Football Innovation & Research Manager – FIFA

More than a job

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a Football Innovation & Research Manager that is part of FIFA and supports us on our mission.

These are your key tasks:

• Ownership, management and development of the FIFA Innovation Programme

• Establish a strategy and mechanism for managing requests, identifying promising new avenues and assessing new technology innovations across the Professional Football Division

• Manage the decision-making process that results in the transformation of ideas into concrete innovative initiatives and design validation studies for the empirical assessment of merit

• Ensure impactful outcome, documentation and communication of innovation projects 

• Support the FIFA Research team in structuring, designing and managing multidiscipline research projects 

• Maximise the outcome of research projects through the publication of studies and the assimilation of findings through innovative means

• Promote and represent the technology innovation strategy at selected conferences and events

• Assist the Head of Department and Research team with the overall innovation management process for assessing, deploying and standardising technology globally

The specific competencies we require for this position are:

• Master’s degree or similar higher education in technical studies, e.g. engineering or business studies with a strong focus on research methods

• Previous experience working with innovation in football or another sector with transferable knowledge

• Fluency in English, any other FIFA language (French or Spanish) is an asset

• Passion for technology development in football

• Problem-solving attitude, cultivates an innovation mindset, open to trying new approaches

• Strategic thinker who understands the bigger picture and long-term objectives

• Team player, willing and able to learn from others as well capable of sharing knowledge and experience 

• Sound presentation skills in front of large audiences

• Understanding of the technological landscape in sport and key drivers for FIFA’s technology innovation

• Out-of-the box thinking

• Willingness to travel occasionally

• Readiness for standby duties 

We are FIFA, the global governing body for football.

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more then 5 billion viewers and the last FIFA Women’s World Cup in France in 2019 one billion viewers. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have an office in Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

You can find more information about us on the FIFA career page and on jobs.FIFA.com.

Director Commercial and Marketing – Rangers FC

Rangers Football Club, formed in 1872, is one of the world’s longest-established and most successful clubs, having won 55 League titles, 34 Scottish Cups, 27 League Cups and the European Cup Winners’ Cup in 1972. This collection of titles and cups makes Rangers the most successful club in the world, and it is currently the 9th strongest football brand according to the YouGov UK Brand Index.

Playing at the 50,987 seat Ibrox Stadium and benefitting from the world-class 37-acre training facility, the Club has been a dominant force in Scottish football for decades. The Club benefits from a famously loyal support and the high volume of season tickets is the foundation of the top 19 best attendances in Europe. It is estimated that Rangers has a global fanbase of 3.4m, half of which reside in the UK.

Commercially, over the last four years, the club has gone from strength to strength. With a strong partnership portfolio, hospitality developments, the new Edmiston House venue and a global fan base, the club is in a great position to continue this growth.

THE ROLE

The club is now looking to appoint a new Director of Commercial & Marketing to build on these fantastic foundations and further optimise commercial revenue and continue to grow and engage with the club’s global fan base. The Director of Commercial & Marketing will sit on the club’s board, reporting to the CEO, and lead a department of 60 full-time staff.

KEY RESPONSIBILITIES 

  • Maximise commercial revenues, through partnerships, retail, ticket sales, events, hospitality, corporate, soccer academies, digital media and other business activities.
  • Drive Commercial & Marketing activities that seek to grow the global fan base whilst deepening existing supporter engagement.
  • Attract new offers from leading brands for the flagship sponsor positions.
  • Growing commercial partnerships and maximising all corporate sales opportunities.
  • Maximise the potential of the Castore Kit and Retail partnership.
  • Deliver a digital transformation strategy that places data at the heart of business decisions and supporter engagement.
  • Grow the MyGers membership, underpinned by a constant plan for member engagement and supporter feedback.
  • Continue to modernise the Club’s hospitality offering with a focus on the Blue Sky Lounge, ‘Menu by Gordon Ramsay’, and new Sports Bar project.
  • Extend reach of Soccer Academies into key international markets and exploit digital platforms.
  • Drive the commercial success and lead all aspects of Edmiston House and the Club Museum, delivering a robust commercial strategy and continuous matchday, conferences, music, and events activity.
  • Develop the Club’s digital and social media strategy, driving reach and engagement.
  • Manage and support the entire Commercial & Marketing department, to maximise their potential and develop their skills.

