Head of Ticketing – Los Angeles 2028

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The LA28 Games will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Olympic and Paralympic experience for athletes, fans, partners, our community and our people.

Values and Behaviors:

  • Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
  • Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
  • Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
  • Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
  • Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
  • Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Head of Ticketing:

The Revenue and Commercial team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments within the Games Planning & Delivery group. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs.

Reporting to the VP, Business Strategy & Analytics, the Senior Director of Ticketing will be responsible for the creation, planning and execution of the ticketing strategy for the Olympic and Paralympic Games. They will oversee the entire ticketing department and be responsible for driving over $1.5B in revenue while ensuring full stadia, high service levels for key clients, and broad public access to tickets. Additionally, this role will liaise between internal departments, external stakeholders, ticketing providers, and others to develop and implement ticketing strategy for the Games.

Key Responsibilities:

Strategic Leadership

  • Hire, train, motivate, and evaluate department staff
  • Directly supervise multiple sub-functions including ticketing operations, key client services, sales and revenue management
  • Develop and adhere to departmental budget with clear steps to implement, monitor, and appropriately measure plan deliverables
  • Develop a clear growth plan for the department from present through Games time

Revenue Generation

  • Develop a business plan for the ticketing function, including strategic vision, pricing, go-to-market strategy, client servicing, etc.
  • Manage the development of a pricing strategy for over 12M tickets across almost 1000 sessions
  • Support the ticketing technology solution including the identification, contract execution, and management of the Ticketing System Provider
  • Drive the development of a secondary market strategy, including partner(s) identification and contract negotiations
  • Ensure a robust, data-driven approach to ticketing

Cross-Functional Collaboration

  • Establish close working relationships with key functional areas (especially Venues & Infrastructure and Sport) to ensure the ticketing strategy maximizes revenue opportunities while supporting the overall Games strategy
  • Work with the IOC and IPC to understand all requirements, get strategic buy-in, and expedite approval processes where necessary
  • Closely align with the Hospitality FA to ensure ticketing is integrated with LA28’s hospitality partner to help maximize revenue

Position Requirements:

Education

  • Bachelor’s degree required

Expectations

  • Minimum 10-years of relevant industry experience, preferably with 5 years of leadership experience in the sport or live event industry
  • Familiarity with the latest ticketing technology
  • Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
  • Experience working with senior executives across multiple functional areas
  • Excellent leadership skills with track record of people development and revenue achievement
  • Extremely detail-oriented with excellent organizational skills
  • Strong communication, team building, and interpersonal skills
  • Well-developed problem-solving skills and ability to work independently to resolve issues
  • Fluent working with Office suite products including Microsoft Excel and PowerPoint
  • Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable
  • A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
  • An innovative viewpoint, challenging the status quo and thinking ahead to future years of the Movement
  • Ability to implement and manage change effectively

Submission Requirements

  • Resume

The annual base salary range for this position is $175,000 – $222,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

Head of Race and Market Development – Formula 1

Race Promotion is a key pillar of Formula 1’s business, contracting and delivering the live platform where fans can experience the thrill and entertainment of the sport. The Race Promotion Team works with Promoters of existing races as well as negotiating the inclusion of new races on the Championship calendar, in line with Formula 1’s strategic commercial objectives.

This role leads, develops and manages a strategically selected group of race promoters within the F1 eco-system with the goal of a continued evolution of the market and the commercial opportunity with each promoter, race, and the market destination the race takes place within.

This position is responsible for developing the commercial opportunities within these markets and ensuring continued excellence by both the promoter and F1 in the delivery of the annual race. 

The Head of Race Development supports all business effort of a portfolio of promoter markets. He/she will assist promoters/markets in applying best practices learned from other promoters, sports, events, and industries. This includes development and implementation of best practices in the areas of: marketing, ticketing, digital, event operations, H&S, security, M&TC, partnerships, broadcast & production.

