Head Of Insights – LiveScore Group

About the job

The Role

The Insights team is responsible for empowering stakeholders to make informed decisions, and a key part in fostering a data-driven culture throughout the business. With an abundance of data at our disposal our analysts provide senior leaders in the business with actionable recommendations through a range of analytical tools.

The core Insights functions cover all aspects of Marketing, Business and Media operations, with a view to optimising all functions. The successful candidate will be responsible for overseeing this operation, to make helpful contributions, to lead projects, and to assist in ongoing training. This is an excellent opportunity to join a core team within a rapidly expanding multi-sector, multi-territory organisation!

Key Responsibilities

  • Ensure data is central to business output, using it to continually increase customer value and adoption, understanding the usage of our products and services
  • Understand all customer insight and data – using it to ask the right questions and make the right decisions
  • Ensure that customer data is at the heart of decision making across the organisation, working with all customer insight and data to ask the right questions and make the right data driven decisions
  • Be comfortable supporting analysts in presenting complex analysis to C-suite level stakeholders.
  • Able to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies, including Acquisition, CRM, Data, Product, Brand & Commercial teams across our European and African businesses.
  • Be someone who enjoys, and shows an appetite for, learning new skills and adopting new analytic methodologies and tools whilst being prepared to get into the details of the data warehouse.
  • Provide strategic and analytic guidance to a team of high performing analysts by helping identify the correct analytic/statistical solution and supporting your team in creating insightful, actionable recommendations to stakeholders.
  • Guide your team to deliver analyses and insights for stakeholders across the entire marketing department as well as at C-suite level, helping to drive business growth.
  • Be able to deal with uncertainty to help your team decipher complex problems, select an ideal solution, translate into actionable requirements and when needed be “hands-on” in helping your team to review code and insights.
  • Develop your team: You’ll be accountable for a team that empowers stakeholders and delivers results. You’ll need to coach individuals, input to technical discussions, recruit top talent and improve existing processes. You’ll be an example of LiveScore’s leadership principles and work to grow more leaders within your group.

Key Skills / Experience

  • Proven experience in an Insights and Analytics position within either a sports betting or digital marketing agency environment.
  • Advanced experience using GCP & BigQuery in a commercial setting.
  • Proven experience managing, growing and developing a team of 10+ people.
  • Excellent presentation skills alongside the ability to present to both internal and external stakeholders.
  • Exceptional written and verbal communication skills.
  • Experience working cross functionally in a global organisation.
  • Excellent interpersonal, relationship building and influencing skills.

The Person

  • Commercially minded: You are always thinking about ways to improve the companies bottom line, and every decision you take is designed to maximise growth.
  • Evidence based decision making: you are thorough in your assessment of the data, and you consider problems from multiple angles before deciding on the most appropriate course of action.
  • Team obsessed: You find and cultivate talent to be capable of achieving outstanding results. You help develop the creative atmosphere to let your team innovate, while holding them accountable for making smart decisions and delivering results.
  • Adept at handling uncertainty: You’re able to explore unfamiliar challenges and find solutions that others miss. You’re quick to identify any gaps in the team and can find the right person to fill them to best deliver value for the business.
  • Adaptive to change: Things move quickly at LiveScore, you will need to be flexible and eagerly throw yourself into new challenges.
  • Relationship focused: As someone who is responsible for influencing people throughout the business, you will be adept at building relationships and cultivating participation from your team, and other senior stakeholders from around the business.

What can we offer?

  • Performance bonus
  • Private Healthcare scheme
  • Subsidised gym membership
  • Ride to Work Scheme
  • 25 days holiday + bank holidays
  • Virgin Tribe – access to exclusive Virgin offers and experiences
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Festival summer and cracking Christmas parties

About Us

Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its 56 million monthly users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a truly international business that is training and growing together, and empowered to build a bright and rewarding future.

Anzo Group (holding company to LiveScore Group and Roxor Gaming)

We are an Equal Opportunities employer and welcome applications from all suitably qualified persons. The I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is Anzo Group’s commitment to diversity and inclusion, critical to our business and fundamental to everything we do. Anzo Group are Disability Confident Committed – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Head Of Data And Insight – Surrey CCC

About the job

Salary and Benefits

Up to £60,000 per annum dependant on experience

5% Club Bonus Scheme

23 days holiday increasing to 28 days based on length of service

Non-Contributory Pension scheme / Private Health Care

Membership for domestic games, Tickets for International Games and loads more

The Position

As Head of the Data & Insight, your responsibility is to inspire the strategies that drive sales and experience for the major revenue streams of the Club. These include: Vitality Blast Tickets, International Test Match and One-Day International Tickets, Membership, Merchandise, Retail, Hospitality, Sponsorship and Conferences and Events (C&E).

The Data & Insight function ensures that our understanding of the commercial activity, behaviours and needs of the customers are analysed and shared to inform decision making throughout the business.

This an exciting opportunity to lead a newly formed team, setting the direction for the use of analysis and data to create insight across the organisation and assist with decision making.

What you’ll do

  • Work collaboratively with senior stakeholders to define objectives, strategies, and tactics to help deliver company goals across commercial, communication and operational departments.
  • Plan and deliver a comprehensive data programme aimed to educate and inspire the organisation whilst ensuring best practices are adhered to.
  • Develop data infrastructure to improve visibility with data being cleansed and easily accessible.
  • Analyse customer behaviours to develop recommendations, levers & tactics that put our customers at the heart of our decision making and strategy.
  • Work closely with the marketing department to deliver campaign tracking, segmentation, focus groups and customer acquisition.
  • Supporting acquisition and retention of club sponsors through the provision of bespoke data analysis of customer data.
  • Be a member of the technology communication group to oversee the Club’s technology infrastructure and ensure best practices are being adhered to.
  • Oversee day-to-day data requests and help departments better understand their data.
  • Work closely with heads of department to deliver bespoke reporting tools that help achieve their overall objectives.
  • Produce pricing models and recommendations for ticketing, membership, merchandise and hospitality products.
  • Manage the Salesforce App whilst setting out a long-term plan to fully utilise the platforms across the organisation.
  • Develop customer experience insight using a variety of tools aimed to better understand our customers and measure the experience we deliver.
  • Keep track of new technology, trends, best practise at other venue’s helping identify new commercial opportunities and ways of improving the customer experience at The Kia Oval.
  • Maintain a healthy relationship with Two Circles to fully utilise their expertise and resources.

The Person

The successful candidate will have the following experience / skills / qualities:

Essential:

  • Excellent communication skills, and able to develop strong relationships with key stakeholders
  • The ability to multi-task and work in fast-paced environments
  • Excellent time management, organisational skills and attention to detail
  • Passion for numbers and identifying trends and stories through data
  • Proficient in MS Office
  • Brilliant presentation skills
  • Experience with data visualisation tools
  • Awareness of Data Protection, Privacy and Governance principles, e.g. GDPR
  • Familiarity with Salesforce or other CRM systems

To Apply

Please e-mail your curriculum vitae along with a cover letter outlining why you are suitable for this role and stating current salary to jobs@surreycricket.com

Closing date for applications is 5pm on Thursday 21st April 2022.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependants, religion, trade union activity and age.