Cleveland Indians Announce ShoreTel Partnership

Major League Baseball’s Cleveland Indianshave selected ShoreTel, the leading provider of phone systems and unified communications (UC) solutions, for its downtown Progressive Field stadium, front office, call center operations and spring training facility in Goodyear, Ariz. 

The ShoreTel unified communications platform is displacing an Avaya PBX to bring improved communications for staff and fans.

Working closely with ShoreTel Gold Partner Teletronics, the team purchased the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Enterprise Contact Center, ShoreTel Microsoft Dynamics CRM Integration, ShoreTel Conferencing, ShoreTel Mobility and several ShoreTel Dock units. When fully installed, the system will support 900 phones, with 125 users on mobility, and will reduce the team’s projected cost by more than 50 percent.

“When our old contract was expiring, we decided to shop around for a new UC system, and with the guidance of Teletronics, ShoreTel quickly became the clear choice,” said Whitney Kuszmaul, director of IT at the Cleveland Indians. “Ease of use of the ShoreTel system was a huge factor in our decision – everything was cumbersome and complicated with our previous phone system! ShoreTel Mobility was another differentiator. It puts us light-years ahead of where we were before. In addition, the system’s ability to grow with us as we expand was an important consideration.”

“ShoreTel’s integration with Microsoft Dynamics CRM provides easier access to information, with screen pops and straightforward call routing, which means we can deliver an even better experience to our fans,” added Kuszmaul.

“The Cleveland Indians are leveraging the benefits of ShoreTel’s integrated communications system and applications to improve employee productivity whether they are in the office or a remote location,” said Mark Roberts, chief marketing officer at ShoreTel. “ShoreTel enables the team to having winning technology.”