Partnership Development and Client Services Manager – ITF

International Tennis Federation (ITF) is the world governing body of tennis. Founded in 1913, its purpose is to ensure the long-term growth and sustainability of the sport, delivering tennis for future generations in association with its 213-member nations. The ITF oversees the rules and regulations that govern international and national competition.

The ITF is responsible for the worldwide development of tennis through its highly regarded Development Programme, its Science and Technical department which monitors equipment and technology, and its Officiating department which oversees the education and advancement of officials.

The ITF organises over 1,500 weeks of men’s, women’s and junior tournaments on the ITF World Tennis Tour, and manages the ITF junior team competitions, ITF Beach Tennis Tour, UNIQLO Wheelchair Tennis Tour and the ITF Seniors Circuit. The ITF is the owner and rightsholder of the two largest annual international team competitions in tennis, Davis Cup and Billie Jean King by Gainbridge, and manages the Olympic Tennis Event on behalf of the IOC. The ITF upholds the highest standards of integrity and is a partner in the Tennis Integrity Unit.

The Role

The Partnership Development and Client Services Manager is responsible for revenue growth, securing upsells and supporting renewals – reporting into the Commercial Manager and Head of Partnerships. There will also be a secondary requirement to support partnership delivery.

The successful candidate will have a partnerships sales background. They must be pro-active, motivated, have excellent project management and interpersonal skills and be able to build strong working relationships; they will support the development of partnerships by working collaboratively with different teams across the business. Some international travel to venues and to visit clients may be needed.

Responsibilities

Sales:

  • Define the sales plan: timelines, categories, and general approach/ objectives – particularly in relation to non-event-based rights, i.e. digital and D2C
  • Prospecting contacts, developing leads and booking in meetings
  • Presenting and closing deals (with the Commercial Manager and Head of Partnerships)

Renewals/ Upselling:

  • Support the ITF’s partnership renewal approach through delivery of presentation materials
  • Support the identification of delivery of upsell packages to present to existing partners

Innovation: Sales Strategy Tactics:

  • Innovate the go to market approach to find new and impactful ways to stimulate market interest in ITF commercial products

CRM Management and Reporting:

  • Responsibility for the management of the CRM platform
  • Communicating progress to key ITF personnel

Partner Management:

  • Lead the management of identified ITF partners as required, particularly where upsell opportunities are identified
  • Manage meeting and contact cadence (on a client-by-client basis) to ensure client satisfaction

Criteria

  • Proven experience in proactive sales, working with global brands, negotiating partnership rights and securing upsells and renewals through to contract. Partnerships sales experience is desirable, however, advertisement and media sales experience will be considered
  • Strong partnership rights delivery track record, working in sports and/or entertainment properties
  • Experience in negotiation and project management skills
  • Success delivering high quality partnerships in premium, multichannel (experiential, digital) environments with senior stakeholders
  • Commitment to structured, process driven and analytical rights’ delivery approach.
  • “Brand marketing aware” with ability to develop integrated brand marketing strategies with partners
  • Dynamic and energetic approach to partner engagement, with strong communication and negotiating skills; able to combine trouble-shooting and creative problem solving
  • Proven experience of account managing successful sponsorship relationships, and activation programmes

Desirable criteria

  • Passion for and understanding of the commercial potential within sport
  • Excellent communication skills
  • Strong people and time management skills with a high level of care and attention to detail
  • Excellent IT skills, including Outlook and MS Office

What we offer

  • Excellent salary plus discretionary bonus scheme (subject to conditions)
  • 25 days holiday per annum plus bank holidays
  • Private Healthcare
  • Group personal pension scheme, Life assurance and Annual Wellbeing Allowance
  • Ride2Work Scheme (in conjunction with Evans Cycles)
  • Free lunch when working in the office (up to £9 per day)
  • Free Tea, Nespresso Coffee plus complimentary healthy snacks and fresh fruit when working in the office
  • Free parking on site
  • Working hours: based on 35 hours per week. Normal office hours are 09.00 -17.00 Monday to Friday. Flexible working hours possible, with core hours of 10am-4pm

Due to the high volume of applications we receive, we are unable to respond individually to candidates, therefore only successful candidates will be contacted for an interview. Please note that interviews may be conducted via video call.