Each race/market within your portfolio will require a different approach and you will work with the senior leadership, subject matter experts, and other stakeholders across F1 to bring those insights, learnings, and solutions to race/market.

This role requires a strong business development acumen, a laser focus on driving efficiency and productivity, and commercial opportunities while demonstrating a deep analytical skillset. It calls for a unique confluence of ingenuity and meticulous attention to detail that delivers flawless execution and management across the 6 races and markets each year – evolving, transforming, and creating unrivalled events, to promote the racing spectacle whilst also developing event opportunities to sit alongside the racing.

A highly visible and cross-functional role, demanding presentation skills, collaboration, and influence with every constituent in the organization and many of our most important external stakeholders including partners, broadcasters, and government stakeholders.

A dedicated people manager, this candidate empowers and inspires team members while cultivating top talent and creating a culture of excellence. Working with the senior management team of Race Promotions to ensure continued growth, efficiency, and creativity across all the F1 key markets and races.

This leader balances data-driven decision making, proactive issue spotting and creative thinking with long-term vision. They continuously translate strategies into actionable department-level performance metrics and globally scalable learnings that can be utilized across markets and races.

The optimal candidate clearly communicates a shared definition of success and is focused on building and working within a team of leaders. This person thrives on making the sum of the whole greater than the parts. They are experienced at delivering polished executive-level work product and outperforming goals. They know how to find efficiencies and they can train others to do the same. The optimal candidate also has strong relationships in the entertainment and sports industry in a diverse background of markets.

Responsibilities

  • Oversee daily relations and operations across 6 key markets/races, working with F1 promoters to deliver operational excellence.
  • Work as part of the senior leadership team in Race Promotions to host and present best practices at cross market workshops throughout the year both within your portfolio and supporting with learnings in others.
  • Identify commercial opportunities in market and work with the Special Projects teams to develop and deliver multi touch point events within market.
  • Manage cross-functional teams and a network of vendors to ensure that service level agreements, budgets, timelines, and operational standards are met across those markets
  • Work closely and collaboratively with the fellow Head of Race Development positions to ensure consistency in reporting across markets and to share knowledge. Supporting one another to ensure the complimentary skills are utilized cross market where required.
  • Monitor progress of key initiatives and priorities by meeting regularly with operational leaders to track results, draw/share insights, and problem solve.
  • Assess, evaluate, and coach Promoter Relationship manager team – celebrate each team success.
  • Develop executive-level reporting and dashboards on key stakeholder experience indicators and business performance metrics with a constant focus on strategic recommendations and process improvements.
  • Cultivate a vision of excellence, sell in new ideas and gain support from stakeholders both internal and external
  • Champion innovation and plans that enhance the experiences of key constituents, increase efficiency, and enable us to expand our business impact.
  • Develop a deep understanding of the cross department F1 business and represent and support these key stakeholders to efficiently penetrate and develop promoters, races and markets in line with F1 strategy.
  • Document, implement, and train key processes, policies and procedures that deliver consistent global scale and facilitate growth of the business.
  • Effectively outsource operations that improve efficiency without disrupting service level expectations.
  • Evaluate and negotiate contracts with promoters and suppliers – implement unique deal structures that best serve business needs this includes supporting on all negotiations for promoter renewals within your markets
  • Perform regular analyses of business operations and current business practices to make improvements.

About You

  • Proven experience in international live events and within the sports industry.
  • 10+ years of experience in building and leading teams within the sports and entertainment industry
  • Able to see a commercial proposal through from concept to delivery.
  • Strong understanding of event rights monetization and how rights and assets can be leveraged for mutual benefit within a partnership.
  • Understanding of the importance of relationships and event benefits to a host city.
  • Ability to adapt quickly to change and operate effectively in diverse cultural environments, creative problem solver.
  • Proven experience and operational results in the live event industry
  • Ability to multi-task and deliver results under pressure to a deadline.
  • Expert project and client management skills with a proven track record of successfully managing multiple projects simultaneously
  • Creative problem solver with demonstrated ability to design and optimize new processes and solutions that find efficiencies others could not
  • Proficient in creating, managing, tracking, and reconciling multiple profitable large-scale budgets.
  • Detailed knowledge of the sports media landscape and a deep bench of domestic and international event logistics contacts

