UEFA Social Video Editor – InCrowd

About the job

The details…

  • The Social Video Editor will perform the dual role of content creation and platform / community management, with a proposed 70:30 split between the two disciplines.
  • 70%: creating and publishing TikTok-ready content on official UEFA competition accounts, along with short-form and story content across other vertical video platforms and products.
  • 30%: platform management and owning the whole content circle: planning, creating, posting, analysing and reporting.
  • Focused mainly on the UEFA Conference League, there will be expectation to also work across other competitions such as the UEFA Champions League, the UEFA Europa League and UEFA EURO.
  • The role will also require on-site content capture at various UEFA competition matches and draws, as well as at UEFA sponsor events and access days.
  • This is a permanent role, based in our London office with hybrid working options available.

Who are you?

  • A social native with a flair for video ideation, creation and distribution, you will plan, create and publish bespoke short-form and story content across multiple platforms and formats, primarily TikTok, but also on other vertical video-oriented platforms and products.
  • You will marry the two areas of content creation and platform management by displaying a talent for repurposing great football content cleverly and specifically, and having an innate understanding of how to use platform features to achieve optimum results.
  • You will feed into an integrated publishing calendar to ensure channels are consistently populated with best in class, innovative content that builds the client’s brand and global reputation at all times.
  • You have the capability to fulfil the client’s responsibilities to sponsors and key stakeholders via posting of branded video content.
  • You will contribute to the continuous improvement of content performance through social insights & best practices, and act on them accordingly.

We need you to have…

  • Experience in creating compelling social video content and social stories, particularly in a vertical format and within a live environment
  • Well versed in video production software and digital tools, primarily Adobe Premiere Pro. Other Creative Suite tools (e.g. Photoshop) would be advantageous.
  • Background in social media platform and community management, specifically TikTok, with experience in planning and analytics
  • Understanding of deliverables across multiple platforms and aspect ratios, and how a consumer will experience the video on those specific platforms
  • Excellent communication skills and ability to thrive both individually and within a team environment
  • Accuracy and attention to detail, particularly when under pressure
  • Able to provide examples of particularly creative / engaging social media posts
  • Deep knowledge of (and passion for) football and in particular European football
  • Awareness / understanding of all major the social platforms’ analytics tools

Who are we?

InCrowd is a data-led sports marketing company, but first and foremost, we are sports fans. We understand the unrivalled passion and dedication of supporters towards the clubs, leagues and players they care about.

We use technology to capture real-time fan consumption data and have enterprise-scale third-party data integrations enabling our clients to gain a better understanding of their fans, going well beyond who they are and delving deeper into their behavioural habits and fan characteristics. We link data to marketing through our proprietary digital experience platform which makes it easy for our clients to activate data-powered campaigns. This approach allows our clients to deliver relevant and timely content and marketing messages to fans, vastly enhancing the fan experience whilst achieving commercial objectives.

We work with multiple sports organisations and clubs including; Formula 1, ECB, 10 Premier League / Championship football clubs, Rugby Football League, Premiership Rugby & Sky Sports. We have seen rapid growth in our nine-year history and have over 100 staff based in London and Brighton and now the US, Australia and South Africa.

This role will be challenging and offers a rare opportunity to be part of a fast-growing business offering progression potential, opportunity and personal growth.

What will InCrowd be doing for you?

InCrowd offers a healthy, friendly and creative environment. This role will be based in our London office but a hybrid of office and working from home is possible.

We are proud of our culture and excited about the next steps for the company.

We also offer:

Company benefits.

Support for additional training and education.

Social events.

Opportunity for significant career progression in a fast-developing team.

Up for the challenge?

Send us your CV and something that shows us why you’re perfect for the role. This can be anything; an email, a video or perhaps a case study of previous work….. we want to find out more about you. Email everything to jobs@incrowdsports.com and we’ll be in touch.

ITT- Virtual Advertising Services For Caf Competitions

The Confédération Africaine de Football (CAF) is the administrative and controlling body for African association football; it represents the national football associations of Africa, runs continental, national, and club competitions. CAF is the biggest of the six continental confederations of FIFA, it was established in 1957.

