Digital Product Lead – Chelsea

As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea is a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

We’re looking for a Digital Programme Lead to take ownership of the Club’s official web and app platforms, overseeing the entire lifecycle of digital products, from inception to launch.

Duties include:

  • Develop and lead the execution of Chelsea’s digital product strategy for the 5th Stand App, to ensure the platform continues to drive growth, meet strategic objectives and growth targets.
  • Accountable for the digital product strategic roadmap. Identification and prioritisation of product opportunities, driven by qualitative and quantitative insight.
  • Ensure that all new products are ready for launch as part of the product development cycle and accountable for final sign-off before features go live.
  • Understand fan needs and anticipate fan demands to develop a world-leading digital experience.

Must Haves/qualified by demonstrable experience to the level required:

  • Demonstrable experience of delivering digital products with case studies of rapid growth
  • Ability to craft a product vision (short to long term) and convert that into a concrete strategy.
  • Proven experience launching new features and capabilities as well as optimisation of existing features and journeys.
  • Experience in delivery of websites and mobile apps in an Agile environment
  • Strong background in managing and influencing third party agencies.
  • Relevant industry experience, with thorough knowledge of the competitive landscape
  • Strong experience collaborating with technology engineers and product design teams to evolve customer experiences.
  • Experience balancing multiple priorities and dealing with ambiguity.
  • Experience working in an agile development environment.
  • Experience of planning & technical project management

Nice to Haves:

  • Experience of running large multi-faceted projects within the football, sports, or entertainment sector

What We Offer:

Our commitment to Equality, Diversity, and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people, and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate

Digital Technology Manager – Formula E

In its first eight seasons, Formula E has crowned seven different champions and celebrated 23 winners in 100 races. With more automotive manufacturers on the grid than any other motorsport, the ABB FIA Formula E World Championship is one of the world’s most compelling racing series and enters its ninth season as the fastest growing sport on the planet.

But we’re more than a race; Formula E was founded to counteract climate change by accelerating the adoption of electric vehicles and as an unparalleled proving ground for race-to-road electric vehicle technologies. In Season 9, our ambition has grown as has our vision to accelerate sustainable human progress through an all out race for better futures. The only sport certified net zero carbon since inception, Formula E is a beacon for fans who want to enjoy edge-of-seat racing today at the same time as having a positive effect on the world tomorrow.

Formula E is a unique fusion of world class sport, sustainability, and cutting edge technology on a global stage. Season 9 signals the start of the Gen3 era in the sport with the debut of the third generation race car – the fastest, lightest, most powerful and efficient electric race car ever built. Formula E will also go further than ever before in Season 9 with 17 races in 10 iconic world cities.

Working with us

At Formula E, we have created an environment that supports our colleagues to perform at their best. We are innovative, curious and we love the world we live in which is why we value sustainability. We believe that work should be fun and, whilst we are passionate about delivery, we are one team and supporting each other is key to our success.

Your role

We are seeking an enthusiastic Digital Technology Manager to join our team and support various departments across all their digital platforms. This is an excellent opportunity for someone looking to expand their knowledge in AWS management, Auth0, AWS streaming platforms, and MediaLive/Connect. If you’re passionate about learning and eager to take ownership, this role is perfect for you.

Key deliverables:

  • Assist in strategising, implementing, and maintaining digital technology stacks aligned with organizational objectives
  • Contribute to the evaluation and improvement of program assessment protocols
  • Support organisational standards of satisfaction, quality, and performance

What you will be doing:

  • Collaborate closely with the Digital Team, ensuring the smooth integration of new services
  • Help the digital team confirm suppliers’ proper implementation of technology scope within defined functionality
  • Offer support to other departments for digital technology delivery based on the Technology Department’s provided stack
  • Assist the team with hosting platform and stream operation requests, including AWS management, Auth0, AWS data & media platforms
  • Monitor the digital technology stack, ensuring efficient service operation and integration

What we are looking for

Professional Membership:

  • AWS certified at associate level minimum
  • AZURE certification desirable

Knowledge required:

  • AWS Administration
  • SSO (AuthO) knowledge
  • Serverless Infrastructure
  • Basic Cloud Orchestration
  • Media Workflows in the Cloud
  • Knowledge of Python, OATH, CDN/Streaming, Infrastructure as code (IaC) is desirable

Experience required:

  • Previous experience in cloud ops
  • Stakeholder management
  • Prior experience in a related field desirable

Skills and aptitudes required:

  • Great communication, organisational and prioritisation skills
  • Diligent
  • Thorough
  • Abstract thinking and analytical mind is beneficial

Interests:

  • Technology
  • An interest in motorsport is desirable

Personal qualities required:

  • Friendly and approachable

Circumstances:

  • Ability to travel internationally as and when required

IT Analyst – The Jockey Club

We have a fantastic opportunity for an IT Analyst to join our outstanding Information Services team to provide first and second line support and contribute to the overall management of the IS function. 

Key Responsibilities:

• Providing first and second line support to Jockey Club employee’s ensuring that any issues are logged, prioritised and resolved within the agreed Service Level Agreements.

• Configure and Setup telephony and computer equipment, operating systems and applications for Jockey Club employee’s.

• Troubleshooting system and network problems, diagnosing, and solving hardware and software faults.

• Monitor and maintain systems, to ensure safe and secure operation.

• Promote proactive support actions to prevent issues and errors from reoccurring.

• Help drive a culture of IT self-service across the business.

• Oversee the administration and management of user accounts end user devices, including laptops, desktops, printers, mobile phones and tablets.

• Checking Daily Backups.

• Ensure that the asset database for all Jockey Club assets (desktop / laptops / mobile devices) is accurately maintained. 

• Assist in keeping documentation current and up to date.

• Assist with administration of the server and network infrastructure on all sites.

• Conduct scheduled site visits to racecourses and other sites in line with the published site visit promise and provide specific event support when required.

• Provide operational training and support to customers where appropriate, ensuring that best practice is adopted

Working with 3rd party Suppliers and Support Team to resolve issues.

• To be responsible for the protection and retention of company data held by the IS Department and to ensure that in the event of the failure of any procedure relating to data retention, remedial action is taken immediately, including mandatory escalation to the I.S Director.

• To operate in a way that ensures you are a recognised role model for the Jockey Club Core Values and Behaviours

• To comply at all times with Health & Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company’s Health & Safety Policy and Procedures.

• To take personal responsibility for the sustainability of the company by minimising waste of company resources including gas and electricity, as well as protecting the environment as described in the company’s Environment Management System

The successful candidate will be required to work evenings and weekends to support racing when necessary. 

The closing date for applications is 11th April. We reserve the right to bring this date forward should we receive a large volume of applications.

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

Digital Lead, Business Operations – Tennis Australia

  • Play a key role in making tennis more accessible across NSW
  • Join a passionate team and become part of a fun and inclusive culture
  • Flexible work practices, ensuring a positive work-life balance 

It’s an exciting time for tennis in Australia and we have ambitious plans to continue to grow the game from grassroots through to high performance. We are transforming how we deliver tennis, with the aim of making it more accessible, to more people, more often. To help us achieve our plan we are looking for a Digital Lead – Business Operations to join our team at Tennis NSW on a full time, permanent basis.

About The Role

Reporting into the Business Operations Manager, this role will implement a strategy across a range of projects aimed at digitising the operations of tennis clubs and coaches, to connect tennis to more consumers across NSW. The role will require a high degree of hands-on support with both internal and external stakeholders to ensure identified opportunities to increase the digital capability of tennis venues in NSW are converted effectively.

  • Develop key relationships with various digital platform solutions
  • Provide a conduit between TNSW and Tennis Australia in support of adopting national digital strategies and products
  • Ensure that the Tennis Development field team are adequately skilled and trained in the roll out of digital platform solutions
  • Lead the strategy to identify, pilot, and then roll out suitable digital solutions via the wider TNSW Tennis Development Field Team
  • Establish localised marketing campaigns to drive consumer traffic to localised booking platforms, in conjunction with TNSW Marketing team
  • Provide a level of support and expertise both internally and externally in the fundamentals of local area marketing and social media

About You

What you will bring to the role:

  • Excellent interpersonal and communication skills with the ability to evoke the cooperation of stakeholders 
  • Understanding of the tennis environment and the various stakeholders it engages
  • High computer literacy with Microsoft suite and database management, plus confidence in adopting diverse digital platforms
  • Ability to prioritise workloads, plan work programs and meet deadlines
  • Demonstrated resilience and solution focused approach to all issues
  • You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s in it for you?

