Digital Product Manager – ECB

This important and exciting role will manage the development and implementation of various digital product initiatives across the ECB Digital Portfolio. Working across the entire product suite, you will be focused on helping implement the ECB Inspiring generations strategy across the portfolio with a key focus on increasing our digital cricket audience, and overall levels of fan engagement.

This role will cover our commercial facing propositions, including the Hundred, as well as

Participation properties.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You have a strong knowledge in product management best practice, from roadmap iteration to feature to delivery.
  • You have the ability to work in a multi-skilled team environment
  • You have a strong passion for agile methodologies and are excited by process improvement
  • You are comfortable managing and building out product roadmaps, and delivering multiple projects against various timelines at the same time.
  • You’re a clear and articulate communicator who can manage numerous stakeholders, most notably Marketing, IT, Commercial, and Participation teams.

YOU’LL BE DOING

  • Delivering the implementation of existing product enhancements and iterations across the commercial suite. You will also build a view of potential future product extensions across the portfolio and will be audience led when developing the product roadmap.
  • Responsible for evolution and continuous improvement of the digital product used to support ECB’s customer engagement platform, and our identity solution across our core commercial and Hundred properties, as well as our key recreational platform.
  • Working alongside Head of Digital Product and product manager peer group to manage budgets, resource, agencies, and product prioritisation, to ensure ECB receives continuous value for money across its products.
  • Working with the wider product and digital team to help set and manage key KPIs and metrics across the suite – ensuring the team drives decision making based on data and analytics.
  • Provide industry best practice advice to key stakeholder groups on digital design, website, mobile and app development advances.
  • Liaise with key stakeholders across the business to understand and translate customer needs into the right product development initiatives.
  • Working to implement some of the key fan strategies that have achieved success in the commercial space into the Participation and Growth product suite.
  • Working closely with the Digital Content & Product team to ensure alignment across campaigns and projects
  • Working closely with IT and data team to ensure the product roadmap is aligned to other key data initiatives – and supporting the IT team to deliver those priorities.

YOU’LL HAVE

  • At least five years working in a digital product management environment, managing
  • considerable budgets ideally in a B2C environment.
  • Demonstrable management of delivering complex website design and build projects.
  • Considerable experience of managing multiple external agency resources of varied sizes,
  • across overlapping website and app development projects against competing timescales and priorities.
  • Adept at making decisions based on data – be proficient and champion measuring the
  • success of all initiatives/products that are delivered.
  • A sound knowledge of, and passion, for product management best practice, including the ability to work in an agile manner within a wider delivery timeline, and promoting others to do the same.

YOU’LL RECEIVE

  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced family friendly leave
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your
  • Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
  • Free online fitness classes
  • 30% Castore discount
  • Cycle 2 Work Scheme
  • Season ticket loan
  • Preferential access to tickets to England and The Hundred games

Senior Manager, Partnerships – Liverpool FC

Do you want to play a pivotal role in the Partnership Delivery Team at Liverpool FC, supporting the team in delivering best in class service levels, commercial relationships and activations, whilst driving our reputation and engagement with fans globally?

We are looking for an experienced Senior Manager to join the Partnership Delivery Team and you will be responsible for ensuring the successful relationship development and renewal of the key partnerships within your portfolio. You will be supported by a team, and you will lead in objective setting, strategic direction, creative development, and delivery of campaign effectiveness. You will be accountable for ensuring key deliverables are achieved to a high standard and that your team prioritises and communicates transparently and effectively.

What will you be doing?

