Mobile Ticketing and Production Manager – FIFA

About the job

Department: Ticketing, Hospitality & Stadium Revenue

Location: Zurich

Description

As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.

Join the team and support us on our mission.

THE POSITION

These are your key tasks:

  • Lead end-to-end mobile ticketing and ticket production projects, delivering high-quality results on time and within budget
  • Implement, and continuously improve the mobile ticketing strategy
  • Configure, execute, and oversee comprehensive testing of mobile ticket delivery solutions to ensure reliability, performance, and an excellent user experience
  • Troubleshoot and resolve issues across mobile ticketing and ticket production systems
  • Provide on-site support for mobile ticketing operations during FIFA events


YOUR PROFILE

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

  • Proven experience in mobile ticketing and ticketing software projects
  • 1–2 years of experience in software quality assurance, ideally focused on mobile applications (iOS & Android)
  • Solid understanding of QA methodologies, tools, and processes, with hands-on experience in manual and automated testing
  • Experience creating test plans, test cases, and detailed bug reports
  • Strong analytical, problem-solving, and decision-making skills
  • Detail-oriented mindset with a passion for delivering high-quality user experiences
  • Strong event and project management capabilities
  • Ability to collaborate effectively in cross-functional, multicultural teams, demonstrating leadership, initiative, and accountability
  • Familiarity with Secutix ticketing systems and fulfillment components is a strong advantage
  • Fluency in English; Spanish and/or French is a plus
  • Willingness to travel at least one week per month and readiness for stand-by duties


PERKS & BENEFITS

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

  • Health and fitness: Regular football sessions for all abilities, plus on-site gym.
  • Home office: Up to two days of home office per week if work permits and home office allowance for all.
  • Language courses: Offered to all staff to aid personal and professional growth.
  • Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
  • Pension: Flexible pension benefits with generous employer contributions.
  • Relocation assistance: A dedicated team will be on hand to support your relocation.
  • Sustainability: We support all employees using public transport.
  • Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
  • Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.

Apply here.

Ticketing and Hospitality Coordinator – ECB

Working from within the ECB Finance Department, you will be responsible for the administration, organisation and logistics of the internal tickets and hospitality requirements for the ECB.

This role will maintain excellent working relationships with the major match venues, and work across a number of internal ECB departments to coordinate the various stakeholder requirements and ensure the tickets and hospitality programme is delivered in a timely, efficient and cost-effective manner.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives, and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You enjoy work which requires a keen attention to detail.
  • You are a clear and articulate communicator with the sense of humour required to deal with high pressured situations.
  • You thrive in a busy, challenging and exciting environment where no two days are alike.
  • You enjoy interacting with people in and around the business and developing strong working relationships.

YOU’LL BE DOING

  • Coordination of the company ticket and hospitality requirements for all Men’s and Women’s Major Matches. Ensuring key sponsor, partner and internal requirements are met, staging agreement deadlines are adhered to and ECB requirements are correctly recorded and allocated whilst reducing costs incurred where possible.
  • Preparing summary spreadsheets for each venue with the cost for all tickets and hospitality orders.
  • Maintaining and managing key internal and external stakeholder relationships (e.g. major match venues). Liaising with individuals at all levels in relevant organisations, dealing with itinerary, match information, dietary requirements, tickets and placing orders for partners.
  • Lead contact for both ticket managers and hospitality managers at venues on Major Match days.
  • Working with internal departments to ensure cost control and liaising with partners.
  • Timely reconciliations of ticket and hospitality accounts to ensure costs are correctly accounted for and department budgets can be accurately tracked.
  • Support on Major Match accounts, both in event of a refund and at the end of the season to allow insurance to be placed.
  • Raising Purchase Orders / processing invoices promptly to ensure ECB has up to date cost information.
  • Credit control process for additional purchases – summarising and confirming costs for departments and partners, ensuring invoices for partners are raised and chasing for payments.
  • Provision of accurate pre-season information and completion of post-season review and reporting to identify and mitigate challenges.
  • Contributing to additional projects and duties as required.

YOU’LL HAVE

  • Excellent attention to detail and accuracy.
  • Ability to organise, effectively prioritise and work to deadlines.
  • Experience in both stakeholder management and project management
  • Strong knowledge of Microsoft Office packages, in particular, Excel.
  • Very good written and verbal communication skills.
  • Self-motivated and able to work well both independently and as part of a team.
  • Weekend/evening work may be required during the busy cricket season.

YOU’LL RECEIVE

  • Competitive salary
  • 25 days’ holiday
  • Private medical insurance
  • Non-contributory 8% pension
  • Life assurance
  • Free on-site gym
  • Subsidised canteen
  • 30% Castore discount

Venue Hospitality Infrastructure Manager – FIFA Qatar 2022

About the job

FIFA and the Qatar LOC has created a new Joint Venture, which will be responsible for the operational delivery of the FIFA World Cup Qatar 2022TM.

This role is key to ensuring the successful delivery of the Commercial Hospitality Programmes with focus on the readiness of all technical aspects of Power, Utilities and Overlay builds and providing support to stakeholders where remedial action is required.

