FIFA Women’s World Cup 2023 – Technology Implementation Manager, NZL

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to lead and strengthen the team in charge of organizing the biggest women’s sporting event in the world: the FIFA Women’s World Cup Australia & New Zealand 2023™.

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit our Technology Implementation Manager – NZL

Job responsibilities

This role has responsibility for the delivery of infrastructure and services within the portfolio of works, within budget and timescales, to ensure an efficient and high-quality delivery of services to all relevant target groups.

Act as subject matter expert on infrastructure implementations, providing strategic and technical advice to the Senior Infrastructure IT Manager and Head of Technology on any relevant subject areas, and act as a true role model in representing Technology internally and towards external partners.

Job duties

Working closely with the Network Manager, Cyber Security Manager and other leaders within FWWC2023 to ensure key technology deliverables are implemented and operationally ready, on time and within budget, including, but not limited to:

  • Working closely with the Implementation Manager (AUS), Network Specialists and Infrastructure Specialists, assist with the implementation of the Broadcast contribution Network, Event Telecommunications Network (WAN, LAN, WiFi) ensuring operational readiness to support the tournament.
  • Ongoing monitoring of the operational readiness of infrastructure within the portfolio to support the running of the tournament.
  • Facilitate the collection of the specific project requirements, adhering to robust change management protocol.
  • Working closely with the FIFA Zurich Cyber Security Manager, to manage the implementation of any security related services into the FWWC2023 technology environment.
  • Support Technology Equipment Allocation Process and integration with other Technology services.
  • Plan in collaboration with FIFA’s and venue relevant parties the implementation, handover, support and operation of the ETN, BCN and other technology implementations during the event and technical readiness exercises.
  • Track the progress of all implementations leading up to the timely availability of components and services and including the commissioning/decommissioning of the systems in all venues.
  • Report progress, issues and risks related to Technology projects and operations, according to IT governance and keep counterparts aligned 
  • Ensure that all information pertaining to the delivery and support of all service and product implementations are communicated to and well understood by all parties.
  • Effectively manage stakeholders and perform adequate communication with relevant parties.
  • Manage third-party service providers during every phase of the project.
  • Support the smooth termination of the venues/sites and hand-back to venues.
  • Deliver technical guidance, coaching & mentoring to team members.
  • Prepare good practice and educational material for personnel.

Qualifications & experience

  • A minimum experience of 5-8 years in Infrastructure Services delivery across a broad range of technologies including networks, security, reprographics, and related technology infrastructure.
  • University degree or similar higher education/experience, in Information Technology, Telecommunications, Computer Science or related field.
  • Strong IT skills and relevant knowledge in networks, wired and wireless infrastructure implementation, network integration and connectivity.
  • Network technology certifications such as CCIE, CISSP, or equivalent experience desirable.
  • Expertise with connectivity services (DWDM, dark fibre, MPLS, VPN, etc.) desirable.
  • Expertise in structured cabling (copper and fibre) in a heterogeneous model.
  • Experience in international sports / event management (desirable).
  • Project Management experience.

Skills

This position requires a person who can make key decisions for the business through critical problem-solving and an ability to use sound judgement. You will need to possess high energy levels, entrepreneurial spirit, motivational leadership, effective negotiation, excellent communication, analytical skills and problem-solving skills and positive relationship-management skills.

Closing Date: 29 January 2023

Based in Auckland.

These tasks are a good start. Time will change. Take it and shape it.

Hospitality & Ticketing Project Manager – LTA

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events and Digital Transformation team are responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences. The Hospitality & Ticketing Project Manager will be responsible for project management across the interface between key stakeholders (internal and external) and the Ticketing and Hospitality team.

This role will be key to researching and implementing a joined-up planning process for all the LTA’s Events, including ensuring key stakeholders are adequately serviced via all delivery channels. This process encompasses a two-month debrief phase, a six-month event planning phase, a three-month event readiness phase and a one-month tournament operations/delivery phase.