CAF is hereby inviting Proposals from established, reputable service providers with capacity of offering high quality services as per the Invitation to Tender(ITT) document herewith attached for VIRTUAL ADVERTISING SERVICES. As part of our procurement process which is based on transparency and equal opportunity. We are also posting this tender on CAF website and other social media platforms. Please note that this is the Invitation to Tender and does not represent any contractual agreements.

We kindly request you to provide us with your Technical and Financial proposals (by email) as per the Tender requirements, before closing date on Closing 27thMay 2024 Close of Business.

** IMPORTANT NOTES:

ALL queries related to this Tender will be accepted by emails sent to CAF Procurement procurement@cafonline.com , only until 23rd May 2024 Close of Business.

  • CAF team will respond to all queries and share responses with all bidders.
  • As part of your Technical Proposals, please ensure to clearly state and demonstrate how your organisation is aligned to CAF expectations.
  • Financial Proposals are strictly required to be in the format as per the Tender requirement. 
  • In addition to the above, you are kindly requested to submit All mandatory documents as indicated in the Tender document. All document listed and requested shall form part of the evaluation and selection process.

Digital & Data Services Manager – InCrowd

Details

  • Location: Office/remote working hybrid role, typically 3 days in office per week – some travel to clients
  • Contract type: Full time, 37.5 hours per week
  • Salary: A competitive salary commensurate with your experience will be offered
  • Direct Reports: Managing two members of the Digital and Data Services team.

Role

InCrowd is looking for a highly motivated and experienced Digital & Data Services Manager to join our team. The ideal candidate will be passionate about sports and possess a strong background in CRM and digital marketing strategy, analysis, and implementation.

As a Digital & Data Services Manager, you will be a key member of the Digital and Data Services Team, with close collaboration with the Account Management team. You will own the day-to-day responsibility for leading the planning and delivery of digital strategies that transform global sports organisations and identifying revenue growth opportunities for clients and deliver relevant recommendations for them to achieve success. This will be a chance to grow a key part of the business and your verve, dynamism and enthusiasm for working with leading sports organisations will be vital to setting new industry benchmarks in this sphere. You are a creative, organised thought leader with high levels of attention to detail and are looking to build your career with a fast growth organisation which is driving the digital transformation of sport. You will have the ability to manage internal and external stakeholders and deliver exceptional quality work in a fast paced environment with tight deadlines. 

Key Responsibilities

  • Develop and implement digital strategies for sports organisations based on thorough analysis and research.
    Consult with clients to identify strategic and operational challenges and provide expert recommendations through workshops and data analysis.
  • Analyse research and data to identify trends and opportunities for revenue growth, customer acquisition, and retention.
  • Prepare client-facing reports and deliver presentations to senior management, effectively communicating key findings and recommendations.
  • Contribute to business development efforts by responding to RFPs, writing proposals, and participating in competitive tender processes.
  • Build and maintain relationships with key stakeholders in the sports industry, identifying opportunities and developing creative solutions to complex problems.
  • Stay abreast of the latest digital trends and technologies, sharing insights with the team and clients.
  • Collaborate with colleagues to align efforts with the company’s overall strategic goals.
    Serve as an ambassador for InCrowd, maintaining a professional demeanor and representing the company’s values at all times.
  • Line management responsibilities that include supporting the professional development of two Digital & Data Services executives.

Key Candidate Requirements:

Knowledge

  • Proven track record for leading the planning and delivery of CRM and marketing campaigns or programmes against revenue and engagement KPIs.
  • Experience in CRM technology and digital products and how to use it best to drive effective and efficient results.
  • Proven experience devising and implementing data growth strategies (acquisition, retention, subscription upsell etc.).
  • Experience in designing and implementing email automations and customer journeys to drive increases in engagement or revenue generation.
  • Experience constructing and presenting easily-digestible reports on campaign activity, with recommendations on future enhancements for senior stakeholders.
  • An understanding of database structures with proven experience using and manipulating data for targeted marketing campaigns.
  • Excellent at data management and analysis with evidence of where you’ve turned insight into action.
  • An understanding of GDPR and experience of adopting compliant processes to email marketing.
  • Experience implementing digital projects that have driven change, preferably experience delivering digital transformations.