THE CANDIDATE

The candidate attributes include:

  • A successful track record of leading commercial revenue streams within a relevant organisation. Ideally, sports but other industries are considered (Media, Entertainment, etc).
  • A track record of securing, developing and growing sponsorship.
  • Proven business development experience from a relevant background – ideally sports but other relevant areas considered.
  • Experience and/or ability to lead a marketing division that focuses on fan engagement, whilst developing the brand and global reach.
  • Experience of developing and maximising retail and licensing activities.
  • Proven experience of leading teams and maximising the performance of individuals
  • Driven by targets and comfortable in a high-pressure commercial environment.
  • Excellent verbal and written communication skills and stakeholder management ability.

EQUALITY & INCLUSION

Rangers Football Club is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

GENERAL INFORMATION

  • Given the nature of the business, this role includes working at both weekends and evenings in accordance with the fixture schedule and events diary.
  • A developed sense of discretion and confidentiality is required.
  • The candidate must keep up to date with new methods and undertake necessary internal or external training sessions in accordance with company policies and procedures.

The Executives in Sport Group are retained on behalf of Rangers FC to appoint a Director of Commercial and Marketing. All direct applications and CV’s will be forwarded to The Executives in Sport Group.

If this role is of interest, then please press the apply button and include a copy of your CV.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.

All information supplied is anonymous and will not be viewed by recruiting managers.

Tender for provision of TV services – CAF

The Confédération Africaine de Football (“CAF”) is the governing body of African Football and was founded in 1957. The founding members are Egypt, Sudan, Ethiopia and South Africa. With a membership of 54 member associations, the secretariat is based in Egypt.

In line with creating transparency and equal opportunity for all interested suppliers and/or service providers, we are also posting this tender on CAF website and other social media platforms.

We kindly request you to provide us with your technical and financial proposals (by email) for the attached RFP documents, before closing date on* 1st June 2023 at 12:00 p.m. (Cairo Local Time).*

Tender for provision of ticketing services – CAF

The Confédération Africaine de Football (“CAF”) is the governing body of African Football and was founded in 1957. The founding members are Egypt, Sudan, Ethiopia and South Africa. With a membership of 54 member associations, the secretariat is based in Egypt.

In line with creating transparency and equal opportunity for all interested suppliers and/or service providers, we are also posting this tender on CAF website and other social media platforms.

We kindly request you to provide us with your technical and financial proposals (by email) for the attached RFP documents, before closing date on

Fan Data Management – WNBA

At the WNBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.As a global sports and media business, the WNBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of WNBA merchandise, and handle a wide range of responsibilities that drive the WNBA’s success.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

This position is hybrid, 3 days a week in the NY office.

Position Summary:

This cross-functional position will report to the Global Strategy and Innovation team with the mission to discover, inspire and engage fans around the world. The role’s goal will be to work together with the growing Fan Acquisition and Engagement team at the WNBA who works to enhance the fan experience, improve internal processes to make CRM and digital marketing efforts more efficient, expand the overall WNBA fanbase, and acquire and optimize fan data.The technical program manager will be responsible for the acquisition and governance of WNBA fan data with the goal of maximizing the league’s opportunities to connect directly with, and personalize communications to, their fanbase. This role will lead the direction of quality and standards of fan data by strategically building out the WNBA data infrastructure, making sure the league is able to properly collect and activate upon the league’s new and existing fans. This role requires a high level of technical expertise with a nuanced understanding of our technical platforms (particularly our email service provider, Braze) and data strategy, including coding, API management, and ticket creation. This is a rare opportunity as the solutions you help develop and deploy will have a real and immediate impact on both the league’s fans and internal business operations.

Major Responsibility:

  • Lead day-to-day management of data cleansing, data entry, accuracy, validation, and data integrity
  • Write technical requirements to build compliant, quality-driven incoming data pipelines for new WNBA projects and initiatives, with a focus on data feed ingestion
  • Build out in-depth technical documentation around the WNBA’s core marketing technologies with an emphasis on ensuring data quality
  • Heavy focus on Braze technical integrations (APIs, SDKs) for larger initiatives and lead gen campaigns, as well as continually monitoring integrations that were previously built
  • Serve as subject matter expert on fan data in Braze including profile fields, attributes, events, etc.
  • Draft data requests for various deals, implement into contracts, then ensure critical legal and business rules are met within all user-level data integrations across web, app, OTT, and data warehouse properties
  • Handle DSAR/GDPR/CCPA privacy implementation issues, working closely with league’s privacy lawyers
  • Develop a deep understanding of the WNBA’s fan marketing initiatives and priorities, in order to best understand what categories of fan data and data streams to prioritize

Required Skills/Knowledge: 