The LTA’s Major Events include the cinch Championships at the Queen’s Club (c 10,500 spectators), the Rothesay International held in Eastbourne (c 7,000 spectators), the Rothesay Open held in Nottingham (c. 3000 spectators), the Rothesay Classic held in the Edgbaston Priory Club, Birmingham (c. 2,500 spectators), the British Open (Wheelchair International Championships), the Davis Cup (Qualifiers and Group Stage Finals) and the Billie Jean King Cup (Qualifiers and hosting the Finals in 2022). In addition, there are c. 15 Men’s and 15 Women’s International Events delivered each year by the Major Events team, consisting of International Tennis Federation (ITF) World Tennis Tour & Wheelchair events and ATP Tour Challenger events.

The Hospitality & Ticketing Project Manager will also be responsible for integrated planning and delivery across The Championships, Wimbledon

Key Accountabilities 

Planning & Development 

  • Support the Head of Ticketing and Hospitality with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing and hospitality across Major Events, maximising the existing best practice in place across our Tournaments.
  • Support the Head of Ticketing and Hospitality in implementing more customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and Ticketing Manager to discuss feasibility and implementation principals
  • Work with the Ticketing Manager and Wimbledon Ticketing Manager to assess technical system improvements, scoping and delivering against agreed plans with the Technology Team.
  • Work with Tournament Teams to ensure seating infrastructure meets industry standards on an inclusion basis and ensure any structural changes adhere to the requirements of the Ticketing Manager/System.
  • Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service, including implementation of SSO and seamless flow of data.
  • Support the Hospitality Manager in developing systems (or integrating with existing systems) to ensure hospitality functions in a digital first manner, consistent with Ticketing
  • Work with Keith Prowse (hospitality sales agent), the Hospitality Manager and Ticketing Manager to ensure hospitality ticketing follows the LTA’s digital principals and that all data is housed in the LTA’s Secutix/Salesforce Systems.
  • Support the Head of Ticketing and Hospitality in developing plans to implement new initiatives to help Open Up Tennis to new audiences, to deliver our business objectives, and to hit – or exceed – our inclusion and budget targets.
  • Responsibility for change management of new projects, including:
  • Greater integration of the LTA’s ticketing system with other business systems/processes.
  • Delivering greater integrated solutions for Wimbledon allocations for key stakeholder groups.

Stakeholder / Commercial Liaison

  • Develop consistent policies and procedures for all stakeholders.
  • Project manage the relationship between the LTA’s partnerships team and the Major Events team, owning all tracking documents related to contractual delivery and ensure thorough investigation of new contractual rights prior to agreement to ensure smooth, efficient, and profitable delivery.
  • Support the Head of Ticketing and Hospitality in the specification, design and liaison related to commercial partner temporary infrastructure across events, including partner activation spaces and suites at cinch Championships.
  • Own the relationship with the LTA’s internal functions to create a positive and constructive working culture and ‘one team’ approach across ticketing and hospitality, including holding regular engagement meetings with internal and external stakeholders
  • Lead site visits where needed to review progress and or manage external relationships.

Reporting / Financial management

  • Providing weekly income and project progress reports to key members of the LTA Leadership team and attend regular meetings to update on progress.
  • Producing weekly project status updates to the partnerships team.
  • Be responsible for the management, tracking and notetaking for the Marketing and Commercial Steering group.
  • Work with the Senior Finance business Partner to ensure all Ticketing and Hospitality budgets are up to date and being delivered as anticipated.
  • Own the team’s capital expenditure request process and ensure delivery of all Cap-Ex projects.
  • Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues

Wimbledon Accreditation

  • Lead the planning, development, and implementation of an effective and efficient Accreditation process for the LTA’s Wimbledon Accreditation project, developing close relationships with the AELTC accreditation team to achieve mutually agreed outcomes.
  • Lead a root and branch review of Wimbledon Accreditation to manage and deliver a reforms programme in advance of the 2024 Championships (July 2024).
  • Work with the Integrated Planning Manager to ensure that AELTC and LTA systems align and that key stakeholders have an efficient and seamless accreditation request journey across all events.
  • Work with wider teams and liaise with relevant internal and external contacts to develop timelines and processes for the collection and collation of pre-tournament accreditation requirements.
  • Manage the recruitment of further on-site accreditation support where necessary

Person Specification 

Previous Experience of:

  • Experience of working in the sport or event sectors, with relevant experience of working in a multi-venue or multi-sport environment.
  • Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
  • Experience of business planning, financial forecasting, and budgeting and of tracking expenditure/ reporting
  • Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
  • Experience of preparing progress reports and presenting these to Leadership
  • Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
  • Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required

Knowledge, Training & Qualifications: 

  • Knowledge and understanding of financial management and accounting principles and methodologies sufficient to manage multiple projects and budgets
  • A track record of success in customer relationship management with the ability to empathise and communicate with a wide range of stakeholders
  • Knowledge of UK sporting/event landscape
  • Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Communications Manager – Manchester City

A key role in the communications team, the Communications Manager will be responsible for communicating City Football Group’s commercial, partner-focused and some corporate activities. Areas of particular focus will include the Group’s partners and fans, requiring a sound knowledge and understanding of the Group’s range of assets, products and infrastructure.

The successful candidate will support the development and delivery of marketing communications plans and activities which uphold and sustain the reputation and public perception of City Football Group, our clubs and businesses.

Role specific accountabilities: To support the Head of Marketing Communications in developing and executing a global marketing communications strategy encompassing all appropriate functions of the organisation for external audiences

To draft communications collateral and materials, press releases, biographies, speeches, award submissions and briefing notes.

To act as a brand ambassador to ensure our identity and values are properly represented as we communicate with our fans and a broad range of other audiences.

To conduct media monitoring and media evaluation of all commercial communications in trade and marketing media, responding to and directing related media enquiries, working with communications agencies to manage media outreach where required.

To support the Manchester City press office and develop and maintain effective relationships with relevant key reporters from sports business, trade and marketing media.

To deliver international communications support for all international activity including Club tours, international football schools, international retail outlets and global partnerships.

To deliver or support communication launches according to agreed plans, of new Club partnerships and develop communications plans for existing partners, including scheduling, logistics, time line and production.

To provide support and advice where appropriate to relevant departments at Manchester City FC with regards to the most suitable delivery mechanisms or solutions for the design and implementation of corporate communication activities.

Role specific knowledge, skills and experience: Essential:

  • Experience of communications roles in a corporate/commercial environment, sound understanding of football as a global sport and related revenue streams
  • Outstanding written and presentational skills, strong grasp of media relations and experience to support that. Able to lead projects
  • The ideal candidate will be flexible and patient but with strong negotiation skills and powers of persuasion. Must be a team player who can work well across different teams. Willing either to take the initiative or form a critical part of a larger team
  • Experience of communications which can translate into the requirements of this role
  • Degree level or equivalent

Desirable:

  • Experience of sponsorship communications. Ideal candidate will have some experience of consumer/fan facing communications

Partnerships Manager – West Ham United

As part of the Club’s trajectory of growth, West Ham United is expanding its Commercial Partnerships Team. This Partnership Manager role, reporting to the Senior Partnership Manager, will be crucial in the successful delivery of activations and campaigns for partners of the Club.

The West Ham United Partnerships team carry out a diverse range of activities to ensure the club is fulfilling its obligations to the existing partnership portfolio. As a result, we are looking for a candidate that is truly excited to help our partners achieve their goals. The successful candidate will be required to work irregular hours including weekends and bank holidays.

Working closely with the Senior Partnerships Manager and wider commercial team, the Partnership Manager will be responsible for building and maintaining relationships with the Club’s partners ensuring effective rights delivery.