Technical Skills

  • Consumer and digital marketing experience using a variety of digital  and martech platforms and products to devise and implement digital marketing strategies.
  • Skilled in database management and multi-level query building.
  • Skilled in Microsoft Office software including Excel, Word, PowerPoint and Outlook, (thorough knowledge of Excel an advantage.

Experience

  • Proven experience in a CRM or digital marketing role, with agency experience preferable.
  • Understand, and be able to demonstrate, the need for meticulous  attention to detail.
  • Strong analytical skills and the ability to interpret data to drive strategic decision-making.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely.
  • Demonstrated ability to build and maintain relationships with clients and stakeholders.
  • Strategic thinker with a passion for innovation and continuous learning.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Knowledge of the sports industry and familiarity with digital marketing trends and best practices.
  • Self-motivated and comfortable taking the lead, as well as working in a team environment.
  • Relevant educational and professional qualifications will be useful, but demonstrable practical success will be more important.

Working For InCrowd

InCrowd is a team of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and the teams nurture and support each other – research groups, training and conference budgets are part of InCrowd’s culture.

InCrowd is an equal opportunity employer and value diversity. InCrowd does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

As an employer, InCrowd offers:

  • Actively supporting development and training
  • Company benefits, including cycle to work and discounted Sky , mobile phone and working equipment schemes
  • Access to high profile sports events
  • Support for additional training and education.
  • Social events throughout the year both in person and online
  • Opportunity for career progression in a fast-developing team.
  • Hybrid work offering

Up for the challenge?

The recruitment process will focus primarily on your values and energy for the role. Send your CV and something that shows why you’re perfect the right person for the job! This can be anything; a supporting email, a video or perhaps a case study of previous work….. the team want to find out more about you. Please email everything to jobs@incrowdsports.com

ITT For Media Rights In Bangladesh, Pakistan and Sri Lanka – ICC

The International Cricket Council has released its Invitation To Tender (ITT) for media rights in three territories, Bangladesh, Pakistan and Sri Lanka for 2024 to 2025.

Following the successful conclusion of media rights agreements in several markets including India, the United Kingdom and Ireland, the USA and Canada, Sub-Saharan Africa region, Australia and Middle East and North Africa the ICC is now starting the process in Bangladesh, Pakistan and Sri Lanka.

In Pakistan there are two packages available combining both TV and digital rights including both men’s and women’s rights, with one TV and digital combined package available in Bangladesh and Sri Lanka respectively. The packages will be for three women’s events and three men’s events up until the end of next year.

ICC Chief Executive Geoff Allardice said: “We are delighted to be releasing the ITT for media rights in three of cricket’s major broadcast markets in South Asia, namely Bangladesh, Pakistan and Sri Lanka, as we continue to build our team of broadcast partners who will take ICC events to more fans across the world.”

The ITT will be released today, and interested parties need to email iccmediarights2024-2031@icc-cricket.com to access the tender documents. Subsequent ITTs for additional markets will be released in due course.

Digital Engagement Executive – Table Tennis England

Title: Digital Engagement Executive
Status: Full-time, permanent
Remuneration: £26k – £30k depending on experience
Department: Engagement
Reporting into: Digital Engagement Manager
Direct reports: None
Location: Negotiable attendance in our Milton Keynes HQ. This role will require occasional national
travel and weekend work

OVERVIEW:


Table Tennis England is seeking a dynamic and innovative Digital Engagement Executive to join our
Engagement team. The ideal candidate will be responsible for managing and enhancing our digital
presence across various platforms, ensuring effective audience engagement, and supporting our
overall digital engagement strategy.