Tender for Members ticketing platform – NSW, Australia

The SCG Membership is a preeminent focal point throughout the business. Combined there are approximately 20,000 members. The waitlist for SCG Membership currently contains approximately 28,000 records and is an approximate 13 year wait. The ticketing platform requirements will only be applicable for the following venues:

-Sydney Cricket Ground (SCG);

-Sporting Club of Sydney (SCOS); and

-Allianz Stadium.

There currently are a variety of memberships offered by VNSW across the SCG, Allianz Stadium and SCOS. These can be classified into three major tiers of membership; SCG, Gold and Platinum members.

VNSW invites Expressions of Interest from experienced ticketing providers for a ticketing platform that can facilitate the management, sale and delivery of general admission, reserved seats and special package tickets to our members.

Location 

NSW Regions: South East Sydney

RFT Type 

Expression of Interest For Pre-Qualification – An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a type of work or service. Applicants are initially evaluated against published selection criteria. RFT may then be invited from a panel of providers (as Selective, or Invited).

Covered Procurement Details 

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Tender for the provision of travel management services – IIHF

1 INTRODUCTION

The International Ice Hockey Federation (IIHF) is the governing body of international ice hockey. The IIHF features 82 member associations, each of which is the national governing body of the sport in its nation. Besides controlling the international rulebook, processing international player transfers, and dictating officiating guidelines, the IIHF runs numerous development programs designed to bring hockey to a broader population. From its headquarters in Zurich, the IIHF organizes in cooperation with its 32 full-time staff members more than 35 international tournaments and competitions annually.

2. BACKGROUND AND PURPOSE

The operations of the IIHF have a worldwide scope. Consequently, both IIHF and external persons are required to travel by air frequently. The total annual air fare transactions of the IIHF is currently estimated at 2300 flight tickets of which equal parts concern IIHF staff and external persons. Both categories concern destinations worldwide of which 6% are domestic trips, 70% are continental flights, and 24% of the flights are intercontinental flights.

The purpose of this Request for Tenders is to conclude a framework contract with a travel management company capable of providing the services and handling the number of airfare tickets for both IIHF staff and external persons.

Head of Digital Marketing – Volleyball World

Volleyball World is a partnership between the FIVB and the CVC Capital Partners aimed at driving growth, innovation, and investment in volleyball around the globe.

Volleyball World organises the premiere Volleyball tournaments. Volleyball is the fourth most popular sport globally, with more than 800 million fans and high participation across the world. Our goal is to create an integrated ecosystem connecting all volleyball stakeholders (fans, athletes, corporate partners) together through both digital and live events.

If you’re looking for a chance to make your mark in the world of sports and entertainment, and meet the required qualifications below, be sure to apply as we’re now actively seeking a Head of Digital reporting to the D2C & Digital Revenue Officer, who will play a key role as part of the Revenue department.

Key Responsibilities

Digital marketing 

o Lead strategy and execution of Paid Digital Marketing acquisition campaigns with a focus on North America and Asia

o Plan and execute all digital marketing, including SEO/SEM, email, social media and display advertising campaigns

o Design, build and maintain our social media presence

o Develop lifecycle remarketing campaigns targeting website visitors, prospects, and customers

o Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) developing customized analytical reports

o Identify trends and insights, and optimize spend and performance based on the insights

o Plan, execute, and measure experiments and conversion tests

o Brainstorm new and creative growth strategies

o Collaborate with internal teams to create landing pages and optimize user experience

o Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

o Instrument conversion points and optimize user funnels

o Collaborate with agencies and other vendor partners

o Develop guidelines for landing page creation, with the aim of growing organic traffic and increasing landing page conversion rates for non-organic traffic

