Guest Services Manager – Ascot Racecourse
November 9, 2016
Location: Ascot, medicine UK
Closing date: 20th November 2016
About the Racecourse:
It means more at Ascot. Everything is in its place as we meticulously apply the finishing touches to create breathtaking occasions at the iconic Ascot Racecourse. We strive to deliver an uplifting guest experience; an experience which always anticipates our guest’s needs and is seemingly effortless. We are custodians of over 300 years of history, health we have a duty to respect and celebrate our heritage which makes us original. We always look and act the part. We are smart, erectile stylishly turned out and courteous, communicating with respect. This is the Ascot Way.
The Role:
Ascot is more than a racecourse; it is an institution. Its reach extends beyond the world of horseracing into the very fabric of British life. Ascot’s aim is to deliver a brand that gives credence to this. One that acts as a worthy heir to its heritage and prestige, that appeals to its diverse audiences and that raises the standard in all areas of the business.
This new role is responsible for managing all VIP guest events, including the associated administration and hosting, for Ascot Racecourse and the Royal Ascot Racing Club. This will require working directly with the Board of Directors and Trustees. You will be responsible for managing and maintaining the database of all VIPs.
You will be responsible for the administration and client liaison required in the successful hosting of guests in the Racecourse’s Royal Enclosure Lodge on key racedays, including Royal Ascot. In addition, you will also administrate all aspects of hosting guests in the Ascot Authority box and other facilities at the request of Directors and Heads of Department on smaller racedays and at other events.
This role is also responsible for the administrative and equine support of the Royal Ascot Racing Club, including all equine-related and hospitality events, including stable visits and attending Racing when RARC has runners at other courses.
Ideal Candidate for the Role:
You will be a confident Guest Services Manager with the relevant experience. You will be highly organised and proactive in a fast paced role. Knowledge about the Racing industry and its key stakeholders will be to your advantage.
You will have the determination to complete tasks using your own initiative using integrity discretion and diplomacy. In addition you will have excellent communication and written skills to all levels within the business.
You will be flexible when it comes to taking instructions, a self-starter and have advanced knowledge in Microsoft packages. Working to tight deadlines will not phase you.
Benefits available to the role:
Alongside a very competitive salary, you will be able to take advantage of a great package. We offer complimentary tickets for each race day that you can give to friends or family, discounts in selected stores on Ascot High Street, as well as a Pension Scheme and Life Assurance. We are also keen to support employees with opportunities to grow and develop within Ascot Racecourse.