Scottish FA and Scottish Gas announce five-year agreement

Scottish Gas, Britain’s leading supplier of energy and services, and the Scottish Football Association are proud to announce an unprecedented five-year agreement – that will also drive real and meaningful impact through participation in the grassroots game.

To power positive change across Scotland, Scottish Gas will significantly invest in grassroots football – with funding used to launch 120 new week-long holiday camps. These camps will offer 6,000 opportunities for children to play football and include free lunches to combat “holiday hunger” for those that need it most.

Scottish Gas will also boost investment in Scottish Para-Football’s disability community initiatives, which use the power of football to improve people’s lives, by working with six clubs each year to set up the required infrastructure and playing conditions for the local para community.

This unique partnership will help bring to life the historic 150th anniversary of the Men’s Scottish Cup next season and makes Scottish Gas the first dual-partner of both Cups, following the Women’s Scottish Cup coming under the Scottish FA’s jurisdiction this season, culminating in the first ever final at Hampden Park in front of more than 10,000 supporters.

Additionally, the partnership will help to deliver on the Scottish Government’s Net Zero ambitions by 2045, by working with the Scottish FA to explore options to make Hampden Park more sustainable, as well as designing a programme for Scottish football clubs to help reduce their carbon footprint and create more sustainable communities.

Chris O’Shea, Chief Executive of Centrica, owner of Scottish Gas said: “Our partnership with the Scottish FA is the perfect match of energy and passion for Scottish Gas as we team up to support the nation.

“We’re delighted to be investing in our customers’ communities, and I’m particularly excited about the work we will be doing to support holiday camps, Para-Football and the women’s game across Scotland. Looking after our people and the communities we serve is at the heart of who we are, so we are delighted to be tackling key issues like hunger and mental health to drive positive impact through a more diverse and inclusive grassroots game.”

Ian Maxwell, Scottish FA Chief Executive: “I am absolutely delighted to welcome Scottish Gas on board as a committed multi-level partner and supporter of the Power of Football.

“As part of our 150th anniversary celebrations, they will help us activate the oldest and youngest cup trophies in world football, bringing new and existing fans on that famous Road to Hampden. 

“Through this agreement, Scottish Gas will also help reinforce the impact our national game has at grassroots level, especially among those whose need is greatest. We look forward to bringing the partnership to life and highlighting the ways in which, together, we can inspire the nation and transform lives.”

The announcement follows research into the positive impact of football participation by the Scottish FA, with 93 percent of grassroots players saying that football helps them cope with anxiety, stress or depression and 98 percent of players admitting that they are happier because they are part of a club.

The partnership aligns with Centrica’s People & Planet Plan which aims to build a more inclusive and sustainable future for communities by supporting organisations up and down the UK.

ICC and DP World announce long-term partnership

The International Cricket Council (ICC) today announced a new long-term partnership with DP World, a leading provider of worldwide smart end-to-end supply chain logistics, as the ICC’s Official Global Logistics Partner.

The partnership starts from the highly anticipated ICC World Test Championship Final in London on Wednesday and includes all major ICC events in men’s and women’s cricket, including the Cricket World Cup, T20 World Cup and Champions Trophy.

The tie-up was unveiled at the Oval Cricket Ground in London and is the first committed partnership for the ICC’s commercial rights cycle, starting in January 2024. As a Global Logistics Partner of the ICC, DP World will implement bespoke logistics solutions across its operations. 

Over the course of the partnership, DP World will own the match ball delivery moment as their headline asset complemented by a series of digital and experiential initiatives co-created with the ICC.

The partnership will also offer a unique opportunity to strengthen the bond between local communities and cricket. DP World will explore avenues to support the ICC’s criiio cricket programme, helping to deliver the game to all corners of the world and promoting the sport’s positive impact on society at large.

The collaboration coincides with cricket’s global growth strategy aspiring to deliver world class ICC events in more cricketing nations over the next few years. As the ICC event footprint expands, with countries such as the USA and Namibia set to co-host future World Cups for the first time, DP World, that has operations in 75 countries across six continents, is uniquely placed to help meet the ICC’s growing logistical needs.

From major international events to managing the smooth flow of equipment and infrastructure, DP World helps deliver cricket to people all around the world, from the cork in the balls to the linseed oil on the bat, across the spectrum of grassroots to professional cricket. 

DP World’s day-to-day operations account for 10% of global trade and their logistical capabilities will enhance the efficiency of cricket’s global events.