o Manage content that internal and external teams post to social media

o Improve the design, UX, traffic, and content of the website

CRM (acquisition & retention) 

o Lead strategy development and execution of CRM (email/push/in-app) and promotional campaigns for all markets

o Define the approach to improve customer experience and address key pain points via CRM

o Influence the product to accelerate growth in a rapidly expanding market

o Set up and monitor complex journeys, triggers, and automations with static and dynamic content

o Create framework for rapid testing, reporting, and iteration to meet key business objectives

o Use data to define KPIs and goals across different segments, identify trends, and optimize marketing programs to deliver upon overall company goals

o It’s not just about email marketing but building the CRM strategy (basically how do we get people down the funnel from prospects to leads to customers to higher spending customers)

E-commerce

o Lead strategy development and execution for E-commerce product(s)

o Define strategy to integrate E-commerce product(s) within the customer journey

o Set up and monitor complex journeys, triggers, and automations to maximize conversions

o Identify opportunities for growth through new features, services, and products

o Optimize revenues, conversion rates & margins

o Define KPIs and goals

Required Qualifications:

o 10+ years of proven experience in developing data-driven functions for digital campaign insights and performance required

o 10+ years of experience in leading digital marketing campaigns and delivering successful acquisition strategies in international markets required (including Asia & North America).

o 10+ years of functional experience in building CRM journeys and loyalty retention strategies required

o 7+ years of proven experience leading profitable consumer E-commerce platforms required (experience with Shopify an asset)

o Experience in choosing the marketing tech stack – research tools, paid campaign tools, data tracking platforms, landing pages creation and testing tools, CDP/CRM tools, marketing automation tools, and reporting tools

o Strong knowledge of full funnel marketing approaches that drive awareness, engagement, and conversion required

o Demonstrated track record of allocating a budget, making marketing investment decisions and rapidly scaling companies

o Capacity and experience with traveling to Canada for management of/experience with managing Canadian partner agency

o Ability to work in different time zones

o 10+ years of team management experience required, as a senior leader within a company (Department Head or Director)

o University degree in Marketing or Communications (MBA an asset)

o Must be native or fluent in English (French, German & Italian an asset)

Who We Are

We offer an open, dynamic, and challenging environment where volleyball is the focus of everything we do. Our lakeside office is a hub for our international team, who work on building incredible experiences for volleyball fans around the world.

We foster an active environment in which everyone strives for excellence and can achieve his or her full potential. Volleyball World is an equal opportunity employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

How to Apply

Volleyball World is looking forward to receiving your full application in pdf format, including both your curriculum vitae and cover letter submitted in one document only, as well as any other information you deem useful via the LinkedIn platform. Interviews will start in mid-January.

What Can You Do to Facilitate the Screening Process

Only CVs and cover letters written in English received through LinkedIn will be screened, as this position requires a solid command of English, the language used at work. When analyzing CVs during the screening process, we’re looking for cues indicating that you have experience and skills that match the job description.

If you do not have the above qualifications and experience, please kindly abstain to apply due to the high volume of applications to process.

Digital Product Manager – ECB

This important and exciting role will manage the development and implementation of various digital product initiatives across the ECB Digital Portfolio. Working across the entire product suite, you will be focused on helping implement the ECB Inspiring generations strategy across the portfolio with a key focus on increasing our digital cricket audience, and overall levels of fan engagement.

This role will cover our commercial facing propositions, including the Hundred, as well as

Participation properties.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

  • Stronger As One Team – We are stronger together. We allow for individual strengths and beliefs but head in the same direction. We respect, support and really listen to each other along the way.
  • Push New Boundaries – We are bold, brave and curious. We challenge and don’t settle. We forge the future whilst remembering our roots.
  • Be The Best In The Game – On & Off The Pitch – We train hard. We strive to be our best to help the team be the best. We celebrate our victories and learn from our let downs.
  • Passion For Play – We are here to inspire & be inspired. We are serious about what we do, but don’t take ourselves seriously. We enjoy the journey and have fun.

