Technical Account Manager – TIXR

About Tixr

“Tixr, the largest, fastest-growing privately-held primary ticketing and event commerce marketplace in the world, is transforming the ticket-buying experience globally. Born from a fan-focused frame of mind, the Tixr platform empowers large-scale events, music venues, and sports properties with innovative solutions to highly complex ticketing and e-commerce needs. Founded in 2013 in Santa Monica, CA, and now with its European headquarters in Central London, Tixr’s modern, unified commerce experience supports all types of events across Europe and North America. Tixr Europe has partners such as Forbidden Forest, Egg London, Leicestershire Cricket, Eden Ibiza, and The Royal Windsor Horseshow. From prestigious UK music festivals and to premier sporting events and cultural experiences, Tixr’s platform delivers an almost limitless suite of commerce offerings beyond admission tickets.”

Please note: Only applicants without the need for a UK working visa will be considered.

The Opportunity

Tixr is seeking a skilled Technical Account Manager (TAM) to join our growing team. Working within our client success team, you’ll execute technical implementations and provide expert product support to ensure client satisfaction and retention. Reporting to our Senior Client Success Manager, you’ll play a crucial role in delivering technical solutions that meet our clients’ complex needs and in a timely manner.

This is an exciting opportunity to join a rapidly growing ticketing and event commerce platform, where you’ll work with a talented team to implement technical solutions for some of the industry’s leading events and venues. You’ll develop deep product expertise through hands-on implementation work while collaborating with cross-functional teams to ensure client satisfaction and innovation through product development.

About The Role

The Technical Account Manager (TAM) is a critical part of our client success team, responsible for managing and resolving technical support tickets, configuring platform builds, and ensuring optimal system performance. This is a primarily non-client-facing role, ideal for a detail-oriented individual who thrives in a fast-paced environment, excels at problem-solving, and has a passion for technical precision.


Responsibilities:

1. Platform Expertise

  • Become an expert in the Tixr platform and its core technical functionalities, including advanced proficiency in the Tixr Door, Print Agent and other supporting technologies.
  • Maintain up-to-date knowledge of platform capabilities, updates, and integrations from product releases to ensure optimal system performance
  • Develop in-depth knowledge of our platform, including advanced configuration, integration, and troubleshooting.
  • Maintain and update technical documentation and procedure documents for internal and external use.

2. Technical Support and Ticket Management

  • Own the ticketing queue for agreed accounts, responding to and resolving technical support requests within SLA timelines.
  • Troubleshoot complex issues and collaborate with development teams as needed.

3. Implementation and Platform Builds:

  • Configure, build, and maintain platform setups for events and products to meet organisational and client requirements.
  • Build seating maps from diagrams and layouts provided to a high standard and with attention to detail.
  • Ensure smooth internal technical processes during onboarding phases and client go-lives.
  • Keep project management tools updated for the client success team to follow progress.

4. Operational Monitoring and Reporting

  • Monitor client usage and performance, identifying areas of improvement and making suggestions as needed.
  • Provide regular performance reports with actionable insights to improve platform usage to maximise revenue.

5. Collaboration and Support

  • Act as a technical resource for internal teams, including Client Success Managers and Partnerships, addressing platform-related queries.
  • Log product feedback and feature requests to assist the product team with prioritisation.

6. Process Improvement

  • Develop and refine workflows and templates to enhance technical task efficiency.
  • Identify opportunities for automation or optimisation in technical processes.

7. On-Site Support

  • Support clients with on-site technical support for live events, delivering training and helping to troubleshoot queries in live time.

8. Other

  • Support a busy growing office with administration tasks as required. This may include answering Fan Support queries in a queue at peak times or supporting in generic admin tasks.