DP World Chief Communications Officer, Daniel van Otterdijk said: “DP World is truly delighted to embark on this journey with the International Cricket Council. Our global partnership represents a shared commitment to driving the success of men’s and women’s cricket, breaking down barriers, and propelling the sport into a new era of innovation and growth. We are excited about the limitless possibilities that lie ahead, offering our smart logistic expertise, and the positive impact we can make together.”

ICC Chief Commercial Officer, Anurag Dahiya said: “It is with great excitement and pride that we welcome DP World to the ICC Commercial Partnership Programme. This partnership will not only span our upcoming events during 2023 but will also form an integral part of the ICC’s new commercial rights cycle, beginning in January 2024. It is set to be a partnership marked by deep integration and collaboration.

“With our hosting of an increasing number of events in the upcoming cycle and an expansion into more markets, our logistical demands are growing in scope and complexity. We firmly believe that DP World is in an ideal position to help ICC meet these growing needs. Launching this partnership in such a landmark year for the sport is particularly exciting, with the ICC World Test Championship Final kicking off on Wednesday, and the ICC Men’s Cricket World Cup slated to capture the spotlight in October and November.”

Meet the Member: “The sponsorship market is a lot more mature over here; if something can be branded, it will be!”

Ali Kyrke-Smith is InCrowd’s new Director of Strategy for North America. She landed in the Big Apple a couple of months ago so we decided to catch up with her and find out about the differences she’s seeing in how American sport plays out between leagues, franchises, athletes and fans as well as discussing her recent conversion to bagels…

So Ali, to kick us off, take us through your journey in sport?

I began working in sport nine years ago specialising in market research, having started out in healthcare market research after university. Over time, my remit broadened into strategy consulting. I had always been interested in not just the research itself but the application of the insights to inform strategy, so it was a very natural transition. I joined InCrowd in January 2021 as part of the consulting team, and since the start of the year have been heading up our operations in the US. I’ve been lucky enough to work with some amazing clients over the years, including the Rugby World Cup, F1, the ECB, and most recently the MLS – to name just a few!

You have recently moved to New York; what are your first impressions of US sport now you are on the ground?

The scale is undeniably massive. That is the one thing everyone talks about in the UK, but you only truly understand it when you start working here. In the UK, there is obviously a massive interest in football, but here there are so many different sports and events that get that same level of exposure. It creates great moments in your calendar all year round. 

For example, when I arrived, the college basketball tournament March Madness was going on and that was on at every bar in the city, all the time and then the MLB season started and it was the same. 

What are the key differences and similarities vs the UK sports market?

I think the biggest difference is the volume. For example, every Major League Baseball team has 81 home fixtures in a season, and it is similar for the NBA – they have an 82-game regular season. This means that there inevitably has to be a massive focus simply on selling tickets, with huge sales teams dedicated to that at each franchise.

I also think the sponsorship market is a lot more mature over here, in the stadium and on broadcast. If something can be branded, it will be!

On the flip side, I think that the volumes of tickets to be sold has perhaps detracted from other elements. For example, historically it has created such an emphasis on selling to a local audience, which means there has been less focus on engaging wider digital audiences or those who may not attend in person.There’s definitely missed revenue there as a result.

Broadly speaking, though, I think a lot of the challenges and opportunities are similar in both markets, just with a slightly different context. 

Building up to the World Cup in 2026, we are seeing massive growth in men’s football in the US. As we get closer to the tournament how do you think work between clubs, the national team and the fans will evolve?

Well – firstly I’ve had to start calling it Soccer, but I’m not sure that will ever come naturally!

It does feel like the sport is really getting ready to explode here. Working with the MLS, I’ve seen first hand the focus on leveraging the opportunity that the World Cup will provide, in order to attract and engage new fans with the league. With the recent announcement of a 30th team, and the Leagues Cup to be played this summer featuring all MLS teams and all Liga MX teams, soccer is only moving in one direction and it’s an exciting journey to be a part of.

We have seen Pickleball explode in the US over the last 18 months; what have they done well in terms of securing investment and growing a participant base?

It all really started with the participant base, which has skyrocketed, and the investment has followed on from that. I think a lot of that comes from the nature of the sport. It is so accessible; relatively easy to pick up, and can be played anywhere. You walk around New York on a sunny evening and in every open space all you can see is people playing pickleball. 

I think that the reality is that if a sport is easy for beginners and sociable in its nature then it is going to become popular. From that popularity we have seen some amazing investment in the elite end of the sport as well. It’s definitely one to keep an eye on over the next couple of years.