Key Responsibilities

  • Management and delivery of commercial rights
  • Day-to-day account management of the Club’s principal partners
  • Creation and development of marketing and activation plans
  • Management of partner experiences (Play on the Pitch, Watch the team train)
  • Management of matchday inventory and obligations
  • Implement research and measurement programmes that demonstrate ROI to partners
  • Creation and presentation of effective reporting materials
  • Agency management
  • Develop relationships with key internal and external stakeholders as well as senior officials and C-level executives
  • Assisting the business development team by creating case studies and suppling appropriate data and insight
  • Maintain knowledge of the latest industry standards and activity

Personal Specification

  • Thinks ahead, generates innovative ideas
  • Values and respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Positive outlook and looks for solutions when challenged
  • Enthusiastic with a strong team ethos and delivers under pressure
  • Outgoing and interested in brands, marketing and sponsorship
  • Able to work both autonomously and take a lead in projects

Skills and Experience

  • Ideally be a graduate (or equivalent) with a proven marketing background
  • At least 4 years experience of relevant sports marketing experience
  • Experience of managing a rights delivery programme, preferably in a sporting rights environment
  • Comfortable with collating, manipulating and presenting data
  • Strong communication skills and ability to build relationships with colleagues and clients
  • Excellent understanding of the UK and European football market
  • Excellent account and project management skills
  • Strong organisational skills and attention to detail
  • Excellent Microsoft Office skills
  • Self-reliance, drive, energy, innovation, creativity and a strong focus on delivery
  • A passion for sport and entertainment
  • Able to travel occasionally with regular weekend work

We are committed to the principle of equality and equal opportunities in employment and have been accredited with the being Disability Confident Committed. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

The Executives in Sport Group are retained on behalf of West Ham United to appoint a Partnership Manager. All direct applications and CV’s will be forwarded to The Executives in Sport Group.

We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied is anonymous and will not be viewed by recruiting managers.

https://forms.office.com/r/G2HhT6nE8V (Please copy and paste into your browser)

If you are interesting in this role, please press the apply button and include a copy of your CV.

Due to the expected large number of applicants only those candidates called for interview will be contacted.

Partnerships Lead – Cricket Australia

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future as we seek to drive bold, transformative change in digital experiences, grow junior participation, re-imagine the W/BBL, build player connection through storytelling and play our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

About the role

We’re looking for a driven Partnerships Lead to join our Commercial team. This role participates in the Partnerships Team’s efforts to deliver exceptional value to all partners via their association with cricket.

Reporting to the Senior Partnerships Manager, you will lead the management of a portfolio of Partners, ensuring their contractual obligations are delivered successfully through deep relationships and service delivery excellence, maximising commercial returns for all stakeholders.

Your key responsibilities will include:

  • Planning, developing and executing the successful year-round management and delivery of a portfolio of key Partner agreements.
  • Delivering excellence in customer service, stakeholder engagement and maximising outcomes through close collaboration and strong contractual management.
  • Connecting the partnerships to the insights; distil the priorities and focus for the team to move forward with their partners on a tactical level that assists in the development and delivery of sponsor marketing plans.
  • Building, nurturing and maintaining strong and effective relations with each Partner, providing excellence in partner servicing and delivery.
  • Collaborating with the broader Commercial team with regards to value creation to retain existing business, ensuring partners needs are met or exceeded.
  • Ensuring partner requirements are aligned to current and future needs leading to advocacy, revenue growth and renewal.

About you

You’ll have:

  • 5+ years’ experience in commercial partnerships role on either rights holder, client, or agency.
  • Superior customer relationship and communication skills.
  • A strong commercial mindset that can look around corners.
  • Strong negotiation, interpersonal and relationship management skills.
  • Highly motivated and self-driven towards delivering exceptional client service.
  • Highly organised, excellent attention to detail and be a strategic commercial and analytical thinker.
  • Proven stakeholder and account management skills.
  • Experience creating and delivering strategic marketing/sponsorship campaigns.
  • Willingness to travel interstate from time to time.

