The Loyalty Program Manager will research, create, and launch a loyalty program for the LA Clippers and Intuit Dome. As Manager, you will work with technology, marketing, sales, and communications departments to deliver a best in class product. You will work with external partners and vendors to grow our global fanbase by incentivizing and rewarding fans for actions in and outside of the arena.This is a full-time role based out of our DTLA office and is eligible for our competitive benefit offerings including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more.The LA Clippers are committed to providing a safe and healthy workplace. New members of our team must be fully vaccinated for COVID-19 and will need to provide verification of vaccination for COVID-19 at least seven days prior to their start date. Fully vaccinated refers to at least two (2) weeks after the final dose on a two-dose vaccination series (Pfizer or Moderna) or at least two (2) weeks after a single dose COVID-19 vaccination series (Johnson and Johnson).

What You Will Do

  • Serve as the day-to-day operations leader for LA Clippers & Intuit Dome loyalty program. 
  • Work with multiple internal and external teams to develop and manage B2C loyalty reward programs, promotional campaigns, and communication. 
  • Manage and address program requirements and updates, including appropriate team members to ensure SLAs and KPIs are met. 
  • Troubleshoot/research when issues come up and raise to appropriate team for resolution. 
  • Work with the Analytics team to deliver program data and insights. 
  • Identify and explore opportunities for data acquisition through program participation. 
  • Work closely with Finance team to manage accurate accounting methods for the program. 
  • Ensure that the program remains up to date with larger Loyalty industry advancements and technological developments. 

Your Background, Skills And Qualifications

  • 3+ years of hands-on product management experience, or equivalent combination of education and experience. 
  • Experience in operation and management of Loyalty programs or other marketing programs. 
  • Demonstrated dedication with the ability to lead projects from origin through execution. 
  • Stay current on the shifting digital landscape in the areas of privacy and identity, loyalty industry advancements, and technological developments. 
  • Ability to learn, contribute and flourish in a fast-growing, dynamic environment.
  • Effective interpersonal skills, both oral and written. 
  • Self-starter and entrepreneurial spirit with hands-on approach towards business. 

The LA Clippers are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a healthy professional business working environment that is free from discrimination and harassment.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

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