Qualifications:

  • 2+ years in sports ticketing, theatre ticketing or any other reserved seating platform
  • Experience with season ticketing, renewals, invoicing, and postseason is a plus
  • Excellent project management skills
  • Great communicator with professional demeanor
  • Highly organised and detail-oriented
  • Passion and appreciation for technology, design, and live events
  • Experience of learning new systems and features quickly
  • Strong service orientation
  • Proven ability to work efficiently in a fast paced environment, managing multiple priorities with minimal oversight.
  • Strong problem-solving skills, with a proactive approach to identifying and resolving technical challenges.
  • Familiarity with performance monitoring tools.
  • Commitment to client experience, retention and implementing feedback loops.
  • Excellent verbal and written communication skills for effective interactions.
  • Proficiency in data analysis to understand usage patterns and feedback.
  • Ability to find ways to automate and eliminate human errors, wherever needed
  • Experience of working in small teams/a start up environment
  • Passion and enthusiasm for the entertainment and events industry

This role is a hybrid work environment with a minimum of 3 days per week at our Central London office, located near London Bridge.

The Perks:

  • Salary Range: £35,000 – £50,000
  • Eligible for bonuses and equity
  • Unlimited Holiday Policy
  • Paid Equipment
  • Paid Holidays & Birthdays Off
  • Team Events
  • Ticket hookups

We think this role might suit you if you are or have previously been:

  • Ticketing Manager in a sports venue
  • Box Office Manager in a theatre or arts or fringe festival venue
  • Client Success/Support, Technical Coordinator in a ticketing SaaS company

Tixr is modernising live and virtual events commerce providing end-to-end execution for events that serve over 50,000 fans daily across the world and make a material impact on our partners’ revenue and operations. We’re hyper-focused on large-scale, complex event organisations that require high-performance systems, agile development and white-glove service with rapid response times.

The Tixr Platform provides event ticketing and entertainment commerce with merchandise, food & beverage, and Livestream and a full-scale system that supports registration, point-of-sale and scanning software as well as a variety of additional services, inclusive of payment processing, security support, data insights, promotions strategy, fan support, on-premise support, and 3rd party integrations.

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Tixr is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of age, gender, sexual orientation, gender reassignment, race, ethnicity, religion or belief, disability, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected under the Equality Act 2010.

We are also committed to making reasonable adjustments to support applicants with disabilities or special needs. If you require assistance during the application process or adjustments to perform your role, please contact our Human Resources department to discuss how we can support you.

The pay range for this role is:

35,000 – 50,000 GBP per year (Tixr UK)

Apply here.

Creative Producer – Partnerships – Chelsea FC

About the job

JOB TITLE: Creative Producer Partnerships

DEPARTMENT: Marketing

LOCATION: Stamford Bridge, Cobham and travel as necessary to matches

CONTRACT: Permanent

JOB FUNCTION:

Do you want to work for one of the world’s leading football teams, as part of their in-house video production team, Chelsea Creative Studios?

Chelsea FC is one of the world’s most iconic football clubs. Founded in 1905, it is one of the most decorated European Clubs with accolades that include:

Men’s team: six domestic Premier League titles, eight FA Cups and two UEFA Champions League titles.

Women’s team: seven domestic Super League titles, five FA Cups and two League Cups.

We are looking for a digital first producer to create content that raises the profile of the club, entertains fans of both the men’s and women’s team, and crucially supports the marketing team in delivering value for the club’s partners. All videos produced need to be in keeping with Chelsea’s brand, be of a high standard and be highly engaging for our fans across the world.

The majority of our output is digital first, published on YouTube, web, app and social media channels. That said, there is an ambition to develop innovative content formats in-house or with partners that can be distributed or streamed via a wide range of broadcast platforms.

MAIN RESPONSIBILITIES:

Idea generation (25%)

• Work with the partnerships team to disseminate (or help develop) briefs, turns these briefs into creatively valuable and commercially viable ideas

• Collaborate with the wider marketing team to develop idea for video assets that support campaigns

• Pitch and develop new ideas that will engage Chelsea’s men’s and women’s fan base, whilst providing plenty of brand-friendly attribution for our partners

• Create decks, scripts, storyboards etc to communicate these ideas internally and to partners for sign-off

• Agree on KPIs and targets with the partnership and/or marketing team

Lead the planning and execution of video shoots (50%)

• Work with the production managers to plan and organise video shoots, primarily at the training ground in Cobham or the stadium

• Agree on call sheets, shot lists and timings with key stakeholders

• Lead video shoots in terms of set-up, directing talent, e.g. football players, as well as camera operators and production assistants

• Liaise with the Communications department and coaching staff for sign-off when required

• Ensure all ideas and output align with Chelsea’s brand, tone & style and upholds the club’s values

Oversee edit and post-production (25%)

• Brief edits and post-production eg motion graphics

• Manage the sign off process

• Create assets that generate commercial value for partners and are engaging for fans.

