Ticketing Manager – US Soccer Foundation

U.S. Soccer Overview

We are U.S. Soccer and we are the future of sport in the United States.  Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We are seeking a motivated, passionate, and skillful Ticketing Manager who can think, create and work on a team.

U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.

Primary Duties

This Ticketing Manager’s primary responsibility is to manage ticketing operations for domestic National Team games, as well as to oversee any inventory allocated to U.S. Soccer for games in foreign countries. This position will be responsible for all seating and ticket inventory, will interface with local box office managers, oversee ticket programming, manage the process for in-house ticket orders, create sales reports, arrange ticket sales settlements after each event and assist with other game-related activities. We also want to encourage innovation in ticketing: interactive seating charts on TM.com, mobile tickets, transfer to a friend, VIP ticketing set ups, dynamic pricing concepts, lotteries, etc.

Other responsibilities include, but are not limited to:

• Develop venue seating inventory profile for management to evaluate pricing options
• Oversee initial ticketing systems programming including: developing seating manifest (and cataloguing for future use); text on tickets; pre-sale execution for Supporters Club, VISA cardholders and other targets; seating sale order; proposing sales timelines; etc.
• Partner with Fan Services Department to secure appropriate inventory for U.S. Soccer’s organized supporter sections
• Work with Communications Department/TV broadcasters to arrange for TV camera locations, announcer broadcast positions, press overflow locations
• Issue and track complimentary tickets based on current policy
• Monitor/manage inventory and release holds as necessary and/or directed
• Answer ticket phone calls and process orders during peak periods when tickets are sold in-house
• Reconcile ticketing system records against receipts on an on-going basis
• Ensure proper execution of ticketing operations at venue on the day of event
• Arrange ticket sales settlement after each event; interface with Finance Department to ensure accounts balance
• Generate and distribute post-event sales reports
• Collect ticket purchaser data and format for inclusion in customer database
• Develop reports from customer database for market research analysis and share ticket sales reports with senior leadership
• Train and supervise Ticketing Coordinators

Minimum Qualifications

• Bachelor’s degree required
• 4+ years of experience with ticketing operations and/or ticket sales
• Extensive experience with Ticketmaster or similar ticketing system
• Strong interpersonal communication skills and attention to detail
• Proficiency in Microsoft Office Suite, specifically Excel
• Strong commitment to and demonstrated success in delivering a high level of customer and fan experience
• Knowledge of soccer and U.S. Soccer Federation preferred
• Willingness to travel and work nights/weekends

Desired Characteristics

• Desire to be part of a team
• Display a tireless work ethic
• Possess a growth mindset, is open minded and seeks challenges
• Pursue lifelong development and learning
• Communicate in a direct, open and honest manner
• Accountable for actions/decisions and does not make excuses
• Request feedback and is open to criticism
• Practice self-assessment and self-reflection
• Believe and commit to the company’s culture and organizational goals
• Passion for soccer