Partnerships Officer – British Gymnastics

 37 hours per week 

Salary range £19,280 to £25,700 per annum (dependent upon experience) 

39 days annual leave (including Bank Holiday and Company days) + 2 wellbeing days a year + weekly exercise and wellbeing hours 

This is a dual based role working from Lilleshall National Sports Centre, nr Newport, Shropshire and home with weekly attendance at Lilleshall 

We are the UK’s official governing body for gymnastics.  We believe gymnastics has the power to amaze like no other sport and we strive to help every gymnast experience this, amazing themselves and others along the way. By working closely with our members and partners we aim to lead, support and inspire everyone in gymnastics to do amazing things. 

Our Commercial team are looking for a Partnership Officer to support with the day-to-day activities of the team by providing an exceptional service to existing commercial partners and delivery their contracted rights; and to support the sales processes involved to attract new partners. 

The Role 

The main responsibilities of the role are: 

  • Be the first point of contact to all commercial partners ensuring regular contact between parties; building strong relationships that are mutually beneficial 
  • Ensure partners have a positive experience and find solutions to any queries that arise 
  • Create and maintain a partnership database, identifying commercial partners rights/contractual elements and producing weekly status reports 
  • Process invoices, sales orders and expenses through the finance system, in a timely manner 
  • Organising and attending meetings, creating agendas, and taking minutes where required, following up on actions in preparation for future meetings 
  • Plan and deliver each partners bespoke sets of right as per the pre-agreed contract 
  • Work with Marketing and Events to ensure the relevant rights are delivered at events, online and in marketing communications 
  • Create templates, procedures and documentation to support the set up and onboarding process of new partner acquisitions 

Create case studies of partner activities, that can be used in sales conversations, liaising with internal stakeholders to gather information e.g. social media stats, news websites, coverage of events. Analysing data and converting this into engaging content. 

Provide regular updates on partnership performance, identifying any areas for improvement/ concern 

Further details can be found in the Role Profile

The Person 

Applicants will need to demonstrate: 

  • Outstanding interpersonal and customer service skills for working with senior stakeholders both internally and externally; including active listening, building relationships, collaboration, professionalism and confidentiality.
  • Excellent communication skills with an ability to converse with people at all levels within an organisation.  
  •  A strong self starter, to be able to work independently 
  •  Strong organisational skills– able to manage the individual needs of multiple commercial partners and at any one time. Thorough planning is essential to ensure successful commercial   delivery. 
  •  Good understanding of IT packages, Microsoft Office, excel, outlook, PowerPoint, Word and Teams 
  •  Basic data collection and analysis, being able to interpret figures and present/create compelling information 
  •  Discretion and confidentiality when dealing with stakeholders and commercial terms for existing and prospective partners 
  •  Ability to think creatively when suggesting ideas, creating processes and case studies 

How to apply 

We value diversity of views and contributions and have a strong commitment to equality and inclusion. We aspire to have a workforce that is diverse and representative of all sections of society. We are particularly keen to receive applications from women, people with disabilities, people from ethnically diverse communities, people from the LGBTQ+ community because these groups are often under-represented within our workforce. 

As part of our monitoring process we ask for your support in completing our Equality and Diversity Monitoring Form

To apply for this post click ‘Apply Now’ to upload your CV and covering letter. Please include in your covering letter details of how you meet the requirements of the role, as outlined in the Role Profile.

Please note your Covering Letter and CV will need to be uploaded as one document. 

Closing date for applications: Midnight on Sunday 24th July 2022 

Interview date: Wednesday 10th August 2022.  

Interviews will be held at Lilleshall National Sports Centre, Newport, Shropshire, TF10 9AT 

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Procurement Category Expert – UEFA

Main goal

The Procurement Category Expert leads the category at strategic and tactical levels and contributes to procurement success by defining and implementing a clear strategy, realising optimisation potential and ensuring an attractive and accurate supplier portfolio within the category. The incumbent is responsible for plan-to-strategy (P2S) and source-to-contract (S2C) processes within the category, performs tenders and acts in UEFA’s best interests.

