Manager, Premium Services – Memphis Grizzlies

Location: Memphis, asthma USA

Closing Date: 3rd October 2016 

Overview:

The Manager of Premium Services will be responsible for the development and management of the premium seat and suite services programs for both FedExForum and the Memphis Grizzlies. This position will provide front-line customer service to premium seat and suite clients, ailment and support the strategic customer service plan by developing and executing premium seat and suite services initiatives.

Essential Duties & Responsibilities

Strategic Support

• – Manage a high performance part-time Concierge service team including recruitment, viagra development, training and performance evaluation
• – Manages the services and operations of suite and club levels during events, including pre-event spel request coordination and post even trouble shooting
• – Manages the suite and club levels during basketball and other events to ensure the service standards are met and exceeded
• – Develop and coordinate all direct communications to suite and club box holders
• – Works with Premium Sales to manage the overall service and operation of single game rentals
• – Works with the Catering Manager from Levy Restaurants to maintain and improve service standards and to develop new initiatives, special promotions and value added opportunities
• – Manage the timely communication of event announcements and with the Event Managers to confirm event particulars including suite sightline restrictions.
• – Assist Sr. Director, Premium Services with managing the annual operating budget
• – Assist Sr. Director, Premium Services in developing lop the Premium Services Business Plan
• – Manages all aspects of Executive Suite ticketing, including distribution, exclusive ticket promotions and additional suite ticket sales.
• – Keeps abreast of new trends in Premium Services and Operations in the sports and entertainment industry
• – Account management for Suites and Club Boxes
• – Proactively sell/upsell clients additional premium products to maximize premium sales revenue.
• – Create, plan and manage special events in accordance with the Premium Services Business Plan
• – Organize special private in-suite meetings and presentations for suite-holders at non-event times

Front-Line Customer Service

• – Handle incoming telephone inquiries and requests from our Premium Seat clients
• – Follow up with clients on post event related issues
• – Supervise suites during all FedExForum events
• – Request, package, and distribute allotted suite tickets and parking passes
• – Work all events as required to manage the premium services staff
• – Manage concierge team during events
• – Liaise with Ticketmaster and members of the building as necessary
• – Meet with clients when necessary
• – Assist clients with game/event day request; meetings
• – Other related duties as required.

Skills, Experience & Abilities

Essential:

• – Bachelor’s degree from a four year college or university in a field related to hospitality management
• – At least three years of experience in a supervisory service role
• – Committed to ensuring superior customer service and supporting the entire Sales and Service Team
• – Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization
• – Strong communication skills, both verbal and written
• – Highly organized with good coordinating and project management skills
• – Able to meet tight deadlines and work effectively in a high pressure environment
• – Dynamic, hardworking, confident
• – Proficiency with MS Word, Excel, Outlook, Archtics and CRM
• – Must be able to work evenings, weekends and holidays, as required
• How to Apply
• Click to apply HERE