Gamification is undeniably on the rise across digital platforms; do you think sports fans will buy into this new way of consuming content and engaging with their favourite sports?

Outside of sport, the most successful digital products have tapped into the human psyche, employing what we would broadly term ‘gamification’ techniques to drive deeper engagement with their platforms and build relationships with users that have real longevity. Take Duolingo: we’re creatures of habit, so the ‘streak’ feature encourages us to build habits. 

We’re social beings, so the ability to follow friends and see how others are learning motivates us by creating a social layer. We’re goal-oriented, so the use of ‘challenges’ makes us stay longer on the App than perhaps we originally intended, until we meet the goal. The best gamification executions don’t need a conscious decision from the consumer to ‘buy in’, but instead underpin the digital experience itself – and there is a huge opportunity for sport to embrace that.

Over here we are seeing a lot of rights holders personalising digital experiences for fans. Is this something that is being picked up in the US as well?

I don’t think this is something that has been a priority for sports in the US, but I think that it is beginning to change. As I mentioned before, the focus has tended to be on the fans attending games and trying to keep them coming back. There are also some structural factors – for example, the geographical restrictions on marketing for NFL teams means that until recently there has been an incredibly local focus. 

At the moment, we are having a lot of conversations around widening the opportunity for rights holders to engage fans on a global scale. We are also trying to help rights holders move past the assumption that the majority of fans are in the local area, and will be attending games frequently. There is still a long way to go in terms of making sure that each fan enjoys a great experience, tailored to them as an individual, when they are following their team online.

Quick fire questions

Black Cab or Yellow Taxi?

As a born and bred Londoner, it has to be the Black Cab

Tube or Subway?

Neither, give me my bike anyday

Sandwich or Bagel?

Bagel – I am a recent convert. 

Nets or Knicks?

I will have to see which team I end up going to see first.

Jets or Giants?

Jets – looking forward to seeing what Aaron Rogers can do for them next year

Mets or Yankees?

Yankees – my first baseball game was the Yankees so they will always have a place in my heart.

Click here to find out more about InCrowd and Ali here

Why piracy is the biggest threat to our industry at the moment

In this House View piece, iSportConnect CEO Sandy Case tackles the complex issue of piracy and tries to find a one-size fits all solution.

The problem.

  • At a recent iSportConnect event over 70% of attendees said they had illegally watched sport in the last year on at least one occasion and research from Omdia highlighted 1/3 of Gen Z regularly pirate live content. This is not a small number. It’s a giant problem.
  • A report released by Synamedia and Ampere Analysis in March 2021 revealed that sports piracy is costing the industry as much as $28.3 billion a year. This is all money that could be finding it’s way back into sport. Of course, not all of it would as it assumes everyone currently using an illegal stream pays full price in their region but it’s still s chunky number. 
  • With less revenue, organisations risk losing control of their IP meaning it becomes harder to market a league/organisation leading to further decreases in revenue and reputational decline.

Why is it happening?

Too many sports, too many channels and too high a price

  • We have talked many times about the fact that 10-20 years ago there were your core traditional major sports and a select number of channels to consume them on.
  • Every Federation is now looking at whether it is commercially viable to create their own streaming service.
  • The proliferation of new sports that have emerged in the last decade that are all vying for attention includes: All Women’s sport, Parkour, XFL, eSports, PTO, Kings League, T10 & T20 cricket, Airspeeder, eSkootr, eBikeGP, Ultimate Frisbee, Floorball to name a few. 
  • To watch all this new content means taking out multiple services and this just forces people to find ways around paying for multiple subscriptions.

The market is broken.

  • Just looking at some recent Broadcaster financial results and it doesn’t look great – look at these Q1 losses.
  • I realise the bare numbers don’t tell the story as the major players are switching stance from PayTV to streaming but they make horrendous reading.
  • Netflix lost $1.4bn on $8.0bn revenue.
  • Disney+ lost $1.1bn on $5.1bn revenue.
  • Paramount + lost $750mn on $1.8bn revenue.
  • Discovery + lost $1.0bn on $1.7bn revenue.
  • Warner Bros lost $1.1bn on $10.7bn revenue.

What does it cost the consumer?

I was listening to a podcast that compared the average cost of watching sport across Europe. This was to effectively watch all your domestic topflight football, Champions League and national sport of that country.  

  • starts from £20-£30 per month in countries like France and Spain 
  • All the way up to £60-£80 in the UK. 
  • India is sitting at around £20 as well (see more on that later) 
  • The UK sits as the most expensive exclusively due to the current premier league rights value being as high as they are and the need for services to recoup that money.