• Ensure the quality of output is both industry leading and consistent across club, social and partner video production.

PERSONAL SPECIFICATION:

• 5+ years’ experience, creating digital first, branded content. Ideally in a range of roles (producer, director, editor, production management etc)

• Highly creative, collaborative and embody a growth mindset

• Proven track record of developing great creative ideas in terms of taking a brief, converting ideas into pitch decks/storyboards/scripts through to delivering high quality assets

• Strong communicator with the ability to quickly and clearly explain ideas to a range of stakeholders e.g. senior management, talent (football players), clients (partners/sponsors) as well as the people making the videos

• Experience of working with talent e.g. football players, athletes, musicians, actors etc. in a high-pressure environment and under strict time pressures

• Proficient using Premier Pro video editing software

• Well-versed across social media platforms, with a strong interest in sport & entertainment, as well as being in touch with youth culture

• Worked across a range of video production output, from short form social edits to longer-form YouTube output, from adverts to branded content

• Experience in production management, for example, running production meetings, scheduling, budgeting and assigning roles and responsibilities

• Excellent interpersonal skills, operates with gravitas and builds stakeholder trust with ease.

• An interest in the Premier League and Women’s Super League

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company’s premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.

Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for. The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Apply here.

Salesforce Marketing Cloud Specialist – Sportian

About the job

Are you ready to join our team and revolutionize the world of sports

Sportian is a global end-to-end technology solutions provider that enables growth for the sports and entertainment industry through its digital ecosystem. Created through a joint venture between Globant and LALIGA, it is the only organisation that combines cutting-edge technology capabilities with the insights of a leading sports competition.

Right now, we are looking for Marketing Automation Specialist to join our team at Sportian!

You will get the chance to:

  • Establishment of personalized campaign strategies focused on improving engagement to optimize the qualification and monetization of the database.
  • Management and sending of multichannel campaigns throughout the ecosystem.
  • Preparation of reports based on the objectives of the campaigns and business.
  • Interlocution and management with clients. Coordination of the work of the creative agency.
  • Preparation of reports with recommendations and next steps for the continuous optimization of the communication strategy.
  • Interlocution with internal and external stakeholders to ensure the success of the project.

What will help you succeed:

  • At least 2 years of experience with Salesforce Marketing Cloud.
  • At least 2 years of experience programming automated communication Journeys in Salesforce Marketing Cloud.
  • Experience in the layout, composition, and sending of newsletters.
  • Working with complex databases and a high number of users.
  • Experience with sending Push notifications and other channels like SMS, etc.
  • Fluent in English (C1 level).
  • Knowledge of HTML and graphic design (Photoshop) or other CRM tools is a plus.
  • Experience in an app environment is a plus.
  • Coordination and communication skills to work collaboratively with other technical and product departments.
  • Proactivity and results-oriented.
  • Organization and attention to detail

Are you ready?

Apply here.

Communications Executive – The Premier League Charitable Fund

About the job

Application Deadline: 15 September 2024

Department: Premier League Charitable Fund

Location: London, UK

Compensation: £35,000 / year

Description

The Premier League Charitable Fund is looking to appoint an experienced Communications Executive on a fixed-term basis. This new role will support the Communications Manager to use communications to drive forward the work of the charity, ensure recognition for the funders and raise awareness of the work of both the charity itself and the Club Community Organisation (CCO) network.

The Communications Executive will be responsible for the day-to-day delivery of the communication action plan. This is a broad and varied role in a small and committed team and will include regular collaboration with Policy, Communications, Editorial and Marketing colleagues from the Premier League. The person we appoint will need to have excellent written and oral communication skills and great attention to detail. The role will be fast paced and wide ranging, from drafting copy and creating case studies to procuring branded materials and merchandise. The person will need to have excellent interpersonal skills, the ability to build relationships and work well with a diverse range of stakeholders.

Who We Are

Established in 2010 to support the delivery of the Premier League Communities strategy, the Premier League Charitable Fund is one of the biggest sports charities in the world, distributing more than £35million a year to professional football club community organisations (CCOs), from the Premier League and partners.