ROLE PURPOSE:


As a vital member of Table Tennis England, the Digital Engagement Executive plays a crucial role in
driving our mission to connect and energize the table tennis community. Your work will be central to our
commitment to expanding the sport’s reach, deepening engagement with our current audiences, and
attracting new enthusiasts to table tennis.
In this role, you will:

  • Lead the charge in enhancing participation, engagement, and retention through innovative
    CRM strategies, social media campaigns, and web initiatives.
  • Support with the delivery of our digital engagement strategy that aligns with our overarching
    goals, focusing on community building, audience growth, and increased interaction across all
    digital platforms.
  • Utilize your expertise in content creation and audience engagement to foster a vibrant, inclusive,
    and dynamic online presence that reflects the spirit and values of Table Tennis England.
  • Collaborate closely with internal teams and external partners to ensure cohesive and effective
    digital campaigns that resonate with our diverse audience and uphold our brand standards.

Social and Digital Content Lead – NBA

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans worldwide.

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

Hybrid at the NBA is defined as a role that is expected to be on-site Tuesday, Wednesday and Thursday.

Position Summary:

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognisable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success. Off the court, we’re also deeply committed to social responsibility. NBA Cares leads the league’s involvement in addressing important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.This position is part of the Social, Digital, and Original Content group which focuses on identifying, crafting, distributing, and publishing content for the NBA’s social and digital platforms and its many domestic and international partners throughout the world. This position supports the NBA, WNBA, G League, and the NBA 2K League. As the demand for content on each league’s social and digital platforms continues to grow, this is your opportunity to grow with us in a fast paced, creative, and collaborative environment. This is a full-time position based out of the Secaucus, New Jersey office.

Major Responsibility:

  • Oversee the nightly content creation process, output & distribution across NBA, WNBA, G League, NBA 2K League and Jr NBA Championships
  • Support the development of owned-and-operated and direct-to-consumer content strategy
  • Work with the Digital and Social Content team to develop a content plan for priority tentpole events throughout the NBA season
  • Communicate content trends and industry shifts, including implications and recommendations, to internal and external partners
  • Oversee a team of content creators and editors
  • Point person for the Content Creation team when handling Partnership requests during the NBA season and ideating on new franchises to help bring in additional revenue.
  • Point person for issue-spotting & trouble-shooting video content
  • Coordinate content coverage for live events with league platform owners
  • Actively participate in individual league & department meetings to better understand how content can best support multiple business objectives

Required Skills/Knowledge:

  • Deeply knowledgeable and passionate about the NBA, WNBA, G League, NBA 2K League & Jr NBA Championships and the players, coaches, and teams 7+ years of experience developing and creating content for a major brand
  • Experience managing a large team of creators
  • Have knowledge of basketball analytics and the rules of the game
  • Background in digital, social, photos and graphics production/editing or video content production
  • Strong writing and communication skills, as well as ability to execute editorial judgment
  • Ability and willingness to work on deadline and handle multiple tasks at once with a precise and detail-oriented approach
  • Ability and willingness to work both independently, and as part of a team
  • Created and managed social accounts or social activations on behalf of a major brand
  • Understand social analytics & trends to know the best types of content to use on respective platforms

Education:

  • Bachelor’s Degree in Communications or related field preferred

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About The NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Tender for Digital Production and Content Services for ICC

  1. ICC Business Corporation FZ LLC (“IBC“), a wholly owned subsidiary of the International Cricket Council Limited (the “ICC”), is incorporated under the regulations of the Dubai Development Authority in the United Arab Emirates, and is sanctioned by the ICC to organise ICC Events and to exploit all commercial rights pertaining to ICC Events throughout the world.
  2. 1.2  IBC wishes to appoint a company to provide digital content production, publishing and management including, without limitation, the services set out in Appendix B (the “Services”) in connection with the ICC Event(s) and 24-7 coverage of global cricket year-round.
  3. 1.3  Unless otherwise defined elsewhere, capitalised terms used in this ITT have the meanings set out in Appendix A.