A DBS check may be required of the successful applicant.

Equality, diversity & inclusion (EDI) is a fundamental priority for the ITF. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities 

Planning & Development 

  • Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
  • Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
  • Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
  • Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
  • Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
  • Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
  • Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
  • Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
  • Responsibility for change management of new projects, including:
  • Greater integration of the LTA’s ticketing system with other business systems/processes.
  • Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

  • Develop consistent policies and procedures for all stakeholders.
  • Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
  • Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
  • Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
  • Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

  • Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
  • Producing weekly project status updates to the partnerships team.
  • Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
  • Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
  • Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
  • Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

  • Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
  • Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
  • Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
  • Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
  • Manage the recruitment of further on-site accreditation support where necessary

Person Specification 

Previous Experience of:

  • Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
  • Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
  • Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
  • Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
  • Experience of preparing progress reports and presenting these to Leadership
  • Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
  • Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications: 

  • Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
  • A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
  • Knowledge of UK sporting/event landscape
  • Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Marketing, Commercial and Digital Lead – Tennis Australia

  • Lead the local area marketing for the Hobart International!
  • Join a passionate team and become part of a fun and inclusive culture
  • Flexible work practices, ensuring a positive work-life balance 

It is an exciting time for tennis in Tasmania with the return of the Hobart International to summer of Australian tennis. To execute the local area marketing around the event, we are looking for an Event Marketing, Communications & Digital Lead to join our team on a fixed-term basis until February 2023.Reporting to the Hobart International Tournament Director and working closely with Tennis Australia Event Marketing and Tennis Tasmania Marketing teams, in this role you will lead the local marketing, digital and communications, along with promotional activities to increase awareness, engagement and attendance. You will play a key role in developing and supporting partnerships in the local market and tennis community.About The RoleIn this role you will:

  • Lead the implementation of a marketing, digital & communications work plan that supports the Hobart International
  • Identify, develop and implement key local marketing programs and initiatives that will support the key priorities of the event
  • Lead the local marketing and promotional activities related to all events and initiatives within the Hobart International
  • Work in close partnership with the National marketing team to help develop and deliver on a marketing plan that will ensure the long-term success and sustainability of the Hobart International
  • Build and maintain effective relationships with key Hobart International partners and ensure that all partner marketing, digital & communication channels are leveraged and maximised for event success
  • Lead the development and implementation of an effective communications and content plan for the Hobart International, working in close partnership with Tennis Australia

About YouWhat you will bring to the role:

  • Experience in Marketing, Digital Media, and Communication in Tasmania
  • Proven experience in the execution of marketing and communication strategies which impact on a multiple range of stakeholders
  • Demonstrated experience in managing event marketing strategies with a focus of driving ticket sales, increasing corporate sales, and enhancing on-site fan experience
  • Ability to develop reports and submissions, with and ability to present and public address
  • Exceptional communication, analytical, and written skills
  • Advanced computer skills and information technology literacy including use of production, publishing, and design software
  • Tertiary qualifications in marketing or communications would be highly regarded
  • You must hold (or be willing to obtain) a current Police Check and Working with Children Check
  • Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Tasmania

What’s in it for you?

  • Career development with a range of formal education and on the job training opportunities
  • Monthly health & wellbeing activities through our Serving Your Health program
  • Flexible working practices & a range of discounts from our sponsorship partners

To ApplyIf you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.Applications Close on November 2nd (AEST), however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Partnership Services and Development Lead – LTA

The Partnership Development Lead is responsible for responsible for securing upsells, renewals and revenue growth working alongside the Partnership Acquisition Manager.

The role is also responsible for overseeing a team of Partnership Managers to implement the planning, activation, delivery and reporting of each Brand Partner.

The successful candidate will have in-depth knowledge of integrated partnership rights contract negotiations and delivery models. They must be pro-active, motivated, have excellent project management and interpersonal skills and be able to build strong working relationships; they will support the development of partnerships by working collaboratively with different teams across the business.