The independent charity supports CCOs in delivering high quality projects and evidences its success to key stakeholders.

The Premier League Charitable Fund aims to create positive and lasting sporting, social, health and education outcomes for a wide range of beneficiaries, especially children and young people. The Premier League Charitable Fund team supports and inspires impactful work via 92+ CCOs, including those in the Premier League and English Football League. In turn, their work directly benefits more than 500,000 individuals at thousands of community venues and schools each year.

The Premier League Charitable Fund is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements

The role

The main duties will include but not be limited to:

  • Supporting on the collation of Club Community Organisation data and insights to inform Premier League and Premier League Charitable Fund communications, and to create a compelling case for support from a range of Premier League Charitable Fund stakeholders.
  • Helping to monitor what is being said about the Premier League Charitable Fund, and Premier League community programmes funded via the Premier League Charitable Fund, in traditional and online media, and via club and CCO websites and social media.
  • Content generation including drafting relevant communications for internal and external audiences, such as, media release templates, case studies, briefing documents, newsletters, impact reports, articles and social copy.
  • Supporting with effective communications around the delivery of community activities and events as required, including project planning and delivery, to ensure high-quality activity for participants and stakeholders.
  • Supporting the Senior Communications Manager to design, develop and roll out communication toolkits, templates and resources, as required by the Premier League, programme leads or the CCO network.
  • Working with the Senior Communications Manager and communication providers and partners to develop content as required (eg film makers, resource providers, talent, etc).
  • Liaising with the Premier League’s Community, Communications and Digital teams to effectively use social and digital channels when promoting Premier League programmes delivered through the Premier League Charitable Fund.
  • Creating a library of case studies and stories from CCOs, to inform a range of stakeholders about the collective impact of work supported by the Premier League Charitable Fund, in particular our funders and partners. Helping to align these to relevant campaigns, themes or calendar moments.
  • Coordinating administrative and logistical elements of Premier League Charitable Fund events and conferences, including Premier League Charitable Fund spokesperson activity.
  • Working collaboratively with the Premier League Charitable Fund Impact team to continually improve quality of CCO case studies.
  • Helping to deliver communication-related training and CPD to the Premier League Charitable Fund and the CCO network, including sharing good practice as a result of learning, development and innovation.
  • Supporting colleagues to procure relevant appropriately branded materials to help promote the Premier League community programmes and the Premier League Charitable Fund. This could include working with Premier League marketing colleagues and external suppliers to ensure event branding, merchandise and kit (for goody bags, participants or staff) is fit for purpose and good value for money.
  • Ensuring the Premier League Charitable Fund is well-informed of other initiatives and organisations working in charity communications, through participating in relevant external groups and networks.
  • Keeping up-to-date with current communication opportunities and good practice within the sports, charity and voluntary sectors, disseminating to relevant audiences, as necessary.
  • Where appropriate, carrying out other duties as may reasonably be required, giving support to other members of the team at busy times.

Requirements For The Role

  • Communications experience in a fast-paced environment with the ability to build effective relationships at all levels.
  • A successful track record of using communication to achieve organisational objectives.
  • Strong writing, editing, proofreading, publishing and report development skills.
  • Excellent interpersonal, influencing and relationship management skills.
  • Ability to work effectively under own direction and demonstrate effective strategic leadership without close supervision or day-to-day management.
  • Ability to communicate well to and with a range of audiences including children and young people, and using different mediums, with written skills to an excellent standard.
  • Project management skills, including the ability to manage a complex network of stakeholders.
  • Team player with excellent planning and organisational ability.
  • Ability to work effectively under pressure, make sound judgement calls and solve problems.
  • An understanding of and commitment to equality, diversity and inclusion, and inclusive communications, and how they relate to the role.
  • A commitment to and understanding of the importance of safeguarding in relation to communications activity.
  • High level of computer proficiency, particularly with MS Office packages.
  • Willingness to travel within England and Wales.
  • A satisfactory enhanced DBS check will need to be completed.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Sunday 15 September 2024.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact recruitment@premierleague.com

Apply here.

