Word, Excel, PowerPoint, Microsoft Power BI.
  • Strong negotiation skills.
  • High level of commercial awareness.
  • Ability to interact constructively with all types of interlocutors to achieve set objectives.
  • Analytical and problem-solving capabilities with a can do mentality.
  • Ability to examine, understand and summarise complex information, subjects or issues.
  • Ability to communicate and advise effectively.
  • Can conform to shifting priorities, demands and timelines.
  • High level of adaptability in a constantly evolving situation.
  • Ability to handle heavy workload.
  • Very good understanding of the Olympic Movement and of its stakeholders.
  • Excellent command of the corporate tools and compliance with internal usage rules.

Commercial Operations Specialist – UEFA

The Commercial Operations Specialist is in charge of implementing operational projects for delivering on-site sponsorship rights to the commercial affiliates to a high professional standard for several top UEFA national team final tournaments: EURO, UEFA Nations League finals, European Under-21 Championship, etc.

This includes appropriate planning and coordination with other UEFA divisions and units, as well as external parties (local organising committees, agencies, etc.) throughout the preparation phase so as to act as a dynamic interface between the organisational and marketing activities teams or appointed third parties, including UEFA’s commercial agents.
The role may also include responsibility for acting as commercial domain leader or representing the appointed commercial domain leader within the team, in the event organisation structure, leading delivery of some on-site sponsor rights such as sponsor guest-related rights, sponsor activation rights and promotional opportunities, sole and exclusive programmes and other individual rights, sponsor commercial association exclusivity (clean stadium principles) and the rights protection programme, sponsor on-site sales rights, sponsor product supply management (value-in-kind services) and any other rights that may be granted to commercial affiliates in future.
As a member of a small team led by a senior manager, the Commercial Operations Specialist also coordinates internally any related information flows to and from commercial affiliates or appointed third parties in collaboration with the subproject leaders or internal competence centres, and organises and manages the required content for some of the competitions.

Key responsibilities:

– Managing and coordinating delivery of commercial affiliates’ rights for UEFA national teams final tournaments, ensuring delivery is to the appropriate standard, on time and within budget 
Maintaining the necessary cooperation with internal and external stakeholders and making a proactive contribution to the marketing aspects of all operational projects 
– Proposing, developing and implementing innovative and reliable procedures, tools, solutions and communication processes to maximise the value of the marketing rights through high-level delivery within the framework of the UEFA system 
– Drawing up project plans, including a timeline, budgets, resource planning and all other necessary information and ensuring these are up to date at all times 
– Keeping status reports accurate and up to date as regularly required, producing post-event reports and transferring knowledge and best practices 
– Preparing the delegation of responsibilities, including information to on-site marketing venue teams delivering all marketing rights on-site at venues during competitions, briefing and supporting them as required and acting as a member of the venue marketing team

Profile:

Experience required:
– from 4 to 6 years’ experience in sports at international level
– from 1 to 3 years’ experience in a sponsorship environment at international level

Education:
– a bachelor’s or master’s degree in a relevant field (business management, sports management, etc.)

Languages:
– English / Proficient
– German / Advanced

Additional requirements:
– MS Excel / Proficient
– MS PowerPoint / Proficient
– MS Project / Proficient
– Project Management / Proficient
– Hard working and ready to perform all sorts of duties, from on-the-ground operations to back office and administration, under time pressure 
– Good attention to detail 
– Flexible and solution-oriented

eCommerce & Retail Marketing Manager – FIFA

eCommerce and Retail Marketing Manager

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a eCommerce and Retail Marketing Manager that is part of FIFA and supports us on our mission.

These are your key tasks:

  • Key Account & Partnership management of the FIFA eCommerce partner(s) and FIFA branded store partner(s) operated under license
  • Together with the Head of Licensing & Retail, define the overall business strategy for omni-channel retail and provide ongoing strategic input and recommendations to drive sales and the consumer journey
  • Manage all contractual elements of these license partnerships
  • Work closely with the data and insights teams to deliver and manage all key data and analytics reporting in order to inform the future business decisions
  • With the licensing team plan and drive the FIFA licensees’ eCommerce & Store(s) product offer strategies (incl. product, price positioning, positioning and marketing) and work with the license partners on effective merchandise and go-2-market plans
  • Work with FIFA’s and partner(s)’ content and digital marketing teams to coordinate product collection releases, promotions, storytelling, marketing campaigns and consumer engagement initiatives, including creation of digital assets specific to the eCommerce store
  • Drive, review and manage approval of all brand and marketing campaigns ensuring maximum ROO
  • Together with other licensing team members and the relevant partner key account manager, develop and manage FIFA licensees’ retail strategies across all relevant and applicable territories
  • Identify and understand, share market trends and customer needs and translate them into strategic actions aimed at driving brand heat and revenue growth
  • Full accountability for budgets, royalty reporting, and quarterly forecasting in conjunction HOL, and FIFA commercial and finance teams
  • Key account management of assigned key product license partners
  • Be the go-to-person in the licensing team in relation to all matters ecommerce and retail

The specific competencies we require for this position are:

  • Relevant business degree
  • At least 7 years’ relevant experience in eCommerce, account management, buying, retail marketing, merchandising
  • Proven ability to implement, analyse and improve processes, measure results, and achieve financial goals
  • Knowledge of eCommerce tools and platforms, Ecommerce and retail, licensing business, buying and merchandise planning
  • Well versed in DTC marketing
  • Experience in the Sports industry is an advantage
  • Fluent in English; proficiency in any other FIFA language (F / ES / GER) is an asset
  • Knowledge of project management and relevant tools & processes
  • Strategic mindset with a hands-on tactical approach
  • Excellent written and oral communication skills
  • Highly organised and excellent time management skills
  • Energetic, positive and with a can-do attitude
  • Team player
  • Willingness to travel on a frequent basis

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Head of Editorial – Tottenham Hotspur FC

To inspire and develop teams to deliver outstanding and engaging content, maximising the impact and distinctiveness of the Club with global and local audiences.

