British Triathlon is passionate about developing an environment that makes Britain the world’s leading triathlon nation, enabling success and increasing participation.

We’re looking for people that can bring skills and ambition to an inclusive, people-centred workplace, who are determined to create positive impact, and who value doing what’s right above doing what is expected.

As Head of Membership your will spearhead a sector leading membership programme which is on the verge of launching a refreshed proposition supported by creative marketing campaigns and new technology capacities. 

You will drive exceptional value for our customers and deliver innovative acquisition campaigns set against clear KPIs. 

We’re searching for someone who can lead a team, make a significant impact across the organisation and drive positive engagement with our consumers. You will possess:

  • A track record of leading and delivering membership or consumer engagement programmes
  • A strong understanding of retention and acquisition campaigns
  • An understand the commercial value of membership programmes and how to leverage growth and engagement
  • Have a passion for sport

Successful working relationships are key to any role. Our new Head of Membership will report into Director, Partnerships, Commercial & External Affairs. The successful candidate will be an integral and valued member of the Partnerships, Commercial & External Affairs team, and is likely to thrive through developing and maintaining close working relationships with marketing, digital and organisation wide outreach to drive the success of the membership programme.

You may already work in sport, the not-for-profit sector or in the commercial world, we don’t mind. You will need to possess a commercial acumen and be energised by what sport can achieve for our customers. 

Working in sport is a gift and this is a fantastic opportunity to lead on the growth and development of British Triathlon and our world of swim bike and run. 

The role will benefit from our successful hybrid working model, where Tuesday to Thursday all colleagues work from our Loughborough head office, providing a supportive, collaborative, and fun working environment, and flexible working on Mondays and Fridays.

British Triathlon offers a competitive benefits package that includes:

  • 25 days annual leave, increasing with length of service, enhanced with a flexible holiday buying scheme
  • A commitment to your development, with weekly and monthly time ringfenced for personal and collaborative learning and development
  • 2 days volunteer leave
  • Free and accessible parking outside the Loughborough head office
  • Pension scheme, life assurance scheme, and private medical insurance to care for you and your loved ones
  • Support for a healthy lifestyle, including discounted gym membership and a cycle to work scheme

British Triathlon is the National Governing Body for Triathlon, Duathlon and Aquathlon in Great Britain, responsible for matters such as the Great Britain Elite, Paratriathlon and Age-Group Teams, British and International events, Anti-Doping and International Representation. It is a Federation, whose members are the Home Nation’s Associations of Triathlon England, Triathlon Scotland and Welsh Triathlon. 

The three Home Nation Associations are responsible for all aspects of triathlon in their respective countries, in particular providing opportunities for persons of all abilities to discover, enjoy and achieve in our unique sport in a safe and fun way. British Triathlon and the Home Nations all work collaboratively to support great experiences through swim, bike, run.

To apply

If you’re inspired and excited about working at British Triathlon, we’d love to hear from you. Please use the links below to access the full Job Description, alongside our application form and equality form. Please then send an email to with a covering letter explaining why you feel you are suitable for the role, together with your completed application form and equality form. Please quote the reference “Head of Membership”

Closing Date 11:45pm Sunday 28 August 2022

Interview Date To be confirmed, between 5-16 September

For informal enquiries about the role please contact Ben Cummings, Director, Partnerships & External Affairs at

British Triathlon is committed to creating an even more diverse and inclusive workforce that will bring different perspectives to our work, so if you think we’d benefit from your relevant skills and experience, please do send in your application. Should you require assistance with the application process, please contact HR and we will make every effort to meet your specific requirements. Details of our Equality and Diversity Policy can be found at

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