Content Planning Manager – The Premier League

About the job

Application Deadline: 15 September 2024

Department: Digital

Location: London, UK

Description

Overview

The Premier League’s digital media channels perform a vital role in helping grow the global reach of our competition, increasing engagement among football fans while supporting our member Clubs, broadcast licensees and commercial partners.

This exciting new role in our Digital Media team will lead on content planning across the Premier League’s digital media output on owned and operated channels.

The ideal candidate will have a content and/or marketing background, an affinity for sports, and experience of agency management.

This role will work closely with core members of the Content Delivery team and Premier League Productions’ Digital & Creative team along with external agencies to support on the timely planning and delivery of content throughout the year, ensuring that major moments and campaigns are recognised and delivered with excellence, alongside high-quality business as usual output.

This role will also work closely with the Premier League’s Communications, Marketing and Commercial teams on the planning and delivery of key milestones for the wider business to ensure coordinated narrative and optimised engagement.

The right candidate will have an excellent awareness of what the Premier League does both on and off the field, exceptional editorial judgment, meticulous attention to detail and a strong background in digital video content production.

Who We Are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

This is a new role created to help lead content planning and distribution across the Premier League’s digital media output across owned and operated channels.

This role is fundamental to the delivery of the Premier League’s digital media business and involves, but is not limited to, the following duties:

  • Advocating for and explaining the rationale behind content positioning across multiple platforms to a range of stakeholders
  • Applying an organisation and a project management style lens to content, campaigns and new platform launches
  • Scheduling and hosting creative sessions aimed at establishing our approach and creative executions to campaign moments and spikes across operated and owned channels
  • Sharing weekly email updates with Digital Media team, highlighting planned content
  • Supporting the wider team in managing and building strong, two-way relationships with our agencies. This includes clearly mapping out roles and responsibilities on a project-by-project basis, overseeing campaign development and management and giving creative input and guidance, to ensure we are driving the best possible content from shoot days
  • Ensuring our regional agencies are included and involved in updates, content plans, campaigns and discussions with good lead time, so they can collaborate and adopt for regional channels in a way that best works for their audiences
  • Assessing performance, content gaps and opportunities in line with KPIs and objectives to see us achieve results and set the standard in the industry and beyond
  • Ensuring a collaborative approach across campaigns and projects that are running in tandem
  • Contributing to the content strategy and communicating its value and importance simply and clearly to a variety of stakeholders
  • Identifying trends, patterns and actionable insights from different data points and through observation
  • Clearly and concisely communicating the role that different channels play (owned and operated) and how to leverage content to drive deeper relationships with fans
  • Planning and managing creation and roll out of content and ensuring that it is maximised across a range of channels
  • Ideation of creative cross-platform content ideas that align with insights, data and wider strategy

Requirements For The Role

  • Considerable professional experience in digital content development and planning, at agency, production company, or related role
  • Demonstrable passion for creating content to the appropriate audience, and knowledge of those subjects which inform, educate & entertain the audience
  • Specific experience in a planning or coordination role, including agency management, and managing multiple workstreams efficiently with clear deliverables
  • Familiarity with traditional and digital marketing channels, content marketing and distribution platforms and consumer analytics
  • Understanding and appreciation of communications and brand
  • Experience of brand messaging, tone of voice, and content alignment
  • Ability and experience of working within an editorial environment to craft and deliver stories to drive business goals
  • Educated to degree level with experience of managing and producing multimedia content in a fast-paced environment. Education / qualification in multimedia content creation preferable but not essential
  • Strong creative eye, including an appreciation of brand and creative, to deliver a clear editorial vision for the lifecycle of content across multiple platforms
  • Strong organisational skills with the ability to schedule and prioritise multiple work streams effectively
  • A motivated, self-critical, proactive and ambitious individual with exceptional communication skills
  • Collaborative and open-minded team player with the confidence to deal with senior internal and external figures
  • Keen sports fan with a solid knowledge of the Premier League’s structure and context in the industry
  • An individual with an interest in content that spans beyond football, encompassing different cultural touch points and trends that sit beyond sport
  • Excellent and adaptable writing ability
  • Meticulous attention to detail
  • Armed with strong relationship building skills and keen to bring others along on the journey
  • Equipped with exemplary communication, planning and organisational skills
  • Ability to demonstrate creative vision and identify innovative solutions