YOU’LL LOVE THIS JOB IF

  • You have a strong knowledge in product management best practice, from roadmap iteration to feature to delivery.
  • You have the ability to work in a multi-skilled team environment
  • You have a strong passion for agile methodologies and are excited by process improvement
  • You are comfortable managing and building out product roadmaps, and delivering multiple projects against various timelines at the same time.
  • You’re a clear and articulate communicator who can manage numerous stakeholders, most notably Marketing, IT, Commercial, and Participation teams.

YOU’LL BE DOING

  • Delivering the implementation of existing product enhancements and iterations across the commercial suite. You will also build a view of potential future product extensions across the portfolio and will be audience led when developing the product roadmap.
  • Responsible for evolution and continuous improvement of the digital product used to support ECB’s customer engagement platform, and our identity solution across our core commercial and Hundred properties, as well as our key recreational platform.
  • Working alongside Head of Digital Product and product manager peer group to manage budgets, resource, agencies, and product prioritisation, to ensure ECB receives continuous value for money across its products.
  • Working with the wider product and digital team to help set and manage key KPIs and metrics across the suite – ensuring the team drives decision making based on data and analytics.
  • Provide industry best practice advice to key stakeholder groups on digital design, website, mobile and app development advances.
  • Liaise with key stakeholders across the business to understand and translate customer needs into the right product development initiatives.
  • Working to implement some of the key fan strategies that have achieved success in the commercial space into the Participation and Growth product suite.
  • Working closely with the Digital Content & Product team to ensure alignment across campaigns and projects
  • Working closely with IT and data team to ensure the product roadmap is aligned to other key data initiatives – and supporting the IT team to deliver those priorities.

YOU’LL HAVE

  • At least five years working in a digital product management environment, managing
  • considerable budgets ideally in a B2C environment.
  • Demonstrable management of delivering complex website design and build projects.
  • Considerable experience of managing multiple external agency resources of varied sizes,
  • across overlapping website and app development projects against competing timescales and priorities.
  • Adept at making decisions based on data – be proficient and champion measuring the
  • success of all initiatives/products that are delivered.
  • A sound knowledge of, and passion, for product management best practice, including the ability to work in an agile manner within a wider delivery timeline, and promoting others to do the same.

YOU’LL RECEIVE

  • Holiday – 25 days a year
  • Volunteering – 2 days a year
  • Pension – Non-contributory 8% pension
  • Private medical insurance
  • Employee health cash-back plan
  • Long-term sickness insurance
  • Life assurance – four times your annual basic salary
  • Enhanced family friendly leave
  • Unmind – free and confidential access to a wellbeing app to help you manage your mental, physical, and financial wellbeing
  • OpenBlend – an innovative coaching and performance management tool
  • People Academy – a range of programmes and initiatives to help you develop and reach your
  • Employee Assistance Programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
  • Free online fitness classes
  • 30% Castore discount
  • Cycle 2 Work Scheme
  • Season ticket loan
  • Preferential access to tickets to England and The Hundred games

Senior Manager, Partnerships – Liverpool FC

Do you want to play a pivotal role in the Partnership Delivery Team at Liverpool FC, supporting the team in delivering best in class service levels, commercial relationships and activations, whilst driving our reputation and engagement with fans globally?

We are looking for an experienced Senior Manager to join the Partnership Delivery Team and you will be responsible for ensuring the successful relationship development and renewal of the key partnerships within your portfolio. You will be supported by a team, and you will lead in objective setting, strategic direction, creative development, and delivery of campaign effectiveness. You will be accountable for ensuring key deliverables are achieved to a high standard and that your team prioritises and communicates transparently and effectively.

What will you be doing?