  • Career development with a range of formal education and on the job training opportunities
  • Monthly health & wellbeing activities through our Serving Your Health program
  • Flexible working practices & a range of discounts from our sponsorship partners
  • Tools of the trade – vehicle, laptop and mobile phone

To Apply

If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

Applications Close on 12th March however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.Tennis is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

Digital Product Manager – ECB

This important and exciting role will manage the development and implementation of various digital product initiatives across the ECB Digital Portfolio. Working across the entire product suite, you will be focused on helping implement the ECB Inspiring generations strategy across the portfolio with a key focus on increasing our digital cricket audience, and overall levels of fan engagement.

This role will cover our commercial facing propositions, including the Hundred, as well as

Participation properties.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You have a strong knowledge in product management best practice, from roadmap iteration to feature to delivery.
  • You have the ability to work in a multi-skilled team environment
  • You have a strong passion for agile methodologies and are excited by process improvement
  • You are comfortable managing and building out product roadmaps, and delivering multiple projects against various timelines at the same time.
  • You’re a clear and articulate communicator who can manage numerous stakeholders, most notably Marketing, IT, Commercial, and Participation teams.

YOU’LL BE DOING

  • Delivering the implementation of existing product enhancements and iterations across the commercial suite. You will also build a view of potential future product extensions across the portfolio and will be audience led when developing the product roadmap.
  • Responsible for evolution and continuous improvement of the digital product used to support ECB’s customer engagement platform, and our identity solution across our core commercial and Hundred properties, as well as our key recreational platform.
  • Working alongside Head of Digital Product and product manager peer group to manage budgets, resource, agencies, and product prioritisation, to ensure ECB receives continuous value for money across its products.
  • Working with the wider product and digital team to help set and manage key KPIs and metrics across the suite – ensuring the team drives decision making based on data and analytics.
  • Provide industry best practice advice to key stakeholder groups on digital design, website, mobile and app development advances.
  • Liaise with key stakeholders across the business to understand and translate customer needs into the right product development initiatives.
  • Working to implement some of the key fan strategies that have achieved success in the commercial space into the Participation and Growth product suite.
  • Working closely with the Digital Content & Product team to ensure alignment across campaigns and projects
  • Working closely with IT and data team to ensure the product roadmap is aligned to other key data initiatives – and supporting the IT team to deliver those priorities.

YOU’LL HAVE

  • At least five years working in a digital product management environment, managing
  • considerable budgets ideally in a B2C environment.
  • Demonstrable management of delivering complex website design and build projects.
  • Considerable experience of managing multiple external agency resources of varied sizes,
  • across overlapping website and app development projects against competing timescales and priorities.
  • Adept at making decisions based on data – be proficient and champion measuring the
  • success of all initiatives/products that are delivered.
  • A sound knowledge of, and passion, for product management best practice, including the ability to work in an agile manner within a wider delivery timeline, and promoting others to do the same.

YOU’LL RECEIVE

  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced family friendly leave
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your
  • Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
  • Free online fitness classes
  • 30% Castore discount
  • Cycle 2 Work Scheme
  • Season ticket loan
  • Preferential access to tickets to England and The Hundred games

Digital Transformation Lead – RFU

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are:

• Rugby – supporting rugby from grassroots to performance level

• Commercial – building partnerships and hosting matches and events

• Running the business – ensuring our organization and people can thrive

Our culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.

Role overview

Job Title : Digital Transformation Office Lead 

Department : Strategy & Insights

Reports to : Director of Strategy & Transformation

Salary Banding : £75,000 – £85,000

Job Level : Translate

Location : Hybrid (Twickenham/Remote)

Duration : Fixed Term Contract (24 months)

Nature and scope:

The RFU has been undergoing a period of significant change, responding to changes in the external environment whilst adjusting to the demands of a modern commercial governing body. The organisation is currently one year into delivering an exciting strategic plan that hopes to have a transformational impact on Rugby Union. 

