Digital Services Manager – Everton

Who are we: Everton, a pioneering and globally recognised football club, with a rich, successful history and an exciting future.

Founded in 1878, Everton is one of the 12 Founder Members of the Football League. The Club has been crowned league champions on nine occasions, lifted the FA Cup five times and tasted European success by winning the European Cup Winners Cup in 1985.

Everton’s proud traditions are maintained by clear values and ambitious plans for the future.

The development of a new state-of-the-art 52,888 capacity stadium on the banks of the River Mersey at Bramley-Moore Dock is well underway, providing a significant platform for further growth.

About the opportunity: We are looking for a ambitious and innovative Digital Services Manager to join our forward-thinking Engagement and Communications department here at Everton Football Club.

As our Digital Services Manager you will ensure we are utilising our digital platforms and solutions in the most effective way possible to help hit objectives on content delivery, fan engagement, fanbase growth and revenue generation.

We engage with a number of stakeholders to help deliver innovative and intuitive service to supporters and beyond and the Digital Services Manager plays a pivotal part in working closely with these parties to ensure the Club gets the very best value from its investments.

Other core responsibilities you will cover as part of this role include:

  • Liaison and account management with key digital agencies and suppliers
  • Providing digital services on matchdays and at club events
  • Coming up with innovative ideas and solutions to benefit all areas of the Club
  • Research and benchmarking across the digital and sporting landscape
  • Help plan and execute digital strategy focussed around our new stadium

Who we are looking for; Essentially, we are looking for a passionate individual who has previous experience of managing digital platforms, working with agencies and service providers and who has an understanding of broadcast and production processes.

If you have got a solution for any problem and or a new idea for every new campaign, we want to hear from you. This role requires a sound knowledge and understanding of key app and website technology, social media platforms and the wider digital landscape. You must also be able to use this knowledge to look at analytics and other relevant data to help inform decisions on the potential direction for Everton’s digital offerings – and be able to utilise this information to highlight the value of a given solution to the club.

At Everton Football Club we are ambitious, determined and authentic. If f you feel you have the experience and the expertise we are looking for, we would love to hear from you!

This position is on a permanent basis, based at the iconic Royal Liver Building but with the opportunity to also work from home on a hybrid basis – and will be contracted to 35 hours per week.

The closing date of this advert is Tuesday 19th July 2022.

The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process, we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact our Recruitment Team via email – careers@evertonfc.com

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Operational Account Manager – InCrowd

The Overview

  • A full-time role with a permanent contract
  • A key member of the Account Management team
  • Day-to-day responsibility for managing client relationships and requirements
  • A competitive salary commensurate with your experience will be offered
  • A hybrid working environment with office days based in London

The Role

We are looking for an Account Manager to expand our client Account Management team and be the primary point of contact for several of our key clients across multiple sports vertices.

The person will be required to work with clients to understand their needs and objectives, suggest how they can achieve these using our digital technology products, continually expand the development roadmap for the client and communicate these requirements to our internal development and operational teams to ensure successful delivery.

This role is vital in ensuring our clients achieve value from their investment in InCrowd’s technology and that through this success we are able to add new developments and features, growing each client account.

Through a close working relationship with clients, the candidate will also help feed into the internal product roadmap, utilising feedback and requirements from clients to help ensure our products remain market leading and relevant.

Required Skills and Experience

  • An excellent relationship manager who can communicate effectively with stakeholders of all levels both internally and externally
  • Excellent at planning, organisation and documentation
  • Ability to deal with competing demands in a fast-paced environment
  • Experience in a similar role (account management, project management, business analyst or equivalent)
  • A commercially minded individual
  • Friendly and personable with the ability to build a rapport with people they meet and deal with
  • Confident and articulate when engaging with clients
  • The ability to successfully manage difficult situations and conversations
  • A self-sufficient individual who is happy taking the lead

Desirable Skills and Experience

  • Experience working with digital marketing technologies (e.g. apps, websites, CRM, marketing technologies)
  • 3 years + experience in a similar role
  • Project management or project delivery experience
  • Experience working with high profile brand/rights holder campaigns
  • An understanding of the world of sports sponsorship
  • A passion for sport
  • Experience of working in a fast-paced agency or product business environment delivering for brands or rights holders
  • Understanding of agile working and development teams working in sprints
  • The ability to communicate in other languages, particularly Spanish
  • Experience utilising relevant project and account management software such as Slack, Jira, Forecast, etc.

What will you be doing for InCrowd?

  • Developing and overseeing key relationships and day-to-day client management
  • Working with clients to use our digital technology to help achieve their business objectives
  • Keeping track of client projects and tasks ensuring they are delivered on time and clients are informed accordingly
  • Ensure clients extend their agreements and take advantage of our ever growing suite of digital assets
  • Visiting clients in the UK to build relationships
  • Working with other individuals internally to ensure issues are addressed, client work is delivered and to provide product feedback
  • Reporting into our Commercial Account Director to provide status updates and working collaboratively with other Account Managers to ensure client happiness and business success

What we offer

  • A friendly but challenging working environment
  • A great work-life balance. We have moved to the new normal where we offer the option to work from home or other quiet environments, but combined with the opportunity to come together for collaboration, team building and social events
  • Company benefits include 25 days holiday, pension contributions, cycle and transport schemes, working from home support schemes and provision of quality technical equipment.
  • Support for additional training and education

We are a group of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and we like to nurture and support each other – research groups, training and conference budgets are part of our culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

Up for the challenge?