The legalities

  • Piracy is pretty much illegal all over the planet but the enforcement hasn’t always been easy
  • Pirate streams of sporting events are not difficult to find on the internet and shutting these down has proved to be an impossible task for sports leagues. While legal action has been successfully brought against several illegal streamers, many are still fully operational. When one stream gets taken down, more pop up in its place. It was interesting to see the recent success in the UK with illegal streaming of the Premier League seeing various prison sentences handed down in a landmark case. 
  • Although previous attempts to introduce an anti-piracy bill in North America were effectively stopped by tech giants.

Bundling

This is where it gets confusing for the consumer – another reason people give up and head for the illegal sites

  • “Disney Bundle” customers who take Hulu and ESPN+ along with Disney+ get an attractive bundled price,
  • Comcast alone you can subscribe to NBCU’s Peacock, Xumo, and Now TV
  • To watch the Champions League semi finals in Italy you needed x2 separate services
  • To watch the next 5 Yankees matches you would need x4 different services 
  • David Zaslav (Warner Discovery) recently stated that bundling is the only option remaining and went on to talk about the fact that only high quality content would survive https://deadline.com/2023/05/david-zaslav-streamers-max-bundle-1235371789/

Solutions

  • Stricter laws against piracy making it more difficult for people to pirate sports content without fear of punishment. The recent action in the UK over Premier League illegal streaming is a case in point 
  • Working with social media platforms that are used to share pirated content to remove these links. 
  • Using technology to make it more difficult to pirate sports content such as watermarking, encryption, and content protection systems. Blockchain technology probably has the answer and this is likely to be the single source of optimism for any sports or entertainment business looking to solve the problem
  • Education: Educating fans about the negative impact of piracy 
  • Illegal streaming boxes and apps usually lack parental controls meaning children are exposed to explicit advertisements or age-inappropriate content.
  • Where legitimate devices and power cables will have been tested, some illegal devices have failed safety standards so could be a real danger to you, like causing a fire in your home.
  • Every time you access illegal content you are infringing copyright and may be committing a crime. 
  • You risk being exposed to dangerous malware and/or the risk of fraud and data theft. This risk increases significantly when you exchange credit or debit card information to view content on unregulated and pirate-run websites.
  • The creative industry offers employment for more than 1.9 million people and contributes £84.1 billion to the UK economy. You are depriving industry of the money it needs to fund the next generation of TV programmes, films and sporting events.
  • Buying and using these devices and apps funds organised crime
  • Making sports content more accessible and affordable:
  •  If fans can easily and affordably access sports content, they are less likely to pirate it. This can be done by making sports content available on more platforms and by reducing the price of sports content. India is a great example where there were many issues with piracy but this changed significantly recently when many of the services like Netflix, Spotify were bundled together as part of the domestic wifi offer for somewhere in the region of £20 pcm. A clear case of “if you get the price right then people will pay”
  • Cable’s biggest problem was the inflexibility of the bundle. Any streaming bundling will require multiple price points with multiple content choices. Some content and some networks won’t make the cut for enough consumers to be viable, but this is the only way

With four weeks to go until SEG3 take a look at who is attending

The SEG3 event is taking place at the Emirates Stadium on June 28 and 29, it is the meeting place for the global sports, entertainment and gaming industries to learn and collaborate with the web3 community.

​Immersive and web3 technologies are enabling a wave of new opportunities for organisations to reimagine their brand, relationship with their audience and revenue models. 

SEG3 will shine a light on those leading the charge, with two days jam packed with an array of interactive sessions, immersive experiences and deep dives into innovative use cases all being used across sports, entertainment and gaming industries.

Buy your tickets by clicking here

Envision Racing announce new partnership with Cartoon Network EMEA

New partnership will energise children’s movement to protect the planet and make a world of difference

Envision Racing, the leading Formula E race team and Cartoon Network EMEA, Warner Bros. Discovery’s number one animated series network, have announced a new partnership to engage children and young people in the Race Against Climate Change.  

Cartoon Network EMEA will work alongside Envision Racing to create awareness of the global issue of electric waste through joint marketing campaigns, promotions, and gamification. This comes as annual electronic waste production is on track to reach a staggering 75 million tonnes by 2030 and includes items such as mobile phones, laptops, MP3 players, plugs and batteries.

Opportunities for participation include the Recover-E-Waste to Race competition, where kids can learn how to design and build a mini–Formula E race car using e-waste, with prize winners being showcased at the London Formula E-Prix on 29 July.