As part of this strategic plan, the RFU has an ambition to become a data-driven, user-centric organisation with market-leading digital capabilities that will not only transform the rugby experience for players, volunteers, and fans today but also future proof the RFU for years to come. 

The Digital Transformation Office Lead will play a critical role in driving this programme of change, ensuring the initiatives that have been approved by the RFU Board are planned, delivered, and reported in a way that optimises programme ROI. The role will have direct management responsibilities for the Transformation Office but will also be required to manage a number of third-party vendors and influence a range of stakeholders across the RFU, including Board and Executive staff.

Accountabilities:

Overall delivery of the programme

• Manage the companywide digital transformation which will have significant CAPEX investment and annual OPEX 

• Maintain an overall view of the Change Programme portfolio and track its progress against the agreed timetable identifying or recognising and resolving dependencies, conflicts, cross-project issues and risks

• Establish and operate effective programme governance that gives assurance to the RFU Board that the multi-million-pound investment is being utilized effectively

• Facilitate cross-project meetings to ensure appropriate resolution of risks and issues (“deep dive sessions”)

• Ensure that processes are in place to support successful delivery of transformation, including sufficient controls to highlight any risks to the transformation

• Work with a multitude of suppliers to ensure the delivery of the RFU’s transformation roadmap 

• Work with internal and external colleagues to understand the overall programme finance process, financial budgets and actuals for the overall Change Programme. Ensure the budgets and actuals appropriately reflect project and programme budgets and are reported in a timely way

Communication and change management 

• Work with the Strategy & Transformation Director to ensure that the wide RFU business is adapting to the digital transformation 

• Define the monthly Change Programme communications that are distributed to the RFU Leadership Team and relevant internal and external stakeholders 

• Develop and deliver executive messaging to senior internal and external stakeholders 

• Proactively seek opportunities to engage the RFUs key stakeholders on programme matters including benefits and progress updates

Transformation Office team & programme leadership

• Set the strategic direction for the company Transformation Office and lead the team to deliver company transformation goals 

• Establishing the Transformation Office as a value adding resource and ensure that all staff are aware of its offerings

• Indirect management responsibilities for a number of third party or cross organizational resources 

• Collaborate and partner with technical and operational teams to gather business requirements, evaluate priorities and ensure a smooth delivery

Other

• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans

• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.

• Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation

Candidate overview

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role

Qualifications, skills & experience:

• Must demonstrate competence through previous relevant experience initiating and managing large digital transformational projects 

• Strong programme planning experience and ability to manage effectively within scope, timelines, budget and quality

• Experience working in both agile and waterfall environments 

• Experience and knowledge of financial and management accounting 

• Competence in people management and ability to lead or support in-house and third-party teams

• Strong communication skills with the ability to influence and drive change

• Experience working with product teams 

• Influencing, consensus building, and sustaining relationships – with the ability to work collaboratively 

• Ability to get up to speed quickly on new issues and to make sound judgement on them

• Ability to plan and delegate workload effectively

• Ability to constructively challenge Executive level staff

• The skills to manage conflicting agendas and personalities to ensure teams can focus on delivering for the long-term good of the business

• Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours

What we can offer you

We are proud of the range of benefits we can provide:

• Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more.

• Priority access to purchase match tickets

• 25% discount in Rugby Store and EnglandRugby.com

• 25 days of annual leave and your birthday day off

• Free dental care and free access to the stadium gym

• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7.

• After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%

• Ride-to-work scheme, eyecare vouchers and season ticket loans

About our team

At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey.

We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:

• 85% feel motivated to perform their role to the best of their ability

• 83% feel supported by their Manager

• 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home

• 83% feel informed and connected with the organisation

Digital Services Manager – Everton

Who are we: Everton, a pioneering and globally recognised football club, with a rich, successful history and an exciting future.

Founded in 1878, Everton is one of the 12 Founder Members of the Football League. The Club has been crowned league champions on nine occasions, lifted the FA Cup five times and tasted European success by winning the European Cup Winners Cup in 1985.