  • Overall responsibility for a varied partnerships portfolio, including one Principle partner and multiple secondary partners
  • Deliver 360˚ account management: planning, delivery, measurement, reporting and feedback
  • Working with your peers to develop strategic plans to further improve the servicing across all partners and their contractual rights
  • Ensuring transparency across the Partnership Team of awareness of other partners’ objectives and needs to ensure a harmonious activation calendar and good relationships across the partnership community
  • Establish and maintain relationships with allocated Partners and to have strategic overview of all partnership deals with contact strategy devised through all stakeholders including regular and scheduled meetings via phone, video and face-to-face ensuring that contact and meeting notes are developed and distributed
  • Maintain regular interaction with Partner contacts and building excellent working relationships with Partners
  • Implement creative marketing activation plans driving Return on Investment for Partner investment
  • Be accountable for the delivery of reporting for your suite of Partners, ensuring statistics are used to brief the Partner on LFC’s global scale and show results and delivery of Partner KPIs and ensuring the Cost of Sale accounts and appropriate paperwork are maintained by team for allocated Partnerships
  • Ensure good transparency across all partner activations ensuring that the Partnership Management Team meet regularly and exchange constructively with Partnership Experience Team
  • To oversee the activation of new partnership deals working with the VP of Partnership Delivery, Commercial team, and relevant wider stakeholder team to onboard new partnerships effectively with the correct due diligence
  • Establishing and evolving the team’s ways of working and ensuring the team achieve against key deliverables and objectives
  • The day-to-day line management of direct reports, providing direction to the team to make sure that the team provide a best-in-class service at all times
  • Manage your team ensuring relevant priority setting, resource allocation, travel and reporting against objectives and financial management of Cost of Sale on each partner relationship ensuring the correct training and development of these individuals
  • Ensure reporting and cascade of information on partner relationships and activities to and from the Head of Partnerships through regular meetings and status updates
  • Maintain up to date knowledge of Partner industries and their competitive market alongside the Insights Team and communicate effectively across peer group, management, and Insights
  • Support VP of Partnership Delivery in benchmarking Liverpool FC’s Partnership Management against key sports and entertainment entities
  • Build strong relationships and influence with other Club departments
  • Where required sit on Working Groups and Steering Committees for wider Club initiatives
  • Regularly attend matches, travel to International Events, industry events and attend Partner meetings at a suitable cadence agreed on case-by-case basis with the Head of Partnerships

Who are we looking for?

We are looking for someone who has experience of working in the sports marketing or digital marketing industry with solid account management experience which should include multiple accounts. A good knowledge of industry trends combined with a methodical approach and strong focus on accuracy and quality is also required.

Why should you apply?

This is a full-time permanent role working 35 hours per week, plus additional hours when required on a 5 from 7-day basis. Your main base will be our Head Office in Liverpool City Centre which is close to local bars, shops and restaurants and has great views over the river Mersey. You will also be required to attend matches from time to time and international travel will be required as well.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

We aspire to be the most inclusive club in world football – providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Senior Specialist, Formula E Partnerships – McLaren Racing

McLaren join the grid for Season 9 of the FIA ABB Formula E World Championship and the start of the Generation 3 era of all-electric street racing, as NEOM McLaren Formula E.

This bolsters the team’s endeavour in electric motorsport that already sees participation of NEOM McLaren Extreme E in the current FIA Extreme E Championship.Collectively known as NEOM McLaren Electric Racing, we are a fast-developing organisation that holds sustainable change at the forefront of what we do.

We are looking for a passionate and proactive Senior Specialist, Partnership Management to join our team as we grow and develop our capability.

Working across the Formula E partnership portfolio, the purpose of this role is to take responsibility for the day-to-day operational fulfilment of key Partners, such that the contractual rights are fully leveraged and maximised, while the long-term individual and company relationships are created and maintained.

We are looking for someone with a passion for our sport (and what it stands for), but also someone that can demonstrate sustained success over many years of working with brands and on sponsorship and marketing campaigns within sport/entertainment. You should be prepared to bring and show your passion, enthusiasm and prior experience for this role as part of the recruitment process.