Key responsibilities

P2S
– Analysing spending and contract information;
– Forecasting and consolidating future demands and the necessary specifications for the category in consultation with internal customers;
– Evaluating suppliers and analysing their performance;
– Analysing TCO for the individual products and services;
– Analysing the supply market and supplier portfolios;
– Identifying and evaluating optimisation levers in consultation with internal customers;
– Defining the category and supplier strategy;
– Defining an action plan in consultation with internal customers and monitoring implementation;

S2C
– Compiling specifications from internal customers and challenging them to identify potential optimisation;
– Evaluating existing and new suppliers proposed by internal customers;
– Screening the market for additional potential suppliers – Carrying out ITEI/RFI and conducting financial health checks on potential new suppliers;
– Defining the sourcing approach, responsibilities and sourcing project team;
– Preparing and aligning a supplier longlist as well as RFQ/ITT documents, and provide the RFQ/ITT to suppliers;
– Clarifying the RFQ/ITT and evaluating commercial and technical/functional offers;
– Preparing and conducting negotiations;
– Selecting suppliers and obtaining approval from procurement management and internal customers;
– Finalising contracts;

P2P
– Helping internal customers with claims management;
– Supporting buyers in supplier evaluations during the P2P process;

Other
– Taking part in budget planning rounds/discussions;
– Taking part in the development of the overall procurement strategy;
– Innovation management and organisational development within the Procurement Unit;
– Risk management (supply/commercial risk identification and countermeasures) within the category; – Supplier management;
– Contract management;

Profile

Experience required:
– 3+ years in strategic procurement – 5+ years in procurement

Education:
– Bachelor’s business administration, procurement/operations management, or similar

Languages:
– English / Proficient
– Fluent in French
– Any other language would be an asset

Additional requirements:
– MS Office / Advanced
– SAP / Advanced
– Experience in indirect category management with at least 3 years of experience procuring IT/digital solutions at company/group level

– Deep understanding of core P2S and S2C procurement processes
– Understanding of core P2P procurement processes
– Understanding of procurement support processes: supplier management, contract management, data management
– Knowledge of state-of-the-art procurement tools and methodology
– In-depth knowledge of the supply markets, products and services within the category
– Knowledge of relevant legal bases and internal guidelines
– Advanced knowledge of negotiation tactics and strategies
– Knowledge of e-procurement solutions (Ivalua, Coupa, SAP Ariba or similar)
– Project management skills, ability to lead procurement projects
– General knowledge of UEFA, in-depth knowledge of internal customers, their needs and requirements
– Basic knowledge of finance, compliance, legal and other relevant subjects

Senior Communications Manager – The Premier League

Application Deadline: 22 July 2022

Department: Communications

Employment Type: Permanent – Full Time

Location: London, UK

Overview

Description

The Premier League’s Communications team is looking for a Senior Communications Manager to support the wide-ranging operations of the Communications Department. The right candidate will be motivated, organised and able to work in a fast-paced environment. The candidate should have a strong background in communications.The role will require the candidate to work with the relevant Premier League departments, Clubs and external stakeholders to help promote the League, responding to media and proactive communications planning.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

Key Responsibilities

  • Delivering timely and accurate responses to the daily news agenda with particular responsibility for football media
  • Acting as one of the main contacts for journalists and media contacts, developing statements, briefings and responses for journalists and the wider media
  • Working with senior colleagues to devise and deliver media handling strategies, ensuring media messaging is consistently aligned with the Premier League’s policy positions
  • Working closely with the Director of News and Corporate Communications and key Premier League departments to identify media opportunities to promote the Premier League
  • Assist and support the Premier League (external and internal) and Clubs on all communications needs – from news handling to preparing statements, briefs, media releases and organising media events
  • Liaising with communications contacts at Commercial Partners to identify opportunities to promote partnerships and the Premier League generally
  • Reputation – to ensure promotion of the Premier League as a force for good. This should include regular proactive communications of the positive work undertaken by the Football Department (fixtures, registrations, player care, football regulatory)
  • Reputation – work closely with the Director of News and Corporate Communications, and Director of Public Relations to influence the news agenda to better promote positive stories and ensure messaging is consistently aligned with Premier League positioning
  • Support the Legal Department to promote the League’s work in the area of digital piracy
  • Work with the Communications team in ensuring internal communications materials are of a high standard and published regularly (Weekly Update, Weekly Information) and that live brief documents are compiled and regularly reviewed for sharing internally