2. OBJECTIVES

  1. 2.1  The purpose of this ITT is to invite interested and qualified Applicants to submit Tenders for the right to provide the Services to IBC, as described in the overview of Services set out in Appendix B and on the terms and subject to the conditions set out in this ITT.
  2. 2.2  This ITT invites Tenders from Applicants with:
    1. (a)  extensive proven experience in providing services similar to the Services;
    2. (b)  a strong financial position;
    3. (c)  sufficientresources(inparticularstaffing)toprovidetheServices;and
    4. (d)  personnel who are always familiar with the latest social media trends and have experience working with high profile talent.
  3. 2.3  In submitting a Tender for the right to provide the Services each Applicant must:
    1. (a)  complete, sign and return the form as set out in Appendix E, together with its Tender, by the applicable date specified in the Timetable;
    2. (b)  provide adequate and detailed answers and information to meet the requirements of the Criteria (as set out in Appendix C); and
    3. (c)  provide a full, detailed breakdown of costs in relation to creating the full list of deliverables required as part of the Services within the Price Quotation (as detailed in Appendix F).
  4. 2.4  In submitting its Tender, each Applicant will have to establish that it satisfies (or will satisfy in a timely fashion) the Criteria and the Requirements. IBC will evaluate the Tenders based on the extent to which they satisfy such conditions and requirements.
  1. 2.5  Each Applicant should provide satisfactory evidence to IBC in its Tender of its financial standing and of its ability to meet the commitments it makes in its Tender. IBC reserves its right to require appropriate bank guarantees and/or parent company performance guarantees.
  2. 2.6  IBC may, in its absolute discretion, waive any of the conditions and/or requirements set out in this ITT in respect of any or all of the Applicants. Each Applicant will be evaluated on the overall merits of its Tender and the Successful Applicant(s) may not have satisfied all conditions and requirements and may not necessarily be the one which offers the most competitive financial terms.

Digital Product Lead – Chelsea

As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea is a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

We’re looking for a Digital Programme Lead to take ownership of the Club’s official web and app platforms, overseeing the entire lifecycle of digital products, from inception to launch.

Duties include:

  • Develop and lead the execution of Chelsea’s digital product strategy for the 5th Stand App, to ensure the platform continues to drive growth, meet strategic objectives and growth targets.
  • Accountable for the digital product strategic roadmap. Identification and prioritisation of product opportunities, driven by qualitative and quantitative insight.
  • Ensure that all new products are ready for launch as part of the product development cycle and accountable for final sign-off before features go live.
  • Understand fan needs and anticipate fan demands to develop a world-leading digital experience.

Must Haves/qualified by demonstrable experience to the level required:

  • Demonstrable experience of delivering digital products with case studies of rapid growth
  • Ability to craft a product vision (short to long term) and convert that into a concrete strategy.
  • Proven experience launching new features and capabilities as well as optimisation of existing features and journeys.
  • Experience in delivery of websites and mobile apps in an Agile environment
  • Strong background in managing and influencing third party agencies.
  • Relevant industry experience, with thorough knowledge of the competitive landscape
  • Strong experience collaborating with technology engineers and product design teams to evolve customer experiences.
  • Experience balancing multiple priorities and dealing with ambiguity.
  • Experience working in an agile development environment.
  • Experience of planning & technical project management

Nice to Haves:

  • Experience of running large multi-faceted projects within the football, sports, or entertainment sector

What We Offer:

Our commitment to Equality, Diversity, and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people, and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate

Digital Technology Manager – Formula E

In its first eight seasons, Formula E has crowned seven different champions and celebrated 23 winners in 100 races. With more automotive manufacturers on the grid than any other motorsport, the ABB FIA Formula E World Championship is one of the world’s most compelling racing series and enters its ninth season as the fastest growing sport on the planet.

But we’re more than a race; Formula E was founded to counteract climate change by accelerating the adoption of electric vehicles and as an unparalleled proving ground for race-to-road electric vehicle technologies. In Season 9, our ambition has grown as has our vision to accelerate sustainable human progress through an all out race for better futures. The only sport certified net zero carbon since inception, Formula E is a beacon for fans who want to enjoy edge-of-seat racing today at the same time as having a positive effect on the world tomorrow.

Formula E is a unique fusion of world class sport, sustainability, and cutting edge technology on a global stage. Season 9 signals the start of the Gen3 era in the sport with the debut of the third generation race car – the fastest, lightest, most powerful and efficient electric race car ever built. Formula E will also go further than ever before in Season 9 with 17 races in 10 iconic world cities.