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is 15 September 2024.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact recruitment@premierleague.com

Senior Metaverse Manager – Manchester City FC

About the job

Closing Date of Applications – 05/09/2024

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

To lead the identification, development, and implementation of new growth opportunities in the metaverse, working collaboratively across the business to further the enterprise value and increase brand exposure of CFG

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

  • Define and implement the strategic direction of the Metaverse team, with the support of the Head of Esports, Gaming and Metaverse
  • Build and line-manage a Metaverse team with responsibility for recruitment, training and professional development of the team
  • Have responsibility for the creation and financial delivery of business plan against budget, with the support of the Head of Esports, Gaming and Metaverse
  • Lead and have responsibility for the identification and delivery of key Metaverse projects to include within Virtual Worlds, Web3/Blockchain, Extended Reality and Artificial Intelligence
  • Lead and have responsibility for the development of metaverse-related research, insights and benchmarks, to create a centre of excellence, able to share knowledge group-wide
  • Lead and have responsibility for the strategic planning, budget management and day-to-day operations of ongoing Metaverse projects
  • Collaborate with internal stakeholders and CFG partners to develop, refine and deliver opportunities, across Metaverse-related project workstreams group-wide
  • Collaborate with internal stakeholders, providing knowledge and expertise to support the sale and management of metaverse-related partnerships and IP rights
  • Be the point of contact for internal stakeholders and partners for information, input and delivery support for metaverse-related projects
  • Provide sector insight and deliver presentations to internal clients across CFG and external partners as relevant

What we are looking for

Essential

  • Intimate understanding of Virtual Worlds, Web3/Blockchain, Extended Reality and Artificial Intelligence
  • Excellent understanding of the wider metaverse ecosystem including governance, regulatory structures and business models
  • Strong understanding of key business & strategy concepts, including market sizing, financial analysis, business case development & strategy planning
  • Highly capable user of Microsoft Office, able to efficiently build well-structured and flexible ‘client ready’ models, create ‘client ready’ decks
  • Competent manager of people, able to develop strong interpersonal relationships and support others in their personal and professional development
  • Able to develop stakeholder management relationships with managers across CFG departments
  • Ability to communicate complex information or analysis concisely to non-technical audiences across CFG
  • Solutions-focussed approach
  • Analytical mindset and able to present information clearly and concisely
  • Results orientated and drives to meet internal deadlines for providing work outputs
  • Flexibility – able to pivot quickly across a range of projects that could vary significantly by entity / client / project focus / deliverable / scale / timeline / approach / manager style

Apply here.

Paid Media Executive – Arsenal FC

About the job

The Role

We are looking for a Paid Media Executive to deliver and report on our paid media campaigns, supporting a wide range of our teams including Arsenal Direct, Stadium Tours, Arsenal Women, Partnerships, Venue, Memberships and more.

You will ensure our campaign content is amplified and promoted to the highest standard and work collaboratively across our club to make sure all requirements are met whilst providing regular updates to our wider teams.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

  • Create best in class campaigns – you’ll deliver, analyse and optimise our global paid media campaigns in line with strategic objectives, across all ad platforms but especially Google Ads and Meta
  • Champion innovation – you will continuously keep up to date with latest trends in paid media and advise the wider team on opportunities and campaign optimisation
  • Produce engaging content – you’ll diligently write engaging ad copy, setting up campaign structures and audiences which meet best practices with tailored ads
  • Proactively monitor and report – you will generate reports to analyse performance, inform optimisations and communicate results to the wider club
  • Collaborate with the wider team – you’ll support the wider Paid Media team to deliver wider campaigns when required

What We Are Looking For

  • Proven experience in a similar paid media role – you will have previous experience in a paid media role with a strong understanding of digital and social media marketing
  • Excellent analytical skills – you’ll be confident in data reporting with a good knowledge of website analytics
  • Technical expertise – you will have strong technical understanding of ad platform management including Google Ads, Meta Ads Manager, and other ad platforms
  • Proactive team player – you’ll have experience of supporting integrated digital marketing campaigns with the ability to work individually and as part of a team
  • Flexibility – you will be able to support outside of traditional working hours to capitalise on key moments such as match days and transfer windows

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme
  • Generous holiday allowance which increases with your length of service
  • Great internal learning and development programmes
  • A flexible hybrid working model
  • Priority access to apply for match tickets
  • A competitive health and wellbeing benefits package
  • A leading Employee Assistance Programme
  • Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date – Friday 9th August 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Apply here.