What’s in it for you?

At Cricket Australia we work hard to deliver the season, but we play hard too – Our employees at Cricket are gifted an additional week leave at the end of season! As a CA employee, you will also have to other benefits including:

  • Tickets to the Cricket for you to take your friends and family and experience Australia’s favourite game!
  • A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn’t limited to remotely working)
  • Discounts from our partners and salary packaging options
  • A multitude of leave types including paid parental leave and volunteer leave

About Cricket

The work we do across Australian Cricket stretches across the sporting and entertainment industries – which means there are all kinds of opportunities for bright-minded, passionate and friendly people.

Cricket’s a sport for all Australians and our workplace reflects that. To deliver the best services and to achieve our vision of being a sport for all Australians, we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and LGBTIQ+ people.

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

Your application

If you want to learn more about how we play then apply now – we are looking forward to meeting you!

Please submit your resume & cover letter outlining your experience meeting the key criteria by 5pm, Friday 3 February 2023.

B2B Events Senior Sales Manager – Web3 Summit for Sport

Company: Global Web3 Summit for Sport, Entertainment & Gaming

Website: web3summit.sport

Job Type: Full Time

Location: Wimbledon, London (Three days office, two day WFH)

Start Date: As soon as possible

Remuneration: competitive salary, which is dependent on experience, with a lucrative bonus structure

About your company: The Web3 Summit is the meeting place for Sports, Entertainment & Gaming Industries to learn how they can future-proof their businesses using the decentralised internet. Held at the iconic Emirates Stadium in London, the event attracted over 700+ senior executives from some of the world’s largest institutions like FIFA, JP Morgan, Coca-Cola, BMW, NBA, Animoca Brands, Tezos and many more. With 2023 lining up to be bigger and better than ever before, there couldn’t be a better time to join the team and put your stamp on the summit.

About your role:

We are looking for a high-performing B2B Global Conference Sales Manager to help us meet our sponsors & delegates acquisition and revenue growth targets by helping to bring the most innovative companies to the summit. You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the senior decision-makers across sports, entertainment, gaming and web3 organisations.

Your responsibilities include:

  • Achieving growth and hitting both sponsorship & delegate sales targets 
  • Designing and implementing a strategic events sales plan that expands the company’s customer base and ensures it’s strong presence
  • Own recruiting, objectives setting and performance monitoring of sales representatives
  • Build and promote strong, long-lasting partner/sponsor relationships to understand their needs and objectives within the partnership
  • Present sales, revenue and expenses reports and realistic forecasts to the management team

Requirements and skills

  • Successful previous experience as a b2b conference sales representative or sales manager, consistently meeting or exceeding targets.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from prospecting to closure
  • Motivated to hit the ground running and drive revenue
  • Strong business sense and industry knowledge

A plus if

  • You have some understanding of the web3 space and how it crosses over into the industries the summit covers.

Media Rights Opportunity – Brazilian Sports Bundle

iSportConnect, in association with Content Arena, presents a new content package, which will add a distinct flair and style to your content portfolio.

These leagues and competitions from Brazil will guarantee you amazing goals and powerful aces, high-level competitiveness as well as international superstars. Whether it’s volleyball, football or futsal – it’s all covered.

Available as a bundle, or standalone.
Schedules:

 Volleyball Superliga (Men and Women’s): Up to 140 live games available per season,
2022-23 and 2023-24 (Oct to May)

 Brazilian Futsal: Up to 200 live games available, Mar to Nov 2023

 Brazilian Catarinense: Up to 80 games available, Jan to Apr 2023

 Brazilian Paranaense: Up to 80 games available, Jan to Apr 2023

 Copa do Nordeste: Around 70 live games available, Jan to Apr 2023 (additional
seasons available)

In addition to live games, delayed rights and highlights also available.