  • Overall responsibility for a varied partnerships portfolio, including one Principle partner and multiple secondary partners
  • Deliver 360˚ account management: planning, delivery, measurement, reporting and feedback
  • Working with your peers to develop strategic plans to further improve the servicing across all partners and their contractual rights
  • Ensuring transparency across the Partnership Team of awareness of other partners’ objectives and needs to ensure a harmonious activation calendar and good relationships across the partnership community
  • Establish and maintain relationships with allocated Partners and to have strategic overview of all partnership deals with contact strategy devised through all stakeholders including regular and scheduled meetings via phone, video and face-to-face ensuring that contact and meeting notes are developed and distributed
  • Maintain regular interaction with Partner contacts and building excellent working relationships with Partners
  • Implement creative marketing activation plans driving Return on Investment for Partner investment
  • Be accountable for the delivery of reporting for your suite of Partners, ensuring statistics are used to brief the Partner on LFC’s global scale and show results and delivery of Partner KPIs and ensuring the Cost of Sale accounts and appropriate paperwork are maintained by team for allocated Partnerships
  • Ensure good transparency across all partner activations ensuring that the Partnership Management Team meet regularly and exchange constructively with Partnership Experience Team
  • To oversee the activation of new partnership deals working with the VP of Partnership Delivery, Commercial team, and relevant wider stakeholder team to onboard new partnerships effectively with the correct due diligence
  • Establishing and evolving the team’s ways of working and ensuring the team achieve against key deliverables and objectives
  • The day-to-day line management of direct reports, providing direction to the team to make sure that the team provide a best-in-class service at all times
  • Manage your team ensuring relevant priority setting, resource allocation, travel and reporting against objectives and financial management of Cost of Sale on each partner relationship ensuring the correct training and development of these individuals
  • Ensure reporting and cascade of information on partner relationships and activities to and from the Head of Partnerships through regular meetings and status updates
  • Maintain up to date knowledge of Partner industries and their competitive market alongside the Insights Team and communicate effectively across peer group, management, and Insights
  • Support VP of Partnership Delivery in benchmarking Liverpool FC’s Partnership Management against key sports and entertainment entities
  • Build strong relationships and influence with other Club departments
  • Where required sit on Working Groups and Steering Committees for wider Club initiatives
  • Regularly attend matches, travel to International Events, industry events and attend Partner meetings at a suitable cadence agreed on case-by-case basis with the Head of Partnerships

Who are we looking for?

We are looking for someone who has experience of working in the sports marketing or digital marketing industry with solid account management experience which should include multiple accounts. A good knowledge of industry trends combined with a methodical approach and strong focus on accuracy and quality is also required.

Why should you apply?

This is a full-time permanent role working 35 hours per week, plus additional hours when required on a 5 from 7-day basis. Your main base will be our Head Office in Liverpool City Centre which is close to local bars, shops and restaurants and has great views over the river Mersey. You will also be required to attend matches from time to time and international travel will be required as well.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

We aspire to be the most inclusive club in world football – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Senior Specialist, Formula E Partnerships – McLaren Racing

McLaren join the grid for Season 9 of the FIA ABB Formula E World Championship and the start of the Generation 3 era of all-electric street racing, as NEOM McLaren Formula E.

This bolsters the team’s endeavour in electric motorsport that already sees participation of NEOM McLaren Extreme E in the current FIA Extreme E Championship.Collectively known as NEOM McLaren Electric Racing, we are a fast-developing organisation that holds sustainable change at the forefront of what we do.

We are looking for a passionate and proactive Senior Specialist, Partnership Management to join our team as we grow and develop our capability.

Working across the Formula E partnership portfolio, the purpose of this role is to take responsibility for the day-to-day operational fulfilment of key Partners, such that the contractual rights are fully leveraged and maximised, while the long-term individual and company relationships are created and maintained.

We are looking for someone with a passion for our sport (and what it stands for), but also someone that can demonstrate sustained success over many years of working with brands and on sponsorship and marketing campaigns within sport/entertainment. You should be prepared to bring and show your passion, enthusiasm and prior experience for this role as part of the recruitment process.

Role Dimensions

Reports to Head of Electric Racing PartnershipsFocus primarily on managing the day-to-day delivery of contractual rights, benefits and campaigns against agreed strategy and KPIs for key Formula E partners.