Cartoon Network’s Climate Champions initiative empowers and inspires children to act and help the environment. Kids aged 6-12 can become Climate Champions by taking up daily challenges and making a world of difference together. 

With the help of beloved characters from hit shows that include “The Amazing World of Gumball” and “Craig of the Creek,” children can complete tasks and create real, tangible change in their lives while contributing to a community driving sustainability globally. 

Since its launch in June 2021, more than 1.5 million challenges have been accepted worldwide and this number continues to grow daily. 

Sylvain Filippi, Managing Director and CTO at Envision Racing said: “Envision Racing exists to engage fans and the public on the urgency of the climate crisis with the Race Against Climate Change at the centre of our activity. As well as testing new battery technology for cars, we are on a mission to tackle e-waste and to help build a circular economy for electric vehicles.

“This partnership is an incredible opportunity to engage children and young people in the creation of a sustainable future. We’re excited to be working with Cartoon Network to inspire action across the world and can’t wait to get started.” 

Monika Oomen, VP Brand, Communications and Digital Content Strategy, Kids EMEA at Warner Bros. Discovery: ”E-waste is an incredibly important issue, but we don’t pay enough attention to it. Through our strategic collaboration with Envision Racing, we want to raise awareness amongst kids and help educate them about how they can play a part in reducing it. We’re delighted to partner with Envision Racing because this will help open up to kids a whole new sporting environment and a world where they are even more empowered to impact the planet positively. Together, we can make a world of difference.

“We look forward to extending our Cartoon Network Climate Champions campaign to equipping kids with the tools to tackle electronic waste in their lives.”

FIA Formula E World Championship is the only sport to be certified net zero carbon since inception and has been independently ranked and recognised as the most sustainable sport in the world by the Global Sustainability Benchmark in Sports. 

In addition to being the all-time leading points scorers in Formula E, Envision Racing also has a leadership position for sustainability. Its Race Against Climate Change™ program is inspiring and empowering fans and the wider public to take climate action, using Formula E’s platform, Envision Racing aims to make electric mobility and renewable energy a global reality.

FIBA 3×3 confirm agreement with Eurovision Sport

FIBA 3×3 confirmed today an agreement with Eurovision Sport, the sports arm of the European Broadcasting Union (EBU), to broadcast all FIBA 3×3 flagship events in 2023 and 2024.

The agreement covers a range of 3×3 world and European events, including the upcoming FIBA 3×3 World Cup 2023 in Vienna from May 30 – June 4, 2023. The agreement will enhance free-to-air coverage of two Europe Cups and the three Olympic qualification tournaments, as well as the FIBA 3×3 professional circuit in both men and women, bringing 3×3 basketball to millions of new fans across the continent.

Through this partnership, the EBU will receive exclusive live rights for its Members in the territories of Belgium (RTBF and VRT), Greece (ERT), Hungary (MTVA), Lithuania (LRT), Netherlands (NOS), Poland (TVP), Spain (RTVE) and Switzerland (SRG-SSR) with the option to include more Members from additional territories if their national teams qualify for an event.

The partnership will see news clips distributed via Eurovision Sports News and FIBA 3×3 events will receive widespread promotion via the social media of EBU Members and FIBA’s 3×3 digital media platforms. EBU Members will base their coverage on their national teams and use the content on their linear and non-linear platforms.

Alex Sanchez, FIBA 3×3 Managing Director, said: “We are excited to partner with Eurovision Sport to bring the most thrilling urban team sport to new fans across Europe. Through this partnership, we have the opportunity to bring the incredible stories of world class 3×3 players and competitions to millions of households and elevate 3×3 basketball to new heights.”

Andreas Aristodemou, Head of Summer Sports at Eurovision Sport, said: “We are thrilled to start this new partnership with FIBA 3×3, an exciting, urban and youth-oriented sport. This agreement covers all the FIBA 3×3 flagship events in 2023 and 2024, providing great, gender-balanced content to our Members for their linear and digital platforms. We look forward to the next couple of years, which we hope will be the start of a long journey.”

In today’s fast-paced and competitive world, 3×3 has experienced significant growth since its inception, with more events and increasing prize money attracting top talent from around the world. It is now considered the most thrilling urban team sport.

How hyper-personalisation is reshaping sport

In this piece EngageRM’s Global Head of Marketing, Callum Chambers, takes a look at why hyper-personalisation is needed in sport and what sport can learn from other industries.