Everton’s proud traditions are maintained by clear values and ambitious plans for the future.

The development of a new state-of-the-art 52,888 capacity stadium on the banks of the River Mersey at Bramley-Moore Dock is well underway, providing a significant platform for further growth.

About the opportunity: We are looking for a ambitious and innovative Digital Services Manager to join our forward-thinking Engagement and Communications department here at Everton Football Club.

As our Digital Services Manager you will ensure we are utilising our digital platforms and solutions in the most effective way possible to help hit objectives on content delivery, fan engagement, fanbase growth and revenue generation.

We engage with a number of stakeholders to help deliver innovative and intuitive service to supporters and beyond and the Digital Services Manager plays a pivotal part in working closely with these parties to ensure the Club gets the very best value from its investments.

Other core responsibilities you will cover as part of this role include:

  • Liaison and account management with key digital agencies and suppliers
  • Providing digital services on matchdays and at club events
  • Coming up with innovative ideas and solutions to benefit all areas of the Club
  • Research and benchmarking across the digital and sporting landscape
  • Help plan and execute digital strategy focussed around our new stadium

Who we are looking for; Essentially, we are looking for a passionate individual who has previous experience of managing digital platforms, working with agencies and service providers and who has an understanding of broadcast and production processes.

If you have got a solution for any problem and or a new idea for every new campaign, we want to hear from you. This role requires a sound knowledge and understanding of key app and website technology, social media platforms and the wider digital landscape. You must also be able to use this knowledge to look at analytics and other relevant data to help inform decisions on the potential direction for Everton’s digital offerings – and be able to utilise this information to highlight the value of a given solution to the club.

At Everton Football Club we are ambitious, determined and authentic. If f you feel you have the experience and the expertise we are looking for, we would love to hear from you!

This position is on a permanent basis, based at the iconic Royal Liver Building but with the opportunity to also work from home on a hybrid basis – and will be contracted to 35 hours per week.

The closing date of this advert is Tuesday 19th July 2022.

The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process, we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact our Recruitment Team via email – careers@evertonfc.com

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Operational Account Manager – InCrowd

The Overview

  • A full-time role with a permanent contract
  • A key member of the Account Management team
  • Day-to-day responsibility for managing client relationships and requirements
  • A competitive salary commensurate with your experience will be offered
  • A hybrid working environment with office days based in London

The Role

We are looking for an Account Manager to expand our client Account Management team and be the primary point of contact for several of our key clients across multiple sports vertices.

The person will be required to work with clients to understand their needs and objectives, suggest how they can achieve these using our digital technology products, continually expand the development roadmap for the client and communicate these requirements to our internal development and operational teams to ensure successful delivery.

This role is vital in ensuring our clients achieve value from their investment in InCrowd’s technology and that through this success we are able to add new developments and features, growing each client account.

Through a close working relationship with clients, the candidate will also help feed into the internal product roadmap, utilising feedback and requirements from clients to help ensure our products remain market leading and relevant.

Required Skills and Experience

  • An excellent relationship manager who can communicate effectively with stakeholders of all levels both internally and externally
  • Excellent at planning, organisation and documentation
  • Ability to deal with competing demands in a fast-paced environment
  • Experience in a similar role (account management, project management, business analyst or equivalent)
  • A commercially minded individual
  • Friendly and personable with the ability to build a rapport with people they meet and deal with
  • Confident and articulate when engaging with clients
  • The ability to successfully manage difficult situations and conversations
  • A self-sufficient individual who is happy taking the lead

Desirable Skills and Experience

  • Experience working with digital marketing technologies (e.g. apps, websites, CRM, marketing technologies)
  • 3 years + experience in a similar role
  • Project management or project delivery experience
  • Experience working with high profile brand/rights holder campaigns
  • An understanding of the world of sports sponsorship
  • A passion for sport
  • Experience of working in a fast-paced agency or product business environment delivering for brands or rights holders
  • Understanding of agile working and development teams working in sprints
  • The ability to communicate in other languages, particularly Spanish
  • Experience utilising relevant project and account management software such as Slack, Jira, Forecast, etc.