This position will lead and develop the editorial output and direction. It will assess all opportunities to extend and improve its content creation, across all formats, media, and platforms, in compelling and innovative ways. This is an important and transversal role, working with major stakeholders and producers within the Club.

Key Responsibilities:

  • Develop and lead the global Club editorial, positioning, and content strategy across all formats and media.
  • Be a decision maker for video production and social media teams with editorial and tone of voice questions, as appropriate.
  • Articulate and implement an editorial strategy to increase the Club’s overall and relative engagement rate, to which the results can be clearly demonstrated to senior internal and external stakeholders.
  • Responsible for finding new ways of telling stories across Club business drivers (sponsorships, retail, visitor attractions, stadium events) which increase traffic and engagement across their portfolio of web pages.
  • Overall responsibility for driving the creative process and for the co-production of ideas involving players, creators and influencers.
  • Be accountable for developing new and innovative ways of telling stories across platforms and formats, based on a fan first approach.
  • Use data and insights to understand audiences, in particular fans and customers, and potential new audiences. 
  • Define and document a tone of voice based on platforms and demographics, supportive of the club’s values and mission statement.
  • Identify and build an editorial proposition to support the key milestones of the club calendar (start of the season, derbies, transfer windows, kit launch…). 
  • In partnership with the Production Lead and the Head of Content, set a process to lead and animate daily and weekly editorial meetings to review what should be covered and on which formats (written, video, audio, photography…).
  • Collaborate with all relevant stakeholders to ensure content requirements are met in line with the club’s business objectives.
  • Due to the nature of the industry, some out-of-hours working, including weekends, may be required from time to time

Personal Attributes:

  • Thinks ahead, generates innovative ideas.
  • Values & respects others, builds relationships, collaborates.
  • Gets things done, delivers to highest of standards, takes responsibility.
  • Relentless and trusted collaborator and team player.
  • A strong communicator, with the ability to build trust and influence at all levels.

Skills & Experience:

  • Significant experience as an editorial leader with a track record of success leading a diverse portfolio of content.
  • A refined understanding of global sport and how fans are served with sports content (especially football) in various formats and media (video, OTT, social media, web/apps.).
  • Experience as a senior editor, content commissioner, and/or executive producer role for a sports digital content platform with a significant social media, web and mobile audience.
  • Significant expertise in producing video formats, from snackable / short moments for social media to longer form pieces (shows/mags) for broadcast or OTT platforms.
  • Direct experience in developing video formats involving athletes or influencers.
  • Management experience directing a diverse team of staff and freelance writers, producers, and creators is desirable.

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

Closing Date for Application: 7th April 2023

Director, Premium Suite Sales – Golden State Warriors

The Golden State Warriors are looking for a results-oriented director to assist in the strategy and execution of premium suite sales at Chase Center. In this role, you will be charged with increasing revenue through annual and packaged suite sales and build successful business relationships with key partners while crafting new leads through continuous prospecting and networking. This position reports directly to the Sr. Director, Premium Suite Sales.Come share your expertise while learning more about this growing sports and entertainment organisation that values your initiative and dedication! This is a full-time position based onsite in San Francisco.

Key Responsibilities

  • Achieve successful sales revenue goals including full suite lease sales, and hospitality packages
  • Assist in the planning, development, and activation of selling multi-year premium product offerings
  • Plan and implement all outbound sales efforts, including sales campaigns, sales events, seller & buyer incentives
  • Negotiate and complete all contracts to ensure all deliverables are met
  • Build new prospects by consistently networking and actively making sales calls to new clients
  • Administer all formal updates and communication regarding sales process, client retention and changes with new and current clients
  • Maintain a detailed client base and build reports on key sales results and quotas
  • Collaborate with the team to craft marketing and promotional packages that will grow client database and revenue
  • Other duties as assigned

Required Experience and Skills

  • Bachelor’s degree, preferably in Business Administration/Sports Management, or equivalent work experience
  • Minimum 5 years in B2B ticket, suite, or sponsorship sales in sports and entertainment industry highly preferred; 1-2 years leading sales teams
  • Experience closing new six and seven figure, multi-year deals
  • Skilled negotiator with the ability to conduct and lead sales presentations
  • Proficiency with Microsoft Office Suite; experience with Salesforce CRM and HVS, a plus
  • Excellent written and verbal communication, customer service and resolution skills; Ability to influence C-level clients
  • Ability to build positive working relationships with clients and peers at all levels within an organization and throughout the community
  • Flexibility with changing priorities; ability to organize and prioritize workload
  • Available to attend all Warriors home games and special events (i.e. nights, weekends and holidays) to drive business relationships

Compensation

  • $85,000 + Bonus + Commission
  • Comprehensive Medical, Dental and Vision benefits for employees and dependents
  • Employer 401K match
  • Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
  • Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Golden State Warriors is an equal opportunity employer.We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.