Support the Head of Electric Racing Partnerships and wider Partnership Marketing team as/when requiredThis role requires extensive and repeated travel both within the UK and internationally and consequently flexibility in working hours should be expected.

Principal Accountabilities

  • Partnership Management 
  • Develop a deep understanding of our Formula E partner’s business strategies, products, services, target growth markets, competitors and KPI’s / metrics that resonate when evaluating success
  • Support the Head of Electric Racing Partnerships in creating an integrated partnership marketing strategy for each Formula E partner
  • Manage the delivery of the partner’s 360 activation plans with McLaren to ensure that the partner’s rights are maximised to achieve their objectives and KPIs
  • Create detailed partner wrap reports and case studies that identify key learnings from activation 
  • Be pro-active to build new opportunities and initiatives that could strengthen the value of the partnership
  • Commercially focussed mindset with focus on retention and upselling partnerships 
  • Set best practices for project and fiscal management along with strong client and internal communication 
  • Develop and maintain strong relationships with key stakeholders within the partners organisations 
  • Work collaboratively in cross departmental project groups 
  • Build internal reputation and knowledge of the wider business 
  • Always operate with our core values in mind – Pride; Bravery; Ingenuity; Openness; Humility

Desired Skills and Experience

Knowledge, Skills And Experience

  • Significant and demonstrable experience in managing and delivering partnership marketing activities, sponsorship, brand/product marketing, sales, and communications campaigns in the commercial technology and IT sectors 
  • Demonstrate an ability to understand our partners’ own business drivers and strategies
  • Proven planning and organisation skills capable of dealing with several concurrent workstreams resolving problems before they happen
  • Ability to work under pressure, prioritise workload and respond to partner briefs on time and within budget essential 
  • Ability to analyse problems and develop solutions with a practical, can-do mindset 
  • Knowledge of, and passion for the sports marketing, entertainment, and sponsorship landscape 
  • Excellent communication and presentation skills both verbal and written paying close attention to detail given frequent interaction with several stakeholders 
  • Fluent in English.  Other languages would be an advantage 

Personal AttributesPersonable – As one of the primary and key faces of McLaren to our partners, clients and the marketplace, must be an effective and confident communicator

Accountable – A proven winner, someone who is driven and comes with an outstanding work ethic and expects the best from themselves and their people

Collaborative – Engages the partnership ecosystem, networks and alliances to support long term success of the account

Organised – Ability to run, track and deliver multiple workstreams and activity at the same time

Motivated – Approaches work and delivery with good energy and proactive mindset

Commercial – Proactively explores and creates new commercial opportunities for the partner and McLaren business to deliver positive ROI

Senior Coordinator, Communications – NFL

Overview /Objective 

This position will oversee with direction from the Director and Chief NFL Spokesman the implementation of a proactive communications and media monitoring operation focused on capturing, analyzing, and shaping the news to advance the league’s mission and priorities.

Responsibilities

  • Serve as a key member of the News Bureau, proactively pitching story ideas and securing placement of positive NFL coverage. 
  • Work cross-departmentally to build a list of non-football outlets and national media with whom to establish relationships and a plan for doing so. 
  • Work closely with junior members of the department to monitor, identify, and distribute timely NFL news items. 
  • Analyze news important to the league and deliver coverage reports to executives in real time. 
  • Support NFL executives on proactive communications strategies, including press conferences and interviews. 
  • Have a constant pulse on the social media conversation, identifying areas for reinforcement or pushback. 
  • Create press materials including news releases, talking points, reporter emails, etc. 
  • Help prepare executive briefing material and backgrounders. 

Required Qualifications

  • Bachelor’s degree in related field and a minimum of 4 years experience in communications, public relations, journalism, sports, OR an equivalent combination of education and experience. 
  • Knowledge of PR functions including media relations, executive/talent preparation, media monitoring, storytelling and story placement, and news analysis. 
  • Knowledge of and interest in the NFL, current events and trends in sports media, marketing, and business. 
  • Knowledge of and relationships with key NFL media, and the ability to expand those relationships. 
  • Strong written and verbal communications skills. 
  • Excellent organizational skills and strong multi-tasking skills. 
  • Ability to proactively identify opportunities to promote NFL initiatives, employing cutting edge communications tools and strategies. 