Requirements For The Role

Skills Knowledge and Expertise

  • Extensive experience working in communications
  • Proven track record in delivering world-class media handling and communications campaigns
  • Excellent understanding of football and an appreciation of the Premier League’s structure, policies, issues and context in the industry
  • Excellent writing ability
  • Strong organisational skills
  • Good interpersonal skills and confidence to deal with senior internal and external figures in a professional manner
  • Availability for out of hours work as required, in accordance with our flexi-working guidelines

Nice-to-haves for the role

  • Experience of working within football is preferable

Benefits

Our competitive range of benefits includes:

  • Private medical insurance
  • Permanent health insurance
  • Life insurance
  • Subsidised gym membership
  • Health screenings
  • Mental health support
  • Cycle to work scheme
  • Season ticket loan
  • Pension scheme
  • Discounts with commercial partners
  • Access to match day tickets

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

Events Sales Executive – Crystal Palace Football Club

Job Location : Selhurst Park, SE25 6PU

Contract Type : Full Time, Permanent

Salary/ ROP : £27,000-30,000 + Commission

The CPFC Commercial department are recruiting for an Events Sales Executive to drive delivery of the Events business budget via full utilisation of the Selhurst Park stadium facilities.

Selhurst Park has undergone significant internal refurbishment creating a range of high-spec events spaces, meeting rooms and function areas which allow for a diverse range of events to be hosted at this unique and iconic stadium. Further to this, the Club has secured planning permission for a brand new Main Stand, which when delivered will further significantly expand the opportunities available for the right driven and ambitious Events Sales Executive who joins the team.

You will be responsible for…

  • To take ownership of and ensure full delivery of the annual Events Sales business budget via utilisation of the Selhurst Park stadium facilities.
  • To manage and expand the revenues generated from the current Events portfolio (meeting rooms, networking events, private parties, weddings, wakes, corporate events, filming, pitch hires and beer festival).
  • To identify opportunities for revenue generation and growth through new corporate and consumer events.
  • To identify and grow relationships with national events agencies to assist in growing the events B2B budget line.
  • To work with other departments to drive the launch of a new Stadium Tour product which will deliver revenue across multiple departments.
  • To work closely with the catering team to ensure all events deliver and exceed client expectations.
  • To assist in generating leads for the wider Crystal Palace FC Commercial portfolio (premium matchday hospitality, sponsorship etc).

Main Activities…

  • Promotion of the Selhurst Park Stadium event spaces to existing and new clients
  • Respond to and follow up on all inbound Selhurst Park venue enquiries
  • Cold call to the local and regional business community to drive new revenue
  • Attendance of regular networking events
  • Booking and attending appointments / customer show rounds, with both new and existing clients
  • Client retention through establishment of strong relationships and ensuring that client expectations are delivered on every event
  • Work closely with the marketing team to ensure that the events portfolio is effectively promoted to the correct audience across CPFC digital and print channels.
  • Attendance of in-house client events (where appropriate) to grow client relationships and network
  • To assist in the delivery of the CPFC Premier League matchday operation and effectively utilise the time to network with potential new events clients
  • Maintain required sales pace throughout a busy schedule of football matchdays
  • Hold regular meetings with the catering and services team to ensure that they are equipped with all necessary information to effectively deliver every event
  • Fully oversee and manage budgets for each event, as well as on a monthly and annual basis
  • Contribute ideas for new initiatives to drive new business
  • Build a sales pipeline and manage this to the agreed standard
  • Awareness of market intelligence and competitor activity

You will have…

  • Maturity and confidence
  • A track record of events sales delivery and achievement of growth targets
  • Experience of performing within a commission based sales environment
  • A keen networker with the ability and ambition to hunt out sales prospects
  • Strong communication skills at all levels
  • Experienced customer relationship manager with strong evidence to demonstrate this
  • Excellent interpersonal skills – adept at questioning and listening

You are…

  • Results driven and motivated to achieve targets
  • Resilient and calm under pressure
  • Commercial awareness
  • Strong IT and numerical skills
  • Excellent presentation and reporting skills
  • Excellent administrative, organisational and time management skills
  • Flexible with working hours to cover business needs

What you’ll get in return….