Staff are required to work outside standard working hours and at weekends at certain times of the year. Some UK travel to venues and to visit clients may be needed.

Key Accountabilities 

Sales Management and Revenue Delivery

  • Lead contract negotiations related to renewal of existing partnership rights.
  • Work alongside the Partnership Acquisition Team to upsell (e.g. additional activation opportunities) and renew partnerships at greater value.
  • Responsible for LTA’s renewal process and associated revenue, optimal profit margin and efficient cost of service.
  • Collaborate across the LTA to identify new partner revenue opportunities, aligned with tennis and padel product development, alongside Partnership Acquisition Manager
  • Establish and manage business wide processes to optimise efficiency and measurable value for LTA and our partners
  • Ensure financial procedures are implemented across the team enabling invoices to be raised appropriately to release funds from each sponsor.
  • Provide commercial support to the Partnership Acquisition Manager on projects throughout year, undertaking tasks as required to drive Commercial revenue.

Team Management

  • Oversee and develop a team of Partnership Managers to project manage planning, activation and delivery of rights for each Brand Partner
  • Lead the team to develop and deliver a partnership rights activation strategy and improved measurement model for all LTA partners
  • Proactively plan workflow with team across key accounts by quarter, per annum.
  • Ensure each Partnership Manager works effectively to create maximum value for the rights allocated to each partner
  • Lead the process of sponsorship reporting for the team annually, with content including media analysis, a review of activities and results.

Rights Management and Delivery

  • Accountable for the pro-active management of each Partner’s contractual rights and financials to optimise overall deal profitability
  • Responsibility for day-to-day management of lead strategic brand partners as required
  • Ensure the proper, timely and high-quality delivery of all contracted rights for all brand partners
  • Ensure partners are supporting the LTA’s vision of Tennis Opened Up
  • Manage and/or support internal cross-functional projects that directly impact Partner satisfaction (e.g. insights, content assets, experiential activations, brand campaigns)

Previous Experience of: 

  • Proven track-record working with brands, negotiating partnership rights and securing upsells and renewals through to contract
  • Strong sales and partnership delivery track record, working in sports and/or entertainment properties
  • Excellent project management skills
  • Experience in leading integrated partnership rights contract negotiations
  • Success delivering high quality partnerships in premium, multichannel (experiential, digital) environments with senior stakeholders
  • Commitment to structured, process driven and analytical rights’ delivery approach
  • “Brand marketing aware” with ability to develop integrated brand marketing strategies with partners
  • Dynamic and energetic approach to partner engagement, with strong communication and negotiating skills; able to combine trouble-shooting and creative problem solving
  • Proven experience of account managing successful sponsorship relationships, and activation programmes
  • Passion for and understanding of the commercial potential within sport
  • Excellent communication skills
  • Strong people and time management skills with a high level of care and attention to detail.
  • Excellent IT skills, including Outlook and MS Office

Communications Manager – Wimbledon

Job Title: Communications Manager

Department: Communications and Marketing

Reports To: Head of Communications and Media Services

About the role

We are looking for a talented Communications Manager to join the Communications and Marketing department at The All England Lawn Tennis Club.

The Communications and Marketing department manages the stewardship and growth of the organisation’s audience, brand and marketing, content and production, and communications and media services across all channels and platforms.

  • This role will work within the Communications team to help manage the delivery of the organisation’s communications strategy and engagement plan across a variety of audience stakeholder groups, both external and internal.
  • Support the Head of Communications and Media Services and Corporate Affairs Lead to protect and enhance the All England Club’s reputation and brand through a combination of proactive and reactive communications, including issues management and crisis communications.
  • Field and manage enquiries from local, national and international media and maintain contact details/media lists/messaging database.
  • Coordinate and distribute media announcements – including releases, statements, briefing documents and fact sheets – in close collaboration with digital, content and audiences teams.
  • Manage the delivery of the organisation’s day-to-day internal communications function, including planning, sourcing and creating content for a variety of channels and events.
  • Build and maintain relationships with colleagues across the various All England Club departments – including the Wimbledon Foundation and Wimbledon Lawn Tennis Museum & Tour – and internal working groups, providing communications assistance.
  • Support the All England Club’s guest services function, both year-round and during The Championships, handling issues-based calls and correspondence from the public.
  • Plan and execute media conferences and other media functions as necessary.
  • When appropriate, act as a nominated spokesperson for the organisation and The Championships.