Other Key Attributes / Characteristics

Initiative—always anticipating next steps and pushing for greater success.

  • Excellent news judgement and an ability to identify holes and opportunities in coverage. 
  • Knowledge of the PR field including proactive pitching, reporter pushback, and constant follow-through. 
  • Demonstrable experience working in fast-paced environments under deadline pressures. 
  • Intellectual curiosity and a proven track record delivering high-quality work. 
  • A person with the highest moral and ethical standards, someone who can be relied upon to always act in the best long-term interests of the league. 

Physical Demands 

Non-applicable

Travel 

This position will require travel to key NFL meetings and events, including on some weekends.

Salary / Pay Range 

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms /Expected Hours of Work 

  • Full-time employee. This is an exempt-level position and will require some work on nights, weekends, and holidays. 
  • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group. 

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI. 

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities. 

· Drive improvements in the customer journey and operational effectiveness using Customer Data 

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders. 

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business. 

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you 

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition 

·Substantial knowledge in CRM segmentation, campaign management and Personalisation 

·In-depth knowledge of Data and CRM technology, processes, and analytical tools. 

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return 

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 

¨ 25 days annual leave 

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.

Media Rights Opportunity – UIAA Ice Climbing Tour

Looking for ‘different’ content to offer something fresh for your audiences?

iSportConnect, in association with Content Arena, presents a content opportunity from the UIAA
Ice Climbing Tour – fully-produced English-language programming that provide broadcasters an
easy plug-and-play solution to introduce and grow this up-and-coming sport to their viewers.


 Stunning locations with talented athletes
 A dynamic sport that requires determination, technique and speed
 16-hours of fully-produced content, which can be shown as-live with additional highlights

Media Rights Opportunity – French Basketball League

Follow closely as the story of a generational talent, destined for greatness in basketball, unfolds with live rights to LNB Pro A, the highest level of basketball in France, known for its free-flowing style of basketball.

This season, all eyes are on Victor Wembanyama – 18-year old, projected to be the no 1 pick in the 2023 NBA Draft. Standing at 7 ft 3 in, but having a guard skillset, the youngster is a just-watch for all basketball lovers.

While the season is underway, there is plenty of more action to be covered – in fact, up to 300 live matches can be delivered via IP, including the Playoffs and Finals (from now until June 2023).

Fan Engagement Specialist – NBA

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19, including having received a booster when eligible. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.

NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms. Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Position Summary: 

This position will play an important role in supporting the maintenance of positive relationships with our fans. In addition to handling fan questions, comments and requests, the Fan Engagement Specialist also provides support in reporting on key trends, issues and topics of interest. The ideal candidate should possess an affinity for sports as well as a general interest in communications.

Major Responsibility: 

  • Monitor and respond to fan mail received via email, as well as postal mail and voicemail 
  • Compile and distribute regular reports on key trends, issues and topics of interest among fans 
  • Maintain and update Fan Engagement databases and contact lists 
  • Assist with additional writing and editing for the Strategic Communications group as needed 

Required Skills/Knowledge: 

  • Knowledgeable and passionate about the NBA, WNBA, NBA G League and NBA 2K League and their players, coaches and teams 
  • Excellent written and verbal communication skills 
  • Ability to prioritize and multitask 
  • Ability to balance speed with quality and accuracy 
  • Highly organized with an extraordinary attention to detail 
  • Ability and willingness to work both independently and as part of a team 

Education:

Bachelor’s degree, preferably in communications or a related field

Salary Range:

  • $60,000 – $65,000 per year 

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

FIFA Women’s World Cup 2023 – Technology Implementation Manager, NZL

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to lead and strengthen the team in charge of organizing the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia & New Zealand 2023™.