Media Rights Opportunity – Horse Racing, Crown Jewels

iSportConnect, in association with Content Arena, presents media rights to elite horse-racing events.

The Crown Jewels incorporates the best of the sport – high drama, royalty, world class production and sporting excellence in each race as the stars travel the globe to compete in some of the world’s most famous and iconic sporting events.

15 Races in 8 countries across 4 continents, each programme produced to the highest standard by world-leading companies.

Each event is so much more than just a race. Programming captures the elite global fashion, lifestyle, royalty and culture that is unique to each event, attracting hardcore sports and general entertainment fans. Promos, sizzle reels, social media assets, highlights and more content package also available.

Partnerships can be structured around single events (like the ones in January and February), or season-long, incorporating legendary races like the Royal Ascot.


Schedule:
Taking place over 11 months, it ties events like Royal Ascot, the Melbourne Cup and the Breeders’ Cup in an exciting season. The upcoming two events will be:


Pegasus World Cup, Saturday 28th January
 The racing season kicks off in spectacular fashion with two multi-million-dollar
events hosted in the heart of Miami, USA.
 Breath-taking sporting action meets glamour, fashion, celebrity, and music, with
special performances from Kygo and One Republic during the show.
 World-class 90-minute live broadcast produced by NBC, accompanied with a suite of
supporting assets (promos, highlights, sizzle reels)
Saudi Cup, Saturday 25th February
 One of the world’s sporting highlights, all eyes turn to Riyadh, Saudi Arabia for the
running of the ‘World’s Richest Race’ with US$20 million on the line.
 The finest thoroughbreds from around the world compete in this truly international
event.
 60-minute live bespoke international broadcast produced by IMG, with supporting
content, previews, highlights and more available.
More info:

Head of People Services – Manchester United

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose

To work as a senior People leader, translating the People Strategy into excellent operational delivery in the People Service Centre and through transformation of the HR Information Systems. The Centre will deliver efficient and people-centric services including hire to retire administration: offers, contracts, new starter process, life events, ER case management, reward and benefits, safeguarding and L&D administration.The Role

  • Support the delivery of the People Strategy in providing reliable, efficient, “right first time” services to stakeholders.
  • Lead, inspire and coach the People Services team to provide development opportunities aligned with a career in HR.
  • Embed a high-performance culture of excellence in which colleagues in the Service Centre take ownership for problem resolution with a continual focus on employee experience.
  • Create a procedurally efficient environment in which ingenuity and creativity are encouraged and adopted as cornerstones for continuous improvement.
  • Oversee the delivery of all transactional People Services for the Club.
  • Ownership of the HRIS provider relationship, monitoring the SLA / KPI provision and ongoing service improvement.
  • Develop a working knowledge and understanding of employment in the international territories Manchester United are present in.
  • Actively seek out opportunities to drive improvement to the user (candidate/employee) experience with People Services; drive efficiency and maximise use of technology. Creating compelling business cases for ongoing improvements
  • Work closely with the Head of People, Senior People Partners and centres of expertise to understand local strategies and the impact on demand for People Services as well as resource required for project delivery 
  • Ensure full compliance with Manchester United governance and delegated authorities (eg SOX) and develop internal governance to ensure that all legislative and regulatory compliance is met (e.g. ONS requests for data; IR35 legislation; etc) 
  • Work closely with the Head of Candidate Experience and talent acquisition team to ensure the seamless process between selection and joining 
  • Understand future changes to employment law and work with the Senior People Partner – Digital Experience to ensure the People Advisors develop a deep understanding of future legislative changes and the impact on the Club, setting in place any processes and changes to ensure full compliance and management of risk. 
  • Understand the programme requirements needed to plan and deliver the HR Strategy and deploy resource accordingly. Understand risk and opportunities to each programme and ensure robust project management of each workstream is in place across HR. 