About you

  • You will be a communications professional, looking to take the next step in your career, ideally with an agency or rights-holder background.
  • Possess outstanding communication skills, both written and verbal, including the ability to work quickly and efficiently, whilst upholding a high level of attention to detail.
  • Demonstrate a strong understanding of proactive and reactive communications management.
  • Enthusiasm for working collaboratively and developing strong working relationships with a diverse range of people.
  • Experience in the sports industry and tennis knowledge a bonus.

About us

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world’s premier tennis tournament, hosted on the grounds of one of the world’s most prestigious tennis clubs.

Our business has grown in recent years, and we expect that success to continue. We have plans to further invest in our people and improve our facilities. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.

The Communications and Marketing department manages the stewardship and growth of the organisation’s audience, brand and marketing, content and production, and communications and media services across all channels and platforms. The department collaborates closely with the Commercial department, which manages the sales and partnerships across all of the organisation’s major income lines, including media rights, brand partnerships, ticketing, hospitality, and retail, merchandise and licensing.

Head of Event Planning and Delivery – LTA

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Head of Event Planning and Delivery will be accountable for the successful delivery of all LTA Major Events, and will be responsible for implementing a new event operating model and integrated planning process across all LTA Major Events.

Event Planning

  • Responsible for developing and implementing a consistent planning process across all the LTA’s major events, taking into account the different levels of events (i.e. ATP500/WTA500 vs ATP250/WTA250 vs ITF World Tennis Tour / ATP Challenger events), the associated minimum standards and service levels required. 
  • The planning process to be implemented needs to operate on an annual basis, encompassing a two-month debriefing phase of the previous year’s tournaments and then starting with a Model Venue Exercise or equivalent process to align on a singular concept of operations. A six-month event planning phase followed by a three-month event readiness phase needs to lead into a month-long event delivery phase. 
  • The six-month planning phase needs to encompass all aspects of preparing for the event, including space/site planning, workforce planning, dot planning, function/service planning and customer group planning – culminating in a robust Event Operating Plan for every tournament.
  • Oversee the procurement all goods and services required for the events, ensuring c. £10m of annual event-related costs deliver value for money for the LTA through a structured cross-tournament programme of rolling tenders.
  • Implement an optimal workforce model across the events that blends full-time LTA staff, venue and/or LTA secondees, short-term freelance contractors, outsourced suppliers (eg. catering, security etc), stewards and volunteers.
  • Oversee a more consistent and strategic approach to the lifecycle of building our annual event workforce, including the standardisation of how our tournament teams attract, recruit, induct, accredit, uniform and then debrief (and engage year-round) our short-term workforce teams, including in particular volunteers, marshals and stewards.

Event Readiness

  • Lead the implementation of an annual structured event readiness phase, encompassing the scaling up of event teams, the delivery of overlay build programmes, appropriate desktop and other readiness exercises and the transition from event planning to event operations teams.
  • Ensure that processes to standardise the event workforce model are implemented consistently across all venues during the readiness phase, including accrediting, uniforming and training the event workforce.
  • Oversee the implementation of robust build programmes so that all temporary event overlay is built on time, to budget and to quality, with a focus on the Health and Safety of all site workforce. Ensure appropriate focus on the cinch Championships overlay build programme at the Queens Club which is complex, space-constrained and time-constrained.
  • Support Tournament Directors in building relationships with key local licensing authorities / individuals, such as the Chairs of Safety Advisory Groups, and with the Leaders of Local Councils to influence them to provide more in-kind support for our Major Events.
  • Develop appropriate readiness plans – including contingency plans and crisis communication plans – and oversee desktop exercises that allow the event operations teams to be fully prepared for all events.
  • Given that rain delays/rain cancellations consistently have the biggest impact on the success of the LTA’s events, further develop wet weather contingency plans to improve the experience for impacted customer groups during our Tournaments.