  • 5+ years of experience in a stakeholder and/or analytically driven role (Data analyst, Technical product manager, Engineer, etc.)
  • Experience working with web/app MarTech vendors (Particularly Braze)
  • General prior coding experience in any language
  • Experience working with SQL databases and APIs
  • Experience particularly in working in JIRA OR other project management software
  • Comfort with ambiguity in data and experience in working with partners to optimize third-party data streams
  • Excellent critical thinking with creative solutions to overcome challenges and meet business requirements
  • Detail-oriented, extremely organized with ability to manage projects from inception through execution
  • Ability to work with cross-functional teams
  • Knowledge and passion for the league

Education:

  • Bachelor’s degree required

Salary:

  • Salary Range for this role is $85,000 to $115,000

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About The WNBA

The WNBA is a bold, progressive basketball league that stands for the power of women.  Featuring 12 teams, the W is a unique sports property that combines competition and entertainment with a commitment to diversity and inclusion and social responsibility.  Through its world-class athletes, the in-game fan experience, TV and digital broadcasts, digital and social content and community outreach programs, the league celebrates and elevates the game of basketball and the culture around it.

Live Content Correspondent – NFL

The Live Content Correspondent is part of the Live Content Correspondent (LCC) program at the NFL that places creative and social media-minded Videographers and Photographers in every NFL market to capture content for NFL stakeholders as needed, 365 days a year.

Summary/Objective

This role requires a candidate who has a passion for football, advanced videography and/or photography skills, editing skills and extensive experience capturing sports/live content.

Each LCC will capture video and/or photo content using their own camera equipment. Content will be shared across the NFL Media ecosystem.

The main responsibilities of the LCC will be to capture high-quality videos and images at NFL and Club games (in-market), events and select activations.

We are hiring LCCs in select NFL markets .

During the season, you will work all home games and may work non-gameday events. Depending on performance and availability, you may have the opportunity to work at NFL and Club events in the off-season.

This is a part-time non exempt position that will report to the NFL Live Content Correspondent team. To work as an LCC you must have a flexible schedule that will allow you to shoot NFL events as needed.

Along with your resume, please submit a copy of your portfolio showing off previous sports videography and/or work.

Roles & Responsibilities

  • Capture and edit best-in-class video and/or photo content from games and events you are assigned to cover. 
  • Share quality content quickly and efficiently during live events and games. 
  • Fulfill requests and meet deadlines that come in from various NFL stakeholders. 
  • Communicate with NFL contacts in a timely fashion to receive instructions and other key information. 
  • Share a recap of your work with supervisors following the conclusion of each event, and quickly upload your content into our archive. 
  • Work together with other content creators during events and shoots. 

Qualifications

  • Experience capturing sports photo or video content for a professional sports team or college/university. 
  • Bachelor’s Degree or equivalent work experience. 
  • Portfolio of prior sports video/photography content required. 
  • Must own a high-quality DSLR camera (or similar) and various lenses. 
  • Experience creating meaningful and robust social content using Snapchat and Instagram Stories. 
  • Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. 
  • Ability to maintain attention to detail and an ability to produce high-quality, accurate work within designated deadlines. 
  • Must have an extremely high level of professionalism when working any and all events. 
  • Passionate football fan, knowledgeable about football. 

Supervisory Responsibility

N/A

Physical Demands

Long periods of standing outside/ carrying equipment up to 25lbs

Travel

Varies by market, up to 25%

Expected Hours Of Work

8 Hours per home market game day, Various hours outside of gameday

People and Culture Advisor – Cricket Australia

People & Culture Advisor

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the W/BBL, build player connection through storytelling and play our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

ABOUT THE ROLE 

This is an exciting time for CA, we are looking for a highly motivated and energetic People & Culture (P&C) Advisor to join our P&C team. As a P&C Advisor, you will play a crucial role in shaping our culture, attracting top talent, and creating a positive employee experience. This role is responsible for delivering a range of generalist P&C functions including, but not limited to; recruitment, onboarding and offboarding, learning & development, employee benefits, management of the P&C budget and support to the P&C Senior Business Partners. We have big ambitions for this space, and we’re looking for someone with drive, passion, and energy to bring our plans to life.

Reporting to the Executive General Manager – P&C you’ll be responsible for: 

– Managing end-to-end recruitment for CA, working with leaders/managers to attract top talent candidates creating a diverse and inclusive environment.

– Managing the onboarding and offboarding processes, including the facilitation of first day induction programs and other initiatives.

– Supporting the ongoing work associated with HRIS, maintaining accurate and up-to-date employee data.