The Person:Operating As Both Leader Of The People Services Function And As a Member Of The Wider Senior People Team, The Head Of People Services Will Be

  • Process and service orientated; continually identifying ways to improve efficiency and end-user experience
  • Able to see beyond process and make complex, commercial decisions where necessary
  • Analytical and comfortable with accurate, time-pressured requests for data/analysis 
  • Highly engaging and coaching leader. Creates an environment where the People Service Centre grows talent for future succession in HR
  • Able to oversee multiple, complex activities and prioritise effectively
  • Able to act as part of the senior HR Leadership team and contribute and challenge on discussions beyond of the Service Centre, for example on broader HR Strategies
  • Externally curious, aware of external best practice and builds up a strong internal and external network
  • Strong influencing, negotiation, and communication skills 
  • They will also have extensive experience of leading relationships with HRIS providers, ideally with implementation of new digital platforms or modules across organisations.

Application Information: If you would like to join the team and be part of our mission, to win the United way, please submit your application by Tuesday 31st January 2023Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics. Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces. Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.

Senior Media Intelligence Manager – International Olympic Committee

You monitor the Olympic Movement in both social and traditional media across geographies and languages and provide insights that inform the IOC’s communications and reputation strategy. You also provide team leadership and direction for the overall media intelligence strategy and implementation.

Main responsibilities

Provide through leadership and direction for the overall media intelligence strategy and implementation while playing an active role in the daily operations and the delivery of the products.

Daily Operations

  • Monitor the Olympic Movement in both social and traditional media across regions and languages.
  • Identify and select relevant articles, blogs and posts covering news on the Olympic Movement.
  • Compile daily newsletters of relevant news stories and trends to be sent to internal stakeholders.
  • Alert and brief stakeholders on potential issues and other relevant topics.
  • Deliver news briefings in daily Corporate Communications and Public Affairs Department meetings.
  • Produce quantitative and qualitative analyses, including summaries of key messages, context, tonality, geographical spread, etc.
  • Support the teams dealing with stakeholder engagement and crisis communication situations.
  • Prepare ad-hoc requests and deep-dive reports, combining various sources of information, on specific themes or campaigns.
  • Answer urgent information requests about specific topics in a timely manner.

Team & Strategy

  • Lead the team to identify and support both social and traditional media monitoring needs.
  • Manage the Media Monitoring unit as a competency center for the whole organisation.
  • Work closely with the Media Relations’ team to identify needs and provide optimal support.
  • Increase level of storytelling and deliver clear insights to inform meaningful decision-making.
  • Develop impactful reports and presentations to communicate key information and results.
  • Collaborate with internal technology teams and vendors to deliver tools and system solutions.
  • Enable the IOC to operate at the edge of media intelligence and push the boundaries through continuous innovation to drive knowledge, accuracy and efficiency.
  • Build on the positive and collaborative team culture.
  • Manage and coach the Media Monitoring team (3 direct reports).

Our requirements

  • University education or equivalent.
  • Experience in media intelligence and corporate communications.
  • Fluency in English, with excellent command of at least one additional language such as French, German, Spanish, Italian required, additional languages would be an asset.
  • Excellent writing and communication skills with the ability to thrive in a fast-paced, team-oriented environment.
  • Thorough understanding of the main social media platforms and how content is measured on them.
  • Detail-oriented with strong analytical skills.
  • Ability to interpret data to help inform content production, audience development and business decisions.
  • Clear presentation skills, comfortable briefing senior stakeholders and management.
  • Good knowledge of the global media landscape.
  • Speed and accuracy in carrying out tasks.
  • Work experience in an international, multicultural and multilingual environment.
  • Interest in sport and news from around the world.

Come and join an organisation where the spirit of inclusion, gender equality and diversity is embedded in its DNA and which focuses on what unites us – a passion for sport and its values. Work in a flexible and rewarding environment which offers competitive employee benefits and numerous incentives to live a sustainable, healthy and active life. By joining us, you become part of the Olympic Movement and help to build a better world through sport. You will have the opportunity to work with people of more than 70 nationalities.