Event Delivery

  • Implement consistent Tournament policies and procedures.
  • Implement consistent event operations processes, including Daily Run Sheets, Event Control Room meetings and introduce a common event reporting framework to allow key event information to be shared with the Director of Major Events & Digital. Consider the roll-out of digital solutions across all events to improve in-tournament issue identification and resolution (eg. Halo, WeTrack).
  • Act as the Gold Commander for all events, providing effective strategic decision making in the event of any emergency situations.
  • Build relationships with the ATP, WTA and/or ITF Supervisors and with key strategic partners (eg. BBC, Amazon Prime) and – where necessary – help the Tournament Directors resolve scheduling / order of play related issues.
  • Support the Event teams during the events as required.

Event Transformation

  • Conduct a thorough annual event debriefing process that captures all key lessons learned from a venue perspective, from a customer perspective and from a service/function perspective.
  • Implement initiatives that help “Open Tennis Up” such as further developing activation plans that create “Tennis Festivals” in our venues/cities during the tournaments that enable our events to act as a catalyst for reaching new audiences and delivering on our broader organisational objectives.
  • Consider strategic optimisations needed to our venues, such as the North Area of the Queens Club site or improvements to player flows/journeys at Eastbourne. 
  • Drive operational efficiencies across all tournaments and implement new Event Operating Models that improve the quality and consistency of tournament delivery whilst lowering the cost of delivering tournaments (eg. through procurement savings).
  • Take a more customer-centric approach to event planning and delivery and improve year-on-year the experience of players (and their support staff), the media, spectators, commercial partners and the event workforce.
  • Support the Director of Major Events & Digital and the Head of Tennis Relations & Event Development with projects to further develop the LTA’s Major Event portfolio, such as bids for Major Events (eg. Billie Jean Cup Finals), strategic reviews of the Grass Court Season and as a result of any strategic changes being made by the ATP and WTA to the Tour Calendars, Tournament standards etc.
  • Bring together key internal and external stakeholders to improve the way we work with technical/hardware partners (Hawkeye, Crionet, Flightscope etc) and broadcast partners (eg. BBC, Amazon Prime)

Team Leadership and Relationship Management

  • Lead a team of Tournament Directors to deliver the year-round calendar of LTA Major Events, and foster a culture of more integrated operational planning across the major events department and all other LTA departments that support the delivery of Major Events
  • Work closely with the Finance team to manage the delivery of events to budget, and closely with the Head of Ticketing & Hospitality to help achieve all revenue targets that are set for our events.
  • Support the Director of Major Events and Digital in building relationships with key tennis stakeholders, such as with the AELTC, ATP, WTA and ITF.
  • Lead internal relationships with key departments that support the delivery of our events, such as our Commercial team, Marketing team, Customer Engagement team, Corporate Affairs team, Regional Delivery team.
  • Work closely with the Commercial and Marketing Director and the Head of Ticketing and Hospitality to support the development of new commercial assets/rights and the on-boarding of new commercial and/or broadcast partners.
  • Manage the strategic relationships with our largest cross-Tournament suppliers, for example, our Seating and Structures suppliers, Catering suppliers and/or our security contractors.
  • Build and develop relationships with our key Venue partners, such as at the Queen’s Club, Edgbaston Priory Club and Eastbourne Borough Council.
  • Working with the Director of Major Events and Digital and with the Finance team, develop budgets for all our major events as part of the annual business planning process.
  • Define personal development plans and personal objectives for team members; effectively manage, mentor and guide direct reports to ensure their work standards continually improve, knowledge increases and motivation remains high.