– Providing timely & accurate advice to managers and employees on a diverse range of P&C functions including policy interpretation, and key people processes and procedures including recruitment, onboarding, offboarding and conditions of employment.

– Assisting Senior P&C Business Partners with people initiatives including the annual performance review and performance management cycle.

– Preparing documentation and liaising with all relevant parties regarding new starters, variations and terminations.

– Proactively recognising HR issues, problems and opportunities within the business.

WHO WE ARE LOOKING FOR

– Demonstrated generalist human resource experience.

– Relevant tertiary qualifications: Human Resource Management or similar degree.

– Excellent administration and organisation skills.

– Excellent written and verbal communication skills.

– Ability to work independently with minimal supervision and collaboratively as part of a team.

– Experience using a wide range of IT systems & software and proven ability to learn new systems with ease – specifically working within a HRIS framework.

– High level of integrity in respect to maintaining the confidentiality of employee and company information.

– A sound understanding of the Fair Work Act 2009 and National Employment Standards.

– Strong stakeholder relationships and comfortable having courageous conversations.

– Experience identifying and implementing process and procedure improvements and efficiencies, with a demonstrated commitment to continuous process improvement.

– Great team player – willingness to be involved in supporting a range of different projects and objectives.

WHAT’S IN IT FOR YOU?

Our employees at Cricket are gifted an additional week of leave at the end of the season! As a CA employee, you will also have other benefits including:

– Tickets to the Cricket for you to take your friends and family and experience Australia’s favourite game!

– A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn’t limited to working remotely)

– Discounts from our partners such as ASICS and salary packaging options

– A multitude of leave types including paid parental leave and volunteer leave 

THE IMPORTANT STUFF

Cricket is a sport for all Australians and our workplace reflects that. We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success. We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, women, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply. 

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

If you need assistance or adjustments to fully participate in the application process, please contact.

Event Coordinator – Matchroom multi sport

We have an exciting opportunity for a talented, proactive, extremely organised Event Coordinator to join our expanding team. As a growing business we are looking for someone with initiative, new ideas who can identify smarter ways of working. We need a team player with exceptional communication skills who will contribute to the success of our events. The role requires extensive amounts of travel around the UK, Europe, USA & Asia. 

Key tasks:

– Lead on all event administration including accommodation, travel operations and on-site catering for the live sporting events

– Lead on the booking of staff working on the events 

– Coordinate on all event branding including venue and set signage 

– Contribution to the planning of hospitality at each event 

– To work with the current team onsite at all events with hands-on hospitality work as well as liaising with the players and event / tv staff 

– Lead on general administration of players competing in the events 

Skills 

– Preferred knowledge in live televised and sporting events.

– At least three years’ experience in administration, ideally in events. 

– Effective and confident communicator at all levels 

– Be flexible in approach and working patterns 

– Have an excellent attention to detail 

– Be able to use initiative and work independently as well as in a team 

– Calm under pressure 

– Experienced and confident using Microsoft Word, Excel as well as Google Sheets

Note

– Overseas travel is required to the USA/Asia/Europe

– During non-event periods this is an office based role in Brentwood, Essex, UK 

– Full driving license

– Hours will be variable

Player Relations Lead – The FA

The Football Association have an exciting opportunity for a Player Relations Lead working with our England Senior Men’s players.

Protect and grow The FA’s commercial and marketing interests and ensure The FA builds and maintains excellent relationships with the England Senior Men’s and Women’s Teams. Driving robust and innovative delivery of The FA’s Commercial, Media and Marketing strategy.

About The Team

Working within our broader commercial team who across all levels of the game, from grassroots right up to the England team, find and work with the right commercial partners to help fund the game. We sell our broadcast rights, engage sponsors and manage the retail parts of our business and the tours of Wembley Stadium so we can maximise the FA’s revenue, both at home and internationally.

What will you be doing?

Player Management & Activity 

  • Maintain and develop The FA’s relationship with the England Senior Men’s players, their representatives, and families.
  • Ensure consistency, alignment and high standards with the senior men’s and women’s teams across commercial and marketing usage, ‘Friends & Family’ support, out-of-camp engagement, reporting and financing
    • Proactively communicate on FA commercial and marketing requirements
    • Represent players in commercial and marketing planning to align activity and ensure player support
    • Manage scheduling and approvals with players and their representatives
    • Manage communications with player representatives to ensure both parties commercial agreements are respected
  • To provide a safe and practical travel programme for the players’ friends & family that offers the best available accommodation options and ensures the group have an enjoyable experience whilst supporting the team on their journey through each major tournament finals.