Everywhere you look, our experiences and interactions are becoming drastically more personalised. As technology evolves, organisations can connect on a much deeper level with their customers, in what is now a new battleground for the sports industry.

I mean, who doesn’t like to feel special right?

Here’s a few well-known consumer examples:

Spotify: If you had 450M subscribers, it would feel like a tall task to personalise each individual experience. Not for Spotify, thanks to its discovery and recommendation AI engine.

You know when you aren’t sure what you want to listen to on your morning walk? Hit the Discovery Weekly tile and it gifts you a bunch of songs you have never listened to but are magically tailored to your taste. Or the Spotify Wrapped feature at the end of each year that everyone posts on their Instagram, which makes you feel like Spotify really ‘get’ you. That’s no accident.

Netflix: If you are like us, you spend a lot of time scrolling through Netflix. No, it’s not perfect, but in the background, Netflix is using AI to generate 76,000 micro-genres to help categorize viewer preferences, just for you. They will even A/B test multiple artwork thumbnails depending on your psychology and preferences.

Your local Coffee shop: You know, the one you’ve been going to for a little while now and when you arrive, you’re greeted by name (unless its Starbucks, where they’ll butcher the spelling) and already know your order? Even that micro-example makes you much more likely to come back, to the point it feels like you’re cheating on them when you go somewhere else for your caffeine hit.

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So, where do sports teams and organisations fit in here? While they might be battling on field with each other, their off-field competition are the likes of Amazon, Spotify and Tiktok, where people are having these very tailored experiences. There is now an expectation from customers to be understood and catered for in the same way, by the teams they love.

Untapped opportunity

Sports teams have one huge advantage over the average business, and that’s the emotional connection fans have with them. I mean, what other business could break your heart week after week and yet you still come back with the whole family, sit in the stands, buy a scarf and a hot dog? Only in sport do you have that innate, undying loyalty that fans have.

And that’s something that teams have historically taken for granted.

So how are we communicating to them? A lot of the time, its via megaphone marketing. You’ve likely got a few of these sitting in your inbox, and they probably read like this:

In the business world, a Deloitte report suggests that 80% of customers are more likely to purchase from companies that offer personalized experiences.

Sports teams and organisations have always had the luxury of undying loyalty, so they haven’t had the burning platform to lean into this. The LA Lakers might know that they’ll sell out Crypto Arena regardless – but not everyone has that luxury.

And that’s why this is so important. Sport is at the very beginning of the personalization journey, which means there is mountains of value waiting to be unlocked.

Lesson from the NBA

A great example of this in practice is some work we recently did with one of our NBA customers. After ensuring the data was spot on, we targeted fans that had purchased certain sections at their arena the season prior.

From a single email template, we delivered personal introductory emails to each fan – thousands of fans – with a personalised greeting, an image of their (new) contact representative (some whom they knew personally), along with a few of their rep’s personal interests – fishing, cooking, or their favourite dunk from last season. There were 12 dynamic versions of the email, and it made those fans feel like they were being communicated with on a truly personal level.

While it took upfront time to develop each of these emails, the customer’s strike-rate of renewal for the following season in those premium tickets was much higher than it would have been with a general blast email. Not to mention it saved a lot of time for the reps creating an email for every single person.

That’s the power of having strong membership and ticketing data, to then interact with those ‘superfans’ who may have otherwise been ‘on the fence’ for the next season.

There you can see the value of hyper-personalisation and the technology behind it that enables these interactions. Fans want to feel truly connected with their team and the humans that power them, and this is a sure-fire way to sell more tickets and ensure deeper brand loyalty.

If you want to explore the art of the possible across hyper-personalisation at your organisation, click here

Member Insights: I don’t understand why anyone would want to run a National Governing Body.

In this Member Insight piece, Richard Brinkman, looks into life inside a national governing body and asks why anyone would want to run one?

It seems that whichever sport you look at the organisation responsible for running it is grappling with a major issue – if not many simultaneously. Finance/Revenue, Governance, Participation, Broadcast and visibility, Ethics, Wellbeing/Safe-guarding, and Gender issues are generally the major topics under scrutiny.

In truth, it is rather in the nature of NGBs to have an “existential crisis” on the go. Indeed, you can go back to well before the Second World War and observe, for example, the creation of Rugby League or the Football League or the Bodyline series, to see that issues of control, money, codification, geo-politics and “doing the right thing” have existed as long as governing bodies have. 