Key Responsibilities:

  • Directly responsible for ensuring construction readiness and overlay installation of Hospitality Facilities, Requirements, Utilities (power, Water/Sewage, IT&&, CATV) and Overlay for Indoor hospitality Areas (including kitchens) and Hospitality Villages.
  • Prepares any necessary paperwork for the handover of the HOS facilities, indoor and outdoor, from SC/Q22 to the Rights Holder.
  • Attends all HOS inspections, including the FIFA-LOC inspection, Rights Holder inspections, Affiliates Visits, Supplier visits etc. Reports on the inspection to FIFA HOS, ensures issue resolution at venue level.
  • Ensures updated technical documentation from FIFA/MH for all HOS facilities and utilities (power, water/sewage, IT&T, CATV etc) is correctly distributed to the LOC Venue Team, Overlay supplier and Stadium constructor, etc.
  • Ensures operational readiness of Hospitality Infrastructure and Utilities, such as: Maintenance of facilities (HVAC, lifts/escalators, kitchen systems, hydraulic systems, CATV, and other stadium-owned equipment in general), Power availability (including ensuring generator operations and maintenance as per HOS needs/schedule), Logistic Routes, etc; including on match days.
  • Acting as FIFA HOS first point of contact at the Venue for Infrastructure related issues.
  • As part of venue HOS team, provides feedback, operational readiness status and general support during key operational phases to Venue Management Team.
  • Any other duties that may be required.

Qualifications and experience

  • Experience as venue manager either in Hospitality or Infrastructure at multi stadium events
  • 5 years’ experience of mega events
  • 2 years’ project management
  • 2 years’ experience of management of multiple suppliers
  • Technical, architectural or design experience
  • Excellent knowledge of infrastructure and overlay delivery management
  • Experience of large-scale event operations
  • Experience in high volume, multi-site 5* Hospitality operations and delivery
  • Proficient in spoken and written English, Arabic would be an advantage
  • Proficient in use of Microsoft Applications Excel, Word, PowerPoint, and Outlook

Director, Hospitality – Excel Sports Management

About the job

Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties.

Excel Sports Management is an Equal Opportunity Employer (EOE).

Position Summary:

Excel Sports Management is seeking an experienced executive to support key clients, internal teams, and new business efforts. He/she is passionate about events, creative ideation, developing concepts, and executing with excellence. He/she is willing to get their hands dirty, coachable, willing to learn, flexible, and multi-faceted. A self-starter who can work with a small team and communicate to larger teams is a critical quality. We expect the ideal candidate to be someone who impresses everyone around them with their work ethic and willingness to go above and beyond.

Responsibilities:

  • Provides the day-to-day management of key clients’ strategy, sponsorship activation, hospitality, and marketing initiatives.
  • Build and maintain positive client relationships that result in increased reliance upon Excel.
  • Interact daily with clients and all appropriate agencies/properties to support hospitality and event initiatives.
  • Develop ideas for engaging event branding, collateral and on-site materials.
  • Create planning tracking tools and on-site materials: rooming lists, confirmation documents, food and beverage schedule, transportation manifest, etc.
  • Negotiate contracts, secure products and services based on clients needs
  • Provide event portfolio analysis, identifying relevant opportunities that support strategic recommendations for the clients.
  • Manage the client-vendor relationships and coordinate necessary activation and leveraging deliverables on behalf of client.
  • Create event briefs, recaps, event itineraries and staff plans.
  • Plan client status calls including scheduling and preparing agendas or status documents.
  • Provide on-site leadership/management of hospitality events.
  • Support event ROI/measurement processes.
  • Build, update, manage, and reconcile budgets, along with providing client budget updates along each step of the process.
  • Manage internal resources and vendors to be accountable for delivering work to the highest standards.
  • Understand the businesses and industries of our clients and focus on creating the best opportunities for the brand and our business.

Qualifications:

  • Bachelor’s degree required.
  • 6 to 8 years of relevant experience planning and executing high-level corporate events and hospitality experiences, experience with sponsorship activation, sports marketing, or other relevant industry experience.
  • Experience working with a variety of vendor types: hotel, transportation, catering, production, etc.
  • Experience managing day-to-day relationships with clients, agencies, and vendors.
  • Experience leading a team, managing projects, building budgets, leading clients.

Knowledge, Skills & Abilities:

  • Comprehends and respects budgets, budget management and planning experience a plus.
  • Ability to think strategically and creatively.
  • Ability to problem-solve independently and in groups.
  • Excellent time management, written and oral communication skills.
  • Exceptional interpersonal and client services skills.
  • Excellent technical/computer skills and presentation know-how.
  • Ability to multitask effectively in fast-paced environments.
  • Goal-oriented and results-driven.
  • Maintains composure under pressure.
  • Ability to interface with colleagues, senior executives, talent, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
  • Proactive and productive, recognizing opportunity and implementing procedures to achieve better job efficiencies.
  • Strives to increase industry knowledge, able to self-educate to be ahead of the curve
  • Values truth, openness, and pursues excellence.
  • Has a strong sense of ownership – ensures goals are met and high level standards are upheld.
  • Has uncompromised ethics, integrity and discretion with company and client information.
  • Engages in internal activities (team building, events, off-sites, etc.) and embraces internal culture.
  • Ability to travel frequently and work nights, weekends and holidays.

This position is not eligible for sponsorship.

Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.