  • Uncapped commission
  • Cycle to work and tech scheme
  • Private Health Insurance Scheme
  • Social activities (day at the races, holiday party, team nights out)
  • High level of responsibility from day one!
  • 20% Club Shop discount

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and young people and expects all staff to share this commitment. As such, the post holder will be subject to an Enhanced Disclosure & Barring Service check prior to starting the role.

People Operations Manager – Arsenal FC

Description

The People department is based at Arsenal Football Club’s headquarters at Highbury House but holds a presence across all club sites i.e. the stadium, retail operation, community hub, the Club’s training ground in London Colney, and the Academy in Hale End.

The department is the central driving force behind the Club’s culture change, engagement and ED&I initiatives, and is heavily focused on developing and fostering our target culture and behaviours to improve organisational engagement and performance, as well as the delivery of customer-focused generalist human resources.

JOB PURPOSE

To manage the Club’s central People Services team, ensuring the efficient delivery of all day-to-day HR lifecycle processes, with a compliant, equitable and service minded approach that is reflective of Arsenal’s culture.

To act as the People team’s centralised systems resource, identifying efficiencies across all HR-related systems with the ultimate aim of improving our HR operations and achieving a smooth user journey.

KEY RESPONSIBILITIES

  • Manage the Club’s central People Services team (People Advisor and Administrators), supporting their growth and development, and ensuring the team always delivers according to quality standards.
  • Oversee the efficient delivery of all HR services and lifecycle activities, to include the full employee lifecycle from recruitment through to onboarding and offboarding, maternity/paternity, redundancy, basic benefits administration and payroll instructions, ensuring equity and Arsenal’s culture are at the heart of all activities.
  • Ensure the continuous improvement of all day-to-day HR processes and People Services team activities, employing a value-add approach which is service minded and reflective of Arsenal’s culture.
  • Hold accountability for the legal compliance of all day-to-day HR processes, including basic employee relations administration such as absence management and disciplinary matters.
  • Act as guardian of HR-related suite of employee contracts and policies, ensuring they are regularly reviewed for legal compliance, updates, and cultural fit.
  • Act as first point of escalation for the People Services team as required on policy interpretation questions and day-to-day employee guidance, escalating complex matters to People Business Partners.
  • Support the People Business Partners on escalated employee relations issues that require supporting administration, such as re-structures and redundancies, supporting and/or managing selected cases through to resolution.
  • Ensure GDPR and IR35 compliance within HR processes and activities; manage IR35 status determination process for the Club’s consultants alongside relevant People Business Partner.
  • Ensure all systems used by the People team are communicating effectively and are being used to full capacity to increase efficiency and improve user journey (systems currently include selected in-house apps, Procius and First Advantage [DBS], Cascade [HRIS], Reward Gateway [Benefits and engagement], and Team Tailor [ATS]).
  • Identify and project-manage basic system improvements, communicating with IT department and system providers as required.
  • Through effective use of systems and data, improve the department’s reporting capability and produce regular reports on key HR metrics such as sickness absence, turnover, etc., highlighting headline insights.
  • Assist the People team as required during key projects/times of peak activity.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • CIPD qualified or working towards this.

Specific Experience:

  • Significant experience managing full HR lifecycle activities within a complex and multi-faceted business environment.
  • A track record of identifying efficiencies and implementing improvements.
  • An excellent understanding of key employment legislation and its application within all HR processes.
  • Experience of line management and achieving own goals through a small team of reports.
  • Experience and proficiency using HRIS and other related systems (Cascade highly desirable).
  • Intermediate/advanced IT skills (Excel and Powerpoint) and confidence utilising and maximising online tools.

Skills/Personal Attributes:

Skills

  • Strong organisation, prioritisation and time management skills. Able to work under pressure and to tight deadlines, particularly during peak periods.
  • Proactive approach to identifying solutions and solving problems.
  • A strong aptitude for customer service, logical user journeys, and ‘common sense’.
  • Technologically savvy and enjoys using technology to identify improved ways of working.
  • Excellent written skills and overall levels of accuracy when handling data.
  • Able to manipulate HR data accurately and precisely, and analyse it in a meaningful way.