Journalist – MCWFC

Location:  

Manchester, GB

Opening Date:  30 Jul 2024

Full Time / Part Time:  Full Time

Contract Type:  Permanent

Closing Date of Applications – 13/08/2024

Our Story

Manchester City Women is an English football club initially founded by City in the Community in 1988. Relaunched by a formal partnership with Manchester City FC, MCWFC entered the FA Women’s Super League and professionalised in 2014. Success has followed in not only the FAWSL but also the Women’s FA Cup and Continental Tyres League Cup, while the team has regularly competed in the UEFA Women’s Champions League. ​

​The team plays its home fixtures at Joie Stadium, a 7,000 capacity arena. The stadium sits on the wider Etihad Campus, which also encompasses the City Football Academy, a state-of-the-art training and development facility that houses its women’s, men’s and academy teams. ​

Our Winning Team

Our Written Content team bring Manchester City stories to life, allowing fans across the world an insight into what goes on inside our club every single day. With a particular focus on our Women’s output, this role within our editorial team requires a strong knowledge of City’s professional history and the wider WSL, as well as an enthusiasm to celebrate our players’ achievements and elevate their profiles both on and off the pitch.

 As a Journalist, you’ll be a custodian of our history, using the power of football and journalism to engage with supporters across our digital platforms, with high-quality news and feature writing at the heart of our offering. A pro-active self-starter, you’ll be joining an inclusive team within a fast-paced environment. Driven by collaborative working and a passion for storytelling, you’ll be a key player in delivering a best-in-class product.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. Assist the Head of Editorial and Managing Editors in all daily tasks.

2. Cover live matches, particularly for our women’s team but also across men, EDS and U18s, producing match reports, live blogs, interviews and match galleries. Ability to write accurately under pressure is vital.

3. Able to provide high quality written copy for web/app, digital magazine and matchday programmes

4. Play an important role in producing content around Women’s team milestones and anniversaries.

5. Assist with content optimisation, maintaining high standard of website hygiene and best practice in SEO.

6. Help maintain excellent stats, records and milestones database, which help service video, social and design teams.

7. Create and execute new content ideas, always looking to find innovative strands that challenge our readership.

 

What we are looking for

Essential

  • Professional qualification in journalism and at least one year of experience on fast-paced news desk.
  • Ability to develop contacts with former Manchester City players/managers/staff.
  • Experience using CMS
  • Excellent knowledge of Manchester City men, women, EDS and U18s.

Desirable

  • Full Driving License
  • Experience in conducting interviews and presenting on camera.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. 

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.


Apply here.

Branded Content Producer – Manchester City FC

About the job

Closing Date of Applications – 15/07/2024

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

The Branded Content Producer will play a crucial role in creating high-quality, engaging content that resonates with our fanbase and meets the needs of our commercial partners.

This involves producing compelling videos that subtly incorporate brand messaging. Working alongside Manchester City’s commercial partners, the focus is on storytelling that entertains and engages our audience, allowing a brand’s identity to shine through in an organic and authentic way.

The content can range from short-form TikTok clips to long-form documentaries, showcasing the versatility and creativity required in this role.

You will be responsible for all aspects of content production, from ideation to publication, with a hands-on approach to post-production expected. The ideal candidate will have a strong ability to work in a fast-paced, dynamic environment.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

  • Content Production: Plan, produce, and edit a range of branded content projects that enhance audience engagement and meet the requirements of our commercial partners.
  • Editing: You will be expected to edit to a high standard the content you and your colleagues shoot across our production schedule, utilizing advanced editing skills to create polished and professional content using Adobe Premiere Pro and other relevant software.
  • Hands-on Filming: Operate cameras and other filming equipment to capture high-quality video content, ensuring all shoots are aligned with brand guidelines and objectives.
  • Collaboration: Work closely with the Commercial Media Producers, Managers, and Creative Director to develop innovative content ideas that align with partner strategies and budget constraints.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, influencing project outcomes through technical expertise and strategic insights.
  • Trend Integration: Stay up-to-date with the latest trends in social media and branded content, incorporating new ideas to keep our content fresh and relevant.
  • Flexible Work Hours: Be prepared to work non-standard hours, including some weekends, to accommodate the filming schedule of football events.