Working with us

At Formula E, we have created an environment that supports our colleagues to perform at their best. We are innovative, curious and we love the world we live in which is why we value sustainability. We believe that work should be fun and, whilst we are passionate about delivery, we are one team and supporting each other is key to our success.

Your role

We are seeking an enthusiastic Digital Technology Manager to join our team and support various departments across all their digital platforms. This is an excellent opportunity for someone looking to expand their knowledge in AWS management, Auth0, AWS streaming platforms, and MediaLive/Connect. If you’re passionate about learning and eager to take ownership, this role is perfect for you.

Key deliverables:

  • Assist in strategising, implementing, and maintaining digital technology stacks aligned with organizational objectives
  • Contribute to the evaluation and improvement of program assessment protocols
  • Support organisational standards of satisfaction, quality, and performance

What you will be doing:

  • Collaborate closely with the Digital Team, ensuring the smooth integration of new services
  • Help the digital team confirm suppliers’ proper implementation of technology scope within defined functionality
  • Offer support to other departments for digital technology delivery based on the Technology Department’s provided stack
  • Assist the team with hosting platform and stream operation requests, including AWS management, Auth0, AWS data & media platforms
  • Monitor the digital technology stack, ensuring efficient service operation and integration

What we are looking for

Professional Membership:

  • AWS certified at associate level minimum
  • AZURE certification desirable

Knowledge required:

  • AWS Administration
  • SSO (AuthO) knowledge
  • Serverless Infrastructure
  • Basic Cloud Orchestration
  • Media Workflows in the Cloud
  • Knowledge of Python, OATH, CDN/Streaming, Infrastructure as code (IaC) is desirable

Experience required:

  • Previous experience in cloud ops
  • Stakeholder management
  • Prior experience in a related field desirable

Skills and aptitudes required:

  • Great communication, organisational and prioritisation skills
  • Diligent
  • Thorough
  • Abstract thinking and analytical mind is beneficial

Interests:

  • Technology
  • An interest in motorsport is desirable

Personal qualities required:

  • Friendly and approachable

Circumstances:

  • Ability to travel internationally as and when required

IT Analyst – The Jockey Club

We have a fantastic opportunity for an IT Analyst to join our outstanding Information Services team to provide first and second line support and contribute to the overall management of the IS function. 

Key Responsibilities:

• Providing first and second line support to Jockey Club employee’s ensuring that any issues are logged, prioritised and resolved within the agreed Service Level Agreements.

• Configure and Setup telephony and computer equipment, operating systems and applications for Jockey Club employee’s.

• Troubleshooting system and network problems, diagnosing, and solving hardware and software faults.

• Monitor and maintain systems, to ensure safe and secure operation.

• Promote proactive support actions to prevent issues and errors from reoccurring.

• Help drive a culture of IT self-service across the business.

• Oversee the administration and management of user accounts end user devices, including laptops, desktops, printers, mobile phones and tablets.

• Checking Daily Backups.

• Ensure that the asset database for all Jockey Club assets (desktop / laptops / mobile devices) is accurately maintained. 

• Assist in keeping documentation current and up to date.

• Assist with administration of the server and network infrastructure on all sites.

• Conduct scheduled site visits to racecourses and other sites in line with the published site visit promise and provide specific event support when required.

• Provide operational training and support to customers where appropriate, ensuring that best practice is adopted

Working with 3rd party Suppliers and Support Team to resolve issues.

• To be responsible for the protection and retention of company data held by the IS Department and to ensure that in the event of the failure of any procedure relating to data retention, remedial action is taken immediately, including mandatory escalation to the I.S Director.

• To operate in a way that ensures you are a recognised role model for the Jockey Club Core Values and Behaviours

• To comply at all times with Health & Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company’s Health & Safety Policy and Procedures.

• To take personal responsibility for the sustainability of the company by minimising waste of company resources including gas and electricity, as well as protecting the environment as described in the company’s Environment Management System

The successful candidate will be required to work evenings and weekends to support racing when necessary. 

The closing date for applications is 11th April. We reserve the right to bring this date forward should we receive a large volume of applications.

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.