What will you be doing for InCrowd?

  • Developing and overseeing key relationships and day-to-day client management
  • Working with clients to use our digital technology to help achieve their business objectives
  • Keeping track of client projects and tasks ensuring they are delivered on time and clients are informed accordingly
  • Ensure clients extend their agreements and take advantage of our ever growing suite of digital assets
  • Visiting clients in the UK to build relationships
  • Working with other individuals internally to ensure issues are addressed, client work is delivered and to provide product feedback
  • Reporting into our Commercial Account Director to provide status updates and working collaboratively with other Account Managers to ensure client happiness and business success

What we offer

  • A friendly but challenging working environment
  • A great work-life balance. We have moved to the new normal where we offer the option to work from home or other quiet environments, but combined with the opportunity to come together for collaboration, team building and social events
  • Company benefits include 25 days holiday, pension contributions, cycle and transport schemes, working from home support schemes and provision of quality technical equipment.
  • Support for additional training and education

We are a group of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and we like to nurture and support each other – research groups, training and conference budgets are part of our culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

Up for the challenge?

Our recruitment process will focus primarily on your values and energy for the role. We are looking for someone to help develop a key part of our organisation and progress within our company. 

Please send your CV to jobs@incrowdsports.com

Strategic Account Manager – InCrowd

The Overview

  • A full-time role with a permanent contract
  • A key member of the Account Management team
  • Day-to-day responsibility for managing client relationships and requirements
  • A competitive salary commensurate with your experience will be offered
  • A hybrid working environment with office days based in London

The Role

We are looking for an Account Manager to expand our client Account Management team and be the primary point of contact for several of our key clients across multiple sports vertices.

The person will be required to work directly with clients to understand their needs and objectives, suggest how they can achieve these using our digital technology products and continually expand the development roadmap for the client, whilst exploring new growth opportunities.

This role is vital in ensuring our clients see value from their investment in InCrowd’s technology and services, and that through this success we are able to continually develop the accounts.

Through a close working relationship with clients, the candidate will also help feed into the internal product roadmap, utilising feedback and requirements from clients to help ensure our products remain market leading and relevant

Required Skills and Experience

  • An excellent relationship manager who can communicate effectively with stakeholders of all levels both internally and externally
  • A commercially minded individual, who looks to seek out new business opportunities
  • Highly organised and intuitive individual who enjoys problem solving
  • Ability to deal with competing demands in a fast-paced environment
  • Experience in a similar role (account management, digital project manager, digital marketing manager) within Sport or DIgital
  • Friendly and personable with the ability to build a rapport with people they meet and deal with
  • Confident and articulate when engaging with clients
  • The ability to successfully manage difficult situations and conversations
  • A self-sufficient individual who is happy taking the lead

Desirable Skills and Experience

  • Experience working with digital marketing technologies (e.g. apps, websites, CRM, marketing technologies) and data
  • 3 years + experience in a similar role
  • Project management or project delivery experience
  • Experience working with high profile brand/rights holder campaigns
  • An understanding of the world of sports sponsorship and business
  • A passion for sport
  • Experience of working in a fast-paced agency or product business environment delivering for brands or rights holders
  • Understanding of agile working and development teams working in sprints
  • Experience utilising relevant project and account management software such as Slack, Jira, Forecast, etc.

What will you be doing for InCrowd?

  • Developing and overseeing key relationships and day-to-day client management
  • Working with clients to use our digital and data technology to help achieve their business objectives
  • Responsibilities:
    • Oversee the commercial success of specified accounts, ensuring we deliver value for clients, whilst also delivering value back to our business.
    • Acting as the conduit between the client and internal Project and Delivery team in building out digital enhancement road maps and specifications
    • Manage the day to day running of specified accounts, ensuring contractual commitments are adhered to, new opportunities are uncovered and ultimately the client becomes an InCrowd ambassador
  • Guiding on best practice activation, engagement and fanbase growth initiatives to help achieve the clients objectives (e.g. across memberships, video streaming or ticketing)
  • Produce relevant, timely reports for both the client and Account Directors, highlighting performance of InCrowd in supporting the clients commercial objectives and making recommendations
  • Support new business in pitch presentations, costings and providing case studies of successful account metrics
  • Keeping track of client projects and tasks ensuring they are delivered on time and clients are informed accordingly
  • Ensure clients extend their agreements and take advantage of our ever growing suite of digital assets
  • Visiting clients across the UK (and abroad where needed) to build relationships
  • Reporting into our Commercial Account Director to provide status updates and working collaboratively with other Account Managers to ensure client happiness and business success

What we offer

InCrowd offers a healthy, friendly and creative environment. We are proud of our culture and excited about the next steps for the company.