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Plus, of course, these areas have always made a titillating sub-plot for the media to augment the on-field action with. It is amazing how much more attention these issues get when results are not so good on the pitch, track, in the field or pool. And this is without touching on sport’s relationship with gambling!! There are some extraordinary tales relating to boxing and horse racing in particular dating back to the 19th Century that still resonate today.

And yet there appears to be a weightier gravitas to the issues at play currently. Never have so many people been able to hold NGBs to so much account – they have never previously been able to see the inner workings so well or question them so freely. And never before have there been such large sums of money at play – never have so many sports been attempting to keep such a deep and well-established “professional” level of sport afloat.

It is inevitable then that there have been a number of articles and podcasts over recent weeks examining and discussing the structure of NGBs – in particular, the creation of “skinny” governing bodies. In other words, the separation of responsibility for the elite “professional” end of the sport and the “grassroots” that seeks to drive participation and the health and social cohesion benefits that come with it. 

After all, this is the model that the more objective view of politicians and civil servants have thought preferable in the creation of Sport England and UK Sport. Given that these two bodies award significant sums to NGBs could there be merit in mirroring their focus?

Focus and clarity are the key words here. In addressing any issue or problem every successful endeavour starts by doing two things. The first is to establish a very clear “reason why”. What do they exist to do, what is it that gets them out of bed in the morning and gives them the energy and motivation to strive to do their best? The second is to have very defined and measurable goals. This helps to establish and maintain focus as the project progresses.

Unfortunately, for most NGBs history and a legacy of wanting to maintain control of as many aspects of their sport as they possibly can is not their friend in establishing a clear “reason why” and establishing defined and measurable goals.

Most governing bodies find themselves simultaneously trying to support both ends of the pyramid. The theory being that driving as much interest at the bottom as possible will turn into as many participating in our sport as we can get. Some of these will develop into highly committed participants ,and some of those will be talented enough to reach the top level. Of those, a few with the correct guidance, the right attitude and some god-given talent will be world class. If we have enough striving to transition from top-level to world class then we will have an attractive spectacle that people might pay to watch in person or (in one way or another) on a media platform. This will create enough money to attract the talent to keep striving (ie a competitive “professional” structure) whilst simultaneously attracting more into the bottom of the pyramid as curious and ambitious participants with an end-goal to work towards.

Even if this virtuous circle theory of “legacy inspiration” throughout the pyramid does hold water – and, personally, I am extremely sceptical; how many more people row after London 2012’s golds, how many more play tennis after Andy Murray won Wimbledon, how many more go on to play structured cricket (not Dynamos/All Stars) after attending The Hundred? – it creates huge issues in terms of having a clear “reason why” as an organisation and creating focussed, defined, measurable, (and therefore achievable) goals.

In this instance, of course, most NGBs spend a disproportionate amount of their time and resources on the smallest part of the pyramid at the top end because that is the most high-profile area. The elite end of the sport is where executive reputations are made and lost, it is where the news cycles focus. However, overly concentrating on this area quickly translates into becoming all about money and it is but a short-step from there to losing the “soul” of the sport and the goodwill of many of your staff and most of the volunteers that every sport relies on at the grassroots level. 

It is for this reason, then, that I am conceptually a supporter of the “skinny” NGB model. One only has to look at the annual reports of the FA, RFU, British Cycling or ECB to see the sheer breadth and range of issues that they are responsible for and trying to improve simultaneously. I do not envy them and they make an exceptionally good fist of it given limited budgets and resources. However, in reality they have very little chance of covering all the ground required successfully each year. This results in some weak reporting even with frequently marking their own homework as well as, on occasion, an excuse culture blaming other parties or events out of their control that does not reflect well.

The reason I caveat my support with “conceptually” is that the England rugby team should perform better if run by Premiership Rugby. The English football team likewise if run by the EPL. This would allow RFU and FA considerably more bandwidth to tackle the issues that effect the game as a whole whilst, theoretically, aligning national team interests more closely with the dominant club interests. 

However, in practice would I trust the owners of the leading Premier League clubs to not just further the interests of their clubs at the national team’s expense? Do we think that Premiership Rugby are best placed to administer the national team given what has happened to some of their constituent clubs recently? This is even before you begin to consider how the money would flow from national team interests back into the game at large. After all the EPL’s record when it comes to financial redistribution is questionable at best.