Role Dimensions

Reports to Head of Electric Racing PartnershipsFocus primarily on managing the day-to-day delivery of contractual rights, benefits and campaigns against agreed strategy and KPIs for key Formula E partners.

Support the Head of Electric Racing Partnerships and wider Partnership Marketing team as/when requiredThis role requires extensive and repeated travel both within the UK and internationally and consequently flexibility in working hours should be expected.

Principal Accountabilities

  • Partnership Management 
  • Develop a deep understanding of our Formula E partner’s business strategies, products, services, target growth markets, competitors and KPI’s / metrics that resonate when evaluating success
  • Support the Head of Electric Racing Partnerships in creating an integrated partnership marketing strategy for each Formula E partner
  • Manage the delivery of the partner’s 360 activation plans with McLaren to ensure that the partner’s rights are maximised to achieve their objectives and KPIs
  • Create detailed partner wrap reports and case studies that identify key learnings from activation 
  • Be pro-active to build new opportunities and initiatives that could strengthen the value of the partnership
  • Commercially focussed mindset with focus on retention and upselling partnerships 
  • Set best practices for project and fiscal management along with strong client and internal communication 
  • Develop and maintain strong relationships with key stakeholders within the partners organisations 
  • Work collaboratively in cross departmental project groups 
  • Build internal reputation and knowledge of the wider business 
  • Always operate with our core values in mind – Pride; Bravery; Ingenuity; Openness; Humility

Desired Skills and Experience

Knowledge, Skills And Experience

  • Significant and demonstrable experience in managing and delivering partnership marketing activities, sponsorship, brand/product marketing, sales, and communications campaigns in the commercial technology and IT sectors 
  • Demonstrate an ability to understand our partners’ own business drivers and strategies
  • Proven planning and organisation skills capable of dealing with several concurrent workstreams resolving problems before they happen
  • Ability to work under pressure, prioritise workload and respond to partner briefs on time and within budget essential 
  • Ability to analyse problems and develop solutions with a practical, can-do mindset 
  • Knowledge of, and passion for the sports marketing, entertainment, and sponsorship landscape 
  • Excellent communication and presentation skills both verbal and written paying close attention to detail given frequent interaction with several stakeholders 
  • Fluent in English.  Other languages would be an advantage 

Personal AttributesPersonable – As one of the primary and key faces of McLaren to our partners, clients and the marketplace, must be an effective and confident communicator

Accountable – A proven winner, someone who is driven and comes with an outstanding work ethic and expects the best from themselves and their people

Collaborative – Engages the partnership ecosystem, networks and alliances to support long term success of the account

Organised – Ability to run, track and deliver multiple workstreams and activity at the same time

Motivated – Approaches work and delivery with good energy and proactive mindset

Commercial – Proactively explores and creates new commercial opportunities for the partner and McLaren business to deliver positive ROI

Senior Coordinator, Communications – NFL

Overview /Objective 

This position will oversee with direction from the Director and Chief NFL Spokesman the implementation of a proactive communications and media monitoring operation focused on capturing, analyzing, and shaping the news to advance the league’s mission and priorities.

Responsibilities

  • Serve as a key member of the News Bureau, proactively pitching story ideas and securing placement of positive NFL coverage. 
  • Work cross-departmentally to build a list of non-football outlets and national media with whom to establish relationships and a plan for doing so. 
  • Work closely with junior members of the department to monitor, identify, and distribute timely NFL news items. 
  • Analyze news important to the league and deliver coverage reports to executives in real time. 
  • Support NFL executives on proactive communications strategies, including press conferences and interviews. 
  • Have a constant pulse on the social media conversation, identifying areas for reinforcement or pushback. 
  • Create press materials including news releases, talking points, reporter emails, etc. 
  • Help prepare executive briefing material and backgrounders. 