Personal attributes

  • Acts with discretion, diplomacy and confidentiality at all times.
  • Personable, with a good sense of humour.
  • Enjoys working in a team, has empathy and is supportive of others.
  • Actively seeks the opportunity to help other team members to manage high volume/workflow peaks.
  • Uses own initiative and enjoys a high degree of accountability

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 17/07/2022

HRIS Coordinator – International Olympic Committee

Department: Human Resources

Location: Lausanne, Switzerland

Contract Type: Fixed-term (until 31.12.2024)

Activity Level: 100%

Entry date: 01.10.2022

Our HR team is growing and we are seeking an HRIS Coordinator to support our team.

The HRIS Coordinator is responsible for the maintenance and support of the Human Resources Information System, SAP HCM, SuccessFactors, including project support, and day to day system activities. The ideal candidate for this role is organized, process driven and has a great attention to detail. He/She must be comfortable in working independently, with the flexibility to change priorities, as the needs of the department change.

Individuals who thrive at the IOC exhibit the following success skills – Agility, Collaboration, Engage & motivate, Communication, Ownership, Result-oriented.

Main responsibilities

Coordinate HRIS support resolving incidents on various HR platforms

  • Deliver first class customer service by investigating, troubleshooting, resolving incidents and requests, and communicate effectively
  • Resolve incidents and ensure maintenance on HRIS platforms as level 1 of support
  • Coordinate incidents resolution with external providers (support level 2 and 3)

Drive actively continuous improvement on HRIS platforms and HR Analytics

  • Support HR team to improve and optimize HR processes
  • Understand business requirements – Act as a Business Analyst
  • Work closely with IT Administrators and other HRIS stakeholders to implement change requests and other improvements
  • Create and update training manuals, process documents and policies

Work closely with the Talent Management team to proactively identify training requirements for individual end users and teams, Bring support to the various projects within the IOC corporate program People Management 2020+5

  • Provide project management and subject matter expertise for HRIS helping to successfully rollout new solutions
  • Provide support and coordination to the projects held by HR

Technical IT and personal competences

  • At least 2 years of professional experience with a combination of SAP ECC (PA/OM/PT), SAP SuccessFactors modules : Recruitment Management, Performance and Goals, Succession and Development, Employee Central (nice to have).
  • Experience with PowerBi and Peopledoc UKG is an asset.
  • Strong problem solving, business analysis skills with expertise acquired in HR Business environment.
  • Excellent command of the corporate tools and ability to follow the internal user rules (Outlook, O365, etc.).
  • Fluent in French and English proficiency.
  • Excellent oral and written communication skills.

Behavior and attitude

  • Respect of Olympic values and for internal rules of conduct and all instructions and procedures in place (information security, Code of Ethics, project management methodology, etc.).
  • Collaboration and transfer of knowledge.
  • Ability to express orally and in writing ideas or facts clearly and credibly with the aim of convincing and influencing all types of interlocutor.
  • Ability to remain focused on the words of his/her interlocutor so as to identify the important information in oral communication.
  • Positive attitude, open minded.
  • A passionate team member.
  • High level of adaptability in a continually evolving situation.
  • Patience, diplomacy and flexibility.
  • Diligence and discretion combined with solid professional ethics.
  • Enthusiasm, reactivity and efficiency.

Development Project Coordinator – FIFA

ROLE TITLE : Development Project Coordinator

DEPARTMENT : FIFA Forward Development Program

LOCATION : Paris, Île-de-France, France On-site

FIFA is now looking for a Development Project Coordinator to support them on their mission.

These are your key tasks:
• Assisting with the administration and operation of the FIFA Forward Development Programme across the Member Associations Services sub-division
• Reviewing applications submitted by Member Associations for specific projects related to Football Infrastructure & Environment
• Ensuring adherence of applications to the FIFA Forward Development Programme regulations
• Collecting, assessing and documenting all relevant information required for the draft process of the funding agreement for the specific project applied for by Member Associations
• Monitoring the implementation and progress of specific projects
• Preparing regular status reports for both internal and external stakeholders
• Coordinating the centralised supporting services provided by FIFA
• Supporting in the review of regulatory framework of the FIFA Forward Development Programme
• Coordinating logistics of workshops, meetings and seminars
• Assisting the Director Member Associations Services in ad-hoc tasks pertaining to the functioning of the Member Association Services sub-division