Recently, both British Swimming and British Cycling have appointed new CEOs so clearly, and thankfully, there are plenty who are still keen to run UK governing bodies. And, even better, both gentlemen are very impressive – talented, sensible, approachable and experienced operators. However, they are very different roles given British Swimming’s focus on high performance aquatics (with the home country governing bodies responsible for growing the sport) and British Cycling’s membership driven model encompassing everything from learning to ride to commuting to all forms of racing. I know which one I would give the best chance of quickest success – and it is purely down to having a clear “reason why” and the most focussed, defined and measurable goals.

It will not be easy given how entrenched structures and tradition are in sport – however, I do believe that slimmed down NGBs are the way to go if they can be engineered. This gives the best chance of creating the clarity of thought and focussed goals that will enable real progress on the “existential threats” that need urgent attention.

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The View From Africa: The rise and rise of Yanga FC: A Tanzanian football powerhouse

In this View From column Cynthia Mumbo, Founder and CEO Sports Connect Africa, shines a light on the story behind Yanga FC, a shining example of Africa’s potential.

Introduction:

Yanga Football Club (Yanga FC) has emerged as a dominant force in Tanzanian football, captivating fans both at home and abroad. Yanga FC is a shining example of African football’s potential, with a rich history, remarkable commercial growth, passionate fan engagement, and strong governance. This article delves into the club’s history, highlighting its commercial success, fan engagement strategies, strong governance, key partnerships, recent accomplishments, and innovative ownership model.

History and Commercial Growth:

Yanga FC was founded in 1935 and has a nearly nine-decade history. The club has seen significant commercial growth over the years, securing sponsorship deals, expanding merchandise lines, and leveraging its brand to attract investments. Yanga FC’s financial stability and marketability have been aided by partnerships with brands such as Azam Media Group, Vodacom Tanzania, Kilimanjaro Premium Lager, SportPesa, and Haier. The recent historic agreement with LaLiga and Sevilla FC raises the club’s commercial value even further, opening the door to global sponsorships and investments.

Innovative Ownership Model:

Yanga FC’s ownership structure was altered in order to involve the public and increase fan engagement. Under the leadership of current chairperson Hersi and his team, the club adopted a model in which it became 51% publicly owned and 49% privately owned. In phase two, they formed Young Africans Sports Company, which has a 51% public and 49% private board. This approach provided fans with a voice and a financial stake in the club’s success, as well as an opportunity for external investors to invest in the club.

Fan Engagement Model:

Yanga FC created a fan engagement model in which fans could register and pay registration fees. This model aimed to ensure that the club’s financial fortunes were no longer dependent on a single individual, but rather shared collectively among the fans. The establishment of a limited company composed of representatives from the club’s investors and fan groups increased the fans’ influence in decision-making processes. 

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Yanga FC’s dedication to fan engagement extends beyond traditional methods and into innovative strategies that captivate their fans. One notable example is their recent fan engagement campaign, which took place during their incredible journey to the CAF Confederation Cup Finals. The club launched an interactive campaign in which fans could purchase tokens using a mobile USSD code. Fans who purchased these tokens were entered into a drawing for a chance to win an all-expenses-paid trip to South Africa to watch Yanga FC’s semi-final match against Marumo Gallants.

This fan engagement campaign served several functions. For starters, it increased fan excitement and involvement, strengthening their bond with the club and the journey to the finals. Second, it used a microtransaction model, in which fans made small purchases to enter the draw, resulting in revenue for the club. This strategy demonstrated Yanga FC’s innovative thinking and ability to use technology to engage fans while also developing a sustainable financial model.

Yanga FC successfully encouraged their fans to actively support the club while generating additional revenue streams by combining the allure of a prize and the thrill of participating in a high-stakes competition. This strategy not only strengthened the club’s bond with its fans, but it also demonstrated the potential for innovative fan engagement strategies to drive financial success.

Financial Success and Expansion:

Yanga FC’s fan engagement strategy has been a resounding success. Today, the club has up to 900 branches throughout Tanzania, with fully paid-up subscribers contributing to the financial stability of the club. Yanga FC has generated significant revenue through registration fees, membership fees, the sale of membership cards, partnerships, media rights partnerships, ticketing (their games are almost always sold out) and merchandise sales.

Conclusion:

Yanga FC’s rise and rise demonstrate the potential and resilience of African football. With their commercial growth, fan engagement strategies, strong governance, key partnerships, and recent accomplishments, Yanga FC has positioned itself as a leading Tanzanian football club with global recognition. The innovative ownership model that involves the public and empowers fans has transformed the club’s financial landscape, ensuring a more sustainable and inclusive future. The success of Yanga FC serves as an inspiration for other African clubs, encouraging them to explore similar models and embrace fan engagement as a pathway to success.

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