What we are looking for

Essential

  • Strong knowledge of all areas of production, including Adobe Premiere Pro and camera operation.
  • Proven experience managing multiple creative projects simultaneously.
  • Demonstrable experience in a professional production environment.
  • Strong ideation skills and the ability to work effectively in a multi-camera environment.
  • Excellent organisational skills and attention to detail.

Desirable

  • Experience in producing branded content, and working in sports media.
  • Knowledge of social media platforms and trends, particularly TikTok and Instagram.
  • Previous experience in football content production.
  • Any other knowledge or ability across the Adobe Creative Suite.
  • Language skills in Spanish, or any other language.

Apply here.

International Engagement Manager – The Premier League

About the job

Application Deadline: 21 June 2024

Department: Commerical

Employment Type: Permanent – Full Time

Location: London, UK

Description

The Premier League is the most watched domestic sports competition in the world, with a global broadcast audience of approximately 3 billion viewers each season. As part of the League’s work to both maintain and enhance its pre-eminent market position, the League is continuing to expand its work overseas, which includes the establishment of local offices in key markets and a range of events, campaigns and initiatives delivered in collaboration with Clubs and partners.

The Premier League is now seeking to recruit an International Engagement Manager within its Commercial Department to support, manage and enhance this work and to ensure the League is delivering maximum value for its member Clubs and partners. This new role will include, amongst other things, playing a key role in the Premier League’s international pre-season match and tournament programme and supporting the management of the League’s commercially-focused international engagement activity with Clubs and partners.

Who We Are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 188 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role

The International Engagement Manager will be responsible for the following duties:

International Engagement

  • Working closely with the League’s international offices and full range of departments to deliver value for the League’s commercial programme within the League’s broader international activities
  • Supporting the Partnerships, Business Development and Marketing functions in identifying and facilitating compelling commercial, brand and/or marketing opportunities for Clubs as part of the League’s international activities
  • Working closely with the League’s international offices and departments to coordinate, manage and enhance Club engagement in relevant international activities

Pre-Season Match and Tournament Programme

  • Supporting the development, management and delivery of Premier League-branded pre-season matches and/or tournaments in international markets
  • Working closely with key internal and external stakeholders to develop, manage and execute a programme that delivers against agreed objectives
  • Developing and managing relationships with key third parties that are integral to the success of the programme (e.g. venues, host cities, agencies and suppliers)
  • Coordinating and managing the commercial development of the programme (e.g. with Partnerships, Licensing, Business Development, Marketing)
  • Leading the development of key planning materials (including partnership proposals and presentations) for use by the League, Clubs, partners and other key stakeholders
  • Leading the review, reporting and assessment of the programme, including reviewing delivery against objectives and KPIs with both internal and external stakeholders

Commercial Development

  • Supporting commercial colleagues in developing, maintaining and managing positive relationships with all Clubs on international matters
  • Working across the League to help inform our international strategy and development programme, including by taking a lead on reviewing and assessing relevant activity
  • Supporting commercial colleagues in developing action plans for international markets with Clubs, partners and stakeholders
  • Providing additional support into the Commercial function as required

Requirements For The Role

  • Demonstrable experience of commercial development within sports and entertainment
  • Strong experience and understanding of international sports events and experiences
  • Strong project management experience including budget management
  • Strong organisational skills and meticulous attention to detail
  • Proven ability to manage, coordinate and communicate to diverse stakeholder groups
  • Proven ability to develop and manage excellent professional relationships
  • Excellent communication and interpersonal skills
  • Experience of working overseas is desirable
  • Able to work both autonomously and as part of a team
  • Interested in the sports, entertainment and major live events industry

All applicants should be prepared to work internationally on occasion which may involve irregular hours as part of such trips (e.g. evenings, weekends and/or Bank Holidays).

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm.

To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is 24 June 2024.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact recruitment@premierleague.com