Our recruitment process will focus primarily on your values and energy for the role. We are looking for someone to help develop a key part of our organisation and progress within our company. 

Please send your CV to jobs@incrowdsports.com

Strategic Account Manager – InCrowd

The Overview

  • A full-time role with a permanent contract
  • A key member of the Account Management team
  • Day-to-day responsibility for managing client relationships and requirements
  • A competitive salary commensurate with your experience will be offered
  • A hybrid working environment with office days based in London

The Role

We are looking for an Account Manager to expand our client Account Management team and be the primary point of contact for several of our key clients across multiple sports vertices.

The person will be required to work directly with clients to understand their needs and objectives, suggest how they can achieve these using our digital technology products and continually expand the development roadmap for the client, whilst exploring new growth opportunities.

This role is vital in ensuring our clients see value from their investment in InCrowd’s technology and services, and that through this success we are able to continually develop the accounts.

Through a close working relationship with clients, the candidate will also help feed into the internal product roadmap, utilising feedback and requirements from clients to help ensure our products remain market leading and relevant

Required Skills and Experience

  • An excellent relationship manager who can communicate effectively with stakeholders of all levels both internally and externally
  • A commercially minded individual, who looks to seek out new business opportunities
  • Highly organised and intuitive individual who enjoys problem solving
  • Ability to deal with competing demands in a fast-paced environment
  • Experience in a similar role (account management, digital project manager, digital marketing manager) within Sport or DIgital
  • Friendly and personable with the ability to build a rapport with people they meet and deal with
  • Confident and articulate when engaging with clients
  • The ability to successfully manage difficult situations and conversations
  • A self-sufficient individual who is happy taking the lead

Desirable Skills and Experience

  • Experience working with digital marketing technologies (e.g. apps, websites, CRM, marketing technologies) and data
  • 3 years + experience in a similar role
  • Project management or project delivery experience
  • Experience working with high profile brand/rights holder campaigns
  • An understanding of the world of sports sponsorship and business
  • A passion for sport
  • Experience of working in a fast-paced agency or product business environment delivering for brands or rights holders
  • Understanding of agile working and development teams working in sprints
  • Experience utilising relevant project and account management software such as Slack, Jira, Forecast, etc.

What will you be doing for InCrowd?

  • Developing and overseeing key relationships and day-to-day client management
  • Working with clients to use our digital and data technology to help achieve their business objectives
  • Responsibilities:
    • Oversee the commercial success of specified accounts, ensuring we deliver value for clients, whilst also delivering value back to our business.
    • Acting as the conduit between the client and internal Project and Delivery team in building out digital enhancement road maps and specifications
    • Manage the day to day running of specified accounts, ensuring contractual commitments are adhered to, new opportunities are uncovered and ultimately the client becomes an InCrowd ambassador
  • Guiding on best practice activation, engagement and fanbase growth initiatives to help achieve the clients objectives (e.g. across memberships, video streaming or ticketing)
  • Produce relevant, timely reports for both the client and Account Directors, highlighting performance of InCrowd in supporting the clients commercial objectives and making recommendations
  • Support new business in pitch presentations, costings and providing case studies of successful account metrics
  • Keeping track of client projects and tasks ensuring they are delivered on time and clients are informed accordingly
  • Ensure clients extend their agreements and take advantage of our ever growing suite of digital assets
  • Visiting clients across the UK (and abroad where needed) to build relationships
  • Reporting into our Commercial Account Director to provide status updates and working collaboratively with other Account Managers to ensure client happiness and business success

What we offer

InCrowd offers a healthy, friendly and creative environment. We are proud of our culture and excited about the next steps for the company.

We also offer:

  • Company benefits.
  • Access to high profile sports events
  • Support for additional training and education.
  • Social events throughout the year both in person and online
  • Opportunity for significant career progression in a fast-developing team.
  • Hybrid work offering

We are a group of highly skilled individuals with a healthy, friendly, creative and relaxed environment. There are often sporting and team events you can join if you wish and we like to nurture and support each other – research groups, training and conference budgets are part of our culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.

Up for the challenge?

Send us your CV and something that shows us why you’re perfect for the role. This can be anything; a covering email, a video or perhaps a case study of previous work….. we want to find out more about you.

Contact us now at jobs@incrowdsports.com

Senior Digital Manager (China) – NBA

The position will work with NBA China’s key Digital media partner to co-create unique NBA digital experiences, value added products and events, to promote NBA brand, drive NBA innovation and fans growth in China, while support partner’s membership system, user experience and business expansion.