Other

  • Drive innovation at our Major Events, for example through enhanced Sport Presentation at our events or through the use of digital solutions/services.
  • Implement new initiatives to “Open Up Tennis” to new audiences, for example through the introduction of new LTA Tennis Foundation charity exhibition matches over the Qualifying weekends, or through enhanced event activation plans. 
  • Ensure there is equal focus and resource allocated to our programme of wheelchair and other disability tennis events as with our able-bodied events.
  • Deliver LTA commitments in relation to sustainability, including working with suppliers to reduce single-use plastic, reduce waste, de-carbon temporary power and find solutions to increase the electric-car fleet, and champion our event sustainability plans across internal teams and our network of suppliers and contractors.
  • Ensure that all relevant aspects of the LTA’s Inclusion strategy are delivered, including Accessible seating, brand imagery reflective of Tennis Opened Up, and that our recruitment processes attract a wide cross-section of society.

Corporate Communications and Content Manager – LTA

This role is an exciting opportunity for an outstanding communications professional to play a part in helping the LTA achieve its vision of ‘tennis opened up’, and through our work to make tennis relevant, accessible, welcoming, and enjoyable, help us to ensure it is a sport that can be played by anyone, no matter their age, gender, background, or ability.

Tennis is a sport that is woven into the fabric of the nation, and as the national governing body the LTA is at the heart of that – from inspiring and engaging the millions of passionate fans who follow leading British players and world class tournaments, through to supporting the grassroots of the sport which reach into local communities across Britain to help get the nation active and deliver amazing physical and mental health benefits to those involved.

The Corporate Communications & Content Manager will play a key role within our Corporate Affairs team in devising and delivering creative communications programmes to protect and promote the reputation of the LTA, creating reputation-driving content and working across the business to manage proactive communications activity which promotes all areas of the LTA’s work.

This role will work closely with the Brand Communications Manager (Brand Marketing) to also support their delivery of brand-relevant, engaging communications for both B2B and B2C audiences, that increase levels of fan engagement, drive participation, and win back lapsed players.

In line with our values, we are looking for a talented and driven individual who can bring teamwork, passion, integrity, inclusion, and excellence to this role. If this, is you, and you want to join our journey to open up tennis in Britain, then we look forward to receiving your application.

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age. 

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

Digital Manager – LTA

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and are able to work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, disability or age. We also operate a flexible working environment where all colleagues are able to discuss their working needs with their manager or the People Team at any time.

The Digital Manager plays a vital role in delivering an optimised digital customer experience on www.lta.org.uk, which is vital to the future success of our organisation. As the LTA continue to roll out a 5-year strategy, it is essential to ensure that our audience strategies are conveyed meaningfully across our public-facing platforms, taking a strategic approach to joined-up customer journeys that provide the right experiences for audiences, and the right outcomes for the business.

The Digital Manager develops and supports ambitious strategies to make swift and impactful improvements to our audience strategies in the digital space, working closely with colleagues to bring our brand vision to life for our many and diverse audiences. The role plays a key part in defining the future of our digital platform development, offering a strategic direction on the development of new data strategy, digital platforms and services to deliver against business needs.

Working with a small, skilled team, the post-holder will take real ownership and work with autonomy to deliver against our strategic goals, as well as being able to advocate confidently for digital change at every level of the organisation.

Social Media Lead, Tennis – LiveWire Sport

LiveWire Sport is a multi award-winning content agency based in London. Our clients include Premier League, Wimbledon, World Rugby, The England & Wales Cricket Board, ATP Media, Eurosport, International Paralympic Committee and Team GB among many others. 

In February 2022, we joined forces with data-driven sports marketing agency Two Circles to rewire sports, taking the company’s headcount across five international offices to 450+. 

Our content services include strategy, consultancy, creative and video production, digital marketing campaigns, and full management and commercialisation of digital and social media platforms.

Although the company has grown considerably in recent years, we still retain our original start-up values from 2011 when we were founded. Fun, creative freedom and regular deadlines contribute to a busy, vibrant and sociable co-working office environment.

WHAT’S MISSING

We are looking for a Social Media Lead to help us deliver the sport of tennis in new, exciting and innovative ways across social media.

With an illustrious list of tennis clients, we need a creative thinker to oversee a range of content deliverables both during and outside of live events.

