Account Executive, Membership Experience-Ticket Sales & Service – Phoenix Suns

Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
o Minimum of 50 unique touchpoints each day
o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V