We also offer:

  • Company benefits.
  • Access to high profile sports events
  • Support for additional training and education.
  • Social events throughout the year both in person and online
  • Opportunity for significant career progression in a fast-developing team.
  • Hybrid work offering

We are a group of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and we like to nurture and support each other – research groups, training and conference budgets are part of our culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

Up for the challenge?

Send us your CV and something that shows us why you’re perfect for the role. This can be anything; a covering email, a video or perhaps a case study of previous work….. we want to find out more about you.

Contact us now at jobs@incrowdsports.com

Senior Digital Manager (China) – NBA

The position will work with NBA China’s key Digital media partner to co-create unique NBA digital experiences, value added products and events, to promote NBA brand, drive NBA innovation and fans growth in China, while support partner’s membership system, user experience and business expansion.

The position will be responsible for design, manage and provide value added service, content and other products that can benefit NBA and partner’s memberships; Develop and execute co-branded campaigns to promote key initiates of the NBA and partners, with initiatives spanning across Content, Events, Digital Collectibles, Gaming, Merchandise and Youth Basketball, among others, utilizing the tools and assets from the NBA and partners.

MAJOR RESPONSIBILITIES 

· Design and execute innovative value-added services to help partner and NBA membership growth; include but not limited to content, virtual product, digital collectibles, joint membership, merchandise, and O2O events etc.

· Work with in- and external stake holders to manage the full life cycle of NBA digital collectibles. Including requirements coordination, product design, marketing promotion, accomplishments and revenue tracking, marketing + channel effectiveness measurement and optimization, performance and opportunities evaluation etc.

· Develop campaigns in collaboration with NBA digital partner during key season tentpoles (Global Games, NBA Tip-Off, All-Star Weekend, Playoffs and Finals, Draft), to promote related products, initiatives and both side’s memberships.

· Identify new promotion channels and fan acquisition opportunities.

· Work closely with internal BUs to identify collaboration needs and define requirements on partner’s platforms. Assist in developing project plans and timelines.

· Provide insight and support to institutional campaigns. Work with internal and external stakeholders to ensure effective and efficient execution of projects.

· Manage vendors on various projects, establish KPIs, evaluate results and ROIs, and track progress to goals.

· Stay up to date with next generation internet experience, digital product, digital collectibles, marketing, entertainment, social media trends, strategies and players.

REQUIRED SKILLS/KNOWLEDGE 

· Proven track record in working with successful digital product or membership system;

· Knowledge and understanding of digital collectibles, gaming, cross membership, value added services for end users, cross-border marketing;

· Able to manage full project life cycle, including planning, resource gathering, execution, analysis, reporting and presentation.

· Strong knowledge of the NBA, basketball and sports industry.

· Great understanding of existing and next generation of basketball and pan-entertainment fans.

· Ability to understand and learn new systems quickly and maximize the potential of available tools.

· Ability to understand complex ideas and problems with strong ability to identify, communicate, and advocate for solutions at both high and granular levels.

· Strong ability to develop analysis, interpretation, and presentation

· Fluent in oral and written English and Mandarin Chinese.

EXPERIENCE NEEDED

· 5+ years of experience in digital industry or key digital platforms, familiar with membership product/system of digital platforms, with experience in promoting consumer membership.

· With exposure to digital product strategic planning, design, operation, marketing, data tracking, O2O events, monetization and supplier management etc.

· Experience in collaborating with multiple parties and managing projects.

EDUCATIONAL BACKGROUND REQUIRED

· Bachelor’s or advanced degree

· Experience in digital product management and operation

· Experience in membership product and digital collectibles is a plus