Director of Event Operations – Phoenix Suns

By iSportconnect | July 25, 2016

Location: Arizona, generic USA

Closing Date: 20 August 2016


This position is responsible for the overall function and direction of the Events and Facilities Services Departments which includes supervision of Event Managers, discount Housekeeping, cheap the Events Crew, and the Set-up Crew. You will provide leadership and management to the departments to identify event goals, ensure event readiness and build relationships with internal and external stakeholders to ensure maximum operational efficiency.

Primary (Essential) Duties

  • – Hire, train, develop and hold accountable all direct reports and extended staff and assign workflow based on job duties and total event load; ensure all employees have career development opportunities in accordance with their annual goals
  • – Ensure all events are developed and executed with an eye for thorough and timely communication, “orange carpet service” and safety of all guests and staff
  • – Act as primary contact for major shows and oversee event management from start to finish (approximately one per month, dependent on event load)
  • – Build all shows in conjunction with the Box Office in accordance with production needs, necessary operational efficiencies and maximum revenue opportunities and turn over to Event Managers after on-sale
  • – Develop and manage relationships with Events and Facilities vendors and ensure their performance meets TSRA standards while controlling costs, including temporary workforce & cleaning (ISS) and exclusive labor provider (Rhino)
  • – Interface with Phoenix FD on unique fire marshal issues, including formal appeals, safety training and forthcoming code changes
  • – Oversee the Facilities and Event Management annual budgeting process; work with Event Operations Coordinator to ensure timely and accurate reconciliation and payment of invoices
  • – Lead SES operational departments in problem-solving and identifying ways to optimize efficiency; set an example with a solution-oriented approach to difficult guest, client and co-worker interactions
  • – Attend and be prepared to participate in required meetings
  • – Develop long term plans for operational excellence
  • – Enforce Talking Stick Resort Arena policies and procedures throughout each event and ensure compliance with ADA, local and state fire and safety ordinances

Additional Responsibilities/Non-Essential Duties

  • – Assists in providing information and reports, as necessary, for the development of capital budgets. Included, but not limited to, short term and long term planning of maintenance, facility improvement, and cost reduction proposals

Knowledge, Skills and/or Abilities

  • – Proficiency in Microsoft Office applications including Word & Excel
  • – Strong verbal and written communication skills, including timely responses
  • – Strong organizational skills and multi-tasking ability
  • – Ability to lead a team as well as function well as part of a team
  • – Maintain sound decision-making and a positive attitude in stressful situations and in a fast-paced, dynamic work environment
  • – Ability to develop, manage, and trend product inventory and services
  • – Effectively and efficiently communicates changes and maintains an in-depth understanding of how each event decision impacts various departments and overall business
  • – Strong teamwork-centered approach to event and venue management while demonstrating a high level of personal accountability and pride in work

Experience/Education Requirements

  • – College degree or equivalent experience required
  • – 3-5 years previous experience planning and executing large, high-profile events in an arena environment required
  • – 2 or more years of supervisory experience required
  • – Experience and knowledge in operation with current OSHA standards
  • – Basic understanding of AutoCAD preferred

How to apply 

Click HERE to apply.