Manager of Group Service – Cincinnati Reds

By iSportconnect | September 22, 2016

Location: Cincinnati, ampoule USA

Closing Date: 5th October


– Oversee group ticket retention efforts, manage Group Account Executives, service and grow existing accounts to achieve personal sales goal, and ensure quality and consistency of service and/or product delivery.

Essential Duties and Responsibilities:

  • – Achieve annual group and hospitality ticket and revenue retention goals
  • – Coach and manage Group Sales Account Executives
  • – Join Account Executives on appointments to instruct on and assist with the sales process where applicable
  • – Assist with recruitment of Group Sales Account Executives when applicable
  • – Service and grow group sales clients
  • – Manage, supervise, and schedule seasonal Group Sales staff
  • – Lead strategy and execution of gameday buy-in programs
  • – Provide status updates on various topics through excellent written and oral communication
  • – Assist customer service efforts by helping execute pre-game activities and visiting hospitality clients on applicable gamedays
  • – Prepare action plans and schedules to hit yearly team and individual sales goals
  • – Identify and resolve client concerns
  • – Be able to work weekends and holidays as pertaining to game schedule and group sales events
  • – Additional duties assigned by the Director of Group Sales & Service

Experience, Education and Licensure:

  • – Bachelor’s Degree required
  • – At least 3 years of successful outbound ticket sales experience
  • – 1 year of supervisory experience preferred
  • – Basic proficiency with computers and MS Office programs
  • – Proven track record of success utilizing ticketing systems and CRM software

Knowledge, Skills, and Abilities:

  1. Attitude – Consistently positive person who reacts well to change and offers solution-based feedback
  2. Integrity – Always makes ethical choices and do the right thing
  3. Coachable – Eager to learn, willing to admit and correct mistakes, proactively looks for ways to grow   and improve
  4. Passionate – Ambitious and committed to the sports sales field
  5. Work Ethic – Regularly exceeds expectations pertaining to the role, inspires others to work harder
  6. Team Oriented – Enthusiastic about helping others and proud of team success
  7. Innovative Thinker – Proven track record of developing and executing business building ideas, ability to analyze and solve problems
  8. Communication – Strong written and oral communication skills with an emphasis on clarity and patience
  9. Time Management – Able to handle multiple projects throughout the day and prioritize tasks

Work Environment:

  • While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time.


  • – Adhere to Cincinnati Reds Organization Policies and Procedures
  • – Act as a role model within and outside the Cincinnati Reds Organization
  • – Perform duties as workload necessitates
  • – Demonstrate flexible and efficient time management and ability to prioritize workload
  • – Meet Department productivity standards
  • How to Apply
  • Click HERE to apply