The specific competencies we require for this position are:
• Bachelor’s or Master’s degree in Business Administration or equivalent
• At least 3 years’ experience in a similar role
• Experience with sports infrastructure is an advantage
• Full professional proficiency in English and French
• Proficiency in any other FIFA language (Spanish / German / Arabic / Portuguese / Russian) is an asset
• Proficient in of Microsoft Office products (Word / PowerPoint / Excel)
• Well-balanced mentality between team player and self-reliant
• Great ability to prioritize tasks and operate goal-oriented
• High attention to detail and punctuality
• Good ability to manage high pressure and stress
• Good design thinking and being open minded

Fédération Internationale de Football Association, 4 Rue Royale, 75008 Paris, France

Podcast Producer – Manchester United

ROLE TITLE : Podcast Producer

DEPARTMENT : Marketing

LOCATION: Manchester

The Purpose

Manchester United are currently looking for a creative, passionate, and knowledgeable podcast producer to join our original productions team.

The club is looking to grow our award-winning Official Manchester United podcast brand and this role will see the successful candidate responsible for the production and delivery of the documentary/storytelling strand

The Role

  • Developing narrative-based ideas for individual podcasts
  • Researching stories and writing pitches for commission
  • Liaise with our in-house talent team to secure contributors
  • Producing all commissioned stories, including capturing content with contributors
  • Managing all technical aspects of podcast production
  • Working with motion GRFX artists to produce a visually engaging version of all podcasts
  • Deliver both an audio and visual version of each podcast
  • Generate and supply support short form content (clips/key stories etc) to our wider content teams (and marketing/comms teams) from each podcast for external promotion
  • As part of the wider Originals productions team, the successful candidate may also be required to work on other projects including documentaries, archive programs and short form series.

The Person:

  • Knowledge of Manchester United history to allow for the development of narrative based podcast ideas about the club, it’s team and players
  • Ability and demonstrable experience of creating engaging stories for our fans
  • Demonstrate high level podcast production experience from previous roles
  • Ability to develop engaging stories for the Manchester United podcast to tell
  • Excellent technical proficiency in all areas of podcast production (including audio editing software)
  • Excellent interpersonal skills to be able to get the best out of contributors
  • Ability to communicate effectively, especially being able to write/deliver strong podcast pitches
  • Ability to work on a range of projects at once while effectively prioritising. There will be a high volume of podcast produced during the calendar year, so the successful candidate will have to be able to work across several such projects at the same time

If you would you like to join the team and be part of our mission, to win the United way, please submit your application by 15th July 2022.

Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications and this may not always possible.

Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level.

Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.

Manchester United FC & Group positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.

If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

CRM Operations Manager – RFU

ROLE TITLE : CRM Operations Manager (IBM Campaign / Unica)

DEPARTMENT : Marketing

REPORTS TO : CRM Delivery Lead

JOB LEVEL : Guide 

LOCATION : Twickenham (Hybrid Working)

SALARY : £40-45,000 (depending on experience), plus benefits

The Rugby Football Union (RFU) is seeking a highly analytical CRM Operations Manager who is an expert in campaign data and is looking to take on a role that will help transform the way the RFU manages data for all marketing campaigns.

Nature and Scope:

The CRM Operations Manager will be responsible for the day-to-day planning and delivery of campaigns within our audience management tool (Unica Campaign) and will play a critical role in the delivery of the CRM Marketing strategy for all commercial and community marketing campaigns to the RFU’s existing customer base.

The role holder will work closely with the Senior CRM Manager and CRM Delivery Lead to help deliver the CRM audience strategy, as the RFU continues on their digital transformation journey in building a better two-way relationship with all their fans and community rugby stakeholders.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

Responsibilities & Accountabilities:

• Delivery of all campaign & QA processes, troubleshooting performance issues and continually developing data processes, contact and response history processing and developing new features in the tool.

• Planning and delivery of all campaign audiences for all commercial and community rugby CRM campaigns via HCL Unica & Acoustic Campaign – including HCL Unica template configuration, offer template optimisations, forms, attributes, and workflows. 

• Development of automated lifecycle communications in HCL Unica that focus on providing a more personalised experience and lead to an increase in engagement and retention.

• Development of all audiences and segments within HCL Unica, continually evolving these as the needs of the business change. 