The ideal candidate will have a dual passion for tennis and social media, with an in-depth knowledge and understanding of platforms and emerging digital trends.

KEY RESPONSIBILITIES

The roles and responsibilities of the Tennis Social Media lead include the following:

– Ideate and execute real-time and planned social media output across social media platforms

– Bring creative and original thinking to our tennis content services, ideating and developing content to cut-through busy new feeds

– Work with our Creative Studio to brief, direct and manage a diverse range of social-first content projects, from graphic design to video edits

– Cultivate and engage global tennis audiences through industry-leading community management

– Publish to social media channels, as required

– Produce short-form and longer social-first video edits

– Stay on the pulse of sports news, popular culture and current trends, and their relevance to tennis

WHAT YOU NEED

– At least three years’ experience working in a social media content role, ideally for an agency, sports rightsholder or media organisation

– First-class editorial judgement

– A proven track record of creative and innovative thinking

– Knowledge and experience of multiple social media platform, including TikTok

– Obsessive knowledge of tennis

– Understanding and awareness of social media analytics, especially in helping to guide content strategy

– Ability to lead and set an example for others

– Excellent written and verbal English skills

– Ability to work quickly and accurately under pressure

– Must be able to work weekends, as well as evenings, and be flexible about working patterns

– Experience of using Adobe Photoshop and Premiere Pro, particularly around optimising content for social platforms

WHAT WE OFFER

– A competitive salary (based on experience) 

– Attractive and flexible benefits package including: 50% off monthly mobile phone bills, 22 days of leave a year, monthly wellbeing contribution and more

– Scope to work at live sporting events depending on client campaigns, briefs and activations

Please email your CV, examples of your work and your salary expectations to recruitment@twocircles.com. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

World Tennis Tour, Senior Manager – International Tennis Federation

JOB TITLE: SENIOR MANAGER, ITF TOURS AND PLAYER PATHWAY

REPORTING TO: HEAD, ITF WORLD TENNIS TOUR, STRATEGY AND PATHWAY

DEPARTMENT: ITF TOURS AND PLAYER PATHWAY

LOCATION: Roehampton, South West London

The International Tennis Federation (ITF) is the world governing body of tennis. Founded in 1913, its purpose is to ensure the long-term growth and sustainability of the sport, delivering tennis for future generations in association with its 210 member nations. The ITF oversees the rules and regulations that govern international and national competition.

The ITF is responsible for the worldwide development of tennis through its highly regarded Development Programme, its Science and Technical department which monitors equipment and technology, and its Officiating department which oversees the education and advancement of officials. The ITF organises over 1,500 weeks of men’s, women’s, and junior tournaments on the ITF World Tennis Tour, and manages the ITF junior team competitions, ITF Beach Tennis Tour, UNIQLO Wheelchair Tennis Tour and the ITF Seniors Tour.

The ITF is the owner and rightsholder of the two largest annual international team competitions in tennis, Davis Cup by Rakuten and Billie Jean King Cup by BNP Paribas and manages the Olympic Tennis Event on behalf of the IOC. The ITF upholds the highest standards of integrity and manages the Tennis Anti-Doping Programme on behalf of the sport and is a partner in the International Tennis Integrity Agency.

Overview of World Tennis Tour (Pro)Department:

The World Tennis Tour team is responsible for delivering the world-wide ITF men’s and women’s professional tournaments, which in 2019 numbered 1,100 tournaments in 80 countries. Tournaments offer prize money of $15,000 and $25,000 (men and women), as well as higher value $60,000, $80,000 and $100,000 tournaments (women only). Following the suspension and subsequent restart of international tennis in 2020 due to the Covid19 pandemic, 2022 is expected to see a return to pre-pandemic tournament numbers.

The Role:

We are looking for an experienced and organised individual to assist the Head, ITF World Tennis Tour, Strategy and Pathway to manage certain key commercial, operational and integrity deliverables of the World Tennis Tour, namely the ITF’s live-scoring data rights contract and live-streaming initiative, the implementation of integrity measures such as accreditation, and management of officiating proposals for World Tennis Tour tournaments.