England Senior Men’s Team

  • Act as the conduit between The FA and the players.
  • Represent commercial/marketing in the MDT (multi-disciplinary team) performance meetings for the England Men’s Team ahead of each international camp and major tournament finals.
  • Continue to oversee all the England Senior Men’s Player, Manager and technical staff commercial/marketing obligations.

Commercial Responsibilities

  • Liaise with commercial, marketing and Club Wembley to plan and deliver appearances including approvals
  • Support The FA in the delivery of Commercial Partnerships, managing player access and adding value to partners marketing plans
  • Work collaboratively with the Sales team to offer insights for commercial opportunities, potential new partners and to align activity and ensure player support
  • Work closely with the Technical Team (Technical director, manager, coaching, physical performance) at St. George’s Park to capitalise on commercial and performance opportunities for existing & potential partners.
  • Leverage relationships, knowledge & processes with the commercial and marketing team to explore and consider new markets (sponsorship, licensing & digital media) for commercial growth with the ultimate objective, to increase revenue to support growth and participation across all formats in grass roots football.
  • Support Commercial Director and FA organization on players committee contractual matters, including implementation of new contracts, relationships with PFA, etc.
  • Support the communications team to deliver media commitments across key dates: England media day, press conferences and post-match interviews.

Former-England Players (Legends)

  • Manage the relationships to deliver against commercial, marketing and wider FA requirements for Legends
  • Seek new Legends to support commercial, marketing and Club Wembley.
  • Develop a new fee structure to reflect the market and to ensure partners receive ‘value’
  • Executes additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
  • As part of The FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

  • Existing relationships with professional athletes. Football preferred.
  • Strong communication and people skills.
  • Experience operating in a team environment
  • Strong commercial focus, flexible and target driven.
  • Experience of negotiating and concluding deals.

Beneficial to have:

  • Educated to degree level or equivalent.
  • Experience of working in a commercial role in the sports industry.
  • A good understanding of the sports marketplace particularly football.

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, in order to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George’s Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering flexibility on where you work.

Fan Loyalty Manager – SailGP

SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its third season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.

The high-tech, high-speed action features the sailing’s best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport’s top prize money, with US$4.3 million at stake over the season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.

SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.

Role summary

We’re seeking a talented and motivated full time Fan Loyalty Manager. As a manager for Loyalty and Digital Engagement across the soon-to-be launched SailGP ‘Fan Zone’ you will work with members of the wider digital team, the Marketing and Product team, Technology, Operations, and local market teams, to deliver and grow the digital loyalty program globally. The role will play a critical part in supporting new technology and digital growth initiatives launched as part of the on-going growth of SailGP.

Key Responsibilities:

Customer engagement:

  • Deliver and communicate customer engagement and loyalty best practice in the industry, optimising against KPIs and supporting the learning with quantitative and qualitative reporting
  • Co-ordinate, plan and deliver execution of the SailGP Fan Loyalty program globally
  • Campaign briefing and execution – Working alongside the wider team, brief internal teams and agencies to deliver content on a monthly basis to drive engagement
  • Feed into strategic conversations and prioritisation activities within the digital customer experience and loyalty space
  • Support the development and refinement of product and service propositions for existing and new digital initiatives within the loyalty program
  • Work with Technology, Operations and other teams to execute project workstreams as part of the wider digital business programme
  • Brand communication: Integrate the SailGP brand and our values into the loyalty program always taking a fan first approach to communication
  • Build meaningful and productive relationships with all involved in the delivery of digital programmes and customer engagement creating clear communication plan to keep departments up to speed with any developments or additional needs

Customer relationship management:

  • Responding to any fan enquires or account management needs for the loyalty programme
  • Community management where applicable

Background and Qualifications:

  • Experience of marketing digital programmes and products or loyalty programmes that span audiences globally
  • Experienced with or able to demonstrate detailed knowledge of loyalty or CRM programmes and the essential elements of their contribution to customer engagement
  • Experienced in planning, co-ordination and execution of campaigns and always-on initiatives, with excellent use of data for reporting and insight
  • Able to show success in meeting engagement targets across multiple customer segments or geographies

Attributes:

  • Can demonstrate the ability to form productive relationships with colleagues, senior management and external partners. Across cultures and despite long-distance communication
  • Practiced at representing their business with partners/agencies
  • Creative thinker with ability to demonstrate flexibility and adaptability
  • Able to navigate through ambiguity in a large, complex organisation
  • Passion for sport/sporting properties

Location: 

London / UK with travel to Hammersmith office atleast once a month