• Collaborating with key stakeholders within the Technology team, ensuring HCL Unica aligns and integrates with RFU’s Data Warehouse and that all campaign data processing activity flows accurately through the appropriate platforms.

• Collaborating with the CRM Campaign Manager and CRM Delivery Lead to enhance the campaign briefing process and campaign performance capabilities – including developing the breadth of analysis and the method for reporting these back to key stakeholders.

• Supporting the Campaign Delivery Lead in the management of the CRM team’s direct relationship with HCL Unica. 

• Acting as an ambassador for and promoting the best interests of the RFU at all times, including the promotion of the RFU’s Core Values.

• Undertaking such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the RFU.

Person Specification:

Qualifications and Experience:

• 2-3 years’ experience in a previous campaign operations role working on HCL Unica / IBM Campaign or a similar platform.

• A knowledge and previous experience of using SQL to querying databases and a proficiency in core data processing activities.

• Experience of working with multiple customer databases and relational databases.

• An understanding of data processing techniques and tools and previous experience of developing systematic logic (e.g. database queries, business requirements) using data manipulation tools.

• Previous experience of developing automated campaign programs.

• Previous experience of working with propensity models and customer segmentations would be advantageous.

• Understanding and experience of using reporting tools such as Google Analytics and Tableau.

• Appreciation of need to follow process and data governance/security

Skills and Personal Attributes:

• Exceptional attention to detail and an analytical mindset.

• Outstanding organisation skills and a good awareness in prioritising tasks and deadlines.

• Strong stakeholder management skills and well-developed verbal and written communication skills with the ability to communicate at all levels.

• Quick at picking up new digital systems and working across multiple tools and platforms.

• Creative problem solver and the ability to adapt to evolving business needs.

• Resilient, focused under pressure and able to execute campaign briefs in a fast-moving commercial environment. 

• Self-motivated and the ability to work in a thorough and logical manner. 

Additional Information:

• Due to the nature of the role and exposure to customer data, the candidate must maintain an appropriate standard of confidentiality.

• The candidate must live within a commutable distance to Twickenham and personal circumstances must allow them to work extended hours on occasion during times of peak activity including evenings and weekends. 

• The role description, person specification, role grade and role title may be subject to change at the discretion of the RFU. Any changes will be communicated to the role holder as appropriate.

Sports Psychologist – England Women’s Cricket

PURPOSE

To provide world class Sports Psychology support to England Women’s Cricket.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

YOU’LL LOVE THIS JOB IF

  • You thrive in a dressing room setting, enjoy touring and are a consistent positive influence within the team environment.
  • You collaborate and love working across diverse teams to solve problems, share learnings and discuss ideas.
  • You enjoy applying and adapting your expert skills to help players and the team thrive.

YOU’LL BE DOING

  • Delivering Sports Psychology to England contracted players
  • Ensuring a robust and appropriate Sports Psychology strategy across England Women’s pathway and delivering to England Women’s Academy as required. 
  • Working with the Head of England Women’s Science and Medicine to support any Sports Psychology related delivery or guidance across the Women’s Elite Domestic Regions.
  • Working within the England Women’s Performance team to contribute to and deliver player development plans in line with the overall performance strategy.
  • Providing Sports Psychology support to England Women’s Team during both winter and summer tours. The touring commitments will vary each year and this individual will not be expected to be present on all tours at all times.
  • To contribute to and work with England Women’s MDT to ensure a robust wellbeing strategy is delivered.
  • Working within the England Women’s Science and Medicine team to contribute to wider projects, CPD events and activities that will strengthen our immediate team and domestic system and promote excellence in Science and Medicine practice within cricket.
  • To work with the wider MDT in relation to the planning and delivery of any cultural work

YOU’LL HAVE

Essential

  • Current registration with the Health and Care Professions Council (HCPC) as a Sports and Exercise Psychologist
  • Currently BPS Chartered
  • Extensive experience of working in elite team sport, including experience of major tournaments and events.
  • Significant experience of working within a multidisciplinary team
  • Significant experience delivering both group and individual work
  • Significant Experience of stakeholder management and influencing others.
  • Significant experience in working within a wellbeing forum
  • Trained in the delivery of psychology profiling, for example MBTI, spotlight.
  • Enhanced DBS

YOU’LL RECEIVE

  • Competitive salary – £45-50k
  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced maternity
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your potential