Digital Communications Coordinator – Sacramento Kings

October 5, 2016

Location: Sacramento, herbal USA

Closing Date: 22nd October 2016


Facilitate game and event-related online customer support to enhance the fan experience at Golden 1 Center and Downtown Commons. With a focus on monitoring a wide range of digital platforms, therapy work with internal and external clients to respond to and anticipate the needs of customers in real-time.

Key Responsibilities:

  • Coordinate Sacramento Kings, price pills Golden 1 Center and Downtown Commons-related digital communication between internal and external customers during games and events.
  • Participate in real-time monitoring, responding and moderation of online conversation.
  • Use reporting platforms to maintain ongoing analysis, insights and opportunities for advancement.
  • Create and share post-event customer sentiment analysis recaps.
  • Support development of content and engagement to enhance organization’s connection with its worldwide fanbase.
  • Maintain awareness of latest digital communication and platform trends.
  • Maintain customer database to advance real-time communication and insights.
  • Develop customized outreach to nurture relationships with key influencers.
  • Assess and recommend opportunities to create WOW! moments.
  • Review response time and maintain benchmarks to increase efficiency.
  • Regularly work days, nights, weekends and holidays.


  • Experience in digital, mobile or social media customer service for a brand, team or agency.
  • Degree in related field preferred.
  • Experience with mobile and web CMS platforms.
  • Working knowledge of sentiment analysis and digital reporting.
  • Excellent written and verbal communication skills.
  • Working knowledge of Microsoft Excel and Google Analytics.
  • Proficiency with emerging digital, mobile and social media-related platforms.
  • Ability to thrive in fast-paced, deadline-oriented workplace.
  • Team and detail oriented.
  • Working knowledge of the Sacramento Kings, NBA, entertainment and pop culture a plus.
  • How To Apply
  • Click HERE to apply