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit our Technology Implementation Manager – NZL

Job responsibilities

This role has responsibility for the delivery of infrastructure and services within the portfolio of works, within budget and timescales, to ensure an efficient and high-quality delivery of services to all relevant target groups.

Act as subject matter expert on infrastructure implementations, providing strategic and technical advice to the Senior Infrastructure IT Manager and Head of Technology on any relevant subject areas, and act as a true role model in representing Technology internally and towards external partners.

Job duties

Working closely with the Network Manager, Cyber Security Manager and other leaders within FWWC2023 to ensure key technology deliverables are implemented and operationally ready, on time and within budget, including, but not limited to:

  • Working closely with the Implementation Manager (AUS), Network Specialists and Infrastructure Specialists, assist with the implementation of the Broadcast contribution Network, Event Telecommunications Network (WAN, LAN, WiFi) ensuring operational readiness to support the tournament.
  • Ongoing monitoring of the operational readiness of infrastructure within the portfolio to support the running of the tournament.
  • Facilitate the collection of the specific project requirements, adhering to robust change management protocol.
  • Working closely with the FIFA Zurich Cyber Security Manager, to manage the implementation of any security related services into the FWWC2023 technology environment.
  • Support Technology Equipment Allocation Process and integration with other Technology services.
  • Plan in collaboration with FIFA’s and venue relevant parties the implementation, handover, support and operation of the ETN, BCN and other technology implementations during the event and technical readiness exercises.
  • Track the progress of all implementations leading up to the timely availability of components and services and including the commissioning/decommissioning of the systems in all venues.
  • Report progress, issues and risks related to Technology projects and operations, according to IT governance and keep counterparts aligned 
  • Ensure that all information pertaining to the delivery and support of all service and product implementations are communicated to and well understood by all parties.
  • Effectively manage stakeholders and perform adequate communication with relevant parties.
  • Manage third-party service providers during every phase of the project.
  • Support the smooth termination of the venues/sites and hand-back to venues.
  • Deliver technical guidance, coaching & mentoring to team members.
  • Prepare good practice and educational material for personnel.

Qualifications & experience

  • A minimum experience of 5-8 years in Infrastructure Services delivery across a broad range of technologies including networks, security, reprographics, and related technology infrastructure.
  • University degree or similar higher education/experience, in Information Technology, Telecommunications, Computer Science or related field.
  • Strong IT skills and relevant knowledge in networks, wired and wireless infrastructure implementation, network integration and connectivity.
  • Network technology certifications such as CCIE, CISSP, or equivalent experience desirable.
  • Expertise with connectivity services (DWDM, dark fibre, MPLS, VPN, etc.) desirable.
  • Expertise in structured cabling (copper and fibre) in a heterogeneous model.
  • Experience in international sports / event management (desirable).
  • Project Management experience.

Skills

This position requires a person who can make key decisions for the business through critical problem-solving and an ability to use sound judgement. You will need to possess high energy levels, entrepreneurial spirit, motivational leadership, effective negotiation, excellent communication, analytical skills and problem-solving skills and positive relationship-management skills.

Closing Date: 29 January 2023

Based in Auckland.

These tasks are a good start. Time will change. Take it and shape it.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities 

Planning & Development 

  • Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
  • Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
  • Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
  • Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
  • Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
  • Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
  • Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
  • Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
  • Responsibility for change management of new projects, including:
  • Greater integration of the LTA’s ticketing system with other business systems/processes.
  • Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

  • Develop consistent policies and procedures for all stakeholders.
  • Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
  • Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
  • Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
  • Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

  • Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
  • Producing weekly project status updates to the partnerships team.
  • Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
  • Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
  • Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
  • Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

  • Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
  • Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
  • Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
  • Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
  • Manage the recruitment of further on-site accreditation support where necessary

Person Specification 

Previous Experience of:

  • Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
  • Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
  • Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
  • Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
  • Experience of preparing progress reports and presenting these to Leadership
  • Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
  • Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications: 

  • Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
  • A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
  • Knowledge of UK sporting/event landscape
  • Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.