Required Qualifications

  • Bachelor’s degree in related field and a minimum of 4 years experience in communications, public relations, journalism, sports, OR an equivalent combination of education and experience. 
  • Knowledge of PR functions including media relations, executive/talent preparation, media monitoring, storytelling and story placement, and news analysis. 
  • Knowledge of and interest in the NFL, current events and trends in sports media, marketing, and business. 
  • Knowledge of and relationships with key NFL media, and the ability to expand those relationships. 
  • Strong written and verbal communications skills. 
  • Excellent organizational skills and strong multi-tasking skills. 
  • Ability to proactively identify opportunities to promote NFL initiatives, employing cutting edge communications tools and strategies. 

Other Key Attributes / Characteristics

Initiative—always anticipating next steps and pushing for greater success.

  • Excellent news judgement and an ability to identify holes and opportunities in coverage. 
  • Knowledge of the PR field including proactive pitching, reporter pushback, and constant follow-through. 
  • Demonstrable experience working in fast-paced environments under deadline pressures. 
  • Intellectual curiosity and a proven track record delivering high-quality work. 
  • A person with the highest moral and ethical standards, someone who can be relied upon to always act in the best long-term interests of the league. 

Physical Demands 

Non-applicable

Travel 

This position will require travel to key NFL meetings and events, including on some weekends.

Salary / Pay Range 

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms /Expected Hours of Work 

  • Full-time employee. This is an exempt-level position and will require some work on nights, weekends, and holidays. 
  • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
  • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

Head of Customer Data & CRM – The Jockey Club

We have a fantastic opportunity for a Head of Customer Data & CRM to join our Digital team leading the customer data and CRM program across the group. 

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Head of Customer Data & CRM will: –

·Deliver and refine the strategic framework to significantly grow our customer and fan database, working closely with key internal stakeholders across the group.

·Develop a data enrichment programme focused on first party data that adopts a test and learn approach. Continuously enhance the data collection points and understanding of our customers that unlocks commercial opportunities and delivers a ROI. 

· Work in a matrix structure with the Racecourse Operational and Commercial teams to shape and deliver data capture methodologies and drive commercial opportunities. 

· Drive improvements in the customer journey and operational effectiveness using Customer Data 

· Continuous improvement of the customer data strategy and operating model in collaboration with senior stakeholders. 

· Become an expert in our new Single Customer View data platform and the surrounding technology and any subsequent solution investments.

· Work closely with our DPO to define policies and standards to ensure compliance with company and regulatory best practice whilst balancing the commercial requirements of the business. 

· Define and deliver a long-term CRM strategy, that includes delivery of real time personalisation, management of a loyalty and rewards programme and delivery of a multi-channel contact strategy that achieves high rates of customer engagement, generates revenue and loyalty.

·Lead the Customer lifecycle strategy, driving performance across acquisition, retention, win back, reactivation and monetisation.

·Adopt a robust test and learn approach to CRM, to increase retention, reduce churn and increase activations, ensuring that all learnings are captured and applied to future campaigns

·Manage and coach an in-house CRM team, driving relentlessly high standards and excellence.

About you 

·Have in depth knowledge of methodologies to be able to acquire fist party customer data, measurement and testing frameworks to assess commercial value of customer data acquisition 

·Substantial knowledge in CRM segmentation, campaign management and Personalisation 

·In-depth knowledge of Data and CRM technology, processes, and analytical tools. 

·Detailed understanding to be able to define and roll out a customer lifecycle strategy.

·In-depth knowledge of GDPR and PECR regulations

·Knowledge of setting up and running a customer loyalty and rewards program

·Experienced in managing and mentoring high-performance CRM team.

·Forward thinking, innovative and agile. Comfortable taking on a high level of responsibilities and driving continuous improvement.

·Strong communication skills along with a customer-oriented mindset and ability to build rapport and good working relationships across departments and different stakeholders.

What we offer in return 

¨ All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.

¨ An award-winning pension scheme provider with a generous employer contribution

¨ A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 

¨ 25 days annual leave 

¨ Access to a suite of Learning & Development training resources from renowned providers

¨ A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 13th February but we reserve the right to bring this forward if we have many applications.