Head of Partnerships & Hospitality - Millwall

The role includes, but is not limited to:

Developing and implementing the commercial and hospitality strategy for the business.
Responsible for the account management, rights planning and delivery for key partners.
Building a strong sales pipeline via category research and both network and cold outreach, in-line with commercial strategy, alongside Partnerships and Hospitality Managers
Understanding the value drivers of the business and identifying profitable commercialopportunities to grow revenue.
Reviewing and benchmarking existing products and services, proactively identifying futureopportunities for both commercial and service improvements.
Ensuring that regular reviews are carried out with partners, to ensure that their partnershipobjectives are being met and that best-in-class service is achieved; while developing futureimprovements.
Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiencytargets (Key Performance Indicators (KPIs)) in line with business objectives.

Budget responsibility for advertising and sales as well as hospitality, ensuring strong commitment for value for money and departmental profitability.
Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers
Lead and develop Partnership Manager and Hospitality Manager as part of line management responsibility, through objective-based performance management.
Line management of sales administrator ensuring accurate and timely reporting and record keeping to support effective prioritisation and resource planning
Responsible for the planning, organisation and delivery of a variety of partner related events and activity.
Support the Partnerships Manager across all Partners when required.
Support the Partnerships Manager in any deal renewal planning / negotiation.
Develop bespoke proposals and presentations for partners with support from the CommercialDirector.
Manage reporting and performance tracking across partnerships and hospitality accounts.
Oversee brand management and IP protection.
Coordinate and lead project status meetings where required.
Lead the on-boarding of new clients across all partnerships
Work closely with other departments to find and deliver added value for partners and hospitalityguests.Essential / Desired Requirements:

A minimum of four years’ experience in a sales or account management environment ideally in the venue sales or hospitality industry
Proven experience of meeting and exceeding targets and KPIs
Resilient mindset
Ability to build strong and long-lasting relationships
Effective communication skills both written and oral
A self-motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.
Outgoing personality. Personal Skills:

Representing the Club in a professional manner. This is a high-profile role; therefore, you must always present with a clean and smart appearance while demonstrating the clubs values.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.Hours of work:You will be required to work between 9.00am and 5.00pm Monday to Friday, and you will be expected to work as reasonably required to fulfil the needs of the business. The post holder will be required to work on home match days, both evenings and weekends.

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Head of Partnerships & Hospitality – Millwall
Millwall