The position will be responsible for design, manage and provide value added service, content and other products that can benefit NBA and partner’s memberships; Develop and execute co-branded campaigns to promote key initiates of the NBA and partners, with initiatives spanning across Content, Events, Digital Collectibles, Gaming, Merchandise and Youth Basketball, among others, utilizing the tools and assets from the NBA and partners.

MAJOR RESPONSIBILITIES 

· Design and execute innovative value-added services to help partner and NBA membership growth; include but not limited to content, virtual product, digital collectibles, joint membership, merchandise, and O2O events etc.

· Work with in- and external stake holders to manage the full life cycle of NBA digital collectibles. Including requirements coordination, product design, marketing promotion, accomplishments and revenue tracking, marketing + channel effectiveness measurement and optimization, performance and opportunities evaluation etc.

· Develop campaigns in collaboration with NBA digital partner during key season tentpoles (Global Games, NBA Tip-Off, All-Star Weekend, Playoffs and Finals, Draft), to promote related products, initiatives and both side’s memberships.

· Identify new promotion channels and fan acquisition opportunities.

· Work closely with internal BUs to identify collaboration needs and define requirements on partner’s platforms. Assist in developing project plans and timelines.

· Provide insight and support to institutional campaigns. Work with internal and external stakeholders to ensure effective and efficient execution of projects.

· Manage vendors on various projects, establish KPIs, evaluate results and ROIs, and track progress to goals.

· Stay up to date with next generation internet experience, digital product, digital collectibles, marketing, entertainment, social media trends, strategies and players.

REQUIRED SKILLS/KNOWLEDGE 

· Proven track record in working with successful digital product or membership system;

· Knowledge and understanding of digital collectibles, gaming, cross membership, value added services for end users, cross-border marketing;

· Able to manage full project life cycle, including planning, resource gathering, execution, analysis, reporting and presentation.

· Strong knowledge of the NBA, basketball and sports industry.

· Great understanding of existing and next generation of basketball and pan-entertainment fans.

· Ability to understand and learn new systems quickly and maximize the potential of available tools.

· Ability to understand complex ideas and problems with strong ability to identify, communicate, and advocate for solutions at both high and granular levels.

· Strong ability to develop analysis, interpretation, and presentation

· Fluent in oral and written English and Mandarin Chinese.

EXPERIENCE NEEDED

· 5+ years of experience in digital industry or key digital platforms, familiar with membership product/system of digital platforms, with experience in promoting consumer membership.

· With exposure to digital product strategic planning, design, operation, marketing, data tracking, O2O events, monetization and supplier management etc.

· Experience in collaborating with multiple parties and managing projects.

EDUCATIONAL BACKGROUND REQUIRED

· Bachelor’s or advanced degree

· Experience in digital product management and operation

· Experience in membership product and digital collectibles is a plus

Digital Learning And Projects Manager – The Premier League

Overview

The Premier League is responsible for the development of the Professional Game coaching workforce in partnership with the Professional Game partner organisations (PL, FA, EFL, PFA, LMA) via the ongoing delivery of the Integrated Coaching Strategy (ICS.) The Premier League have developed a long-term strategic plan named the Elite Coaching Plan (ECP) with the goals of; 1) Elevating the quality of the English Coaching System and; 2) Changing the global perception of the English Coaching System.

The role

The purpose of the role is to project manage learning and technology-based projects that support the coaching workforce across all Premier League and EFL Clubs. As a Digital Learning and Project Manager you will:

· Develop and project manage the digital learning strategy for the wider professional coaching workforce within Premier League and EFL Clubs

· Assist with the creation and implementation of coach development and support content through the innovative use of technology and digital learning strategies

· Harness the role of the Learning Management System (LMS) – the Premier League’s virtual learning environment – to enhance coach engagement and experience

· Work closely with the Digital Learning Lead to design programmes in line with the ‘Premier League Learning Approach’

· Develop and implement blended learning concepts including the use of different delivery methods and media (e.g. face to face, e-learning, apps, eBooks, video, podcasts, virtual classroom and other digital tools)

· Manage the rollout and content production of a new Pro Game Coach App and work with the professional game partners (FA, EFL, PFA, LMA)

· Drive consistency in solution design, using digital learning best practice and innovation while continuously building knowledge of new digital learning solutions, keeping up to date with new thinking

· Work closely with all project staff to ensure that systems and processes across ECP projects are coherent

· Manage relationships and communicate with stakeholders including Clubs and Professional Game Partners including the PFA, EFL, FA, and LMA

· Perform any other duties or responsibilities as the Premier League may reasonably require

Requirements for the role

· Experience managing Digital Learning projects applying project management methodology on large-scale, high profile projects (ideally in elite sport)

· Understanding of Instructional Design

· Professional qualification in project management or similar

· Proficiency in Microsoft Office

· High level communication (oral and written) skills

· High level emotional intelligence and interpersonal skills

· High level planning and organisational skills

· Leadership – experience in implementing a project vision

· DBS clearance – to be obtained via Premier League, prior to job offer

Nice-to-haves for the role

· Degree level or equivalent

· Experience of working in education and the Football industry

· Understanding of the principles of Coaching and Coach Development

The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. All appointments will be made based on merit.

To apply, please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Sunday 17 April 2022.