Ticketing Manager – AFC Bournemouth

October 12, 2016

Location: Bournemouth, viagra order UK

Closing Date: 26th October


AFC Bournemouth’s Ticketing Manager will manage the efficient operation and delivery of club ticket sales while delivering an excellent customer service experience.

Key Responsibilities

– Drive strategic and operational best practice to ensure that our ticketing processes, vcialis 40mg systems and staff deliver and excellent customer ticketing experience
– Optimise the delivery, fulfilment, integration of any new system/process linked to ticketing to leverage customer experience enhancements
– Lead and manage our ticketing team to ensure the club provides an excellent customer experience.
– Ensure sufficient and efficient staffing levels and a comprehensive training and development process for the ticketing team.
– To act as the ticketing system manager including the set-up of events, management of database, installing updates, designing new reports as required, fixing technical problems and liaising with the system provider where required.
– Produce relevant ticketing management, commercial and financial reports to assist other departments and continually develop Audience View as a business intelligence platform throughout the club.
– Drive the continual development of the club’s online ticketing facility.
– Establish a close working and support relationship with BH Live to ensure maximum benefit from the partnership
– Ensure the club meets all Premier League, FA, Cup or other relevant football governing body obligations in respect of the provision of its ticketing operation.
– Maintain good working relationships with other clubs’ ticketing management to assist in the efficient staging of home and away matches and sharing of best practice.
– Display a strong ability in customer focused communications and complaints management

Person specification

– Previous experience in a ticket sales environment and in managing a team
– Proven experience in managing staff and the public in a customer service focused role.
– Advanced understanding of using Excel to represent customer/sales business intelligence data
– Excellent attention to detail, organisation and communication skills
– Experience with AudienceView ticketing system a benefit

How to Apply

Please email a CV and covering letter including your salary expectations to alice.jeans@afcb.co.uk.