The individual will combine operational management with strategic and commercial vision to develop and achieve the wider goals of the department and the ITF.

Role and Responsibilities:

• Manage the day-to-day operations of the ITF World Tennis Tour Live Scoring/Streaming team to
ensure full coverage of World Tennis Tour events to meet operational and contractual obligations.
HR: Senior Manager, Tours and Player Pathway – PPT – job description – April 2022
• Work with internal and external stakeholders to develop the existing profile of the live scoring
service, troubleshoot problems in coverage, and oversee the distribution and management of livescoring devices;
• Manage the live scoring of Davis Cup and Billie Jean King Cup ties.
• Develop and implement key commercial and integrity programmes, specifically managing the
increase in live streaming of World Tennis Tour events; manage the match analytics service resulting
from live streaming; act as the lead for and drive the uptake of the ITF’s new accreditation software,
ITF UNO.
• Act as dedicated point of contact for existing and potential projects with the ITF’s data rights partner,
relating to AV operations: Calendar, Tournament Contacts, Venues etc
• Manage and approve Officiating proposals for ITF World Tennis Tour events to ensure compliance
with minimum officiating standards as well as compliance with live scoring obligations.
• Manage and develop the Live Scoring department team members, providing leadership, guidance,
interpretation and implementation of strategy and measuring performance
• In collaboration with the Head of WTT Strategy and Player Pathway, develop and maintain strong
relationships with external authorities (Regional and National Associations; ATP and WTA,
International Tennis Integrity Agency, Tournament Organisers and commercial partners) to ensure
the ITF’s interests are professionally represented;
• Work with the Head of WTT Strategy and Pathway on developing World Tennis Tour strategic matters
• Work with other departments and colleagues, including but not limited to Legal, Integrity, IT, Finance,
Commercial and Communications.
• Contribute to the overall strategic success of the ITF, with particular emphasis on the Tour and on
forging closer operational relations with the ATP, WTA, Regional and National Associations.
• Undertake other responsibilities and projects as required by the Head, WTT, Strategy & Pathway.

You will have…

✓ Sound experience and understanding of professional tennis, including National Association
activities and structure; professional tennis event operations; officiating structure, processes and
personnel; rules and regulations; and internal and external committees
✓ Strong experience and a proven track record in managing a team effectively, with a focus on the
ongoing personal development of team members
✓ Excellent time management, skilled in delivery of multiple and complex projects and delivering to
hard deadlines
✓ Excellent communication skills with a professional approach
✓ First-rate decision-making and delegation skills
✓ Sound IT, website and social media knowledge
✓ Integrity and accountability
✓ Commercial awareness with diplomacy and tact
✓ Fluent in both written and spoken English; additional European language(s) desirable but not
essential
✓ Flexibility. Hours can be long and weekend travel may be part of the role

Salary & Benefits:

• Excellent salary plus discretionary annual bonus scheme
• Lunch is provided by the ITF (up to £8 per day) when working from the office
• 25 days holiday per annum plus bank holidays
• Group personal pension scheme / Life assurance (subject to conditions)
• Private Healthcare
• Ride2Work (in conjunction with Evans Cycles)
• Free parking on site
• Working hours: based on 35 hours per week. Normal office hours are 9.00am-17.00pm Monday to
Friday. Flexible working hours possible, with core hours of 10am-4pm.

Application Process:

HR: Senior Manager, Tours and Player Pathway – PPT – job description – April 2022

Please email your CV and cover letter to jobs@itftennis.com, including WTT Senior Manager in the subject line of your email.

Due to the high volume of applications we receive, we are unable to respond individually to candidates, therefore only
successful candidates will be contacted for an interview. Please note that interviews may be conducted via video call.

Our offices are set up to be Covid-compliant in accordance with Government guidelines. A full risk assessment has been carried out and is available on our website.

As the needs of the business change rapidly this role will change accordingly, therefore this document should be viewed as guidelines which are subject to change.

A DBS check maybe required for the successful applicant.

Equality, diversity & inclusion (EDI) is a fundamental priority for the ITF. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices.